Policing Practices: Role of Communication, Community Policing and Procedural Justice

Running Head: Policing Practices
Policing Practices
Essay
System04104
8/31/2018

Policing Practices
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1. Introduction
When people talk about Police, it means security to common people by maintaining law and
order, resolving conflicts, and solving problems. Hence, the role of police in our society is
crucial to control crimes and provide safety for civilians. There are numbers of factors that
help in establishing a happy environment in the society but communication with citizens, the
way of community policing, and role of a good procedural justice are the foundations of a
good and protective policing work. The role of police is to protect people by creating an
environment where people feel free to communicate with them, thus they can openly explain
their problems. Thus, the role of communication in the police service is so important how
police communicate and behave with people. Definitely, police get much more respect and
cooperation from the community they served if they respect and treat their citizen politely
and with respect (Weber, 2013). Thus, customer service is an essential part of police service
that helps in procedural justice. It can be said that if police authorities apply procedural
justice in dealing with their community people, it promotes civilian compliance, help, and
cooperation with the law.
2. Literature Review
There are many factors that are responsible for creating a happy environment in the
community. However, communication with citizens, way of community policing, and role of
a good procedural justice are the foundations of a caring and protective policing work. The
major focus of community policing is to solve the problems of people in collaborating with
them and enhance the police legitimacy. In order to establish effective law and order situation
in the society, policing must ready to develop their communication skills during training and
should implement it at the duty period helps police officers to become a good enforcement
officer. It is helpful in establishing a friendly relationship with civilians and fear of criminals.
In policing work, Procedural justice is the way by which legitimacy can be achieved, and it is
a common term that used in policing service for a long time. The perception of police is also
influenced by the ethnic, cultural, and racial identities of people that create the barrier for
procedural justice.
2.1 Role of Communication in Policing work
Police officers are trained and sworn to maintain the law and order in the society where they
appointed. A normal duty shift of a police officer might include arresting criminals,

Policing Practices
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preventing crimes, intervening in a domestic violence, handling traffic accidents or executing
search warrants for investigating any crime. However, their work may be easier if they get
support and helps form the citizens. Here the role of communication with the people is
essential to do the policing work (Kochel, Parks, and Mastrofski, 2013). Thus, police should
focus on both direct and indirect communication to interact with people and build a healthy
relationship with them in order to build trust and a happy environment where people feel free
to open with police officers and they understand that the police are appointed for their safety.
Recently, the Australian police force is known for spending so much on public relation and
communication. With one estimate after 2008, Australian policing agencies spending more
than $2 billion dollars per annum in communication and establishing good public relation
(Tankebe, 2013). Media is an essential link between people and police to communicate
whatever it is social media or print media, can greatly influence the perception of people and
understanding about policing work and police through the message they broadcast to them.
Although the modern police mostly focused on eliminating crime from the society and form
some proactive initiatives are the part of the current policing which includes improving
efficiency and effectiveness of policing work, shortening the response time for taking action
against any crime and enhancing the clear-up rates. To do all these duties, a police officer has
to maintain a positive and trustworthy relationship with citizens (Rosenbaum, et.al, 2015). It
is really unfortunate when people have the wrong perception about police because of
previous encounters with law enforcement and others are culturally based. Good law
enforcement can be established by listening to other's problem about the problem. The police
person must learn about the communication skills how they have to treat people and criminal
differently. The police must behave normally with civilians. However, when dealing with
suspects or the victim, the tone must be changed and communication needs to be clear, curt,
direct, and authoritative (Fleming, 2010).
2.2 Community Policing
Community policing is might be one of the best-known and most widely adopted police
innovation in the past three decades. Most of the police agency accepted that they practised
community policing but it is almost unclear what additional features they add in their policing
work to do the community policing (Putt, 2010). The prolonged viewpoint prevention of
crime and control it, the new emphasis on involving people as an active participant in the
course of problem-solving, giving key role within the police organization through community
policing. The neighbourhood patrolling officer work in collaboration with police organisation