Problem Solving and Decision Making

Problem Solving and Decision
Making
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Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Define the complex problem in the workplace including its scope and impact..........................3
Background of Marks and Spencer..............................................................................................4
Identify the experience with organization...................................................................................4
Discuss about the decision-making tool and technique...............................................................4
Identifying root cause of chosen problem by using Fishbone analysis technique.......................6
Evaluate the both of proposed solution and Proposed two solution to resolve impact of
complex problem.........................................................................................................................8
Implementation plan....................................................................................................................8
Communication plans for stakeholders.......................................................................................9
Review and Monitoring Plan.....................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
Decision making is consider as an act of selecting between one or more alternative. It
provide the choice between wrong and right in order to help for identifying accurate solution of
problem. Decisions are made when there is some problem arise in organization. Sometimes,
decision-making, problem solving are consider as an important skills for enterprise. It is mainly
focused while taking any decision in order to enhance its quality and also resolve problem
effectively. Marks and Spencer is a major multinational retailer that specialise in selling cloth,
home product and other food item. The documentation will discuss about the complex problem
at workplace which may include its scope and impact. Furthermore, it will understand the
concept of decision-making tool that help for identifying solution. The report is mainly focused
on the root cause of problem by using Fishbone analysis technique in order to propose the better
solution.
TASK
Define the complex problem in the workplace including its scope and impact.
Complex problem is difficult to define because multiple people will have differing opinion,
view point about cause, nature and extent of issue. It often that consider social complexity rather
than technical complexity. It makes complex situation and hard to address. Performance problem
and poor communication are considered as complex problem that directly affects from one
employee to entire teams. It is depending on the main cause, this issues can act like plague that
goes through group of team (Adair, 2019). Performance issue may relate the specific task or even
resolve around certain staff member. These are complex problem for business that can face at
workplace.
Another complex is poor communication skill that affects on the organization culture,
environment. It is also increasing the stress level among employee within M&S. A poor
communication limits the business ability to optimise overall performance. The specific negative
effects of communication complex problem include limited staff member engagement,
uncertainty and ineffective customer interaction (Funke, 2019). Sometimes, poor
communication can be relates to the employee performance which increase the common risk in
business project. It happen when unauthorised changes are made to approved scope of particular
project. For Example- M&S is still struggling with problem of poor communication that has
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developed situation of conflicts among employee at workplace. It is directly affecting on the
entire business profit margin
Background of Marks and Spencer
Marks and Spencer has established in 1884 by Michael market as a leader which he was
joined by partner Tom Spencer. It is based on the British multinational company that sells gifts,
home furnishing, clothes and food items. It has made itself widely known in UK with over 450
stores. It is the largest store at Mable Arch, London. In 1975, they had moved firm to Canada,
Europe where they are fully established in global world (Julita, Darhim and Herman, 2020). St.
Michaels has unlimited tie intervals on the basis of their return policy as long as client produce a
receipt. It is mainly used the return policy which always providing the better service to potential
customer. In some situation, M&S had faced the problem as their profit rate decreased because it
has increasing the cost by using suppliers. Furthermore, M&S did not accept the credit and only
except store cards. During downturn period. M&S refused to budge in switching to overseas low
price suppliers.
In 2001, M&S has seen the drastic change in their business while accepting the credit and
also introducing new range of services in global marketplace. It can be used the re-engineering
concept within business model, strategy, redesigning as well as restructuring of different stores.
Identify the experience with organization.
In my personal experience, I have shared the complex poor communication problem within
M&S. It is to be considered as an effective way to improve the communication otherwise it is
directly affects on the entire business operation and function (Maggetti and Trein, 2019). I have
shared own idea, belief that M&S is still face problem due to poor communication during project
development. So that organization has made an effective plan to interact with each people and
creating healthy working environment or culture at workplace. As I have understand that poor
communication develop conflicts among multiple team. In this way, it will require to develop
implementation plan for improving the current scenario of business.
Discuss about the decision-making tool and technique
Decision-making is based on the technique that help for mapping out all possible
alternative in decision. It’s cost as well as chance of failure or success. It mainly provide the
useful application to make right choice by simplifying the decision making process.
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