TABLE OF CONTENTS INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P1 Analysing key considerations for growth opportunities and justifying within firm's context ................................................................................................................................................1 M1 Growth methods for SME................................................................................................2 P2 Assessing growth opportunities by using Ansoff’s growth vector matrix........................2 TASK 2............................................................................................................................................4 P3 Discussing sources of finance and explaining benefits and limitations of sources...........4 M2 Justification of sources of finance....................................................................................7 TASK 3............................................................................................................................................7 P4 Producing business plan for firm for future growth including financials.........................7 M3 Producing business plan.................................................................................................10 TASK 4..........................................................................................................................................10 P5 Evaluating exit options for organisation and benefits and limitations of each options...10 M4 Succession methods for firm..........................................................................................13 CONCLUSION..............................................................................................................................13 REFERENCES..............................................................................................................................15
INTRODUCTION Planning for growth is required by which business can attain desired objectives with much ease. Present report deals withExotic Coffee Shop which will start its new business by providing coffee to customers in Marylebone location in London. Business plan is outlined with main considerations and growth opportunities are assessed. Furthermore, sources of finance wit advantages and disadvantages are discussed. Succession points are highlighted by explaining benefits, drawbacks etc. Hence, it can be said that through various sources, Exotic Coffee Shop will be able to generate profits and new business venture will be successful. TASK 1 P1 Analysing key considerations for growth opportunities and justifying within firm's context Every firm starts its business operations with the view to provide effective services and goods to customers and garner profits. This is the main objective of organisation so as to earn profits and increase market share by satisfying consumers in realistic manner. It also applies to an SME which operates business at smaller level and employees are nearer to 250 only. In this scenario, it is required that SME should perform well so that it may be able to satisfy consumers and build its market standing in effective way. Exotic Coffee Shop which is a new start-up will operate coffee shop in UK to increase satisfaction level of customers and garner profits in the best possible manner. In relation to this, key considerations for growth opportunities of firm and justification is listed below- New products and services- Organisation is required to provide better products and services so that customers may be satisfied in effectual manner. It is particular important for Exotic Coffee Shop as it will have to impart quality coffee and related items in order to build its market standing and eventually enhancing customer satisfaction up to a high extent (Cocks, 2017). The services and items needs tobeexpandedandcertaininnovativeproductsarerequiredsothatportfoliocanbe strengthened. This will lead to expansion of services and satisfaction of customers may be enlarged quite effectually. Competitive advantage- 1
The competencies are part of business and organisation need to start its operations by effectively enhancing customer satisfaction to great heights. It is required that strategies of rivals present in the market should be perfectly analysed so that company may be able to frame well- mannered strategies in order to outreach competitors and build market by maximizing customers. Hence, competitors are required to analysed by Exotic Coffee Shop so that new ingredients and flavours may be made and coffee can be provided to customers by enhancing satisfaction level. Innovation- The innovation is required so that organisation can be able to enhance products and services up to a high extent. Furthermore, since business will start its operations in the Marylebone city in UK. It is essentially needed that organisation may effectively able to satisfy customers. For accomplishing this, Exotic Coffee Shop will open game zone in the shop so that people who come with their families and friends can enjoy the same along with coffee. Moreover, allied services will be given such as fusion of food items by which organisation can effectively attain customers who love fusion of different continents (Gallagher and et.al., 2016). This will automatically enhance customer loyalty towards coffee shop as they will be provided with products and services which would be entirely different from other rivals. It can be said that Exotic Coffee Shop would effectively enhance its product portfolio as innovation is needed so that new customers may be attracted of all ages and location of Marylebone will also help to enlarge and lure more of the coffee drinkers. M1 Growth methods for SME There are various growth methods which can be used by business in order to attain growth in the best possible manner. Ansoff's matrix is required to be used by the business so that well-mannered strategies can be implemented and better growth may be attained. P2 Assessing growth opportunities by using Ansoff’s growth vector matrix Growth of organisation is required to be attained so that business may be able to enhance its development in effective manner. The Ansoff’s growth vector matrix is useful as it helps to formulate strategies so that business may be able to stand in the market with well-structured strategies so as to beat rivals in the best possible manner. It is essentially required in order to attain benefits by enhancement in overall growth. By implementation of such matrix, business 2
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can formulate strategies and enlarge its market share. The Ansoff’s growth vector matrix is described below- Market Penetration- The penetration is required in order to enhance overall sales of firm. Market penetration means that organisation sells its products in existing market only so as to expand share in the best possible way. It caters needs of potential customers so that satisfaction level may be enhanced in a better manner. By catering to demands of consumers, firm can easily satisfy them and attain desired objectives. This means that Exotic Coffee Shop will have to provide with betterservicesandproductswhichcansatisfycustomersandassuch,profitscanbe accomplished in effective manner. Without penetrating existing market, desired goals cannot be achieved (Grant, 2017). Market Development- Growth is essence of organisation's operations as it starts business with main view to earn profits and attain growth in realistic manner. It means that firm is required to attain growth for expanding future operational tasks. Market development is n strategy whereby company sells its core products to completely new marketplaces which were not yet explored by it. This implies that in order to maintain and achieve more growth, Exotic Coffee Shop will require exploring new markets so that larger customer base may be attained and more profits can be achieved with much ease. Product Development- This is another type of strategy which is made by organisation to expand its product portfolio in existing marketplace. This means that company is needed to provide better products and services and eventually to develop new items so that potential customers may be provided with larger range of products (Nason and Wiklund, 2018). It will have positive impact on consumers as they may be able to taste new coffee and increased allied services which will provide Exotic Coffee Shop with more quantum of profits in effective manner. Hence, this strategy will help to enlarge profits quite effectually. Diversification- 3
It is the last strategy as given under Ansoff’s growth vector matrix which means that organisation when have enough profits in hand and larger customer base may easily diversify its business. In simple words, through implementing such strategy, completely new business will be started and operated in order to earn more profits. However, such strategy needs to be properly studied and analysed in a better manner so that competitors may be assessed and market research is the main tool for accomplishing rivals' strategies. Hence, if Exotic Coffee Shop wants to diversify its business, it will require doing comprehensive research for minimising risks up to a high extent. TASK 2 P3 Discussing sources of finance and explainingbenefits and limitations of sources Finance is required so that business can effectively run smoother operations and attain desired objectives in effectual manner (Delen, Kuzey and Uyar, 2013). This means that firm is required to have enough of capital by which operational tasks can be attained in a better way. Sources of finance and related benefits and drawbacks are explained below- Bank loans The bank loans is one of the most used source of finance by firm. Interest payments are to paid along with principal amount by the business. Furthermore, it can be used by Exotic Coffee Shop to meet its operational requirements quite effectively. Benefits One of the main benefit of bank borrowings is that fixed interest charges are applied and thus, transparency is attained.Another merit of loan is that firm can easily pay loan and that too has better terms and conditions. Drawbacks It is unsuitable as if monthly instalments is left even for one month, then interest is doubled because of default is made by organisation (Cox, 2017). It is not suitable for new firm as credit paying capacity is not good because it has low credit standing in new market. 4
Crowd funding This is a useful source of finance which can be raised by inviting people in large quantum andassuch,smalleramountsoffundsmaybeachievedfromthemononlinebasis. Advertisement is made by company and investors assess whether to provide funds to firm or not. It is much better than taking borrowings from bank. Benefits It is suitable for Exotic Coffee Shop as pitching business with crowd funding help to attain marketing without making additional investment on initiating marketing.Faster funds are processed and requirement can be met quite effectually of business in effective manner (What are the advantages and disadvantages of crowdfunding?.2014). Drawbacks Target amount is fixed and investors are not entertained in that manner, it has adverse effect on firm as they will have to pay invested amount back. If project is failed, then entire image of organisation in front of public is damaged. Peer-to-peer lending Peer-to-peer lending means that borrowers and lenders can meet for exchange of finance on an online platform which is done by computer algorithms. It is quite useful for organisation as it can easily use such source for meeting operational requirement for effective start-up. Benefits The application process for obtaining peer-to-peer lending is fast, secure and reliable for firm to meet operational requirements.It is suitable as interest payments to be made are generally fixed and no hidden fees prevails. Thereby, transparency is obtained. Drawbacks The interest charged on such borrowings are fairly high and as such, it restricts business to obtain finance. 5
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The credit score of firm will be badly affected if monthly instalments are not paid on time. Hence, market reputation is damaged. Angel investors Angel investors invest in firm by taking certain part of ownership generally in relation to funds provided by them to business (Arena and Ferris, 2017). Hence, Exotic Coffee Shop can attain funds with much ease. Benefits It is useful as it is cheaper source as compared to obtaining bank loansMore funds can be provided by them which is suitable to newer firms in effective manner. Drawbacks This source of finance is not suitable as organisation need to provide ownership rights in proportion of funds given by them. Angel investors are not good for Exotic Coffee Shop as it has to give part of equity and control over operations is also made by them. Venture finance Venture capitalists provide loan to company which is usually provided in innovative projects so that firm may easily attain operational activities. In this case, Exotic Coffee Shop can attain finance from this source as it is an start-up business and is suitable for it. Benefits Funds are provided in innovative project which has good profitability in long run prospectus.They give away valuable suggestions and advices that are needed to effectively run business operations. Drawbacks It is not suitable as funds are provided only in innovative firms which restricts use of venture finance. 6
The benefits are only received in long run and not in short run which is the basic drawback of such source. M2 Justification of sources of finance Venture finance should be used by Exotic Coffee Shop so that it may be able to finance its activities in effective manner. The main reason for utilising such finance is that firm is able to garner valuable suggestions from venture capitalists and it is justified to use such source (Rudolf, Kienast and Hersperger, 2018). TASK 3 P4 Producing business plan for firm for future growth including financials Mission and Vision Vision ofExotic Coffee Shop is to provide quality coffee to customers so that satisfaction can be attained. Moreover, attractive atmosphere to consumers will be provided by which they can socialise in shop by taking quality brewed coffee and related products. Aim and Objectives Aim: To enhance customer satisfaction and achieve desired goals Objectives: To become first choice of preference for coffee lovers To attain profits from first month and satisfy customers To maintain healthy gross profit margin Overview The coffee shop will be starting its operations in Marylebone town in UK. It will provide quality experience to coffee drinkers so that they may be able to earn profits. Start-up expenditures would be required as listed below- Requirements for start-up ParticularsAmount Legal expenses1400 7
Stationery expenses600 Pamphlets3200 Rent4500 Insurance charges2000 Total expenses11700 Start-up assets Cash40000 Inventory11500 Other current assets0 Total requirements63200 Marketing strategy The strategies are required to be made so that customers may be able to promote its business by which customers may get attracted. In relation to this, Exotic Coffee Shop will segment its market to office people and college students. The main reason behind this is that in accordance to the company. The marketing mix will be implemented so that customers may be lured in effective manner. Furthermore, advertising and sales promotion would be implemented to attain better customer attention. Investment securing Finance is an operational requirement for business. Venture finance will be used to attain funds and expenditures will be met out. Furthermore, bank borrowings would also be utilised for other activities in business. Analysis of competitors 8
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Competencies are required to be ascertained in a better way. Various rivals are present in location of Marylebone such as Borough Barista, Gino's Coffee Bar are main competitors which may affect earnings of firm. It is needed that firm may effectively carry out complete analysis of competitors so that better strategies may be implemented by organisation. This will help firm to implement well-structured plan of action and as such, better services can be provided to customers, thereby, overcoming competition. Future products and services The Exotic coffee shop will provide coffee with advancement of technology such as coffee makers will be purchased which can cut off production cost up to a large extent. Furthermore, fast and effective services will be given such as allied products like burgers, chocolate cakes and pastries. It would enhance consumer satisfaction and more customers will become loyal in the future. Operational Plan The operational activities are required to be attained so that business may be able to achievegoalsineffectivemanner.Furthermore,companywillincurcapitalexpensesto effectively carry out activities. Moreover, proper task allocation to employees will be provided so as to reduce duplication of work Projecting financials Forecasted Cash Flow Statement of Exotic Coffee Shop for future periods ParticularsYear 1Year 2Year 3Year 4 Sales90000950009600098000 Opening balance12000223233459549308 Cash available to business102000117323130595147308 9
Expenses in future years Spendingon operations5600600065006600 Advertisement6007650066006650 Salariesand Wages5650600865076605 Supplies3000320033003400 Legal charges4000450046004780 Bank charge1000100010001000 Miscellaneous expenditures3000302032103300 Withdrawalby owner6420650065626675 Machinery bought45000460004300844050 Totalcash disbursements79677827288128783060 Ending balance22323345954930864248 It can be interpreted that business may be able to carry out positive cash inflows in future course of action. This is evident from the fact that Exotic Coffee Shop will be able to have good quantum of cash balance as in first year, balance would be 22323 while, it will increase to 34595 from previous year. In Year 3, it would be again incremented to 49308 and in next period, cash 10
amount will reach to 64248 in effective manner. Hence, it can be said that firm will have positive cash inflows as sales would elevate and expenses will be controlled in a better way. M3 Producing business plan Business plan should be formulated in accordance to the aim and objectives so that organisation can attain those effectively. Moreover, it is required that rivals' analysis and marketing strategies should be made for achieving goals. TASK 4 P5 Evaluating exit options for organisation andbenefits and limitations of each options Selling to family member This exit option is decided in advance which means that firm may sell its business to a family member by effectively consulting with attorneys, accountants for better transition. Thus, organisation can be valued by asking parties and correct valuation may be paid (Sawyer and et.al., 2015). Benefits This is one of the best option for exiting business by correctly valuing company as family member are trustworthy and thus, transparency is observed.Family member can take firm to new heights and as such, it could be more profitable than earlier. Limitations Top dollar sale cannot be achieved due to emotional issues and amount is less received than market value. Business transfer and valuation may be complicated issues often restricting use of such exit option. Sell to employee It is another exit strategy which can be used by firm is to sell business to an employee. This is the best suitable when a worker has enough of financial resources who can easily take over organisation. Hence, business can be sold to employee having good financial standing to acquire it (van Leeuwen, 2014). 11
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Benefits Easier business transition can be accomplished as organisation may be sold to employee and flexibility is attained as well.Business can reach more heights as employee is familiar with business operations and more profits may be garnered. Limitations It is not suitable as clients may not ready to look for business with all new management considerably involves changes in company direction. Worker may not be qualified for effectively handling business operational activities which may have bad impact on firm. Sell to competitor Acquisition will be beneficial as business can be sold to organisation who is an major competitor. This would help firm to have good amount of valuation and furthermore, it is an attractive form of business. Moreover, competition can be reduced in the market with much ease. Benefits It useful as better purchase consideration price could be paid by rivals which can be further negotiated as well (Ying, Chaolin and Xiaojiang, 2014).Quick sale could be made and thus, correct valuation price can be paid prevailing in the market. Limitations The rival which is purchasing business may only have one objective to extract lists of potential customers and basic financial statements' information. Consulting with professionals such as lawyers, accountants are to be made so that proper valuation amount may be obtained by the organisation. Liquidation Liquidation is common exit strategy used when business is unable to cover its dues and debts out of assets or earnings are very low. Thus, company can be liquidated by involving 12
professional parties in order to do liquidation. When assets are realised, creditors are paid first and then if amount remains, other parties are paid having stake in the business (Warmerdam and et.al, 2017). Benefits It is a simple process by which firm's operations comes to an end. Owner can attain funds and business can be liquidated.Proper process is followed regarding selling of assets, collecting receivables, paying obligations and other legal formalities. Limitations ROI (Return on Investment) generated is fairly low in comparison to the market value. Hence, owner suffers loss. It is obliged to creditors as they will have to be paid funds at the earliest which reduces amount being available to business. Sell to third party It is another exit option by selling business to third party. In this, financial and strategic buyers finds place. Main aim of strategic buyers is to enhance business portfolio. On the other hand, financial buyers effectively go through financial statements and then decision is taken either to buy firm or not (Unkelbach and et.al, 2014). Benefits Business can attain good valuation price and as such, better amount can be attained by negotiating as well.It is quite advantageous as restructuring of business is not required by which operations may be started soon. Limitations It is not good for selling firm as cash flows are adversely affected because of excessive leverage and position of firm can become worse. 13
Expertise lacks in strategic buyers and thus, diligence is required to be made in effective way (Mosher and et.al, 2017). M4 Succession methods for firm The succession methods are various and should be used according to the nature of firm and its activities. Furthermore, liquidation and selling to competitors are to best methods which can be used as an exit strategy. CONCLUSION Hereby it can be concluded that business may achieve growth by properly planning for the same and then making strategies accordingly to attain goals. Furthermore, key considerations should be analysed so that business may be successful and in this context Ansoff's matrix is useful for framing strategies in effective manner. Moreover, firm is required to attain finance for meeting requirements which is available from variety of sources. Succession methods are evaluated and business plan is made for firm. 14
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