Personal & Professional Development: Skills and Competencies Report

This report examines personal and professional development within the context of the Travelodge hotel, focusing on self-managed learning approaches, methods to encourage lifelong learning, and the evaluation of its benefits. It assesses current skills and competencies against professional standards for a hotel manager, identifying developmental needs and opportunities to create a personal and professional development plan. The report outlines the implementation process, activities required, and reflection on learning objectives, culminating in a development plan based on feedback and evaluation. Furthermore, it addresses work-based problem-solving, communication styles, and time management strategies, providing a comprehensive analysis of personal and professional growth within the hospitality industry.

PERSONAL &
PROFESSIONAL
DEVELOPMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Approaches for self managed learning..................................................................................1
1.2 Methods to encourage lifelong professional and personal learning......................................2
1.3 Description on the evaluation on the benefits of self managed learning..............................3
TASK 2 ...........................................................................................................................................3
2.1 Evaluate the current skills and competencies against the professional standards for hotel
manager.......................................................................................................................................3
2.2 Description on own identification of developmental needs to meet future skills.................4
2.3 Identify development opportunities to meet future defined need.........................................5
2.4 Draw personal and professional development plan based on identified needs.....................7
TASK 3 ...........................................................................................................................................8
3.1 Description on process and activities required to implement development plan..................8
3.2 Define undertaking of developmental activities as per planned procedure..........................9
3.3 Reflection on own leaning of aims and objectives..............................................................10
3.4 Define personal development plan which is based on feedback and evaluation. ..............10
TASK 4 .........................................................................................................................................11
4.1 Define solution for work based problem.............................................................................11
4.2 Explain various communication style. ...............................................................................12
4.3 Description on the strategies of time management. ...........................................................13
CONCLUSION .............................................................................................................................13
REFERENCES .............................................................................................................................15

INTRODUCTION
Personal and professional development refer as to gain knowledge and skill for
personal and career development. It is inclusive of possible learning opportunities,
meetings and continuous learning process. Professional development is useful tool to
explore the knowledge so that career advancement of an individual can be possible. In
this, personal development is relates to skill of an individual with help of it professional
and personal development of an individual can be enhanced.
The present report is covering the activities of Travelodge hotel, It is private
company and operating in hotels. In this, it can be said that personal and professional
development will be helpful to improvise the operation activities of an enterprise. This is
one of effective process in terms to maintain brand image of the enterprise. In addition to
this, report will be inclusive of process as are self managed learning activities, process,
personal and professional development plan and current skill in term to meet the
professional standards so that things can be done effectively. To full fill the objective of
the enterprise the enterprise need to done effectively.
TASK 1
1.1 Approaches for self managed learning
Continuous and regular personality and skill development is necessary to remain
attentive towards achieving success in achieving goals. Self managed learning
encourages individuals to learn different skills for by self motivation which are not only
beneficial for organization but also for individual as well. The staff members of
Travelodge hotel can use following approaches for promoting self managed learning:
 Visionary approach: When employees of Travelodge hotel identify the current
trends and future requirements of organisation and their personal development in
order to achieve future goals more easily and effectively then it encourages them
to implement self development practices. Visionary approaches makes employees
of Travelodge hotel more flexible so when they observe some skills they tend to
learn it through self management (Cunningham, 2017). For instance certain skills
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like greeting customers, handling the situations where customers are not satisfied
with the quality of services can be learned only by visionary approaches.
 Social networking and internet: This can be the best practice for Travelodge
hotel employees to develop self managed learning. The staff members can gain
knowledge from internet about the effective strategies which are followed by
their competitive and more successful industries. The social media and internet
gives me an opportunity so that I can interact with customers all over the world. It
allows me to analyse that what position does organisation held among customers.
Such ability of detailed comparison of performance cannot be learned without
networking tools. The regular interaction and experience sharing on social
networking site will help employees to enhance their experience and knowledge.
They can use this knowledge to build new and more advance personal skills.
 Opportunistic approach: The staff members of organisation must always use this
approach because this tool for self managed learning is easily available regularly.
They must gain motivation and learning from other team members and
individuals. When organisation provides us opportunities like to represent at
higher platforms and to solve the complex issues related to customer services
then I feel really confident and every opportunity teaches me skill to handle risks
and complex situations. Every individual has certain skills and knowledge so by
learning from every opportunity self managed learning can be achieved easily.
 Personality and skills development seminars: The Travelodge hotel can conduct
conferences and seminars. These interaction sessions will provide employees a
platform to share and learn skills and experience from their fellow team members
in a more professional way. Staff members get self motivation by such seminars
to develop new skills (Bennett, 2017). My communication skills and confidence
are the results of such development seminars only. These seminars allow me to
explore platform for presenting my ideas and views and to discuss them with my
other colleagues.
1.2 Methods to encourage lifelong professional and personal learning
Manager of Travelodge hotel can apply following methods so that self managed
learning in context of personal and professional skills can be encouraged for long term.
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 Competitive environment: Manager must create a healthy competitive
environment within Travelodge hotel. It will always encourage employees to
regularly develop skills so that they can lead the other team members.
 Goals establishment: When staff members are encouraged to achieve short and
long term goals then in order to achieve goals on time and with better results then
it always maintains a requirement for personal and professional learning
(Cunningham and Bennett, 2017).
 SWOT analysis: As a manager of Travelodge hotel the evaluation of strength,
weakness and possible opportunities necessitates the personal and professional
development. When managers regularly perform SWOT analysis then staff
members continuously make attempts to improve skills so that their strength and
opportunities can be highlighted.
 Extrinsic motivation: The employees can be encouraged for self learning by
means of extrinsic motivation. Managers can provide extrinsic motivation by the
means of promotion, financial rewards and appreciations.
 Intrinsic motivation: The intrinsic motivation is the key factor for encouraging
the self learning. Managers must elaborate the roles and responsibilities of the
employees so that they find it essential from their inner self to regularly managed
self learning in order to be the most effective in their performance. Employees
can promote self learning by accomplishing their duties with interest and without
considering them as burden.
When these methods are implemented in Travelodge hotel then, it will surely encourage
the skill development and self managed learning.
1.3 Description on the evaluation on the benefits of self managed learning.
Under this, there are various benefits to self manager learning top the individual
and organization. It is process which is useful for growth of an enterprise. In this,
individual need to develop personality so that they can able to work in professionally
manner which will be helpful to develop skills and positive attitude among the person. In
this term, it can be said that self managed learning will be helpful for enhancing life long
learning development. In addition to this, self managed learning program can be
developed, designed and lead or manage overall activities effectively (Webster-Wright,
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2009). In this, one of the major beneficial aspect to the tourism industry is that they are
able to get highly responsible and dedicated person who can handle the tough task easily.
The Travelodge hotel is taking initiative for innovation, This will be helpful in
order to bring developmental opportunity to an enterprise. Thus, it can be said that this
kind of employees can able to promoted to an enterprise so they can be role model for
other employees. In addition to this, this kind of process encourage the employees to get
indulged into development of self managed learning. With help of developing self
managed learning approach they are able to get the highest position in enterprise.
Furthermore, developmental can be reflected in both n the personal and professionals
areas it will be biggest advantage for the individuals.
TASK 2
2.1 Evaluate the current skills and competencies against the professional standards for
hotel manager.
The effective skill of an individual will be helpful to develop potential among the
person. Thus, critical thinking of person can be developed. It can be done in following
manner as are-
Organisational objectives- It is process in which individual to the enterprise should
perform their role effectively. In this, it can be said that the effective working of an
individual can able to bring desire success to an enterprise (Stenfors-Hayes and et.al.,
2010). The one of major objective of Travelodge hotel is to earn long term profitability
and productivity by developing the smooth function in enterprise. In this, it can be said
that effective communication and professional skill will be assistive to achieve desire
goal to an enterprise. This activities will be covered in following aspects as are-
Oral communication- Being hotel manager of Travelodge, I have good communication
skill and it is useful to handle things, the effective communication skill bring long term
productivity and profitability to an enterprise. In this, effective communication will be
helpful to convenience people and they play their role effectively.
Written communication- In this, I have to deal with people who belong from differed
places. The Travelodge is situated in London and it is major attraction for tourism. Thus,
manager needs to get interact with tourist with both medium as oral and well written
communication. This will be helpful in order to develop overall activity in an individual.
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Thus, effectiev and health communication will be helpful to develop overall
activities of an enterprise. The proper communication will be helpful in order to develop
overall activities of an enterprise.
There are number of other current skills as are-
Problem solving- In hotel, employees and customer face the number of issues or
conflicts. In order to get overcome from it, HR manager should understand and take
proper decision so that things can be sorted.
Leadership- Thus, HR of the enterprise should be capable enough to control the
employees so that they can able to motivate the employees to perform their job
effectively. They set goals and objectives of employees so that they can able to
understand it effectively.
2.2 Description on own identification of developmental needs to meet future skills.
I wish to work as HR in the Travelodge London, it is one of the global leading
brand in UK. This enterprise is known for its quality of services. In addition to this, it
aims in developing the understanding of about the customers and employees need to an
Enterprise. In addition to this, effective skill will be helpful to develop potential among
the individual. In this, it is essential to promote good working environment so that
individuals can lead to full fill the task effectively. In addition this, there are some task
which would be helpful for working in Travelodge London and it will be inclusive of
following things as are-
Necessarily Ways to reach them
Listening Skills In this, monitoring and listening skills is need to be
effective, with this an individual can develop their
potential. Furthermore, listening skill will be helpful to
identify the actual problem. With help of it problem can
be easily sort out.
Time Management In this, prioritising task is essential to do things in
proper and effective mode. With help of it one task can
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be performed within stipulated time period.
Effective Communication In this, communication is the essence of management
with help of Conducting open sessions, attending online
test, attending conferences, giving presentations. This
all are core part in order to perform business activities
systematically (Nicholls, 2014).
Presentation In this, presentation can be done with help of attending
seminars and conferences. Under this, lack of
presentation and confidence will be helpful in order to
bring overall development in organisational activities.
Team work In this, Effective communication will be helpful in
order to do in team work. This will be helpful in order
to develop potential among the individuals. Under this,
team will be helpful to achieve the desire task of an
enterprise.
It can be understand in better manner with help of conducting SWOT analysis as are-
SWOT analysis-
Strength- I have good communication and written skill and it help me to get the things
done in expert mode. It is useful to make interaction with senior authority. Good
communication skill develops self confident among an individual.
Weakness- The one of major weakness of mine is that I an not multi tasking person. Due
to this, I cannot handle more than one task on a particular time.
Opportunities- This is effective place where I can enhance my knowledges in perceptive
of hotel. With help of it I can grow my self so that inner confidence among me can be
developed.
Threats- the one of major issues is that I m having lack of enthusiasm and this take more
time to give initiate.
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2.3 Identify development opportunities to meet future defined need.
In this, there is need to have improvement so that following opportunities is need
to be taken in the following manner as are-
 Prioritizing time- With help of improving rime management skills, I can able to
priorities the activities as per which importance can be given to task. In addition
to this, by giving proper tome yo one task will work as to achieve desire task in
proper manner.
 Managing stress- In this, it can be said that by managing the task properly. If all
the activities are properly managed than there will be tie in which there can be
relax and focus can be given on task effectively (Malm, 2009).
 Better interaction- In this, communication is need to be improved and it will be
core part in order to developing the relationship with employees. In addition to
this, the good and effective communication will be effective in order to motivated
and encouraged learning process.
 Solving problems- In this, it can be said that listen ability skill of an individual is
need to be improvised. To sort out the problem it is essential to listen and
understand the situation and decision can be taken effectively. This will be
helpful in order to sort out the issues effectively.
Professional Skills Current
Level
5=strong
1 = weak
Best Current Example Ways to
Improve
Communication
Skills
5 My communication skill is
effective so I can able to
interact with with my
colleagues and
subordinates.
I am also good in written
communication skills.
It c an be
done with
help of
attending
seminars and
presentation.
Listening Skills
2
At the time of delivering
the presentation, I was in
haste to put and take
initiatives to do the things
without giving adequate
time to audience to speak.
With help of
attending
listening
session. It
will be
helpful to
develop
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listing ability
of an
individual.
Leadership Skills
2
At the point of time, I was
not able to deliver the
project on the given time.
It can be
improve by
practice and
by
prioritizing
the task.
Planning and
Organizing
4 I have given three task at a
time with differed
deadline, it is need to be
submitted before being
late. To achieve this I will
put emphasizes on the
activities which will be
helpful to develop my
potential towards it.
It can be
done with the
help of
activity.
Presentation Skills 4 In this, I need to
effectively present the
financial growth of of the
enterprise so that there can
b possibilities of ultimate
growth.
With help of
effective
monitoring.
Problem Solving 5 I can easily sort out the
situation by creating win
win situations.
With the help
of training
and learning.
Professional
knowledge
4 I am able to do my tasks
properly.
With the help
of attending
seminars and
reading.
Self- Management 4 In this, I can able to
manage the whole thing
effectively.
By doing
proper
activities all
things can be
done
effectively. .
Team work
2
In this, all task is need to
dine in coordination so tat
desire task can be
achieved.
With help of
workshop all
things can be
done
effectively.
2.4 Draw personal and professional development plan based on identified needs.
LEARNING CURRENT SKILLS
THAT ARE
AVAILABLE CRITERIA
FOR
TIME
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OBJECTIVE
S/GOALS
PROFICIE
NCIES
TO
DEVELOPE
D
OPPORTUNI
TIES
JUDGING
SKILL
DEVELOP
MENT
SCALE
Listening
Skills
No Proper
listening
With the help
of observing
the
Videos
Online tests
and
feedback
will be
helpful to do
the things
effectively.
8 days
Self-
management
No With the help
of Scheduling
the task and
time
Books,
seniors
Couching,
training
10 days
Presentation
Skills
Communica
tion fluently
Gestures
Confidence
Seminar
classes
and videos
Coaching
presentation
Feedback,
performance
and Video
recording
12 days
Leadership No Knowledge
assigning task
Observation Performance
Videos,
1 weeks
Effective
Communicati
on
Fluent
communicat
ion with
others
Vocabulary Classes,
Reading books
Dictionary,
Coaching
written test,
Oral
communicati
on and by
conducting
online taste.
15 days
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Teamwork Developing
relationship
Involvement
developing
trust
Working in
team
observing
Effective
communicati
on
1 weeks
Time
Management
No Completing
task on given
time
With the help
of making time
table
Seminars
Videos
Performance
Feedback
6 days
TASK 3
3.1 Description on process and activities required to implement development plan.
In this, there are number of skill which will be helpful for having development in
skills so that desired task can be achieved.
Self assessment- In this, it is assistive in terms to determine the skills and knowledge
which will be processed by individuals. It will be helpful in comparing the experience
with others.
Goals specification- under this, it can be said developing skills will be helpful to have
improvement. In this, goals in need to be improvised in terms to increased the
commitment towards achieving them (Knight, Sperlinger and Maltby, 2010).
Development of milestone- In this, areas of the skills is need to be crystal clear so that
task can be accomplished in the proper time manner.
Activities- Under this, all activities is need to performed and it should be identified.
Thus, it can be said that with help of taking proper decision desired goals and objectives
can be achieved.
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