Personal & Professional Development in Health & Social Care

This report explores the importance of personal and professional development in the health and social care sector, focusing on values, skills, teamwork, and resolving professional issues.

PERSONAL & PROFESSIONAL
DEVELOPMENT IN HEALTH & SOCIAL
CARE

1

INTRODUCTION
It is very important for a person to focus on the personal as well as professional to be
successful in a personal as well as professional life (Busse, et al. 2014). A person should
focus on all the different skills and knowledge in order to achieve the significant growth and
development. This report demonstrates the different aspects of personal and professional
development including the impact of personal values and principles on the contribution to
work in HSC setting. It also helps in understating the development of a person and
professional development. This work aims to encourage the learner to make reflective
practitioners by applying understating of HSC setting.
2

TASK 1 REPORT WRITING
CASE SCENARIO
1.1. COMPARE PERSONAL VALUES SUCH AS BELIEFS AND PREFERENCES
AND PRINCIPLES LIKE EQUAL RIGHT, DIVERSITY AND CONFIDENTIALITY
WITH THE PRINCIPLES OF SUPPORT FOR WORKING IN HEALTH AND
SOCIAL CARE
Personal value Effect of the value on principles of support in
health and social care
Diversity It helps me in effectively communicating
with the service users. It helps in treating
fairly to the people belongs to different
culture.
Integrity It helps me a lot in performing my assigned
roles and responsibilities in honestly and
ethically.
Confidentiality I respect the confidentiality of the service
user and does not share it with others.
Critical thinking It helps in understanding a thing from
different angles. Critical thinking allows
finding the different solutions to a problem.
Professionalism Professionalism is a crucial element to work
effectively. It brings sincerity and
punctuality towards the work.
Curiosity Being curious help me in understanding the
different aspects of the medical sciences. It
helps in gaining more knowledge and skills
which reflect positively on the effectiveness
of work.
3

Optimism It is very important for a health professional
to remain positive in every condition. Being
optimistic helps in staying positive in the
workplace.
Equal right A health and social care professionals need
to treat equally and fairly to each and every
service users. It helps in developing the
positive and healthy environment in the
workplace.
Table 1: Comparison of personal value and principle of support for working in health and
social care
4

1.2 ASSESS HOW VALUES LIKE CULTURE AND YOUR OWN BELIEF AFFECT
SERVICE USERS AND OTHERS IN HEALTH AND SOCIAL CARE SETTINGS
Personal culture and experience Impact on personal culture and experience
on health and social care units
Respect to the culture of other It helps in treating equally to the service
users belongs to different culture. There are
different factors which help an organisation.
Language I know few different languages which help
me in understanding what people want to
convey. It also helps in communicating with
the people who do not know the language.
Leadership It helps in leading the team members to
achieve the common objectives (Fullan,
2014).
Table 2: Effect of values like culture and belief on health and social care unit
5

1.3 DISCUSS THE IMPACT OF NEW DEVELOPMENTS ON YOUR PERSONAL
VALUES IN RELATION TO YOUR WORK ON HEALTH AND SOCIAL CARE
The development and changes possess a great impact on the personal beliefs and values.
The key developments which reflect significantly on my values related to the work are
legislations/ policies, technological change etc.
LEGISLATIONS/ POLICIES
Government develops various legislations and policies in order to ensure that health
organisations provide quality care to the patients. It is important for a health professional to
follow all the rules and regulations in order to perform the tasks effectively and efficiently.
The development of new legislation or policies or changes in it influences my work as a
health professional. The legislation such as health and care Act, Anti- Discrimination Act etc
(Busse, et al. 2014).
TECHNOLOGICAL CHANGES
Nowadays technology plays an important role in health and social care system. The change
or advancement in the technology possesses a great impact on the health and social care.
The changes in technology reflect significantly on my work. As the technology changes, the
health professional has to learn it which can enhance their workload (Busse, et al. 2014).
Thus, All the above-mentioned factors reflect significantly on my work as a health and social
care professional.
6

4.1 EVALUATE THE EFFECTIVENESS OF YOUR OWN PERSONAL
CONTRIBUTIONS WHEN WORKING WITH OTHERS/AS A TEAM
It is very important to work in a team in order to achieve the common objectives (Cameron,
et al. 2014). I put extra efforts so that I can contribute significantly to the success of my
team. I coordinate and cooperate with all my team members and helps them in solving the
problems.
I share a healthy and positive bond with my team members which is beneficial for me. I
learn many things from my team members which help me in performing my roles and
responsibilities. We all share the knowledge about health and social care which is beneficial
for us to accomplish our work effectively. I always try to deliver my best in order to achieve
the common goals and all your my team members are happy with my performance.
7

4.3 ANALYSE WHAT ACTIONS YOU HAVE TAKEN IN YOUR PRACTICE TO
MINIMISE BARRIERS TO EFFECTIVE TEAMWORK IN HEALTH AND SOCIAL
CARE
There are various barriers which influence the effectiveness of a team in a health and social
care setting (Gaurav, 2014). The key barriers to the effective team are;
 Poor communication
 Lack of coordination
 Conflict of interest
 Ineffective leadership (Weller, et al. 2014).
I have taken effective steps to overcome all the above-mentioned barriers in order to make
my team more effective. We share a healthy and positive bond which helps us on avoiding
the all the above-mentioned factors. We also share our opinions with our team leaders so
that he can develop effective decisions and strategies. We celebrate our success with each
other. We also help each other in resolving the issues and delivering better care to the
patients.
8

TASK 2
2.1 ASSESS YOUR OWN CURRENT SKILLS AND LEARNING STYLE
It is imperative to assess the current skills abilities and learning style in order to identify
different factors which possess a great impact on the health and social care (Certo, et al.
2018). There are various tools which can be used to access the current skills and learning
style.
I would like to use SWOT analysis analyses to assess the impact of factors associated my
strength, weakness, and opportunities and threats which can influence me as a health and
social care professional.
Strength Weakness
 I can respond effectively to various
issues or challenges at the workplace
 I easily build the healthy and positive
relationship with my co-workers and
patients
 I possess effective communication
skill, time management skill and
other such skills
 I easily attached emotionally to
service user which affects my work
 I lack the knowledge of all the
different legislation and policies
associated with health and social
care
Opportunities Threats
 I can learn more skills and develop
my knowledge so that I perform my
roles and responsibilities in an
effective manner
 I can learn the new things which can
help me to achieve career growth
 Lack of time due to the busy schedule
 The frequent changes in legislation
and technology make
Table 3: SWOT analysis
9

I will consider all these strengths, weakness, opportunities and threats in order to develop
an effective personal and professional development plan. I need to work on my all these
factors to improve the my strengths and to overcome the weakness and threats and to grab
all the opportunities.
10

2.2 IN YOUR TABLE PRODUCE A HOLISTIC DEVELOPMENT OF YOUR SHORT
TERM GOALS, MEDIUM TERM GOALS AND LONG-TERM GOALS
It is very important for me to make effective planning to shape my professional life. I have
my short term, middle term and long term goals (Certo, et al. 2018). My holistic
development plan is based on the SMART objective that means the objectives which are
Smart, measurable, achievable, realistic and timely.
Objective What to do? What support is
required?
How to measure
the success
Timescale
Short-term goal –
Work under
pressure
Sometimes
work pressure
can affect
significantly to
the working of
a health and
social care
professional
therefore it is
very important
for me to learn
under pressure
It can be learned
by improving the
skills such as time
management
skills. It can be
also improved by
effective
practising.
Ability to
manage the
different clients
at a time.
6 months
Middle term
goal-
Leadership skill
Managing the
people
effectively.
Delivering
speeches to
influence the
Interaction with
people. Taking
feedback from
1 year
11

Influencing
people to
achieve a
specific
objectives
people. To work
smartly and
effectively so that
people can be
impressed by the
work
others
Long-term goal
Entrepreneurship
skills
I wish to
become an
enterprise so
that I can serve
the people
Need to develop
different
characteristics
traits and skills
such as
motivation,
passion, vision,
collaboration,
communication
skill, negotiation
skill, time
management skill
etc.
By successful
operating a
venture to
provide better
care to the
patients
2 years
Table 4: Plan to achieve short term, middle term and long-term goals
12

2.3 PRODUCE A REFLECTIVE ACCOUNT OF HOW YOU HAVE MONITORED
YOUR DEVELOPMENT PLAN
Monitoring is an essential part of developing the plan as it ensures the efficient working and
growth of further development process (Schön, et al. 2017). I always pointed and examine
my developmental plan and it helps to improve my leadership skill and ability to work
under pressure. Suggestion and feedbacks from my seniors and teammates helps me to
track my progress and helps me to improve my personal development plan.
For monitoring the leadership skills I would need support of senior authorities and
subordinates. I would take their feedback to understand how affective I am as team leaders
and improvement I can done to become a good leader.
The monitoring of my entrepreneurship skills can be done by tracking the progress of my
venture. I would take feedbacks of my clients about my service and will consider their
feedback to work better.
13

2.4 EVALUATE THE EFFECTIVENESS OF YOUR DEVELOPMENT PLAN TO
YOUR OWN DEVELOPMENT/ PRACTICE AS A HEALTH CARE PROFESSIONAL
Being the healthcare unit professional I have analysed effectiveness of my self-development
plan. I have analysed that development plan which is prepared by me is work in effective
and also beneficial for my future growth. Currently, I am able to make effective utilisation of
time with help of time management skills I have learned in this plan. Now I am able to work
under pressure which is helping me to achieve my target within deadline. The plans of
development have increased my skills and also help to improve my knowledge regarding
health and social care unit.. Now, I also have a capability to manage the huge numbers of
employees in different situations which can give me chance to take my career to next level.
14

4.2 EXPLAIN HOW THE LIMITS OF OWN WORK ROLE IMPACTS ON WORK
WITH OTHERS
Working as professional in healthcare unit, I have found few limitations and weak points of
my profile work As a working in management level, I don't have any power to obtain the
information directly from the clients for providing them suitable service. As my work is not
permitted to offering direct service to clients. Due to lack of opportunity to connect directly
with the patient might become a reason for lack of faith. This can affect my skills of
managing data of patients and reduce the knowledge in day to day activities in the health
and social care unit.
It's become quite difficult during working with co-workers and teammates to take any
initiative while working in the position of job limits. There is also a situation when I get failed
to complete the necessary practice and norms in the workplace. I am also not able to
control this activity because I don't have power in my hands to take decisions (Cameron, et
al. 2014).
15

TASK 3
3.1 EXPLAIN THE NATURE OF DIFFERENT PROFESSIONAL RELATIONSHIPS
IN HEALTH AND SOCIAL CARE CONTEXT
There are several types of different professional relationship are present in health care and
social care. The nature of professionals also varies with the nature of an organisation. There
are some different professional's relationship and their nature in the workplace (Baldwin,
2016).
Professional Relationship- There should be the good relationship between health and social
care unit to maintain the better environment for their working staff. This relationship also
good for the development of employee's behaviour which leads to the effective working
system. The organization recruit various professional for improvement of the professional
relationship.
Team members relationship- It is necessary for the health and social care unit that they
follow the high level of regulations and policies. Health and social care unit has to concern
about the professional code of conduct, working style and team members.
Relationship with superiors- Superior provide the high level of guidance and instructions
to their staff. Superiors provide the right type of techniques and methods to get the work
execute in an effective manner.
Relationship with service user- Being a service provider, it is my duty and responsibility to
keeping a healthy relationship with patients. Effective relationship helps the patient to share
their problems and other issues which help to know about their needs and benefits.
16

3.2 EVALUATE PERSONAL EFFECTIVENESS IN PROMOTING AND
SUPPORTING THE RIGHTS OF THE INDIVIDUAL
I always consider personnel effectiveness is the most crucial element of supporting and
promoting the right of the individual. This makes the all rights at an equal level without any
parity and discrimination. Personnel effectiveness help to develop the working quality of
service providers in working place. It also resolves all the conflicts and removes barriers in
task process.
It is good for every service provider when they get equal respect and work in an efficient
manner. Apart from this, I will try to maintain the code of conduct should establish in health
and social care unit. There are numbers of rights should be available for employees likewise
employees ideas and views should get importance, the power to take a decision in an
unexpected situation and give feedback. It is necessary to follow the care act 2015 which
help to remove the inequality and maintain equal rights for the individual. There is another
conduction of Social care act 2015 which secure the quality and safety of the individual in
the workplace. I will also provide trustworthiness with reliable sources so that service
providers understand that they have got appropriate value.
17

3.3 DISCUSS WAYS TO RESOLVE ISSUES ENCOUNTERED IN PROFESSIONAL
RELATIONSHIPS
There are various issues that arises when different professional are work together (Yilmaz,
et al. 2016). I always focus on evaluation of issues and what are the possible solutions
which can be adopted to resolve the issues.
It is little difficult to maintain the effective employee relationship with the patient when
patients behaviours and wishes are not able to fulfilled by staff. Sometimes patient
demands reach the higher level so, that situation service providers are not in the position to
complete their demand. This will become the reason for conflict between patients and
service providers which hurdle the effective relationship. There are other issues which arise
the conflict between colleagues and co-workers. The most common issue is competition
among work performance and this leads to competitive condition among the employees
which hamper the effective relationship. This issue can be resolved when the healthy
competition condition maintaining among all. There is another problem stand from the side
of patients, that they don't take the service bill in their treatment expenses. This problem
can be resolved by adopting the billing process and make it compulsory for every patient.
18

4.4 DISCUSS HOW TO IMPROVE PERSONAL CONTRIBUTIONS TO THE
COLLECTIVE EFFECTIVENESS OF A TEAM
I always make efforts to deliver better performance so that I can contribute significantly in
success of my team. I always focus on gaining more knowledge and learning new skills so
that I can deliver better performance.
I treat my team members equally and avoid to develop a healthy and positive relationship
with them. This leads to develop the effectiveness of my team and boost up our
performance. I always try to gain more and more contribution from the side of team
members which leads to creating more new techniques and methods for the
accomplishment of work. I always encourage the team members to share their views and
ideas so that we can achieve better result. In case of tough situation, I personally work hard
to resolve the issues which can affect our team. I always help my team members in resolving
their issues and they also help me to sort out my problems.
19

CONCLUSION
From the aforementioned study, It may be concluded that it is very important for a health
care professional to focus on all the different aspects of the personal and professional
development. Values like culture and belief affect service users and others in HSC setting.
The development and changes possess a great impact on the personal beliefs and values. It
is imperative to assess the current skills abilities and learning style in order to identify
different factors which possess a great impact on professional life. It can be said that a
health professional should develop effective plan to achieve the significant personal and
professional growth.
20

REFERENCES
1. Borkowski, N., 2015. Organizational behaviour in health care.Jones & Bartlett
Publishers.
2. Cameron, A., Lart, R., Bostock, L. and Coomber, C., 2014. Factors that promote and
hinder joint and integrated working between health and social care services: a
review of research literature. Health & social care in the community, 22(3), pp.225-
233.
3. Certo, S.C., 2018. Supervision: Concepts and skill-building. McGraw-Hill Education.
4. Dziegielewski, S. 2013, The Changing Face of Health Care Social Work: Opportunities
and Challenges for Professional Practice, 3rd edn, Springer Publishing Company, New
York.
5. Fullan, M., 2014. Leading in a culture of change personal action guide and workbook.
John Wiley & Sons
6. Gaurav, A. 2014. Leadership Teamwork Success. Buzzingstock Publishing House.
7. Green, J. and Thorogood, N., 2018. Qualitative methods for health research. Sage.
8. Holloway, I. and Galvin, K., 2016. Qualitative research in nursing and healthcare.
John Wiley & Sons.
9. Manners, R.A., 2017. Professional dominance: The social structure of medical care.
Routledge.
10. Nelson, R. and Staggers, N., 2016. Health Informatics-E-Book: An Interprofessional
Approach. Elsevier Health Sciences.
11. Payne, M., 2015. Modern social work theory. Oxford University Press.
12. Sanford, N., 2017. Self and society: Social change and individual development.
Routledge.
13. Schön, D.A., 2017. The reflective practitioner: How professionals think in action.
Routledge.
14. Weller, J., Boyd, M. and Cumin, D., 2014. Teams, tribes and patient safety:
overcoming barriers to effective teamwork in healthcare. Postgraduate medical
journal, pp.postgradmedj-2012.
21

15. Yilmaz, L., 2017, April. Verification and validation of ethical decision-making in
autonomous systems. In Proceedings of the Symposium on Modeling and Simulation
of Complexity in Intelligent, Adaptive and Autonomous Systems (p. 1). Society for
Computer Simulation International.
16. Yilmaz, L., Franco-Watkins, A. and Kroecker, T.S., 2016, March. A coherence-driven
Reflective Equilibrium model of ethical decision-making. In Cognitive Methods in
Situation Awareness and Decision Support (CogSIMA), 2016 IEEE International Multi-
Disciplinary Conference on (pp. 42-48). IEEE
17. Busse, H., Aboneh, E.A. and Tefera, G., 2014. Learning from developing countries in
strengthening health systems: an evaluation of personal and professional impact
among global health volunteers at Addis Ababa University’s Tikur Anbessa
Specialized Hospital (Ethiopia). Globalization and health, 10(1), p.64
18. Baldwin, M., 2016. Social work, critical reflection and the learning organization.
Routledge.
22