Future Practices of Management in Service Industries

This presentation discusses the future practices of management in service industries, including the challenges posed by TQM and lean manufacturing, the role of technological innovations, post bureaucracy and change management, environmental and sustainability issues, and the impact of the new capitalism on management. It provides insights into the evolving landscape of management practices in service industries.

Table Of Content
 Introduction
 The future practices of management
 Challenges posed by TQM in the service industries
 Challenges posed by lean manufacturing and lean processes in the service industries
 Technological Innovations as a driver of change
 Post Bureaucracy and change management
 Environmental and sustainability issues
 The new capitalism and the end of management

Introduction
 At present, the need to execute effective management of operations has emerged owing to the rapid growth and
development of companies. Across the globe, corporations undergo alterations as a result of constant changes taking
place within the confines of the operational environment. With this has arisen the need to evolve the practices of
management so as to make them effective for future course of time.

The future practices of management
 With the passage of time, the significance of adopting strategic and effective management practices has gained
importance within service sector. A number of operations management techniques and approaches are being used
by organizations functioning within the confines of service sector across the globe. In this regard, it is identified
that the management has now shifted the focus to adoption of modern operations management approaches such as
TQM, Lean manufacturing and so on. The implementation of these within the confines of an organization ensure
completion of tasks in effective and efficient manner.

Challenges posed by TQM in the service
industries
 There are range of challenges that are faced by service industries while implementing TQM approach within
the company. The main challenges are stated as below:
 Non effective measurement of quality
 It has been analyzed that management of businesses belonging to service industries are not focusing
measuring quality of employees performance.
 Poor attitude of employees towards work: This is determined as the another challenge associated with
TQM in service.

Challenges posed by lean manufacturing and lean
processes in the service industries
 There are range of challenges which are posed by lean manufacturing as well as lean processes within
the services industry. This also places negative impact over their business performance. Some main
challenges among them are described as below:
 Expense:
 Opposition

Technological Innovations as a driver of change
 With the evolution of time, a number of changes and advancements have taken place within the domain
of technology. Such innovations that emerge in the field of technology tend to act as a driver for service
industry to bring about change. Thus, the progressions or innovations that take place within technologies
strive to gain the attention of service industry and influence it to implement the same for achieving
favourable results. Service industry do not have offerings which hold tangible qualities and thus
technological innovation serve as a route map for the companies functioning within the concerned sector
to attain top position in market.

Post Bureaucracy and change management
 Post Bureaucracy is determined as the compliance of horizontal structure within the company. In this, power is
decentralised among the employees which provides them liberty to take decisions at their own level.
 Change management is explored as the process for managing issues and problems that have been faced
by individuals while implementing change within the company.

Environmental and sustainability issues
 In the modern time, almost each and every business sector have acknowledged the significance of acting in
the favour of environment. For this purpose, service sector has been employing operations management
techniques and sustainable practices through which it can be ensured that the conduct of company does not
contradict the environmental conservation. With such effective approaches and practices, the organisations
pertaining to service industry ensure that the nature from which they procure resources and raw materials, is
not hampered in any negative manner.

The new capitalism and the end of management
 New capitalism is considered as the new form of capitalism which is developed for correcting its excesses by
means of the application of measures that guard over the social well-being. On the other hand, it has been
analysed that managers has stronger right to manage organizational work effectively and take strict actions
towards the non worthy activities. These strict actions are placing negative impact over the employees and
results end of management.

Conclusion
 From the above PPT is has been concluded that , it can be said that companies largely evolve owing to the
alterations taking place in the environment within which it functions. Furthermore, it has been inferred that
TQM and lean manufacturing are two effective operations management techniques through which business
efficiency can be enhanced.

References
 Bowen, D. E., 2016. The changing role of employees in service theory and practice: An interdisciplinary
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 Calás, M. B. and Smircich, L. eds., 2019. Postmodern management theory. Routledge.
 Chenhall, R. H. and Moers, F., 2015. The role of innovation in the evolution of management accounting and its
integration into management control. Accounting, Organizations and Society. 47. pp.1-13.
 Delgado-Matas, C. and et. al., 2015. Land use evolution and management under recurrent conflict conditions:
Umbundu agroforestry system in the Angolan Highlands. Land Use

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