Pre Placement Report - Working Experience at Dominos in Adelaide

The report presents a pre placement report of working experience at Dominos in Adelaide. It includes analysis of the organization, critical self reflection and recommendations for improvement.

Running head: PRE PLACEMENT REPORT
Pre placement report
Name of student
Name of university

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Executive summary
The aim of this report is to present a pre placement report of my working experience at Dominos
in Adelaide. I worked as a pizza maker there and also performed a number of miscellaneous
tasks there. This is an official report of my working experience there. Through the report, I will
present my analysis of the organization and its operations or working environment. I will also
present a critical self reflection and recommendations for improvement of the same.

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Table of Contents
Introduction......................................................................................................................................3
Discussion........................................................................................................................................3
About the organization................................................................................................................3
Critical analysis of the organization and interview process........................................................5
Self reflection...................................................................................................................................6
Conclusion.......................................................................................................................................8
Recommendations........................................................................................................................8
References:......................................................................................................................................8
Appendix:........................................................................................................................................8

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Introduction
The purpose of this report is to reflect on my pre placement working experience in the
hospitality industry. I had been working at Domino’s Pizza in Adelaide in order to gain my
working experience. Based on my experience there, I have devised a report on the organization,
the management of operations, the placement and interview process and the working
environment at the restaurant. I was in charge of making pizzas there, although I performed a
horde of tasks during my placement. I am also able to reflect on my own skills and knowledge,
my strengths and weaknesses and highlight room for further improvement. I have also completed
a self assessment task to gather more information about my employability and personality skills
which would better prepare me for jobs in the hospitality industry.

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(Figure: A Dominos store in Australia)
Discussion
About the organization
I was working at Domino’s Pizza, the address of which is Domino's pizza Hollywood
Plaza, 50/200 Winzor St, Salisbury Downs SA 5108. Domino’s is a franchise company and
currently there are 600 outlets of the restaurant all over Australia, including most of the major
cities like Melbourne, Adelaide, Armidale and Sydney. Domino’s is also one of the largest pizza
enterprises in Australia and the rest of the world, in terms of network sales and operations. At
present, the company has an annual income of more than 150 million US dollars with an annual

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revenue of more than 790 million US dollars. The mission of Dominos is to be the best possible
pizza delivery company in the world. It also strives to maintain the high standards set by the
international pizza brands and introduce an element of fun in the pizza delivery business. This is
why Dominos stresses on people and communication skills as part of their recruitment process
(Dominos.com.au 2018). The objectives of the company, as we were told, included:
 Treating the customers as we would treat ourselves
 Provide the best quality pizza at low prices
 Setting high standards and constantly evolving in order to provide better services to the
customers
The outlet I was working at is in a prominent location within the city, and is located in
close proximity to the major means of public transport like subway. Also, the area is a suburb
which is located in Salisbury and is connected by all the major roads in the area. The Hollywood
Plaza Shopping Center is also located in the vicinity, which ensures that our outlet receives a
steady footfall throughout the day. The shopping center has Coles, Woolworths and Target
which ensures that a steady number of customers visit our store each day. During my work
experience, I was also able to pinpoint the customer profile of people visiting Domino’s. The
people who visited our store were mainly people belonging to the local communities, who
wanted some light snacks. Our customers were young kids in middle and high school, college
going students on their way back home or senior citizens. The people who visited the shopping
center would often drop by for something quick and light to eat. Pizza is a hassle free food item
which can be picked up and consumed on the go. This made Domino’s a popular choice amongst
the people visiting the shopping center. We would also get a lot of customers from the nearby
school, where children would often come by after school with their friends and parents. We also

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got a number of senior citizens or retired people visiting our store during the day or evening for
meals. It is mostly during the weekends that we had maximum crowds pouring in. During the
weekends, we found it quite difficult to serve all the customers and it was an “all hands on deck”
situation.
(Figure: Location of Dominos outlet)
Critical analysis of the organization and interview process
Like most of the Dominos companies in Australia, the store remains open from 11 am to
12 am every day. It is during the peak lunch hours and the evening when we get most of our
customers. Usually most of the local stores are closed by late evening, which means that only a
few select customers come at night. From around 17.30 pm to 19.00 pm, we get a large number
of customers who prefer to come to the store and eat. Post 21.00 pm, we usually get calls for
home deliveries. I was working there as a pizza maker. I was also in charge of some general
cleaning, cleaning of floors, chairs and tables and I even attended to the calls made by customers.
I was also handled cash during my work there. The working environment at Dominos is very

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casual and fun, which ensures that each employee enjoys the work that they are doing. I was
never allowed to feel out of place for once since my joining. My supervisor was very
understanding and patient with me. There were a lot of things I did not know when I joined.
However, he was very helpful explained every task before it was assigned to me. I could also
rely on his advice and approach him whenever necessary. The other employees at Dominos are
also very friendly and welcoming. Together, it is the motto of each employee at the store to
create a warm and comfortable environment for the customers to spend a laid back, relaxed
evening with their friends and loved ones. The service provided by Dominos can be assessed
using the service quality management theory, which comprises the following:
 Tangibles – Our products are of extremely high quality. Only the finest ingredients and
top quality meat are used for our pizza and other products. I have had the opportunity to
taste the food we produce, and based on an objective account, I would recommend our
products to our customers.
 Reliability – Dominos is one of the leading brands as far as reliability is concerned. We
ensure that our customers are served on time and that we deliver our pizzas within 30
minutes of ordering.
 Responsibility – At Dominos, each employee is responsible for ensuring that fast and
efficient customer service is provided to every guest.
 Assurance – Our quality services over the years has won the goodwill of the customers
and we have been able to win their confidence and trust.
 Empathy – Empathy and warmth form the core principles of our customer service.
The interview process at Dominos was just like any other job. Having studied in this field
and wanting to work in the hospitality industry, I was looking for a relevant job in the same

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industry which would help in the development and progress of my career. It was during this time
that I came to know about the vacancy at Dominos. I applied and they asked me to come in for a
formal interview. I was interviewed by the head of staff at the store itself. It lasted for around one
hour and was an informal meeting of sorts. I was asked to provide my resume and they asked me
about my skills, strengths and weaknesses. By the end of the interview, I was informed that I had
been selected and that I could join immediately. I started work the next day. I was however
placed under a supervisor, who would show me the ropes and teach me the work.
Self reflection
I carried out a self assessment test and based on the results of the test, I can conclude the
following:
My three employability skills are:
 Team work
 Working under high pressure situations
 Being able to meet targets and goals
The three employability skills I will need to work on:
 Verbal and non verbal communication
 Problem solving skills
 Flexibility
Three best personal attributes are:
 Creativity

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 Leadership
 Power of judgment
The three personal attributes I need to work on:
 Ethical awareness
 Adaptability under any circumstances
 Business awareness
I can conclude that I am efficient in high pressure situations and am able to meet my
targets even during extreme tense circumstances. Team work is also one of my fortes and I
believe that I can blend in easily as part of any team. I am also creative and innovative when it
comes to problem solving or situations which require creative solutions. However, I need to
work on my communication skills. I am an introvert and often find it difficult to effectively
communicate with people I do not know. Moreover, I will need to increase my awareness of how
a business works and the ethical considerations involved in the same.
Conclusion
In conclusion, I would like to say that working for Dominos was a pleasant experience
and it was one of the best opportunities that I could hope for. I learned a lot from the experience,
both about how such an organization is run and also about my own self. I gained insight into my
strengths and areas that require improvement.
Recommendations
I believe that I could benefit from some communications training. Participating in
relevant workshops would help me gain better verbal and non verbal communication skills. Also,

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I would like to gain some more knowledge into the various technologies that are a part of the
hospitality industry, the intricacies of operations management at an organization like Dominos
and the ethical factors which influence business.

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References:
Dominos.com.au. 2018. Domino's Pizza | Order Pizza Delivery Online | Food Delivery &
Takeaway. [online] Dominos.com.au. Available at: https://www.dominos.com.au/ [Accessed 9
Nov. 2018].
Appendix:
The self assessment test:
EMPLOYABILITY SKILLS
Communication
Communicating effectively with customers / customer
empathy/ awareness 1 2 3 4 5
Communicating effectively with colleagues and supervisors /
managers 1 2 3 4 5
Written communication skills, including report and letter
writing 1 2 3 4 5
Working with others
Establishing good working relationships with people at
different levels of the organisation 1 2 3 4 5
Motivating and inspiring work colleagues 1 2 3 4 5
Being assertive and also being able to compromise 1 2 3 4 5
Improving own learning and performance
Balancing your studies, part-time/casual employment , social
life and home commitments 1 2 3 4 5
Accepting and learning from constructive criticism 1 2 3 4 5

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Setting and achieving goals
Planning own work and sticking to deadlines 1 2 3 4 5
Ability to work alone and unsupervised. 1 2 3 4 5
Problem solving
Keeping calm under pressure 1 2 3 4 5
Making good decisions 1 2 3 4 5
Identifying a problem clearly before deciding on a
solution/action 1 2 3 4 5
Knowing when your solutions are not successful 1 2 3 4 5
Implementing practical solutions 1 2 3 4 5
Application of number
Making the appropriate calculations when serving customers 1 2 3 4 5
Ability to work with and interpret data 1 2 3 4 5
Information technology proficiency
Using information technology applications to support work
tasks e.g. cash handling, stock keeping, reservations, ticketing 1 2 3 4 5
Preparing information using information technology, e.g.
letters, reports 1 2 3 4 5
Using information technology skills for editing and organising
data, e.g. manipulating databases, using spreadsheets 1 2 3 4 5
Using information technology to present information, e.g.
creating tables, charts 1 2 3 4 5
PERSONAL ATTRIBUTES
Understanding of the world of work/ business awareness
Knowing how organisations work, e.g. management structures 1 2 3 4 5

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Ability to adjust to the demands of timekeeping, hours of work
and shifts 1 2 3 4 5
Task flexibility – taking on new responsibilities/tasks 1 2 3 4 5
Understanding and working within operational and business
systems 1 2 3 4 5
Motivation
Willingness to co-operate 1 2 3 4 5
Commitment to the organisation 1 2 3 4 5
Showing a positive attitude even when you have personal
problems 1 2 3 4 5
Drive – working hard. Having the ‘get up and go’ to progress
tasks and ideas quickly 1 2 3 4 5
Flexibility and adaptability
Ability to cope with change and uncertainty within the
organisation 1 2 3 4 5
Showing a positive attitude to change 1 2 3 4 5
Ethical awareness and integrity
Being honest in situations at work when it is difficult to be
truthful 1 2 3 4 5
Showing tact when dealing with sensitive issues 1 2 3 4 5
Considering ethical issues when in the workplace 1 2 3 4 5
Ensuring that confidential data is kept confidential 1 2 3 4 5
Leadership
Supervising others 1 2 3 4 5
Being approachable and helpful to new colleagues when they
start work 1 2 3 4 5
Helping other (less experienced) colleagues 1 2 3 4 5

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Creativity and initiative
Ability to develop new ideas 1 2 3 4 5
Building on the ideas of others 1 2 3 4 5
Ability to act independently in appropriate situations 1 2 3 4 5
Self-confidence
Dealing with customers confidently and efficiently 1 2 3 4 5
Dealing with awkward customers 1 2 3 4 5
Liaising with colleagues confidently 1 2 3 4 5
Liaising with managers confidently 1 2 3 4 5
Feeling able to express own opinions clearly but diplomatically 1 2 3 4 5
Still being able to value yourself even if something has gone
wrong at work 1 2 3 4 5
Judgement
Ability to form a reliable opinion about other people 1 2 3 4 5
Knowing when to act and when to request assistance 1 2 3 4 5
Time management 1 2 3 4 5