Personal Skills Audit for Hospitality, Events and Tourism

This report includes a skills audit, SWOT analysis, personal development plan, and ways to deal with empathy and stress in a dynamic and fast moving environment. It also covers resilience, cultural and self-awareness through emotional intelligence and their relevance to the work environment.

Mental wealth: Personal Skills
for
Hospitality, events and
Tourism

Table of Contents
Mental wealth: Personal Skills for.......................................................................................1
Hospitality, events and Tourism..........................................................................................1
INTRODUCTION...........................................................................................................................4
Skills audit.............................................................................................................................4
SWOT analysis......................................................................................................................5
Personal development plan.....................................................................................................6
Evaluate ways in which empathy and stress can be dealt with in a dynamic and fast moving
environment............................................................................................................................6
Demonstrate the ability to self-evaluate and work to set deadlines.......................................7
Develop an understanding of resilience, cultural and self-awareness through emotional
Intelligence and their relevance to the work environment.....................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
Books and Journals..........................................................................................................................8

INTRODUCTION
Personal skills are those skills needed by individuals for enabling to set personal goals and
attaining personal empowerment. There is need for building a strong and effective skill set
through personal development (Beagon, 2019). This helps to make positive as well relevant
choices and decisions in future. The following report consists of skill analysis of an individual
working in hospitality and event sector. This report includes a PDP which shows different ways
to enhance skills and capabilities.
Skills audit
Skill audit is defined as systematic assessment of research skills and knowledge of student. This
audit will provide evidence of existing as well as developing competencies. This is used for
analysing own competencies and attaining goals properly (WAYTE, 2020). As I have completed
my internship in hospitality and event industry, there are following skills on the basis of which I
have evaluated myself –
Professionalism – This means acting in a responsive and fair manner within all personal
and work activities. I think I am mature enough to tackle different issues which occur in
hospitality workplace.
Honesty and integrity – This is required within professionals as it provides ability for managing
corporate scandals which occur (Delaneuville, 2020). I think I am an honest and integrity person
who enjoys to work. I have never tried to do my work negatively.
Adaptability – The concept of adaptability is defined as openness for new ideas and
concepts for working independently or within a team. This is defined as ability for pivoting
between assignments and carrying out various projects and tasks. I think I am a very adaptive
person as I have always learned how to work in different business environment.
Problem solving – This is the most essential skill needed for managing different issues at
workplace. I have analysed that I am having good problem solving skills that allow me to
manage my work efficiently.
Dependability – I am a responsible contributor for my company. I am committed to success and
excellence at my work (Tan, 2018). I think this is helping me to manage different type of work
assigned to me properly.

Loyalty – This is important for a hospitality manager to have strong devotion for
company. There is necessity to be loyal to work for serving customers. I have always worked
hard and have been loyal to my work.
Positive attitude – I think there is necessity of having positive attitude towards work as it
helps to attain goals in a more effective manner.
Self-confidence – This is known as an essential skill needed for landing a job. There is
need to be confident and manage the work assigned properly. This will provide me help for
attaining assigned targets in less time.
SWOT analysis
Strengths:
A lot of skills are there where I am competent. I know I can do better work and attain goals in
provided deadline (Haynes, 2019). Some of my strengths are mentioned below -
Communication Skills: I have good communication skills and I have used them
effectively in my working period. I have used this capability in managing to make my colleagues
understand about my thinking. This has helped me to develop new ways in managing and
attaining the desired goals.
Analytical Skills: Another strength of mine is analytical skill. This has helped me to analyse
and evaluate different aspects related to different workplace issues. I am able to manage my
work in a more effective manner by utilising analytical skill.
Weaknesses:
There is some weakness which I have analysed in myself. This is interpreted that as
nobody is perfect in this world so do I (Mertz, 2020). Some of the weaknesses which I have are
considered below –
Time Management Skills: I have less ability of managing time. I am not comfortable in
developing new ways to tackle multiple problems at the same time. It is considered that a lot of
problems are present in professional tenure and these are to be managed within time. I am unable
to prioritise my work and this is a negative factor for my growth and development.
Ethical Practice: Another weakness of mine is ethical practise. It is essential for me to manage
the development of ethics and value practising in workplace (Purkis, 2018). There is need to
manage and develop own skills that are providing effective functioning.

Managerial Abilities: As I am effective in managing external activities and supplies of
the organisation, it is important for me to manage my work effectively. Sometimes I am not
able to manage my work in appropriate manner.
Stress Management: This is my weakness and I am not able to manage my work as due to work I
develop stress and this limits me in completing business activities within given time (Morrisby,
2020).
Threats: The biggest threat for me is to enhance my competencies. There are various individuals
who are superior than me. This helps in motivating myself for doing work in an effective manner
(Podolchak, 2019). I have anger issues and it is important for me to manage this problem
otherwise I will be in big trouble.
Opportunities: There are various opportunities which are acquired for increasing strength of
mine. As I am having effective communication skill, it is easy for me to convince employees to
do work in an effective manner. There are many opportunities for me within hospitality sector.
These will help me to manage the work effectively and attain my assigned goals. I have strong
and effective communication skills that will help me in increasing my current strength. I have
appropriate skills for allowing me to deal with customers in an effective manner.
Personal development plan
GOALS ACTIVITIES RESOURCES OBSTACLES SUCCESS
CRITERIA TIME
Time
Management
To expand my
skills and
productivity in
reference to time
and with the
help of this I can
webinars related
to time
management and
I am having time
tracker, calendar,
note-taking
software and
specialized time
management
apps for
managing the
time.
There is lack of
a strategic
direction and
fears of failures
while
managing time.
With the help of
effective time
management, all
time related
complexities are
done properly
and helps in
getting success
to achieve
5 weeks

can learn the
patterns of
productivity.
Several
presentations are
provided in the
form of webinar
that I will take
to manage my
time.
objectives.
Ethical
Practice
To make
improvements in
my ethical skills
and knowledge,
I will take
several webinars
which will be in
the form of
presentations.
I am taking
knowledge and
information’s
based on ethics
practices from
my colleagues
and relatives.
There are not
enough ways to
improve ethical
practices.
With the help of
ethical practices,
there are no
biasness in
judgements
related to ethics
and decision
making
3 Months
Managerial
Abilities
For managing
the business, I
can attend
several
exhibitions and
workshops that
increases my
managerial
skills.
Workshops and
exhibitions helps
me a lot in
enhancing my
managerial
abilities.
Confronting
performance
problems
Activities are
properly
managed with
the help of team
management. 14 weeks
Stress
Management
I will undertake
therapy to better
Stress related
medications and
Too much
inclination
Complex
problem-solving
26 weeks

deal with my
stress to ensure
complex
decision-making
treatments. towards
medical
treatment.
and effective
decision making
.
Evaluate ways in which empathy and stress can be dealt with in a dynamic and fast moving
environment
Hospitality industry is regarded as the busiest industry because of their high number of
tourist and visitors. This industry need those people which handles extensive stress and work
load. This industry consists very heavy work load and provides stressful environment to their
employees because of tremendous increase in number of tourist (Olubiyo, 2021). I recommend
various suggestions and solution to overcome these situations such as proper meditation in
employees. It’s my personal experience that meditation is the best method to reduce stress from
someone's life. There are other methods which I suggest that there should be healthy relations
between employees of the organisation. I have analyses some points in my life that the employee
who has good relations with their clique feels positive at the time of stress full and empathy
situations because their work mates provides necessary support to deal with these undesirable
situations. There is one method which I personally used in my personal life and also suggest
many people that to promote social activities in hospitality organisation. Social activity such as
organised various office parties after regular interval of time which satisfy the need of change of
employees and also organised various activities in work place.
Demonstrate the ability to self-evaluate and work to set deadlines
It is essential for me to manage the self-evaluation and develop new skills which help me to
attain goals and objectives. While working as an intern in hospitality sector, I have analysed that
it is essential to complete my work on set deadlines (Plato, 2018). There are targets assigned to
me which I complete within time and I take help from all of my colleagues and seniors so that
there are no mistakes.

Develop an understanding of resilience, cultural and self-awareness through emotional
Intelligence and their relevance to the work environment
Emotional intelligence is defined as ability to control, evaluate and use own emotions in a
favourable way to get relaxation from stress. Within hospitality industry, it helps in making
communication more effective and facilitates human resources in overcoming the challenges. EI
is an essential tool within workplace as it provides assistance in driving effectiveness of an
organisation. The principle aspects of emotional intelligence are self-motivation, self-regulation,
self- awareness, empathy as well as social skills and abilities. It plays a crucial role in all aspects
related to well-being of an effective business, starting from productive teamwork along with
leadership and ending at motivation and sorting problems of an organisation.
 Resilience: It is the ability to face the challenges and overcoming from them within the
workplace. In hospitality industry, resilience is significant because managers in this
industry accepts complexities as a challenge. They do not considered it as a paralysing
event and view mistakes and failures as a lesson that could help them in expanding
opportunities for growth. Resilient administrators takes ownership over proper planning,
initiation and in taking corrective action. They concentrates on making the efforts and
emotions by spending their time and energy on issues that are generated within the
industry. This helps them in becoming more confident, empowered and fulfilled.
 Cultural: Culture within an organisation includes guidelines, structures, rules and
expectations of managers to interpret behaviours. Administrators of organisation
formulates rules and regulations within the workplace and expects in return that their
subordinates will follow those guidelines in a positive way. It is important to identify
cultural differences in emotional intelligence because people within hospitality industry
are motivated to act in certain ways which helps them in feeling the emotions what they
are desiring to experience. Culture within workplace is relevant to emotional intelligence
as it impacts ability of an individual to perform and interact in a favourable behaviour. It
results in employee engagement and motivates them to work more hard.
 Self-awareness: It provides assistance to people of organisation in improving the level of
confidence. By being open regarding strengths, weaknesses and needs, workforces within
organisation can make their abilities and skills more strong for being vulnerable. This
helps in enabling stronger relationships in working environment of an organisation.

Within hospitality industry, self-awareness should be there in people of organisation so
that they can take quick and better business decisions. It helps in improving better
listening and leadership skills.
CONCLUSION
From the above discussion, it is concluded that personal skill analysis helps an individual to
evaluate different skills in order to increase competency. There is need to develop a personal
development plan for knowing own skills and how to improve them in order to have effective
functioning. There is need to manage own skill development so that professional competency can
be enhanced. It is important for a person to increase competency skills and sustain a growing
pace in life.

REFERENCES
Books and Journals
Beagon, Ú., Niall, D. and Ní Fhloinn, E., 2019. Problem-based learning: student perceptions of
its value in developing professional skills for engineering practice. European Journal of
Engineering Education, 44(6), pp.850-865.
Delaneuville, F., 2020. Reconciling the Acquisition of Professional Skills and the Development
of Critical Thinking through a Transdisciplinary and Cross-Disciplinary Approach to
Teaching: The Strategy of the Slovak-French University Institute. Politické vedy, 23(2),
pp.263-269.
Haynes, C. and Duerfeldt, K., 2019. Service-learning on a Caribbean Island: Student Self-
Assessment of Professional Skills and Sustainability. NACTA Journal, 63(1A), pp.125-
130.
Mertz, P.S. and Neiles, K.Y., 2020. Scaffolding Career Skills into the Undergraduate Curriculum
Utilizing a Backward Design Approach. In Integrating Professional Skills into
Undergraduate Chemistry Curricula (pp. 43-55). American Chemical Society.
Morrisby, C. and Young, A., 2020. Development of skills and attitudes through telling life
stories: Reflections on work integrated learning. Gerontology & Geriatrics Education,
pp.1-12.
Olubiyo, P.O. and Ogunniyi PhD, S.O., 2021. An Assessment of Library and Information
Science (LIS) Professional Skills among Librarians in Bab Fafunwa Library, Adeyemi
College of Education, Ondo, Nigeria.
Plato, K., 2018. Personal and professional skills: something they do teach you at university.
In The Interdisciplinary Future of Engineering Education (pp. 113-132). Routledge.
Podolchak, N.Y., Prokopyshyn-Rashkevych, L.M. and Karkovska, V.Y., 2019. THE
INFLUENCE OF COACHING ON THE DEVELOPMENT OF MANAGER’S
LEADERSHIP SKILLS. Scientific Bulletin of National Mining University, (4).
Purkis, H. and McQuillan, N., 2018. Reflecting on Reflection: Assessment FOR Learning and
Employability in Event Management Education: Enhancing students professional practice
in event management through reflection on their personal and professional skills
development. In Events Education & Research: Coming of Age, the AEME 15th Events
Management Educators Forum (p. 22). Leeds Beckett University.
Tan, L.M. and Laswad, F., 2018. Professional skills required of accountants: what do job
advertisements tell us?. Accounting Education, 27(4), pp.403-432.
WAYTE, J., 2020, November. CHAPTER SIXTEEN GOING BEYOND THE SUBJECT
DISCIPLINE; ENGAGING STUDENTS WITH PROFESSIONAL SKILLS. In Meeting
the Teaching and Learning Challenges in 21st Century Higher Education: Universal
Design (p. 193). Cambridge Scholars Publishing.