Supervisor Development Plan: Communication, Leadership, and Time Management

This assignment provides a comprehensive plan for a supervisor to develop their skills in three key areas: communication, leadership, and time management. The plan is divided into short-term (6 months to 1 year), medium-term (1-3 years), and long-term (3-5 years) goals, with specific strategies and facilitators outlined for each period. The supervisor aims to improve their communication skills through seminars and conferences, develop leadership abilities by interacting with team members, and enhance time management through scheduling work. The plan also identifies potential barriers and highlights the importance of confidence, knowledge, and mutual understanding in achieving success.

PORTFOLIO

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Narrative CV..........................................................................................................................1
Skills Discussion....................................................................................................................2
Critical analysis......................................................................................................................4
Reflection...............................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
APPENDICES.................................................................................................................................9

INTRODUCTION
Portfolio can be termed as specification of experience, skills and abilities of individual
that portray existing qualities of a person. This report will focus on developing a portfolio which
will include all the details of skills and experience that play an important role for a supervisor.
This portfolio will include a narrative CV which will include all the details of experience, skills
and aspiration required for supervisor. There will be a discussion of the skills needed for this role
and on the basis of that information, a critical analysis will be performed. In the last section of
assignment, reflection will be written in order evaluate the overall the experience.
MAIN BODY
Narrative CV
I am a supervisor in XYZ company. I have done my graduation and diploma course in
MBA in marketing. I have worked as a supervisor for over 3 years now. After completing my
training as a supervisor, I joined a small company to start my career. Through this time period, I
have learned a lot of things which helped me in improving my personality and performance both.
I have worked in various companies as a supervisor. These jobs have helped me in improving
skills, such as, my communication skill, analytical skill, time management, etc. All these skills
are very helpful in the context of supervisor as this help sin in coming up with new and
innovative ideas for the organization to increase their sales and production. This will help your
organization in maintaining a good brand image in the industry and have competitive advantages
as well.
I have a good quality of managing team and making them strong enough to achieve their
targets and objectives effectively. Having a working experience of 3 years has helped me a lot in
performing my task and duties with effectiveness. Also, I have a good knowledge of all the skills
which should be present in a supervisor, such as decision-making and time management. Having
a good command over analytical skills is very essential for a supervisor in order to take
impressive decisions for his team members and for the company as well. These decisions will
help in increasing the sales and production of the organization effectively by implementing new
ideas. I also manage all my work on time as well. Completing the given task on given frame is
very crucial as a supervisor as it can reflect their working style. Delivering the best service to the
customers in the market will help in getting a positive a feedback from the client which will
improve the performance of the organization.
1

I have been actively involved in the marketing activities of the organization in order to
increase the marketing techniques of my company. I have a good knowledge of marketing trends
as well which is positive element as a supervisor. I will use these marketing trends in my
working pattern so that it will benefit the company to increase their overall revenue and
profitability rate as well. All these qualities will be very helpful for the organization in managing
their marking department effectively to get a good response from their customers and from the
industry as well.
Thank You.
Name- XXXX
Contact no.- 123456789
Skills Discussion
For a supervisor, it is very crucial to have all the qualities which can help them in
improving their working efficiency. For example, thinking capability, decision making skills, etc.
A supervisor has a huge role in promoting any organization's products and services in respective
market. This helps in increasing their sales and production (Baldwin and et. al., 2014). For this, it
is very important to have acquired some skills which can help them in polishing their abilities,
such as:
 Attentive: It is very important to be very attentive and concentrate on all the latest trends
in the market. This skill helps in improving the concentration power in an individual.
Having this skill will be very beneficial for the supervisor and for the organization as
well as this will aid in improving their efficiency to large extent (Block, 2016). For a
supervisor it has a huge importance to be very attentive. It becomes essential for the to
understand what is happening in the market with respect to their organization. For a retail
shop supervisor he has to understand the needs and requirements of their target customers
in order to deliver the best service to them. Being attentive will also make their staff
members attentive as well which will help them in concentrating on their work more
(Faris, 2018).
 Teamwork Skills: This plays an important for the supervisor. Working in a team is a
very tough job for any supervisor as it is crucial maintain a team effectively and making
all the team members capable enough to perform good for the organization (Cottrell,
2015). Managing a team can help in enhancing their overall performance. For a
2

supervisor it is very crucial to manage their team effectively. This application will be
very helpful in encouraging them to perform well for the organization. This will also
assist in increasing the overall generated revenue from the business, which will have a
positive impact on their respective organization. Team members plays an essential role in
delivering the best service for the organization in order to achieve their target and
objectives.
 Creative: Having creative mind can have a huge impact on the performance. This helps
in making innovative and new ideas for the organization in order to increase their sales in
industry. This also help me in increasing their thinking capability as well. To manage a
business effectively this quality has a huge role. Being creative can help them in coming
up with new and innovative ideas which can help them in enhancing their performance
and quality of their services. This will also aid in increasing their customer rate as well.
To compete with their competitors and to main a good brand image in the industry,
creativity lays an important role for any organization, which has to be managed by the
supervisor, respectively (Baldwin and et. al., 2014).
 Communication Skill: Communication is a skill which is very important for any job
profile as without this it is very difficult to perform any task. Communication for
supervisor is very important as with the help of this, he or she will be able to perform
their duties effectively (Thudt, 2018). Having a good command in both, verbal and
written communication can give supervisor a huge positive response or outcome. It will
help in communicating with their team members, customers etc. for business purpose.
Communication in a team help in maintaining a good and healthy relationship with each
other. This can have a huge impact on the operation management of the organization as
well. In the context of their customers also, it plays a crucial role as having an effective
communication with them will aid in understanding their demands and needs and can
fulfil them accordingly (Role of Communication in Sales Management, 2017).
 Analytical Skills: Supervisors need to have good analytical skills as this will help them
in making good decision for their organization. This will assist them in enhancing their
sales and performance as well. This will aid in understanding and interpreting the data so
that manger can make informed decisions on marketing strategy for the company (Tofade
and et. al., 2015). Having a good command on the analytical skills will help the
3

supervisor to have better decision making skill. This will assist them in paying attention
to various factors, such as, detail, critical thinking ability, decision making, and
researching skills in order to analyse a question or problem and reach a solution (Thudt,
2018).
 Motivational Skills: This is very important factor which has to present in a supervisor in
order to make its work effective. Motivation their staff members can have a huge impact
on their performance as this will lead them to perform better to achieve their target and
objectives (Wareing and et. al., 2017). To have motivated and skilled employees can help
an organization to perform better. This will help the supervisor to encourage their staff
members to concentrate on their working capacity to complete their task on give time
frame effectively. This will aid in providing a benefit for the organization to enhance
their brand image as well (Tofade and et. al., 2015).
 Time Management: It is very important to have a good time management as a supervisor
as this will help in managing the work effectively. This will also assist in completing the
given task on time, which will enhance the performance of the organization (Faris, 2018).
Having a good time management can assist in delivering their services to the customers
on time, which will help them in getting a positive feedback from them. This will also
help them in completing their task in a shorter period which will help them in enhancing
their quality of work effectively (Wareing and et. al., 2017).
Critical analysis
For supervisor, it is very important to have a good command on skill which can help
them in improving their working efficiency. As a supervisor, I have a good command over my
analytical, motivational skills and my creativity level. These qualities have helped me a lot to
perform my task with great efforts. Skills which needs to be addressed and that are important as
well, are my communication, time management and team work skill, respectively. Being a
supervisor it is crucial for me to communicate with my team members so that I am able to
understand their issues and problems and can resolve it effectively (Role of Communication in
Sales Management, 2017). For this I have to improve my teamwork skills so that I become able
to manage my team effectively. For any organization a team has a huge role in enhancing the
performance of the organization effectively. This will also assist the supervisor to deal with all
the situation with confidence if he or she has a good team support. Maintaining a good
4

relationship and coordination in my team within the members is the most important task as a
supervisor as it can affect their working if their in no proper communication between them
(Volckens and et. al., 2017).
Communication skill has a huge impact on the business activity and on individual as
well. As a supervisor, it is very important for me to improve my communication skills, both
verbal and written in order to perform my duties with effectiveness. To improve this skill, I will
take different seminars and meeting with official to interact and communicate with them. This
will help in the improvement in my communication skill. Other than this, communicating with
different people will also assist me to get a good command over this skill (Taylor and Littleton,
2016). Improving my communication skill can help a lot in communicating with my team and
with the management as well. This can impact positively on the company. Having a good
command over this skill will help in interacting with the customers as well and will able to
understand their needs and requirements in order to fulfil them accordingly. For the supervisor
this will help in increasing their sales and production as well, which eventually will enhance their
revenue and profit, respectively (Cottrell, 2015).
For supervisor, I have to look on all these skills as it can have a huge impact on my career
and can help me to build a strong personality as well. Working on the negative points in order to
make them positive can result into a better future. So, it is crucial to have a good and strong
personal skills. Other than attending seminars and meeting, getting training or classes can also be
a good option for improving my communication skills (Volckens and et. al., 2017). For the
improvement of written communication, I will take training on preparation of presentations as
this will help in presenting my thoughts with a positive impact. This will also help in improving
my writing skill as well. It is essential to have a good personality in the supervisor of the
organization as these are the representative of the company which helps in making relations with
other organizations as well in order to increase their revenue. This will also assist in giving a
good impression on their clients as well. Also, having a good command over the analytical skills
will help the supervisor to have better decision making skill (Cottrell, 2015).
For the improvement of time management, I will work on by making time table of my
work and scheduling my work according to that. This will help in completing my work on allot
time duration. As a supervisor, it will reflect my impression in positive manner. Close
monitoring of all the task that is being performed in the organization that will help me to
5

evaluate time management. Having a good management in the organization by evaluating all the
processes effectively will be very helpful for them in order to enhance their performance in the
industry, respectively. This will also assist in reducing any such activities in which time is
getting wasted in the firm (Glinkowska, 2017). In this way I can manage my working schedule
and can achieve my target and objective effectively on time. Having a good time management in
the organization can help in providing their services to the customers on time, which will aid
them in having a positive feedback from them. In this way it will be beneficiary for the
organization as well in enhancing their performance in their respective industry. It is crucial to
manage all the management related to the marketing department as in retail shop it plays an
important role to maintain a good reputation in the industry (Jong and et. al., 2015).
Reflection
Interview simulation is a situation in which it helps in creating a situation in order to train
the individual for the interview. In may case, it helped me a lot in improving my skills which is
important while giving interviews, such as, the way in which I speak or give answers to the
asked questions by the interviewer. This practice has increased my confidence a lot which is a
positive response for me. The simulation is one of the best ways of training for a real job
interview. This can help in making an individual prepare for his or her interview (6 Ways to
Improve Your Marketing Communication Skills, 2017). This process is very useful in providing a
good training on how to give an interview in proper manner. In this way it becomes easier for the
interviewee to get all the relevant knowledge related to interview. This process will also help in
encouraging them to boost up their confidence level as well. This process has helped me a lot in
making a good impact on the interviewer during the interview process, which helps in delivering
a positive impact on them (Cottrell, 2015).
Many a time, interviews can create a stress situation which can be resolved by preparing
and practising for such situations. These practices will be very helpful in making them calm so
that they don't get stressed out while giving interview. This practices have helped me a lot in
boosting my confidence and encouraged me to give my best in the interview. In my interview
simulation, I was asked to come in formal wear just as a real interview as this will help me in
getting a feel of a real interview situation. This technique has aided me get an overview of the
scenario of an interview situation and how to deal with stress. This interview simulation process
has helped me a lot in enhancing my personality as an individual. With the help of this process I
6

got to know the scenario of the interview session, and what type of question can be asked in the
interview, etc. All these practices helped in increasing my confidence as well (Glinkowska,
2017). Simulation interviews are the best technique which can be used by anyone in order to
make an improvement in their personality.
The interview strives to imitate a real interview accurately so that the interviewee would
be better prepared in future job interviews. In my opinion, a mock interview is vital when
preparing for a real interview. This can be a very useful technique in improving the skills of a
person effective. For the improvement of interview techniques, various different can be asked by
the candidates which can help them in feeling relaxed as this will reduce the nervousness in
candidates. Other than this, there can be other changes as well which can help in improving
interview techniques effectively, such as giving them training how to start a conversation in the
interview and etiquettes of the interview is also an important factor. This has to be managed
properly while simulating an interview. By working on my negative points has helped me a lot in
increasing my capability as well in my field.
Interviews are a form of performance in which we perform and display our skills and
experience to the interviewer. This practice is very useful for those individuals who are scared of
giving interviews or have low confidence in themselves. This will make them feel encouraged
and boost up as well (Cottrell, 2015). We want to leave an impression on the minds of the
interviewers in order to have our application at the top in their list. Interviewers usually prefer
individuals who are confident, charismatic and articulate and has a good personality overall. All
these factors helps in giving a good impression on them. These interview simulation helps in
getting a good command over all these elements effectively (Jong and et. al., 2015).
CONCLUSION
From the above report it can be concluded that having a good command over the skills
can have a huge impact on an individual. As this will help them in analysing the personal flaws
that needs to be addressed properly for any job profile, such as communication skill, analytical
skill, time management etc. This assessment has developed a narrative CV and skills analysis
which has a huge impact in improving the performance of an individual. It has also explained
about the personal development record (PDR), personal development plan (PDP), skills audit and
continuing professional development plan (CPD) as well in order to improve the personal skill.
7

REFERENCES
Books and Journals
Baldwin, C. and et. al., 2014. Personal development review (PDR) process and engineering staff
motivation: A case study investigation in a manufacturing firm. Journal of manufacturing
technology management. 25(6). pp.827-847.
Block, P., 2016. The empowered supervisor: Positive political skills at work. John Wiley &
Sons.
Cottrell, S., 2015. Skills for success: Personal development and employability. Macmillan
International Higher Education.
Faris, J., 2018. Some reflections on process, relationship, and personal development in
supervision. In Perspectives on supervision (pp. 91-112). Routledge.
Glinkowska, B., 2017. Qualities of supervisor-leader of the near future–results of the research.
Management. 21(1).
Jong, J. and et. al., 2015. Shared negative experiences lead to identity fusion via personal
reflection. PloS one. 10(12). p.e0145611.
Taylor, S. and Littleton, K., 2016. Contemporary identities of creativity and creative work.
Routledge.
Thudt, A., 2018. Visualizations for Personal Reflection and Expression.
Tofade, T. and et. al., 2015. The responsibility of advancing continuing professional
development and continuing education globally. American Journal of Pharmaceutical
Education. 79(2). p.16.
Volckens, J. and et. al., 2017. Development and evaluation of an ultrasonic personal aerosol
sampler. Indoor air. 27(2). pp.409-416.
Wareing, A. and et. al., 2017. Continuing professional development (CPD) in radiography: A
collaborative European meta-ethnography literature review. Radiography. 23. pp.S58-S63.
Online
Role of Communication in Sales Management. 2017. [Online]. Available through:
<https://www.managementstudyguide.com/role-of-communication-in-sales-
management.htm>
6 Ways to Improve Your Marketing Communication Skills. 2017. [Online]. Available through:
<http://www.iuemag.com/august2016/ed/6-ways-to-improve-marketing-communication-
skills.php>
8

APPENDICES
Skills showcase- 1200 word
1. Personal Development Record (PDR)
Key dates What did you
do?
Why? What did
you learn
from this?
How have/will you use
this?
Any further action?
September
2018
Became an
instructor for new
team of staff in
my work place.
This will help
me in
analysing my
skills as a
supervisor.
This will also
help me in
increasing my
skills, like,
communication
and time
management
skills.
This helped in
making a
good
relationship
with the team
members
effectively.
It also
increased my
confidence
level.
This has also
helped me in
improving my
speaking
manner as
well.
This will assist me in the
future as all these qualities
will be very beneficiary for
me as a supervisor.
October
2018
I started my first
ever Job as a
supervisor in a
small retail shop.
This job helped
me in
evaluating my
strength and
weaknesses.
To help myself
to work in a
I learned
essential
communicatio
n skills and
skills of
working in a
team and
As per my opinion this job
has helped me to learn a lot
of new things being a
supervisor.
I think I will use these
skills at different stages in
my life to improve my
9

team.
To improve my
supervisorial
skills as well.
learned how
to manage a
team
successfully.
work efficiency.
November-
December
2018
Attending
training seminar
to understand
roles and duties
of supervisor in
an organization.
To enhance my
skills and
qualities as a
supervisor.
I learned all
the important
rules and
responsibilitie
s which
should be
present in a
good
supervisor in
order to
perform its
work
properly.
After getting this training,
I am able to perform my
task with confidence.
It can also help me a lot in
increasing my motivation.
January
2019
I got promotion
in my
organization.
This helped me
to work in
stress situation.
This helped me
in improving
my time
management
skill.
From this
promotion, I
learned a lot
of things,
such as, I
improved my
working
pattern.
Managed all
the work in
given time
period.
This helps me to get
appreciation at my work
place.
Feb- April I got a new job as To have an From this job, This will help me get a
10

2019 supervisor in a
large retail firm.
experience of
working in a
large team.
To analyze my
capabilities and
my level.
I got to learn
etiquette on
how to work
and behave in
a large
company.
This helped in
improving my
personality as
well.
deep knowledge of my
work which I can use in
future to get better career
option.
May- June
2019
Currently I am
working as senior
head of
marketing
department.
I want to
experience,
how does it
feel to regulate
a large team in
order to get
better results.
From this, I
have learned
how to make
effective
decisions for
the
organization
to enhance
their
performance.
This will help me in
getting a good command
over my skills which I can
use in the future.
11

2. Personal Development Plan (PDP)
What do I
want/need
to learn?
What will I do to
achieve this?
What resources or
support will I need?
What will my
success criteria be?
Target dates
for review
and
completion
Improve
my
Communi
cation
Skills
To achieve this, I
will attend various
meeting and
seminars.
I will give
presentation in
different meetings
and conferences.
I will need the
support of friends and
family and be able to
present in front of
them to practice. I
will pay attention to
all feedback. I will
watch videos and
interviews which can
help in the
improvement.
I want to feel
confident when
talking about my
own skills and
development.
For evaluating
the
effectiveness
of my
communicatio
n skills, taking
feedback from
the viewers
has helped me
a lot.
Improve
my Time
Managem
ent
To get a good
command over my
time management
skill, I will schedule
my work in a given
time period.
This will help me in
achieving my aim
on time. This will
also help with my
confidence skills
and therefore will
help with face to
face interviews.
For this I need the
support of my team
members. This will
be done in a team as
dividing work will be
a great idea to
complete the task on
time.
I want to improve
my time scheduling
skill as this will help
me in managing my
work perfectly in the
organization.
Final result
will be very
helpful for me
in analysing
my
management.
12

Improving
my Team
work
Skills
For a supervisor, it
is very important to
perform in a team.
To achieve this I
will communicate
with every team
member personally.
This will help me in
understanding any of
their issues and
problems in the team.
For I will need help
of my friends and
family to support me.
For this, my success
criteria will be that I
will talk to each
member of the team
and make them a
strong and confident
team in order to
enhance their
working capacity.
For reviewing
this skill, final
output from
the team will
be very helpful
in analysing.
13

3. Skills Audit
Skill Description Rating Evidence
Analysis/
research
skills
I am able to relate and compare data
from different sources, identify
issues, find relevant information and
identify relationships
3
I have analysed my result with other
individual to evaluate my skill.
Problem
solving/Decisi
on-making
skills
(improver,
resolver,
judgement,
adherence to
process/rules)
I am able to make informed
decisions that enable me to identify
the most appropriate way to
overcome a problem 4
I interacted with my team members
to get their feedback.
Planning and
Organisation
(planful,
focused,
detail)
I am able to establish a course of
action for myself and/or others to
accomplish a specific goal. I can
plan for, and allocate, resources
effectively
2
I asked my boss about my overall
planning decision.
Teamwork
(motivator,
leader, ideas
builder)
I build and develop appropriate
relationships with academic staff,
peers, colleagues and people within
an organization
3
I asked my team members who
helped me in analysing this skill.
Written
Communicati
on
(strategic
awareness)
I am able to write well constructed,
well presented essays, reports and
letters for a variety of audiences 4
I wrote a lot of articles on
supervisor's qualities and gave it to
people to read. Through this I got to
know this.
Presentation/
Verbal Skills
(explainer, a
scribe, rapport
builder,
persuasion,
listener)
I am able to present ideas and
information clearly, concisely and
appropriately to an audience using
an appropriate technology 3
I took feedback from my listeners
which helped me a lot.
Adaptability / I am able to anticipate and handle
3
I analysed my performance and
14

flexibility
(change agent)
change and maintain effectiveness in
a changing environment
outcome of my work.
Skill Description Rating Evidence
Creativity/
Initiative
(catalyst,
drive,
curiosity)
I can support, or start, a new project
and have the ability to come up with
new ideas or make changes to the
standard way of doing things taking
into consideration best practice.
4
By analysing my working pattern.
Personal
Awareness
(adventurer,
resilient,
drive)
I am aware of myself and understand
the importance of actively reviewing
and maintaining this in order to set
appropriate goals.
4
Asking employees about my
personal awareness has helped me a
lot.
Commercial
Awareness
(relationship
builder)
I am able to understand the
economics of a business from both
the organization and the customer’s
perspective. I can relate this to the
wider business world.
3
By getting positive feedback from
customers.
Enthusiasm/
motivation
(change agent,
leadership)
I have a ‘can-do’ attitude and am
proactive in putting forward ideas
and potential solutions. I am open to
new ideas and have the drive to
make these happen.
4
By asking my team members about
motivation.
15

4. Continuing Professional Development Plan (CPD)
(S- specific M- measurable A-achievable R- realistic T- time frame)
SMART Target Barriers Facilitators
Short-term
(from 6
months to 1
year)
 Communication Skill is
one of the major factors
which I have to improve
as a supervisor.
 It can be achieved by
attending various seminars
and conferences.
 I am trying to acquire this
skill in the period of 3
months.
 This can be evaluated by
taking feedback from
people.
 Poor
listening skill
 Confide
nce
Medium-term
(from 1 to 3
years)
 For medium-term I am
focusing on my analytical
skills to manage my team.
 As a supervisor, it is very
crucial to work in a team
and to manage it
effectively.
 For this, I will interact
with my team members
individually to resolve any
of their issues.
 Coordination
between
team
members
 Communicati
on gap
 Buildin
g
relations
hip
 Mutual
Underst
anding
Long-term
(from 3 to 5
years)
 For long term, I am
working on my analytical
skills and time
management.
 These two qualities has a
huge impact on the
performance of any
 Lack of
confidence
 Proper
knowledge
 Knowle
dge
16

supervisor.
 To achieve this, I will
work by making a time
table which will help me
in scheduling my work.
17