Problem Solving and Decision Making Assignment Sample

PROBLEM SOLVING
AND DECISION
MAKING

Table of Contents
INTRODUCTION ..........................................................................................................................1
(i)Describing problem complexity with its scope and impact....................................................1
(ii )Analyse the problem to help decision making process ........................................................3
(iii)Range of Solution..................................................................................................................4
(iv) Evaluate a range of solutions................................................................................................6
(v) Plan to solve the issues at workplace....................................................................................9
Communicating the plan to stakeholders..................................................................................12
Monitoring and review techniques to ensure successful implementation of solution..............12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Decision-making refers to the most important activity in a company, that mainly contributes
to resolve problems which impact on productivity and profitability of business. An organisation
can survive in competitive market when its management have sufficient skills and knowledge to
identify the complexities occurs at workplace, so that decisions can be taken to reduce the which
negative impact of same on overall business (Kumar and et. al., 2017). The present assignment is
based on John Lewis Partnership which is engaged in providing wide range of products such as
clothing, watches & jewellery, financial services and many more. It was established in the 1929
by John Speden Lewis having headquartered in London. England, UK. In order to gain high
competitive factors, its managers are going to use some decision-making techniques like Fish-
bone diagram, that helps in identifying complexities at business. In this regard, under this project
problem related to workplace i.e. discrimination is explained, with a range of alternative
solutions to resolve the same. A detailed discussion for communicating the plan with
stakeholders and reviewing techniques also used to ensure successful implementation of the
solution.
(i)Describing problem complexity with its scope and impact
Workplace discrimination is defined as a situation when an employee is treated
unfavourably on basis of age, sex, skin colour, religion, race, etc. Employees need to understand
that there is big difference in harassment and discrimination which can lead to confusion and
different actions needs to be taken in such incidents (Garg, 2016). Harassment is part of
discrimination that prevails at workplace easily without employees realise that they are being
harassed. In context with John Lewis Partnership, it is considered as one of the largest retailer in
UK in terms of sales. It has more than 83,000 workers that mostly belong to different
background, so problems like discrimination, unequal treatment, demotivated staff etc. taken as
general issues at workplace. But it adversely impact on employee mental and physical state as
well as on their performance that leads to affect customer services also. Along with this, it also
impacts overall productivity and efficiency of employee. So, it is essential for managers of this
company to identify root cause that raise discrimination at workplace. For identifying the root
cause, they also need to analyse the impact of same on productivity of business, so that proper
decisions can be made to resolve it.
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