Solving Communication Problems at Luton Town Residences

This document discusses the communication problems faced by Luton Town Residences (LTR) due to the COVID-19 pandemic. It highlights the key issues causing unhappiness among staff members and provides recommendations for solving these problems. The document also explores the different teams and communication systems currently used at LTR, as well as the requirements for a new communication and collaboration platform. The potential solutions are evaluated, and a recommended solution is justified.

Luton Town Residences

Table of Contents
TASK 1....................................................................................................................................................3
Solving communication problem by formulation of worksheet........................................................3
1)

TASK 1
Solving communication problem by formulation of worksheet.
Worksheet Group Information
(make sure this is fully completed before
uploading to Practice Week Worksheet
Submission Link)
Group Member Name Group Member Student Email Address
e.g. Rinky Porter e.g. Rinky [e-mail]
Stuart Black Stuart Black @study.beds.ac.uk
Brain Smith Brain [e-mail]
Shane Watson Shane [e-mail]
Ricky Ponting Ricky [e-mail]
Andrew Strauss Andrew Strauss @study.beds.ac.uk
Cook smith Cook [e-mail]
Ben Stokes Ben [e-mail]
Shane Warne Shane [e-mail]
Mitchell Marsh Mitchell [e-mail]
Martin Uphill Martin [e-mail]
Jimmy Newham Jimmy [e-mail]
Problems in LTR Communication and
Collaboration
You will need to carefully read the LTR
Case Study Data document and address the
questions below
Q1: Summarise in your own
words what key issues are
causing unhappiness amongst
the staff members at LTR.
Make sure you give details
about each issue instead of
just listing them.
LTR is an organization which face issue due to COVID-
19 pandemic,their employee not able to communicate
with each and thus they face many issue during the time
of operate their business. They don't have sufficient
business capital and equipment for connect with each
other.
Q2: Identify the different
teams present within LTR and
what different communication
and collaboration
systems/platforms they
currently use.
LTR in this organization 4 department has been
established in order to manage and run business
operations in effective manner. Theses are define below:
Finance team: mostly Excel spreadsheets, Sage One
Accounting specialized software, and Word documents.
Employees on the facility management staff used Office
AMP to conduct their activities; this is a cloud-based
device that aids in the completion of tasks.
Customer support personnel: They fix issues with
residents using simple documents and excel spreadsheets.
Employees on the Supported Housing team use laptops to
capture important data for the company. Office365 is used
by person coaches.

Requirements for a new Platform
You should identify the requirements and
requests for the new Communication and
Collaboration Platform expressed by the
staff members of LTR in the LTR Case
Study Data document and list below in an
organised manner
Requirement 1 Dealing with a huge number of regular emails and saving
and handling them can be a challenge.
Requirement 2 Employees are unable to communicate with one another
due to a lack of use of the newsletter scheme.
Requirement 3 Customers complain of not receiving a response and the
company failing to respond to their questions.
Requirement 4 In comparison to the availability of laptops and servers,
organizations do not have enough equipment to have their
employees, so all of them are unable to operate from
home.
Requirement 5 Employees get irritated when they are unable to function
in a distant location due to COVID – 19 issues.
Requirement 6 Company should make an effective system by which they
can share information for communication in an
appropriate way.
Requirement 7 The daily based meeting on Zoom or any other platform
can be the cause of irritation for workers.
Requirement 8 New coordination application with an aim to prioritization
in organization.
Requirement 9 To mitigate cause related to duplication of task and
activities.
Requirement 10 Applying effective communication approach through
which mobile application can be managed.
Requirement 11 To manage training program.
Requirement 12 To protect the individual information of users.
Requirement 13 To overcome from the problems regarding monetary
aspects.
Requirement 14 For smooth working operations.
Requirement 15 To search remedy and spread out market through online
aspect.
Evaluation of
Potential
Solutions

You will need
to undertake
wider research
outside of the
LTR Case
Study Data
document in
order to find
and evaluate
possible
solutions
Possible
Solution 1
Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
Does it have
any drawbacks
or potential
problems?
What is the per-
user cost to
purchase for
LTR?
Dropbox
This program is
used to create
an integrated
coordination
mechanism
such that each
team member is
kept up to date
with the
progress of
reducing
meetings.
This program is
used to satisfy and
fulfil all of the
LTR's
requirements.
Based on the
introduction of this
scheme, the boss
would be able to
resolve issues
without having to
meet.
The method of
implementing
and using this
program inside
the enterprise is
time
consuming.
The cost of
buying this
device per user
is £80.
Possible
Solution 2
Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
Does it have
any drawbacks
or potential
problems?
What is the per-
user cost to
purchase for
LTR?
Phone
burner
This software is
most often used
to improve call
speed while
communicating
with customers.
This program
aids in the
organization's
leading transfer
rates.
This program aids
in the resolution of
consumer issues
because, after the
introduction of this
method, employees
can quickly
connect with their
clients to address
issues and have
responses within a
specified time
frame.
This method is
inadequate to
identify a
client's needs
and
communicate
with them, and
it therefore fails
to include
appropriate
information.
The cost of
using this
program is £120.
Possible
Solution 3
Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
Does it have
any drawbacks
or potential
problems?
What is the per-
user cost to
purchase for
LTR?

Project
manager
Management
department of
LTR require in
order to
implemented
effective project
management
system which
help in
systematically
organized an
manage
structure of this
organization
and cooperate
each department
activity. On the
bis of that
schedule has
been
implemented as
well as
organization
able to directly
communicate
with different
department and
customer.
Project
management
software sued in
order to full fill
many requirement
of customers. LTR
face issue
regarding with
coordination
different business
department not
able to complete
their work and face
issue thus by
implementing
project
management
software they are
able to work in
effective manner a
and directly
communicate with
customer.
Acquiring new
technology
comes at a high
cost, and
organizations
have issues with
errors and
problems
because most
employees have
no idea how to
use computers
and
applications.
The cost of
using this
program is £175.
Possible
Solution 4
Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
Does it have
any drawbacks
or potential
problems?
What is the per-
user cost to
purchase for
LTR?
Digital tools
of marketing
With the
implementation
of different
tools of digital
marketing,
organization
able to
overcome with
the issue which
arises due to
lack of
communication
problem. By
using Facebook,
Social medial
platform and
tools of digital
market,
With the use of
digital marketing
tools employers of
LTR easily
connect with their
customer, these
tools also useful in
order to fulfil
requirement of
customer on the
basis of reviewing
or taking survey
regarding the
choice and
preference of
customer.
Digital tools
may useful to
directly
communicate
with customer
and employers
however due to
using these
devices chances
of issue related
with cyber
crime has been
increase this is
the open
network , which
hackers use to
hack personal
or private
LTR needs 150
pounds to
manage their
company
activities
efficiently.

employee
connect with
each other and
they don't need
to bear any cost
expenditure to-
took suggestion
regarding client
or business
operations by
using these
devices.
information of
individuals.
Recommended
Solution
Justification
You will need
to draw upon
your work
above, discuss
in your groups
and write a
justification for
your
recommended
solution
In the context of
above case
study of LTR,
their issue is
related to
communication
like with longer
texts in mail
and many more.
For such aspect,
above
company’s
managers need
to apply an
effective
communication
system by
implementing
appropriate
software for
communication.
Though,
currently they
are using

software like
phone burner,
Dropbox com
and many more
but they need to
implement
another
communication
system which
should be
effective and
fast.