Components of Professional Relationship Effective Communication Information Integrity Cooperative Work Culture

Components of Professional Relationship Effective Communication Information integrity Professional Cardinality Cooperative work culture Relationship with stakeholders Empowerment Relationships in Healthcare Relationships With Collogues Cooperative, friendly and respectful behaviour are highly concerned. Relationships With Families of the Service Users Valuing the rights of the family members of the patient, builds the strong consumer-service provider relationship in healthcare sector. Rights of the Patients and Service Users Rights to take decision about treatment procedure Rights to receive respectful approach towards the cultural and social perspective Rights to have power of attorney

PRINCIPLES OF
PROFESSIONAL WORKING
Name of the Student
Name of the University

Introduction
The concept of professional relationship emphasise the
verbal and non verbal interaction among two or more
workers having similar and individual perspective in order
to achieve the occupational efficiency for both individually
as well as collectively.

Components of Professional Relationship
•Effective Communication
•Information integrity
•Professional Cardinality
•Cooperative work culture
•Relationship with stakeholders
•Empowerment

Relationships in Healthcare
Relationship with
families of service
users
Relationship with
Collogues
Relationships with
Managers
Relationships with
Patients

Relationships With Collogues
Cooperative, friendly and respectful behaviour are highly
concerned. The organisational culture and appropriate
work flow compliance develop the optimum integrity and
efficiency

Relationships With Leaders and Managers
Both leaders and managers have the essential role to
develop and sustain the healthy and productive
relationships within the workforce with unbiased cultural
interventions.

Relationships With Patient
Prioritising the opinions of the patients while valuing their
social and cultural perspective is the major tool to build a
strong and sustainable relationship with patient. In
healthcare service empowerment of patient’s rights can
lead to ultimate service quality.

Relationships With Families of the Service Users
Valuing the rights of the family members of the patient,
builds the strong consumer-service provider relationship in
healthcare sector. It also influences the work ethics of the
existing work procedure.

Rights of the Patients and Service Users
•Rights to take decision about treatment procedure
•Rights to receive respectful approach towards the cultural
and social perspective
•Rights to have power of attorney or living will

Empowerment of the Service Users
5 E’s of patient empowerment that helps to gain physical
and psychological control over their lives while promoting
the rights of patients
Education Expertise Experience
Equality Engagement

Doctor Patient Relationship Model
•Perspective of patients
and doctors interaction
•Cycle within patients
and doctors perception
•Intervention of
patient's education

Social Model in Healthcare
Social
Effectiveness
of Healthcare
Empowering
communities
Enabling the
access to
services
Reducing
social
inequities
Intersectorial
collaboration
Socio-
psychological
perceptions

Problems in Professional Relationship
Tensions
and
Problems
Poor
communication
Lack of
Teamwork
Lack of
transparent
policies
User-
provider
conflicts

Conflict and Negotiation in healthcare
•Identifying the origin of the conflict
•Effective communication
•Cooperation and negotiation
•Resolving issues
•Reframing the existing environment

Conclusion
Professional relationship is the chief essential factor that
holds the service quality of the healthcare sector
prioritising the rights and responsibilities of the patients
and workers while using the conflict negotiation tools to
resolve several hindrance.

References
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framework. Health Hum Rights, 15(2), pp.7-19.
Gluyas, H., 2015. Effective communication and teamwork promotes patient
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Househ, M., Borycki, E. and Kushniruk, A., 2014. Empowering patients through social
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Lawler, M., Le Chevalier, T., Banks, I., Conte, P., De Lorenzo, F., Meunier, F., Pinedo,
H.M., Selby, P., Murphy, M.J. and Johnston, P.G., 2014. A Bill of Rights for patients
with cancer in Europe. The Lancet Oncology, 15(3), pp.258-260.
MacInnes, D., Courtney, H., Flanagan, T., Bressington, D. and Beer, D., 2014. A cross
sectional survey examining the association between therapeutic relationships and
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McCombe, K. and Bogod, D.G., 2015. Paternalism and consent: has the law finally
caught up with the profession?. Anaesthesia, 70(9), pp.1016-1019.