Lead Personal and Strategic Transformation: Activities and Strategies for Personal Development and Customer Service

Lead Personal and Strategic
Transformation
Written Activity-2

Table of Content
Activity 1- Personal Development Plan.....................................................................................................................2
Activity 2: Customer Service Strategy........................................................................................................................3
Activity 3: Question & Answer.......................................................................................................................................5
Activity 4................................................................................................................................................................................. 6
Activity 5................................................................................................................................................................................. 7
References........................................................................................................................................................................... 10

Activity 1- Personal Development Plan
My Personal development plan is based on my aspiration to secure a job at Amazon.com
in the capacity of the social media marketing manager. The profile is extremely critical
for the development and growth of Amazon business, thus, I also have to gain certain
skills in personal development and leadership to do justice to my future aspiration.
What do I want to
learn
What do I have
to do
What support
and resources
will I need
How will I
measure my
success
Time
duration
Professional
communication
skills, Professional
development and
business
communication
skills
I will have to
enrol myself in a
business
communication
program and
also join a
business
organization as
an intern to have
on the job
training and also
to learn how
things are done
in professional
environment
Financial
resources for
joining 3
months
program.
Additionally I
will have to
find a job
which pays me
internship and
the amount of
which can be
used to pay my
communication
training fee.
Upliftment of
my confidence
level, business
communication
knowledge and
feedback from
peers.
12 month
Leadership
Development Skills
Leadership in
the present
changing
business
scenario has to
be highly flexible
and much more.
I would like to
learn what it
makes to be a
good leader,
how
transformational
leaders are
different from
any other types
of leaders, and
what the true
test of
leadership and
I will enrol
myself in a 6
month
program by
McKinsey on
Leadership
development
skills. This is
very much
important as it
will help me in
gaining a
competitive
advantage over
other
employees
This can be
measured by
various
situational
based
assessments
and various
other
simulation
exercises to
comprehend
my learning.
6 Months

much more is.
Decision Making
Skills, Self-
Management and
professional
etiquettes.
This is
something
which I will have
to work upon
myself. I would
go through
massive
academic
writing, video
tutorials and
many more to
learn and absorb
how things are
exactly done to
achieve
maximum
efficiency
Academic
articles,
business case
studies,
knowledge
from my
internship and
video tutorials
This can only
be measured in
terms of my job
performance as
an intern and
also while
giving
interviews.
6 months.
Online Marketing
Skills (SEO,
SEM,PPC,CPC,Social
Media marketing,
Google Ad words
and many more)
This is the core
study and make
me gave a good
theoretical and
practical
understanding
of digital
marketing
ecosystem ,whic
h will be of
greater use in
my future
professional
endeavours
Enrol in a
yearlong
training and
certification
Program at
Google
In form of
online test,
simulation
exercises and
creating and
designing my
own campaign
and monitoring
the results
12
months.
Activity 2: Customer Service Strategy
The idea here is to develop a customer service strategy for a retail organization Coles,
and introduce an add on, on selling products. This would encourage customers to go
beyond their shipping list and explore other items in the POS area.
The implementation plan will be divided into 2 tables, one of which will discuss and talk
about what has to be done, and the next table will talk about how it will be done!!!