Person-Centred Care: Conceptions of Belongingness, Communication, Emotional Intelligence, and Resilience

Running head: PERSON‐CENTRED CARE
PERSON‐CENTRED CARE
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Introduction
Person-centred nursing care is an essential approach that a nurse can apply for better
health outcome of the patient. The main objective of the paper is to critically analyse the
conceptions of the belongingness, communication, emotional intelligence and resilience in order
to use the learning of these concepts for facilitating the person-centred nursing care.
Belongingness
One of the most crucial concepts that helps the nurse to work reliably in the health care
sector is feeling of belongingness. Belongingness is defined as the feeling that gives a sense of
emotional attachment and safety to a particular group. It is one of the vital need of the nurse to
display excellent performance in their practice. In terms of psychology, belongingness defined as
an emotional relationship with people that make them accepted member of a group. As an impact
it also affects the behaviour and wellbeing of the individual. In nursing, the healthy relation of
supervisor and nurse or nurse or patient is a sense of belongingness that helps in adaptability of
the situation.
Emotional intelligence
It is the broad concept that refers to the capability of the individual to manage, control
and evaluate personal emotion in optimistic manner. It is apparent from the research that people
with high emotional intelligence are more open and social (Borrott et al. 2016). In nursing
practice, the nurses interact with a large number of peoples and deals with the patient with
various health complications. The way they manage the emotions of the patient and their family
is referred to as emotional intelligence. Nurse with high EI tends to deliver effective care to the
patient.

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Resilience
It is the ability of the person to handle the adverse condition in life. In the field of
nursing, resilience is the psychological strength of the nurse to manage with pressure and
hardship. It makes the nurses competent to manage adverse situations of health care sector,
which result in their positive development and make them optimistic for the future (Cusack et al.
2016). The theory of resilience is nursing reflect the behaviour of nurses as they develop
character of optimistic, self-efficacy and hardiness to manage with the adversity.
Communication
Communication is defined as the exchange of information, feeling and thought with other
peoples by the mean of speech or actions. In health care, communication is essential between
nurse and patient and among the health workers (Streeter, Harrington and Lane, 2015). Effective
communication is critical for building a therapeutic relationship to provide the best care and
reduce the error rate in the health care sector. Communication requires an enhanced
understanding of the concern of patient and other health care staffs. It is an important skill that
needs to be developed by every health care professionals.
Concept of person-centred care
Person-centred care is one of the fundamental standards of care followed by the nurse
which focus on the needs, desire and wants of the person being cared to achieve better health
outcome of the patient. Person-centred approach values the decision of the person and make
them included in the care plan (McCormack and McCance 2016).
It signifies the worth of person’s choice and recognise it as priority by the health care
professionals. The term person-centred care is indicating the importance of person by

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considering their health, illness and choice. Thus, it can be said that the nurse has to work as per
the decision of the patient in account with the diagnosis and medical needs. In the person-centred
approach, a patient's family is also included in the care process and decision making regarding
care and treatment (Ballard et al. 2018). Nurse communicate with the patient in humble and
respectful way and discuss about the treatment process and ask for their desire. The purpose is to
gain the trust of the patient in the process of treatment, which can bring better health outcomes.
When the health care professionals give patient-centred approach, they treat the patient
with the dignity, respect and compassion. In the development of the care plan, the patient is an
equal partner in the care plan, and their opinion are given respect. The concept of person-centred
care has many different aspects which include:
 Coordinating and working together for adequate care.
 Involve effective communication among health care professionals.
 The nurse makes sure that the patients are physically safe, secure and comfortable.
 They also provide emotional support
 Include family and friends in the care
 Nurse makes sure that the people have equal access to quality care (Ross, Tod and Clarke
2015).
The critical component of the high quality of healthcare is to give priority to the need of
the person. It is evident from the study of Arakelian et al. (2017) that health of the people
improves faster when they are given care the way they want, and it makes them more active
towards self-management of health. It is found from the research that person-centred care
inspires people to lead a healthy and fit life and adapt good habit of living like eating a balanced
diet and doing exercise. From the study, it also found that person-centred care can be improved