Reflective Essay on Effective Communication & Improving Performance

This reflective essay discusses the importance of effective communication in improving performance and how it influenced the author's behavior and experience. It utilizes Driscoll's model of reflection and includes a description of the situation, the author's reactions and observations, and proposed actions for improvement.

A Reflective Essay about Effective Communication & Improving Performance, &
how this influenced my Performance, behaviour & experience
This piece of reflective writing utilises Driscoll’s model of reflection (1994). Here I will
discuss my experiences at work/in education (WHICH OF THESE TWO DO YOU
WRITE ABOUT? WORK, OR EDUCATION?) where I demonstrate effective
communication, and the process that enabled me to improve my performance, in the
table below:
Part A A description of the situation or event
1. What? 350 words Description of a situation or event which
enabled you to improve performance because
of effective communication
What is/was the Purpose? During my education, I has undergone an internship in an
MNC where effective communication was very essential.
The task provided to me was very challenging as I have
never done it before.
What happened in the
event/scenario? From the very first day, I got the idea how its going to be.
Everyone in the organziation were very fluent in their
communication and I have to report my work to the head
of teh department which putted a lot of pressure on me.
What did I see/do during the According to teh task given to me I had to gather relevant
data from the different personnel which requires effective
communication. Also, in case of any query, I had to
communicate to the deputy manager for resolving and
helping me.
event?
What was my reaction to it? On day two, I was given my first task, of which I had no
idea and I was required to do it my self and apply my
thinking. This puted a lot of pressure on me and also I was
very nervous in communicating with the other employees.
What did other people do that In my organziation, communication was mostly done
orally if someone wants to communicate. Written
communication was used by top management. In the
organziation, direct communiaction system wa stehre so
anyone can effectively communicate to each other
irrespective of the position.
were involved in this?
How did they react or what Most of the employees were highly qualified and
experienced and was having excellent communication

skills both written and orally. Also, if any help is required
in written communication, everyone was there to help.
Also, there is a training course for employees to enhance
their communication skills.
did they do as a result of it?
2. So What? 350 words
How did I feel at the time of
the event?
At first, I was feeling very excited at teh
sam etime very nervous as it was my first
corporate exposure. My major concern
was that whether will be able to
effectively communicate to everyone or
not and show my presence in the
organziation.
Were those feelings I had any
different from other people
who were involved at the
time?
Other students who joined along with me
were having the same feeling in respect
to communication.
Are my feelings now, after the
event, any different from what
I experienced at the time?
After completing my internship, I got
some sort of positive feeling in terms of
skills I got. Also, I was able to identify my
weak points, thus, I started working on
my communication skills with the
guidance of teachers and friends.
Do I still feel troubled, if so, in
what way?
Now, I am very confident in
communicating with anyone which has
changed my perosnality.
What were the effects of what
I did or did not do?
My main objective was to show my
presence which was done through
effective communication. I used to
communicate very confidently to
everyone which has boosted my self
confidence.
What positive aspects now
emerge for me from the event
that happened in practice?
This event has helped me in identifying
the areas of improvement and has also
provided me with the direction. This
event has for sure helped me improving
my communication skills and confidence.
I have been recognized by the head as
the best internship of the year.
What have I noticed about my
behaviour in practice by
taking a more measured look
at it?
The most important aspect I noticed
about me was that I am not introvert. I
used to communicate with other
employees of other department very

effectively.
What observations does any
person helping me to reflect
on my practice make of the
way I acted at the time?
I used to take feedback from my
colleagues in respect to what they
observed about me and my behaviour.
Based on the result, I used to implement
the required practices in my life which will
help me in improving my behaviour.
3. Now What? 300 words Proposed actions following the event
What are the implications for From my experience, I can say that effective
communications kill is important for everyone looking for career in any domain. This
others and me in practice, skill is very crucial in communicating information
based on what I have and making things understandable.
described and analysed?
Will it make a difference if I Yes, I choose not do anything then I lack behind
choose to do nothing? others which will have a direct impact on my
career and future. I won't to able to work effectively
with the changing needs of the business.
Where can I get information If I face the same situation again then I will have
from, if I were to face a don't have to get panic or nervous because now I
similar situation again? know the right way which is communication. I will
enhance my communication which will help me in
facing various challenging situation in an
organization.
Do I need help to assist me to Yes, I may require help which I can easily get from
my ‘action’ the results of my mentors, teachers, family and friends. Also, they
can reflections? assist me in more effectively managing my skills.
Which aspect/s should be The first thing that is required to be addressed is
addressed first? to improve my communication skills both written
and oral communication.
How will I know if I am I will compare my current level of practicew ith teh
different in clinical practice? previous one and teh key benefits of it. Also, the
different values and skills it has added in my
growth. I will identify the key new things that I have
achieved by implementing in practice and how it si
different from teh previous one.
What is the main learning that The main learning is the effective communication

I can take from reflecting on which is very crucial for every aspiring student for
my practice? achieving something. Thus, I require to work
continuosly on this skills to make it even better.
In conclusion this essay I have described a time when I…(WHAT IS THIS WORK
ABOUT?). After reflecting, I feel…(HOW DO YOU FEEL AFTER REFLECTING?)
List of References
Driscoll. J. (1994). Reflective practice of practice. Senior nurse. Vol.13 Jan/Feb.47-
50