Principles of Operations Management

Principles of
Operations
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. Introduction to the Organisation.........................................................................................1
2. Role and Responsibilities of Operation Manager...............................................................1
3. Core Operational Activities Within Organisation..............................................................2
4. Impact of Current Trends Upon Operations Management.................................................3
6. Impact of Internal and External Factors of the Business Environment Upon Operations. 3
7. External and Internal Analysis of Business Environment for Subway..............................4
8. Influence of CSR on Operations and Response of Managers ...........................................7
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Operations Management is the administration of different business practises which are
carried out in an organisation so that the achievement of efficiency in their operations could be
achieved (Alayón, Säfsten and Johansson, 2017). The main concern here is related to the
conversion of raw material into final products and services for the satisfaction of customers.
This report makes its focus over explaining internal and external factors of business impacting
upon operations along with influences of CSR on operations in addition to this, it will also
provide an analysis of internal as well as external analysis of organisation along with support
provided by operation function on organisational strategy and decision making. Lastly, the
discussion will be made about the various types of controlling and planning methods in relation
to the examples related to different companies along with contribution of quality systems,
operations management and value throughout the supply chain.
MAIN BODY
1. Introduction to the Organisation
The company chosen for the completion of this assignment is Subway and the
establishment of this organisation was made in the year 1965 and is headquartered in Milford,
Connecticut, U.S. The company provides their customers with different types of products and
services such as submarine sandwiches, Pizzas and salads and many more for the satisfaction of
their employees.
Objective: To bring customers into stores and keep them coming back.
Strategy: Appealing customers about healthy restaurant and for wider range of targeting
customers.
Mission Statement: Delight every customer so they want to tell their friends with great value
through fresh, delicious, mode-to-order sandwiches and some other experiences as well.
Vision Statement: To become the first quick service restaurant franchise in the world, while
delivering sandwiches and on exceptional experience.
2. Role and Responsibilities of Operation Manager
 The area of oversight of Operations Manager is the management of supply chain
procedures and inventory tracking which comes under an important responsibility.
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