Principle of Marketing: Case Study of Marks and Spencer
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This report discusses the principles of marketing and analyzes the current situation, marketing strategy, and marketing mix of Marks and Spencer. It also explores segmentation, targeting, and positioning strategies used by the company.
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Table of Contents INTRODUCTION.................................................................................................................................3 MAIN BODY........................................................................................................................................3 Organisation current situation............................................................................................................3 Marketing strategy.............................................................................................................................4 Marketing mix...................................................................................................................................5 CONCLUSION.....................................................................................................................................6 REFERENCES......................................................................................................................................7
INTRODUCTION Marketing is defined as a process to promote company’s products in target market. Principles of marketing are the fundamentals behind the marketing of company’s products in front of target customers. This report is based on the case study of Marks and Spencer Company. Company was established in the year 1884 by the founders Michael Marks and Thomas Spencer. Company operate its business operations in retail sector by selling high quality clothing, home products and food products. Henceforth, report will emphasis on the existing situation of the organisation. This report will provide a key overview about the different marketing strategies for implementing segmentation, targeting and positioning of the organisation. Furthermore, report will analysis on marketing mix in respect to the organisation. MAIN BODY Organisation current situation Marks and Spencer Company is among the leading brand in retail sector. Company is engaged with selling high quality food products, clothing and other retail items. Company initiated its business operations in United Kingdom which further expanded other part of the world also. Currently company is operating its retail outlets in more than 1400 locations across the globe. Company is also listed in London Stock Exchange. As per the latest financialstatementscompanyhasgeneratedthesalesturnoverof £10,377.3million which further resulted into the net revenue of£37.3million (Kwang and Sone, 2019). All statistics of the company indicated about its current position in the retail market across the globe. Marks and Spencer is a well established brand that has channelized into effective brand image of the organisation. Company caters all leading brands associated with the retail sector. Company also carry strategic partnership with dealers and suppliers to meet all needs of target customers of company. Food segment of Marks and Spencer has received a huge dominance all across the globe. Organisation culture of the company has becomes among the primary reason behind such a huge dominance of the organisation in retail sector all across the globe. Forbes has project the Marks and Spencer Company as the “World’s Best Employer” in the year 2019. Company is engaged with plenty of marketing campaigns that has channelized into an effective brand image of the organisation all across the globe.
Marketing strategy Marketing campaigns of the Marks and Spencer Company has been well diversified that has enabled company in improving its brand image all across the globe. Company STP strategies can be projected in the following manners. Segmentation:Segmentation is a processed which defined as identifying potential customers for the products offer by company. It is precisely indicated as identifying the potential customers for the company’s products based on the characteristics associated with products. Segmentation is a crucial process involved in the entire marketing process as all strategies framed by company are finalised on the basis of potential customers of the company. Marketing team analysis the characteristics attached with the company’s products and on the basis of the characters team form a specific customer niche group that can potentially indicated as the target customer base for the product. Characteristics of the products for establishing an specific niche group are projected as quality, price, expectations, life style of peoples and other associated elements (Lamichhane, 2019). All the elements involved in characteristics of the products take a part in purchasing decision making of customers. All potential buyers procure such products that can best suits to the needs and demand of such potential buyers. On the basis of the different features of products company create a specific niche group that can buy company’s products. Price range of the company are mostly suitable for all economic class people so the niche group for all food products of the Marks and Spencer Company are very vast in nature. All strategies for marketing campaigns are planned on the basis of that niche group identified in segmentation process. Marks and Spencer Company also follow the strategic tool of taking feedbacks to identify the needs and demands of the customers. This strategy allows company to find its customer niche group and also it support the future products development strategy of company. Targeting:Targeting is among the key pillars behind the sales of company. On the basis of the segmentation process company form strategies to attract potential customers in targeting strategies. Company is well known for selling its food products at the affordable price range. Due to affordable price range company gets the feature to channelize mass marketing strategy as a part of the targeting strategies of Marks and Spencer Company (Nugroho and Irena, 2017). Targetinghasbecomecrucialpartofthecompanyasitsupportcompanyin establishing a brand image of the company in target market. Company place its marketing campaignsatalleffectivemarketingchannelslikesocialmediamarketing,television marketing, radio marketing and other reliable marketing platforms to get the effective success
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in target market. All such strategies of company enable to attract all potential customers of all food products of the organisation. As the food products is considers as the essentials for all class and economic background peoples all such strategies supports company in targeting all potential customers across the globe. Positioning:Positioning is defined as all the approaches or tactics to connect with the customers of company. Positioning play huge role in establishing a brand image in target market. Marks and Spencer Company has positioned all its products in such a way that all potentialbuyerscanaffordcompany’sproducts.Companyhaschannelizeddiscount strategies to position its products in target market. This has allowed company to improve its brand value in target market. All the above aspects denoted about the different strategies used to channelize STP for getting an effective success for all products of company in target market. Marketing mix Marketing mix projects different aspects of the organisation that can be summarises in the following manner. Product:Marks and Spencer Company deals in different product of food, clothing and other home products. Company caters all leading brands associated with all product segment of the company. Well diversified product range of company has been among the major USP of the company across the globe (Salamat, Hadavifar and Rezaei, 2019). Company has also follow the aggressive strategy to develop strategic partnerships with all dealers and suppliers so that company can cater all latest fashion and trends to all potential customers of company across the globe. Price:Marks and Spencer Company follow the strategy to cater all its products at the most affordable price range. Company has positioned its image as the discount store to attract all potential customers. Quality products at the affordable price range have been one of the major reasons behind the huge success of company in target market. Place:Company operates its business operations in more than 1400 locations across the globe. Marks and Spencer Company has been emerged as the global retail company across the globe. Company aims to deliver quality retail products at the most friendly price range all across the globe (Zhong and et.al.,2019). Company also look for strategic partnership to expand its business area by opening new stores in more locations worldwide. All stores of
Marks and Spencer are conveniently available at walking distance in all major cities across the globe. Promotion:Promotion is also among the key aspects of the Marks and Spencer Company. Marketing team of the Marks and Spencer Company channelizes its promotional campaigns atalleffectivemarketingplatformssuchassocialmedianetworks,radiomarketing, television marketing and other key promotional channels (Sharma and Sharma, 2017). Well diversified promotional campaigns of the company have also delivered into effective brand image of the organisation all across the globe. People:Company has positioned as a discount store which enabled company to expand its customer niche all across the globe. Company aims to cater its services to all economic class and background peoples all across the globe. Diversified people segment of company is among the key aspects of the organisation. This strategy of company also improved its sales potential of the organisation all across the globe. Process:Company follows the systematic process to promote all its products in target market. Company channelizes STP strategy, PESTEL Analysis, SWOT Analysis and other analytical tool to promote its products in target market (Priya, Zunke and Mitra, 2016). All the process applies by company has improved the efficiency of company’s marketing and promotional campaigns all across the globe. Company also follow the customer feedbacks strategy to identify all needs and demands of target customers. Physicalevidence:Companyensuresauthenticityinallitsproductstoallpotential customers of company. This is also among the key aspects of the organisation in target market. All the above points reflect about different aspects of the marketing mix factor. CONCLUSION This report has projected the current position of the Marks and Spencer Company in the market. Company channelizes segmentation, targeting and positioning strategies to promote all its products in target market. Company also channelizes marketing mix elements to promote all its products. Marketing mix elements of the company emphasis on all seven Ps elements such as product, price, place, promotion and other seven Ps factors. Company
marketing strategies are well diversified as it covers all potential marketing niches for company’s branding.
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REFERENCES Books and Journals Kwang, E. and Sone, M., 2019. The influence of marketing mix, on the student’s choice of University–Two State Universities in Sweden. Lamichhane, S., 2019. Marketing mix analysis to attract more customers case study: Sita Air PVT Ltd. Nugroho,A.R.andIrena,A.,2017.TheImpactofMarketingMix,Consumer’s Characteristics, and Psychological Factors to Consumer’s Purchase Intention on Brand “W” in Surabaya.iBuss Management.5(1). Priya, P. K., Zunke, S. and Mitra, A., 2016. Analyzing marketing mix to relate the consumers' behavior and beliefs for high involvement goods. Salamat, S., Hadavifar, M. and Rezaei, H., 2019. Preparation of nanochitosan-STP from shrimp shell and its application in removing of malachite green from aqueous solutions.Journal of Environmental Chemical Engineering.7(5). p.103328. Sharma, S. and Sharma, P., 2017. Marketing Mix Strategies for FMCG Companies in India.Journal of Commerce and Management Thought.8(4). pp.760-771. Zhong, J and et.al.,2019. On the ensemble controllability of Boolean control networks using STP method.Applied Mathematics and Computation.358. pp.51-62.