HRM Portfolio: HRM Practices in a Hospitality Venue Analysis

This portfolio provides a comprehensive analysis of Human Resource Management (HRM) practices within a hospitality venue, specifically referencing the Intercontinental Hotels. The report begins with an introduction to hospitality venues and the scope of the study. The main body delves into employee relations and employment legislation, highlighting the importance of an organized workplace and the functions of the HR department. Key employment legislation, including the Employment Rights Act and the National Minimum Wage Act, are examined for their impact on equal opportunities, data protection, health and safety, and employment contracts. The portfolio then explores HRM practices, including job descriptions, job advertisements, and the evaluation of employee relations with a focus on recruitment and selection. The portfolio concludes with a summary of the findings, emphasizing the crucial role of employees and the importance of effective HRM for organizational success. The portfolio includes examples such as job descriptions, and advertisements.

Portfolio based on a hospitality venue

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Employee relation and employment legislation...........................................................................3
Human resource management practice........................................................................................5
CONCLUSION ...............................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
The term hospitality venue is explicated as a broad category of fields related with service
industry and it include lodging, drink and food service, event planning etc. which all are focused
towards organising and generating business meeting or public event. This report is written from
perspective of Intercontinental hotels and it is a British multi-national hospitality organisation
and it's headquarter established in Denham, England from where management operate hotel
business at global level (Hornsby and Scott-Halsell, 2015). Moreover, this report highlights on
the employee relation and employee legislation and also focus on employment legislation with
their impact on equal opportunities and data protection. In the last, human resource management
practice will also be focused in this report.
MAIN BODY
Employee relation and employment legislation
An organised as well as systematic workplace enhance the motivation of workers to
perform their task with more productive, reduce work-related issue and stress. Moreover,
organised workplace support management of Intercontinental hotels to perform their work in
minimum time-period. There are various task performed by management so with use of
employee relation it is easy for management to retain effective workforce in organisation.
Importance of employee relation
In the context of human resource and employee's relation it is identified that HR
department perform important functions which is to recruit professional and capable candidates
and other is to minimise the issue related with employee's or workforce. Their are different task
performed by management through management of Intercontinental hotels. So with effective
employee's relations persons are able to complete their work through more efficiency that satisfy
needs and wants of individuals in an appropriate manner. Along with this by formulating better
workforce relation human resource department complete their task in an organised manner (Lee
and et. al., 2016). It also aids management to delegate right roles to right individuals because of
better employee relation.
Key employment legislation
According to world travel and tourism council, hospitality industry is one of the essential
and most important labour. It provide markets to organisation at global level with the motive of

generating a projected annual growth with 4% on next decade. From perspective of
Intercontinental hotels employment law exist and it regulates interaction and relationship among
employer and employees. Employment right act, 1996, National minimum wage act, 1998 and
many more are some types of employment legislation and it aids to generate positive
environment among workplace. Moreover, both act aids relates with Intercontinental hotel
because employment right act ensure equality for diverse workforce (Manoharan and Singal,
2017). On other side, minimum wage act ensure equal pay for workforce to complete work in
minimum time-period. Work related regulation aids persons to perform all task with decided
process to states in Intercontinental hotel for longer period. Impact of employee legislation on equal opportunities- In the present scenario, there are
different task performed by management and it aids persons to complete work with
number of equal opportunities instead of different background or culture. Like,
employment right act define laws that are responsible for minimising work aspects that is
related with unfair decision-making due to gender. Formulating positive environment in
organisation through completion of all task with follow of all regulations. Impact of employee legislation on data protection- The term employee legislation
perform an important role for organisation and it aids management to complete their
work with motive of managing task according to data protection. Intercontinental hotels
perform their work through completing all task with motive of managing to gain
competitive-edge in market. There are various functions performed by management and it
aids towards generating data that ensure safety of workers employee personal data or
information. Impact of employee legislation on health and safety- Laws such as Maternity and Parental
leave, 1999 ensure that workforce is motivated by Intercontinental hotels through
offering comparable treat and it aids persons for completion of task with motive of
managing work by formulation of positive work environment at workplace for
completion of task in an accurate manner (Wu and et. al., 2020).
 Impact of employee legislation on employment contracts- According to decided task it is
identified that individuals complete their task by engagement of work performance
through which task are managed with fair manner. Intercontinental hotels perform their

work by motive of completion task that is used for ethical manner. It aids persons to
improve work policy by formulation of fair-based decision in organisation.
Human resource management practice
The term HRM is defined as the policy and practices which is required for performing
work according to routines and it aids in managing task, staff development and performance
management and other essential practices for engaging employee's in decision-making of
organisation. Their are different task performed by HR and it aids to complete work through
engagement of performing action and activities with motive of formulating competitive-edge in
organisation (Xu and Gursoy, 2015). It is also used in managing the business perspective that is
related with hospitality venue. There are different task managed through this Human resource
management aids in completion of task according to decided business practices. It also aids
workers for considering and managing all action as per HRM activities.
Job Title- Accommodation Receptionist
Department- Hospitality Service
Location- Intercontinental Hotel of England
Job Purpose- The role of receptionist according to hospitality and accommodation service
provide reception services that satisfy guest for contributing towards overall exceptional
occurrence from check-in to check-out. Along with this financial as well as reservation
procedure role will also be performed by accommodation receptionist.
Source and nature of management- Sales coordinator and accommodation reservation.
Staff management responsibility- Low number of responsibility is required to manage staff.
Special terms- In prime vacation receptionist need to perform work more than their working
hours for managing accommodation services in an accurate manner.
Main Duties and responsibilities
 To attend calls and to sale active guest accommodation services is the main role that is
performed by receptionist. Booking management system is a major responsibility of
receptionist to book all hotel rooms.
 Management ensure that sales team leader and the coordinator who is responsible for
managing work aids receptionist to perform all task according to decided number of
hotels rooms and both receptionist and sales team perform their work with proper

coordination.
 Another responsibility is accept and manage payments including operation, cashing up,
and follow of all departmental financial procedures.
Authority- Receptionist perform an important role and they are responsible for making
authorise results to individuals. It aids management to complete work with guidance of manager
and directors.
Job Advertisement- The term job advertisement refers to an announcement and it inform
individual that certain job position is available. This is written with engaging tone that provide
information about job with benefits related with organisation.
National ICT R&D Fund, hospitality organisation register itself with section 42 of organisation
ordinance 1984 offer about managing all task with motive of completing task according to
business organisation.
Job Description- To assist management with risk assessment, internal development and control
to perform work according to role of receptionist. By completing all task management prepare
and contribute about hotels for managing role of receptionist to manage all hotel rooms to book
or reserve hotel room.
For preparing and contributing about work plans to match all actions according to hotel section
and rooms. To consider methods through which task are managed and controlled according to
operations and functions of business with proper room services.
To conduct and formulate work documents through which rooms are managed and controlled as
per work perspective that aids towards satisfying customer needs in an accurate manner by
managing room services in hospitality organisation.
Age- Minimum 30 years.
Qualification- MBA in Hospitality management.
Experience- 2 Years
Evaluation of employee relations, including employment legislation and compliance for effective
recruitment and selection practice
The term recruitment process work as a hectic task for a business or organisation. But
with the development of effective employee relation it is identified by management that

management is focused towards implement of transparency among working process. It define
there are different challenges faced by management and it aids towards implement of effective
hiring and selection through managing task with a transparent approach (Yang and et. al., 2014).
Members and individual who are engage in company operations and functions perform their task
with the performance that aids candidates towards implement of effective application in order to
get award from jobs.
Merit based hires- With the perspective about recruitment and selection policy it is identified
which ensure organisation consider about development of overall recruitment process to perform
all task with a fair and legitimate approach. The fair and authentic policy allow candidates for
taking legal action to complete all task according to confidential approach.
CONCLUSION
With the analyses of above report, it is concluded that employee's or workforce perform
an important role for organisation and this support management to perform their operations and
functions in an organised manner. Employees relations and employment legislation is considered
with approach of managing task according to perspective that is used to gain competitive-edge in
market by performing all operations with proper coordination among workforce. In the last,
human resource management practice and job advertisement is also included in the report.

REFERENCES
Books and Journals
Hornsby, G.D. and Scott-Halsell, S.A., 2015. Minorities in hospitality management: The state of
diversity in hospitality education. Journal of Hospitality & Tourism Education, 27(3),
pp.102-111.
Lee, P.C and et. al., 2016. Educational technology in hospitality management programs:
Adoption and expectations. Journal of Teaching in Travel & Tourism, 16(2), pp.116-
142.
Manoharan, A. and Singal, M., 2017. A systematic literature review of research on diversity and
diversity management in the hospitality literature. International Journal of Hospitality
Management, 66, pp.77-91.
Wu, L and et. al., 2020. Hospitality aesthetic labor management: consumers’ and prospective
employees’ perspectives of hospitality brands. International Journal of Hospitality
Management, 87, p.102373.
Xu, X. and Gursoy, D., 2015. Influence of sustainable hospitality supply chain management on
customers’ attitudes and behaviors. International journal of hospitality
management, 49, pp.105-116.
Yang, L.T and et. al., 2014. Assessing the competencies needed by hospitality management
graduates in India. Journal of Hospitality & Tourism Education, 26(4), pp.153-165.