Poor Customer Service in LIDL Dagenham - Reasons, Steps to Improve, and Action Plan

Poor customer service in LIDL
Dagenham
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Topic................................................................................................................................................3
Poor customer service in LIDL Dagenham.....................................................................................3
1. What are the reasons behind the customer satisfaction and dissatisfaction..................3
2. What are the steps that can be taken to improve the customer satisfaction..................3
3. To identify the factor behind customer dissatisfaction.................................................4
4. To develop an action plan.............................................................................................4
REFERENCES................................................................................................................................5
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Topic: Poor customer service in LIDL Dagenham
It Has been seen and analysed that the bad customer service is when a customer feels
their expectations were not met. Further, the top indicators of poor customer service include long
wait times, an automated system that makes it hard to reach a human agent, and having to repeat
information multiple times. Thus, poor customer services tend to negatively affect the overall
business performance and success level as the needs and wants of customer are not meet in
efficient manner. Thus, current investigation is taken to analysis and review about the reasons
behind the customer satisfaction and dissatisfaction along with analysis the steps that can be
taken to improve the customer satisfaction.
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