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Principles of Business Communication Essay

   

Added on  2020-06-04

10 Pages2982 Words62 Views
PRINCIPLES OF BUSINESSCOMMUNICATION
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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Explain the importance of negotiation in a business environment .................................11.2 Explain the features and uses of different approaches to negotiation..............................11.3 Identify the components of negotiation tactics ...............................................................1TASK 2............................................................................................................................................22.1 Explain the different types of presentation and their requirements .................................22.2 Explain how different resources can be used to develop a presentation .........................22.3 Explain different methods of giving presentations ..........................................................22.4 Explain the best practice in delivering presentations ......................................................32.5 Explain how to collect and use feedback on a presentation ............................................3TASK 3............................................................................................................................................33.1 Explain the characteristics of bespoke documents ..........................................................33.2 Explain the factors to be taken into account in creating and presenting bespoke documents ................................................................................................................................................33.3 Explain the legal requirements and procedures for gathering information for bespokedocuments ..............................................................................................................................33.4 Explain techniques to create bespoke business documents .............................................43.5 Explain how to gain approval of bespoke documents .....................................................4TASK 4............................................................................................................................................44.1 Explain the typical stages of information system development.......................................44.2 Analyse the benefits and limitations of different information systems............................54.3 Explain legal, security and confidentiality requirements for information systems in abusiness environment.............................................................................................................54.4 Explain how to monitor the use and effectiveness of an information system .................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
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INTRODUCTIONBusiness communication is information sharing between people within and outside anorganization that is performed for the commercial benefit of the organization (Viterbi andOmura, 2013). Present report will provide an understanding about importance of negotiation in abusiness environment along with the features and uses of different approaches to negotiation.Further, different types of presentation and their requirements are also discussed along with themethods of giving presentations.TASK 1 1.1 Explain the importance of negotiation in a business environment Negotiation is important as it enables individuals to build and maintain internalworkplace relationships, as well as relationships between other businesses. It also makes abusiness more efficient (Leathers and Eaves, 2015). This means workflow can continue asnormal and progress isn’t slowed negotiation helps businesses operate more effectively andachieve organisational goals. In all business environments, there will be times where negotiationis needed, without it dissatisfaction or conflict may be created, and the main reason negotiation isused is to avoid this, and to reach agreements without causing communication barriers in future. 1.2 Explain the features and uses of different approaches to negotiationBeing a good negotiator is an important skill to have as it benefits both the individual andthe business. However, the ability to negotiate involves many separate skills, these include;preparation, being analytical, being an active listener and being a good verbal communicator.Before a negotiation meeting, individuals must be prepared for any situation the opposite partymay present and be able to counter opinions in order to reach a mutually beneficial outcome(Torrieri, 2015). A distributive approach is when two parties try to claim the maximum amountfor themselves; this is also known as a win-lose approach, as the intention is to “win” as much aspossible. A compromise approach is where the two parties are more interested in creating apartnership and will settle for less than they asked for to avoid conflict. 1.3 Identify the components of negotiation tactics Taking different approaches to negotiation means there are also different tactics that canbe used. It is important to learn tactics as it will be easier to recognise when they are being usedand which counter tactics to use against the opposite party (Kachersky and Lerman, 2013). Froma business point of view, the incentives could include bigger shares, information about a1
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