Home Care Supervisor Self-Assessment

This document presents a self-assessment for a potential home care supervisor. It explores various aspects of the role, including communication (both verbal and non-verbal), teamwork abilities, technical proficiency, and personal qualities. The assessment highlights strengths such as effective team collaboration and motivation while acknowledging areas needing improvement like providing/receiving feedback, research skills, and communicating with diverse service users across languages.

PERSONAL AND PROFESSIONAL
DEVELOPMENT

Table of Contents
INTRODUCTION....................................................................................................................................1
TASK 1 (LO1).........................................................................................................................................1
1. Compare personal values and principles in HSC.............................................................................1
2. How own personal culture and experience would influence the support you would give to the
service user...........................................................................................................................................1
3. New developments changes own personal values............................................................................2
TASK 2....................................................................................................................................................2
2.1 Self assessment...............................................................................................................................2
2.4 How personal learning and development can benefit others..........................................................3
TASK 2B..................................................................................................................................................3
2.1 SWOT analysis...............................................................................................................................3
TASK 2C..................................................................................................................................................6
TASK 3....................................................................................................................................................6
1. Nature of different professional relationships in HSC.....................................................................6
2. Personal effectiveness in promoting and supporting the rights of individual..................................7
3. Ways to resolve issues encountered in professional relationship....................................................8
TASK 5A reflective account....................................................................................................................8
Task 5b: LO2 Organisational structure and job roles..........................................................................11
5C Log sheet...........................................................................................................................................11
CONCLUSION......................................................................................................................................12
REFERENCES.......................................................................................................................................13

TABLE OF FIGURE
Figure 1: Model of community support....................................................................................................7
1

INTRODUCTION
Personal and professional development assist the individual in developing their skills as well
as abilities that would result in performing their job effectively (Back and et.al., 2003). However, it is
also considered as one of the most powerful mode through which individual enrich their values and
culture, ability, qualities that permit them to make progression in their career. Therefore, personal and
professional development has great significance within the health and social care as patients has
different mindset and doctors or interns have different perception to handle a patient.
Presently, the report focuses on understanding that how values and principles influences the
individual contributions within the care home or hospital. However, it will also focus on monitoring,
revising and measuring the plans for personal progress so that practitioners can easily render services
within the HSC setting.
TASK 1 (LO1)
1. Compare personal values and principles in HSC
Personal values mainly focus on the individual beliefs, interests, emotions and priorities. All
the above personal values of an individual mainly affect their services that they rendered within the
HSC (Friend, and Kohn, 2010). For instance; working as care worker in the care home have certain
priorities like to attend the patients who have been diagnosed with the range of non-infectious
diseases. Therefore, this personal value of care worker is not suitable as care home mainly focuses on
respecting and treating all the patients equally so, care worker must focus on different principles so
that they may render quality services to the other service users those who have diagnosed with the
range of infectious diseases (Collins, 2009).
Although, rendering the services in the high isolation unit where service users have been
diagnosed with the infectious diseases may be provided with the proper support. Support rendered by
the care worker impact in a positive way to the patients or service users within the health and social
care organization (Gallen and Buckle, 2001). However, support assist in permitting the service users
to make effective choices and obtain sound health and social care services to improve their health and
well being. However, the principles of support in HSC also focus on the confidentiality of the patients
those who suffer from the infectious diseases. As, other service users within the high isolation unit
will not able to accept the patients that is suffering from the infectious diseases.
2. How own personal culture and experience would influence the support you would give to the
service user
Individual personal culture and experience mainly focuses on the large number of values and
beliefs that care worker may amend in the required time period (Moon, 2006). The own culture and
experience of the care worker working in care home will likely to affect the support that is being
2

rendered to the different service users. However, it has been stated that past experienced activities will
support the care worker in amending their performance so that they may properly support the patients
who have been diagnosed with the infectious diseases like TB, HIV etc. The individual past
experiences may be good or bad that will impact or influences their support that they provide to the
TB or HIV patients. For instance; in the past HSC organization all the patients precede the instructions
that are provided by the care worker (Cooke, 2012). But working as care worker in care home,
patients do precede the instruction that are provided by the care worker but sometime they won't take
proper medication that directly affect their health and results in illness. Sometime but at the same time
they won’t follow the proper treatment given by doctors. With this behavior of patient, doctor feels
disgusted and it leads to negative impact in the treatment of the patient. Individual culture also
influences the support that is being provided to service users who have infectious diseases. Culture
within the care home is always supportive that assist in encouraging learning as well as innovation
within the ideas that result in providing quality services to the individual (Dealtry, 2004).
3. New developments changes own personal values
There are various impacts of new developments and changes in personal values on health and social
care and they have to be understood and maintained for achieving personal as well as organizational
goals and objectives. They posses tremendous influence on patients’ attitudes, beliefs and behavior in
a health and social care setting and thus, patients’ behavior can be controlled with the help of sound
understanding of these new developments. It assists a care worker by providing him with greater
motivational levels and sound base for confidence to achieve more skills and enhance current ones in
the health and social care setting (Boaden, 2006). There can be a continuous improvement in
individual training as well as style of learning to be provided to employees and this directly impacts
their efficiency to improve and this leads to attainment of standard performance for achieving desired
outcomes.
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TASK 2
2.1 Self assessment
The course which I am studying at present is heath and social care whose entry requirement is
graduation is this sector and candidate must have full knowledge regarding the health and social care
practices. These entry requirements have been built so that candidate can perform better in this area
and can serve patients along with care users in appropriate manner. In order to pursue this course in
appropriate manner direct support is available from mentors and supervisors who provides proper
guidance in every area which are significant in health and social care sector and through this I can
easily obtain knowledge which is required in order to carry out operations in healthcare. Direct
support provided by mentors assisting in learning new things and with the help of this I can easily
learn about new practices in healthcare.
Apart from this large number of learning opportunities are present which I can take advantage
of such as knowledge gained from classroom activities and life experiences are appropriate through
which I can learn new things and same can be applied in health and social care sector for carrying out
different type of operations within the firm. Moreover, I am having opportunity to acquire knowledge
through informal ways where by interacting with healthcare practitioners can be fruitful. Further, for
learning I require different skills such as study through which I can acquire knowledge in different
areas. Research skill is also required through which I can do questioning and internet can also be used
for obtaining appropriate knowledge.
Influences on learning
Different effective ways are present through which learning can easily take place in relation with
health and social care. The range of approaches present for acquiring different type of learning
involves:
Previous learning and experience: In order to obtain proper learning I can consider my previous
experience as in past I have worked for a small care home for 1 year and same has enhanced my
knowledge level along with skills. Therefore, this experience can support me to carry out operations
within healthcare.
Learning style: For enhancing knowledge in different areas different styles of learning can be adopted
such as Honey and Mumford with the help of which I can better serve patients in healthcare. This
style takes into consideration reflector, activist, pragmatist and theorist where activist is associated
with doing things so as to learn, pragmatist focuses on determining ways to apply learning into
practice, theorist undertake different theories and reflector relies on past experience.
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2.4 How personal learning and development can benefit others
Personal learning is regarded as important as through this individual can better perform within
workplace and can take active participation in affairs of healthcare in appropriate manner. Through
this I can easily undertake different activities within the workplace and can enhance my personal
efficiency. It can support me to satisfy service need of different users in healthcare. Further, personal
learning can support me in near future as I can easily work in different healthcare companies and can
assist in my personal development along with growth. In short through personal learning I can work in
favor of my personal development. Continuous development plays most crucial role in healthcare as
entire sector is growing rapidly where service users are in need of different services and to satisfy
their requirement continuous development is must.
TASK 2B
2.1 SWOT analysis
Strengths
I am having sound communication skills
I am a good decision maker
I am having good critical thinking skills
Weaknesses
I am poor in dealing with stress
I am having less experience in health and social
care field.
Opportunities
In order to develop range of skills I can attend
seminar and lectures.
Threats
Downturn in health and social care sector can
act as hurdle for me.
Other
 Do you have a clear CRB? Yes
 Can you drive? Yes
 What do you know about legislation? I am having proper
knowledge regarding
current laws and
regulations in
healtcare
 Do you keep up-to-date with health issues in
the media?
Yes
 Do you have work experience in health
/social care?
Yes
5

TASK 2C
Activity (3 months) Skills acquired Time-scale
Attending seminars and
accessing different articles
Team management Within 2 months from
development of PDP
Taking expert advice Stress management Within 10 weeks of starting
PDP module
Activity (6 months) Skills acquired Time-scale
Working efficiently with team
members and taking active part
Team working skills Within 15 weeks from
development of PDP
Building appropriate network Interpersonal skills Within 20 weeks
Activity (1 year) Skills acquired Time-scale
Enhancing motivation level of
others and managing them
Leadership skills Within 45 weeks from starting
PDP module
Managing day to day activities Management skills Within 42 weeks from starting
PDP module
TASK 3
1. Nature of different professional relationships in HSC
Working in the Multidisciplinary team within the Day Care Center there are different
professional relationship that support in rendering services to different service users with the varied
needs mainly include mental health condition, dementia or individual with learning disabilities
(Trong, 2013). Therefore, to render quality services and treatment to the patients Day Care Center
mainly focuses on different professional relationship that is- Nurses and care workers: They are the one that mainly remain closer to the service users who
have different needs and requirement. The relationship of care worker ad patients must be
encouraged within the HSC setting so that they may render proper services (Eisele and et.al.,
2013).
 Dietitians: Another professional relationship in Day Care Center include patients and
dietitians. Dietitians are the one that impose right diet chart for the service users with different
needs so that they may mainly proper health of the patients. Therefore, it is required that senior
management of Day Care Center need to keep strong connection with the Dietitian so that they
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may provide adequate information regarding the health of patients (Rhoton Bowers and Shane,
2001).
2. Personal effectiveness in promoting and supporting the rights of individual
There are various models that can be applied in the context of supporting individual rights and
they are explained with the help of following diagram:
Figure 1: Model of community support
(Source: 8 Pillars Model of Community Support, 2015)
The model can be applied within the Day Care Center thus, the model is effective in dealing
with the different need patients (Robbins and hunsaker, 2011). Thus it may result in amending the
health and well being of the patients. However, in the Day Care Center dementia activity organizer
may be appointed so that it may easily care and provide effective treatment to the 60 years old patient
with severe dementia. They may also render support to the patient and challenging behavior on
ongoing basis by assuring the sound intervention within the Care Center. Moreover, a health and
social care setting may also provide individualized support to their patients who have recently left the
day center so that they may easily promote independence among the patients (Wilkins, 2007).
Furthermore, community connections is also considered as essential approach that is mainly applied
for the aim to provide a support to the dementia or other patients residing in the Day Care Center.
However, it may also develop effective social relationship so that they may easily obtain support from
superior or practitioners for dementia patients. Another approach focuses on the environmental
consideration those results in adapting the technology for treating the patients. Patient must be offered
with the mental health attention as well as treatment by allowing them a psychiatric that focuses on
7

enhancing their mental health and well being. With the daily treatment health care must be assured
that service user must maintain their health (Wright, 2009).
Under medical model disabled individual within the HSC is seen as the problem that needs to
be fixed or change. In the case scenario 60 years old male is not eating and is depressed. The service
user is visually impaired, suffers from dementia and has loss of motivation. Through this model the
adverse impact on health of individual can be known easily along with the physical causes. However,
under social model the barriers are considered as the problems that are created by the society.
Therefore, the barriers need to be removed (Klée, 2008).
3. Ways to resolve issues encountered in professional relationship
There are different ways that assist in resolving the issues within the Day Care Center that is being
increasing day by the day as services user suffering with dementia expresses challenging behavior.
Thus, to resolve such issues and problem there are different ways like counseling, training and
development etc (May, 2009). that will support the service provider of the health care and it will also
become easy to provide quality services to the dementia patients. Different ways to resolve the issues
that are encountered in the professional relationship include:
Training: It is being advised as one of the impressive way that assist in resolving the issues that is
encountered in the Day Care Center that is patients expresses challenging behavior. Therefore, to
manage the challenging behaviour they need to provide training to the different care worker so that
they may render proper services in the setting (Learning method, 2009).
Disciplinary procedure: Another effective way to resolve the issues within the Day Care Center
include ensuring disciplinary procedure within the HSC setting. According to the case scenario,
patients roamed out of the Day Center as the patients has wandering habits as well as he also
expresses the challenging behavior. Therefore, to overcome this issue within the Day Care team must
focus on implementing disciplinary procedure enforced by the law (Dickinson and et.al., 2010).
TASK 5A reflective account
Always
appropriate
Mostly
appropriate
Not always
appropriate
Not
appropriate
Dress &
Appearance
Timekeeping
Attendance
Ability to
work with
other people
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Ability to talk
to staff&
people who
use the
services
Willingness to
learn
Willingness to
take an active
part in
placement
Ability to
understand &
follow
instructions
Willingness to
ask for help
Reliability
Maintain
confidentiality
Safety
conscious
What do you think you have achieved from placement?
From my placement I have achieved my career goal as my main aim was to work in a large
health and social care organization and same has been accomplished. Further, by working in large
firm I can easily enhance range of skills along with knowledge which is required in order to carry out
different operations within the workplace (Roberts, 2013). In short I can easily work in favor of my
career development and this can also support in near future also.
Which of your targets do you think you have achieved?
I have set different targets which are associated with my personal growth and same have been
accomplished. The target set to work in healthcare organization has been accomplished through
placement, aim to enhance level of skills along with knowledge has been attained through training and
other activities undertaken through personal and professional development plan.
What do you think the staff and people who use the service learned from you?
Employees and other individuals have learned different things from me especially at the time
when I deliver services to them. They have learned new things in relation with healthcare such as the
types of treatment and effective ways to deliver services within healthcare. Apart from this, they
learned about different skills required while rendering healthcare service and this enhanced their
confidence level.
9

10

Task 5b: LO2 Organisational structure and job roles
5C Log sheet
Dates Hours per day Activity Undertaken
16-12-2015 to 22-12-2015 10 am to 2 pm 4 hrs Attending lectures
22-12-2015 to 26-11-2015 11am to 4 pm 5 hrs Obtaining knowledge
regarding healthcare laws
26-12-2015 to 31-12-2015 9 am to 11 pm 2 hrs Ensuring requirement of
patients are efficiently met and
sharing healthcare policies
with workforce
1-1-2016 to 5-1-2016 12 pm to 1 pm 1 hr Understanding the new ways
of delivering healthcare
policies and preparing plan for
the same
CONCLUSION
Conclusively it can be stated that in personal and professional improvement plays an
significant function in health and social care. Further, care workers are assigned various duties
along with responsibilities which can be carried out in proper manner when level of skills along
with knowledge is proper. Therefore, instrument such as SWOT analysis along with PPD is
considered as an effective method that permit individual in knowing about the field where
individual performance lacks and betterment is needed to render quality services to the patients.
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REFERENCES
Books and Journals
Back, D. and et.al., 2003. Interpersonal Skills in Organizations with Management Skill Booster
Passcard. McGraw-Hill Higher Education.
Boaden, J. R., 2006. Leadership development: does it make a difference?. Leadership &
Organization Development Journal. 27(1). pp.5–27.
Collins, S., 2009. Health and Safety: A Workbook for Social Care Workers. Jessica Kingsley
Publishers.
Cooke, A. N., 2012. Professional development 2.0 for librarians: developing an online personal
learning network (PLN). Library Hi Tech News. 29(3). pp.1-9.
Dealtry, R., 2004. The savvy learner. Journal of Workplace Learning. 16(1/2). pp.101-109.
Eisele, L. and et.al., 2013. Employee motivation for personal development plan effectiveness.
European Journal of Training and Development. 37(6). pp.527-543.
Friend, A. M. and Kohn, P. J., 2010. Fundamentals of Occupational Safety and Health. 5th ed.
Government Institutes.
Gallen, D. and Buckle, G., 2001. Personal Development and Practice Professional Development
Plans in Primary Care: A Practical Guide to Getting Started. Butterworth-Heinemann.
Klée, D., 2008. Explaining about … health and social care commissioning. Working with Older
People. 12(4). pp. 10 – 13.
May, L. A., 2009. Communities of Practice in Health and Social Care. John Wiley & Sons.
Moon, J. A., 2006. Learning Journals: A Handbook for Reflective Practice And Professional
Development. Taylor & Francis.
Rhoton, J. Bowers, P. and Shane, P., 2001. Professional Development: Planning and Design.
NSTA press.
Robbins, P. S. and hunsaker, L. P., 2011. Training in Interpersonal Skills: Tips for Managing
People at Work. 6th ed. Pearson Education, Limited.
Trong, T., 2013. Leading to learning and competitive intelligence. Learning Organization. 20(3).
pp.216–239.
Wilkins, P., 2007. Personal and Professional Development for Counselors. London: SAGE
Publications ltd.
Wright, W. A., 2009. Reframing Professional Development through understanding authentic
professional learning. Review of Educational Research. 79(2). pp.702-739.
Online
8 Pillars Model of Community Support. 2015.[Image]. Available through:
<http://www.alzscot.org/campaigning/eight_pillars_model_of_community_support>.
[Accesed on 16th December 2015].
Dickinson, A. and et.al., 2010. The role of health professionals in promoting the uptake of fall
prevention interventions: a qualitative study of older people's views. [Online]. Available
through: <http://ageing.oxfordjournals.org/content/40/6/724.full>. [Accessed on 16th
December 2015].
Learning method. 2009. [Online]. Available through:
<https://www.cipd.co.uk/hr-resources/factsheets/learning-methods.aspx >. [Accessed on
16th December 2015].
Roberts, M., 2013. Unhealthy Britain: nation's five big killers. [Online]. Available through:
<http://www.bbc.com/news/health-21667065>. [Accessed on 16th December 2015].
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APPENDIX
5B
Job title: Home care supervisor
What qualifications are needed for this role?
Graduation in the field of health and social care
What is your role within the organisation?
My main role within the workplace is to understand the requirement of service users and
providing them treatment with the help of professionals.
What are your responsibilities in regards to your client group?
My main responsibilities involve ensuring that care is provided to patients as per policies and
procedures, monitoring resources, making recommendation for changes and discussing issues
with supervisors.
Are you governed by any professional bodies? If so, how?
No
How does this governance link to codes of practice?
What opportunities are there for further training and development in this area? (Career
opportunities/ pathways)? You may wish to include a diagram to show this
In health and social care enterprise where I am working at present training is provided on
continuous basis and this is one of the most appropriate platform for me as through this I can
focus on my career development and can enhance my knowledge level along with skills.
How does the job role work as part of a multi-disciplinary team?
This job role is a part of multi disciplinary team as main responsibility of home care supervisor
is to deliver appropriate service to patients and absence of this role can have adverse impact on
healthcare enterprise. Therefore, this job role is one of the crucial part of multi disciplinary
team.
2B
Things I do well Areas I need to develop
and why
Communication
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 How would you describe your
communication skills? (think about Verbal
as well as Non-Verbal Skills);
I am able to
communicate
verbally with others
in health care
My non verbal skills require
improvement
 Have you received any special training in
regards to your communication skills?
I have not received
any training
regarding
communication
skills
 Are you able to use Makaton/ British Sign
Language or other skills to communicate
with a range of service user groups?
I am able to use use
Makaton/ British
Sign Language while
communication with
others
Working with Others
 Are you able to work effectively in a
team (personal / professional)?
Yes
 Do you understand & respect
professional boundaries?
Yes
 How are you at giving & receiving feedback I am poor in giving and
receiving feedback to others
 Are you a member / leader of a group I am member of
group
I want to be leader of group
 Are you able to present yourself
well at interviews?
Yes
 Are you judgemental? Yes
 Are you motivated? Yes
 Are you focused? Yes
 Can you communicate in languages other
than English?
Yes
 Can you communicate with a range of
service users with different
communication needs?
Communicating with others in
different language requires
improvement
14