Personal and Professional Development for Case Management | Desklib

CHC52015 Diploma
of Community Services
Specialising in Case Management
Personal and Professional
Development
This workbook belongs to:
Version 2.1 Produced 30 July 2020
Copyright © 2017 Compliant Learning Resources. This document was developed by Compliant
Learning Resources and has been edited and contextualised by Inspire Education RTO 32067 for it
student cohorts under license. All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system or transmitted in any form or by any means electronic, mechanical,
photocopying, recording or otherwise without the prior written permission of Compliant Learning
Resources.
Assessment Workbook 3Assessment Workbook 3

Version control & document history
Date Summary of modifications made Version
16 January 2017 Version 1 final produced following
assessment validation. 1.0
29 May 2019
Document re-branded and
contextualised for Inspire Education
use; content checked for adherence to
current industry standards and new
unit of competency requirements;
modifications to sentence construction.
2.0
30 July 2020 Updated instructions in Task 4. 2.1
Assessment Workbook 3 Version No. 2.1 Produced 30 July 2020
© Compliant Learning Resources
Page 2

TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document
in Acrobat, clicking on a heading will transfer you to that page. If you have
this document open in Word, you will need to hold down the Control key
while clicking for this to work.
TABLE OF CONTENTS..................................................................3
INTRODUCTION TO THIS WORKBOOK...........................................4
What is this workbook about?........................................................................................4
Context for Assessment................................................................................................. 5
Assessment Requirements.............................................................................................5
ABOUT THE ASSESSMENTS.........................................................7
Assessment Methods...................................................................................................... 7
Resources Required for Assessment..............................................................................7
INSTRUCTIONS TO STUDENT.......................................................8
KNOWLEDGE ASSESSMENT.........................................................9
PRACTICAL ASSESSMENT..........................................................25
Instructions to Student................................................................................................. 25
Task 1 – Nominating a community services organisation.........26
Task 2 – Researching about case management role
requirements and responsibilities................................................28
Task 3 – Researching about current and emerging industry
trends.................................................................................................31
Task 4 – Creating a personal development plan.........................35
Task 5 – Implementing your personal development plan.........40
Task 6 – Undertaking a structured reflection process following
implementation of your plan..........................................................43
WORKBOOK CHECKLIST............................................................46
WE WOULD LOVE YOUR FEEDBACK!..........................................48
Assessment Workbook 3 Version No. 2.1 Produced 30 July 2020
© Compliant Learning Resources
Page 3

INTRODUCTION TO THIS WORKBOOK
What is this workbook about?
The units of competency specify the standards of performance required in
the workplace. This assessment addresses the following unit of
competency:
CHCPRP003 – Reflect on and improve own professional practice
1. Reflect on own practice
2. Enhance own practice
3. Facilitate ongoing professional development
BSBWOR501 – Manage personal work priorities and professional
development
1. Establish personal work goals
2. Set and meet own work priorities
3. Develop and maintain professional competence.
For complete copies of the above units of competency:
Download them from the TGA website:
https://training.gov.au/Training/Details/CHCPRP003
https://training.gov.au/Training/Details/BSBWOR501
Assessment Workbook 3 Version No. 2.1 Produced 30 July 2020
© Compliant Learning Resources
Page 4

Context for Assessment
To complete the assessments in this workbook, students need to have
access to their learning materials and the Internet. The Knowledge
Assessment and Case Study may be completed wholly at the student’s
home or chosen place of study. The tasks within the Assessor
Observation Form must be completed in a workplace.
Assessment Requirements
The assessment requirements specify the evidence and required
conditions for assessment.
Each unit of competency can be unbundled to reveal three (3) key
assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied to understanding
the tasks described in the elements
3. Assessment Condition
- describes the environment and conditions that assessments must
be conducted under
Assessment Workbook 3 Version No. 2.1 Produced 30 July 2020
© Compliant Learning Resources
Page 5

The associated assessment method in this kit covers all of these
components as detailed in the matrix to follow:
Units of Competency
Assessment Activities
501
Knowledge Assessment  
Practical Assessment  
Assessment Workbook 3 Version No. 2.1 Produced 30 July 2020
© Compliant Learning Resources
Page 6

ABOUT THE ASSESSMENTS
Assessment Methods
This workbook uses the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace
questions testing the student’s general knowledge and
understanding of the general theory behind the unit.
2. Case Study – Detailed scenarios and simulated environments
providing all necessary information required to complete relevant
tasks and activities.
Resources Required for Assessment
Assessor to provide:
 Information about work activities.
You will need access to:
 Computer with access to Internet and email
 Installed software: MS Office Word (or equivalent), Adobe Acrobat
Reader
Assessment Workbook 3 Version No. 2.1 Produced 30 July 2020
© Compliant Learning Resources
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INSTRUCTIONS TO STUDENT
The questions in this workbook are divided into two (2) categories:
- Knowledge Assessment
- Practical Assessment
The questions under Knowledge Assessment are all in a short
answer format. The longer questions requiring creative and
analytical thought processes are covered in the Practical
Assessment. You must answer all questions using your
own words. However, you may reference your learner guide and
other relevant resources and learning materials to complete this
assessment.
Some questions cover processes you would likely encounter in a
workplace. Ideally, you should be able to answer these questions
based on the processes that are currently in place in your
workplace. However, if you do not currently have access to a
workplace, then answer the questions based on processes that
should be implemented in a typical workplace setting.
Accessing Intranet Pages and External Links
There are instructions in this workbook that will refer you to intranet
pages and or external links. These intranet pages and external
links are formatted in Blue Underlined Text.
To access these, hold the Ctrl key for Windows users or the
Command ⌘ key for Mac users while clicking on these links.
Assessment Workbook 3 Version No. 2.1 Produced 30 July 2020
© Compliant Learning Resources
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