Care Home Service Improvement Analysis

This assignment analyzes the services provided by East & West Care Homes, focusing on their need for improved procedures and policies. It emphasizes the importance of equality in service provision and the role of managers in enhancing the quality of care. The analysis draws upon Maslow's theory and its impact on organizational policy.

Principle of Health and Care
Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Use of principle of support in East and West Care Homes...................................................1
1.2 Procedures to protecting clients............................................................................................1
1.3 Benefits of following a person centred approach..................................................................2
1.4 Ethical dilemmas and conflict in providing care...................................................................2
TASK 2............................................................................................................................................2
Covered In ppt.............................................................................................................................2
TASK 3............................................................................................................................................2
Covered in PPT...........................................................................................................................2
TASK 4............................................................................................................................................3
4.1 Own role, responsibilities, accountabilities and duties working with employees and
outsiders......................................................................................................................................3
4.2 Evaluation of own contribution in development and implementation of health care policies
.....................................................................................................................................................3
4.3 Recommendation to develop own contributions to meeting practice requirements.............3
CONCLUSION ...............................................................................................................................3
REFERENCES................................................................................................................................5

INTRODUCTION
Health and care organisation are having a proper set of regulations and according to this
they have to provide care to patients (Green, Savin and Lu, 2013). This assignment is based on
East & West Care Homes which is situated in London, they are providing care to vulnerable. It
will describe procedures to protect by harm of patients and employees. After it, this reports will
make it's focus on legislation and code of practice which are relevant to work in health and social
care. Various theories will explain in this report of H&C organisation. At last it has a personal
reflection on own responsibilities, contribution and recommendation on development.
TASK 1
1.1 Use of principle of support in East and West Care Homes
Principles are set of rules and regulations which provides a support to care persons which
are working in the organisation. Patients and care workers are the community which is having a
huge need support so it is essential for the management to provide a proper and appropriate care
to them (Bridges and et. al., 2011). As East & West Care Homes are providing their support to
vulnerable so it is essential for them to use a proper guide of principles. East and West
organisation is having it's focus to provide a proper health care to each and every patients with
out making any type of discrimination, so it shows that they have implemented Equality Act,
2010 in an appropriate manner by which they are providing a treatment and care to all of those
persons which are having a need of special care and protection. They are using a proper pr9ocess
to diagnose a disease to provide an appropriate needed treatment according to Mental Capacity
Act 2005.
1.2 Procedures to protecting clients
Protection is an essential element for clients and employees which are working in the
organisation from any type of harm. It is essential for the management of East and West Care
Homes to provide a proper protection to their patients (Fetters, Curry and Creswell, 2013). Harm
can be divided in to theft, physical and mental abuse and any type of violence from vulnerable
people. Organisation has recruited some employees to provide a protection to their disables
patients but according to CQC report their care workers are committed in wrong full act.
Organisation is having a proper procedure to provide protection to employees from mentally
challenged people and they are taking them in a different ward from others and employees are
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having safety kit to be protected from them. But according to CQC's inspector's report
organisation is failed to provide a proper protection to their clients because their own employees
are making theft of things of vulnerable.
1.3 Benefits of following a person centred approach
Person centred approach was generated by the Carl Rogers and according to this
approach, each and every client is having a their own need so it is essential for care homes to
provide the same to that particular client. It has a huge benefits for patients because each and
every patent is a case and they are having their own history (Druss and Mauer, 2010). By using
this approach customers of health and care organisation can get the exact treatment from an
expert and according to this approach it is the duty of the care person to analyse the whole
history of client to determine a treatment to them. So East and West Care Homes has to use this
approach and they have to provide customer centric treatment. This approach will provide
benefits to those which are having a specific need, as an example a patient is unable to walk so
health and care organisation has to provide wheelchair to them.
1.4 Ethical dilemmas and conflict in providing care
As the East and West Care homes are providing their services to each and every type of
patients without making a any type of discrimination so it is essential for them to maintain this
anti discriminatory approach any how. Ethical dilemmas can be occurred in future in any type of
discrimination because they are not having a proper management in the organisation so it is
having a huge chance of happen in their future. It can be create a huge problems to them so it is
essential for them to ensure all services which are providing like; food, accommodation are
appropriate to all, to reduce the risk of any type of discrimination (Diakides, Bronzino and
Peterson, 2012). Discrimination in between food providing can be a big issue in the organisation
so it is essential for management to ensure to retain an equivalent quality in their food to reduce
the risk of dilemmas in their future.
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TASK 2
Covered In ppt
TASK 3
Covered in PPT
TASK 4
4.1 Own role, responsibilities, accountabilities and duties working with employees and outsiders
It is essential for a person when he or she is working in the health and social care
organisations. Manager of health and care organisation is having a duty to manage all activities
in a better way so it is essential for him to make a proper and appropriate communication to
provide details of organisational policies to them (Carayon, 2011). Manager is accountable to
provide all details to persons which are having a need of care. Also managers are accountable to
manage activities in a better way by which they can provide an appropriate satisfaction to those
persons which are having a specific care and need.
4.2 Evaluation of own contribution in development and implementation of health care policies
Managers are having a role to analyse what are the needs of organisation to be more
effective for the service users. So they are having huge contribution in analysing [part so they
have to make a proper analysis of organisational needs. After this analysis of organisation it is
essential for them to how they can decrease this gap so they have to make proper implementation
in those areas in which they are having a need of changes (American Academy of Pediatrics and
American Academy of Family Physicians, 2011). Managers are having a proper knowledge of
organisation so they know how they can make changes in organisation by which they can be
more effective for service users.
4.3 Recommendation to develop own contributions to meeting practice requirements
It is essential for the manager of health and care organisation to increase his contribution
in organisational betterment. As East and West Care Homes is having huge need of betterment
after the visit of CQC so they have to make proper analysis on those points which are making an
adverse impact on their service users (Browne and et. al., 2010). So managers has to learn
different analytical theories on the basis of which they can make a better service for their
customers. They have to learn more about management by which they can make a better
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management in organisation which can help to them to make a better services to their service
users.
CONCLUSION
Above presented report has been concluded about East and West Care Homes which are
having a huge need of b development in their procedures and policies by which they can provide
a better service to users. They have implemented equality act but it is essential for them to
provide equality in their services for each customers. Managers are having a huge responsibilities
which can help to organisation to make a betters services for their service users. Maslows theory
is having huge impact on organisational policy and east and West care homes has to make their
policies accordingly.
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REFERENCES
Books and Journals
American Academy of Pediatrics and American Academy of Family Physicians, 2011.
Supporting the health care transition from adolescence to adulthood in the medical
home.
Bridges, J. F., and et. al., 2011. Conjoint analysis applications in health—a checklist: a report of
the ISPOR Good Research Practices for Conjoint Analysis Task Force. Value in Health.
14(4). pp.403-413.
Browne, K., and et. al., 2010. Analysis & commentary measuring patient experience as a
strategy for improving primary care. Health Affairs. 29(5). pp.921-925.
Carayon, P., 2011. Handbook of human factors and ergonomics in health care and patient
safety. CRC Press.
Diakides, M., Bronzino, J. D. and Peterson, D.R., 2012. Medical infrared imaging: principles
and practices. CRC press.
Druss, B. G. and Mauer, B. J., 2010. Health care reform and care at the behavioral health—
primary care interface. Psychiatric Services. 61(11). pp.1087-1092.
Fetters, M. D., Curry, L. A. and Creswell, J. W., 2013. Achieving integration in mixed methods
designs—principles and practices. Health services research. 48(6pt2). pp.2134-2156.
Green, L.V., Savin, S. and Lu, Y., 2013. Primary care physician shortages could be eliminated
through use of teams, nonphysicians, and electronic communication. Health Affairs.
32(1), pp.11-19.
Online
Data protection. 2017. [Online]. Available through: <https://www.gov.uk/data-protection/the-
data-protection-act>. [Accessed on 26th July 2017].
NHS health Scotland. 2015. [Online]. Available through:
<http://www.healthscotland.com/equalities/equalityact.aspx>. [Accessed on 26th July
2017].
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