Principles of Operations Management

Principles of
Operations
Management

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Introduction of organisation....................................................................................................1
2. Explanation of operational manager roles and responsibilities...............................................1
3. Core operational activities of Domino's Pizza.........................................................................3
4. Interrelationship between the operational activities................................................................3
5. Current trends..........................................................................................................................5
6. External and Internal environmental analysis..........................................................................5
7. Internal and External factors of organisation...........................................................................7
8. Operation management and it supports to long-term Strategic goal.......................................8
TASK 3............................................................................................................................................9
Determine the appropriate allocation of resources for operation management...........................9
TASK 4..........................................................................................................................................13
Conduct a strategic analysis (SRA) on the operations functions of an organisation.................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Operation management can be defined as a process which is focused by business entities
for the purpose of administrating all the business practices for the purpose of reaching long term
strategic goals. It is focused by managers in companies to covert labour and material in product
and services and then generates higher profits. There are various principles of operation
management such as reality, humility, success, change, accountability, quality control etc. which
should be focused by all the top level executives for attaining growth for business. All of them
can provide higher level of visibility in to the operations so that effective decision for future
could be formed appropriately (Savino, Manzini and Mazza, 2015). For better understanding of
the concept of operation management a restaurant named Domino's Pizza is selected. It was
founded by Dominick DiVarti, Tom and James Monaghan in year 1960. It is one of the largest
restaurant chains which are operating business all around the world. This assignment covers
various topics such as understanding of impact of business environment on operations and the
purpose of operations in support of organisational strategy. Additionally, appropriately allocation
of resources for operation management along with strategic risk analysis on the operation
functions are also covered in this project.
TASK 1
1. Introduction of organisation
Domino's Pizza is a fast food restaurant chain which is execution operational activities in
different locations around the world. CEO of the enterprise is Richard E. Allison. It is public
limited company which is operating business under food delivery franchising industry. It
operates business in around 16000 locations and the operations are carried out with the help of
more than 290000 staff members (Choi, Wallace and Wang, 2018). There are various types of
items which are sold by it to the customers. These are pizza, pasta, dessert, chicken wings,
submarine sandwiches etc. The entity is growing continuously because of its good market image
and high quality of eatables and beverages which are sold by it to the customers.
2. Explanation of operational manager roles and responsibilities
Operational manager is a person who is responsible to make sure that all the operational
activities are performed systematically. In Domino's Pizza there are various individuals are
1

working on this job profile for the purpose of executing the operations in systematic manner.
There are various roles and responsibilities of them which are as follows:
Roles: Operation managers are one of the key personnel in upper level of management which
makes sure that company performs with full productivity. Their role involves keeping control on
multiple areas of the business and its operation. Some of the rules of the operation manager of
Domino's Pizza are as follows:
Workflow and staffing: The basic role that operation manager perform is to handle the manpower
requirement of the different department of organisation. They play a major role in working with
HR of the company to select and train employees along with handling issues (Vivaldini and
Pires, 2016). As they are aware of the needs of department they are effective in adjusting the
workflow and fulfilling the staffing demand to improve performance of operation.
Monitor inventory and supply chain: another role that operation manager performs is to
supervise supply chain processes and track inventory for the operations. They are also
responsible for properly stalking the finished product and delivering it to the retailers to meet the
demand. Each and every department is busy in their specific processes while operation manager
supervise the entire process and interfere to make adjustment.
Responsibilities: this is a requirement of the job provide profile of operation manager in the
organisation. It is their duty to comply with all these responsibilities so that organisation can
perform with full productivity. Some of them are as follows:
Frame policies and strategies: one of the major responsibility that operation manager in any
organisation perform is to make strategies that align with companies vision and mission
statement. They are also responsible for framing policies for different departments so that rules
and laws are fully implemented in the operations of the Domino's Pizza.
Working with senior stakeholders: operations manager roles are concerned with supervising and
controlling overall operations and thus is it it is needed that it works with upper level
management of the organisation (Cotrim, Leal and Filho, 2017). This is one of the major
responsibility as oral strategies are framed so that operations can function smoothly and achieve
organisation objectives.
2