Problem Solving and Decision Making - Jane Silverbird

Added on - 21 Feb 2021

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Problem Solving andDecision Making
Table of ContentsINTRODUCTION...........................................................................................................................3Define the problem..........................................................................................................................3Its Scope and Impact........................................................................................................................4Analysis of the problem...................................................................................................................4Propose alternative solutions...........................................................................................................6Evaluation........................................................................................................................................7Plan for implementation solution, monitoring and review process.................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONProblem solving refers to the initiative of individual in order to identify solution for specificissue. It is also seen as the skill owned by business managers that helps them in managing anddealing with different organisational situation. Decision making refers to the procedure ofselecting alternative method of taking action. In context to business scenario, it can be said that itis essential for business managers to make all decisions related to problems by analysing allsituations so that appropriate solution for the same problem can be obtained by them in effectivemanner.The current report is based on the case study of Jane Silverbird, the director of Poor Janewhich mainly offers publishing and training services to its customers in effective manner.Effective level of services offered by this company have made it market leader among wholeindustry. At present point of time main issue offered by this company is related to computerdowntime problem. This problem has given rise to other associated problems. This report willprovide description on specified problem, its nature, scope and impact. Furthermore,interpretation on the given problem is made with the gathered data. Also, evaluation has beenmade on the available options in order to take right decision. At last, planning, monitoring,reviewing and communication of decision have been made.Define theproblemComputer downtime problem has given rise to various kinds of problems at workplace. Theproblems are not only related to customers but they are also associated with the customers as dueto computer breakdown managers of company were not able to serve customers in effectivemanner. Along with this, it has also reduced control of company over employees because theywere unable to update manual training programs. This has also lead to wrong installation ofsoftware used for organising customer’s information. Consequently turn off of computer attemporary basis has also raised issues because they might not be able to trust different antiviruspackage due to negative past experience with the similar company. Due to all these problemsrelated to computer breakdown employees have also faced problems as because they weregetting training from company for recently changed software’s. This had made them confusedand also wasted their time as well. Apart from this some of the common problems received bythe company includes poor internet connections, hard drive failure and insufficient printers. This
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