Problem Solving and Decision Making in Organizations

Problem Solving
and Decision
Making

Table of Contents
Task 1...............................................................................................................................................1
INTRODUCTION ..........................................................................................................................1
MAIN BODY...................................................................................................................................1
A discussion on the nature and impact (actual and potential) of the complex problem on the
overall performance of organisations. ...................................................................................1
A research-informed cause-and-effect analysis of the complex problem. ............................1
A PESTLE analysis of the macro-environmental factors contributing to the complex problem.
................................................................................................................................................2
An evaluation of alternative solutions to the complex problem with an aim of choosing the
most appropriate solution among these alternatives...............................................................3
A demonstration of how organisations may plan implementation of chosen solution and
evaluate outcome....................................................................................................................3
CONCLUSION................................................................................................................................4
Task 2...............................................................................................................................................4
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
Define a complex problem in the workplace including its scope and impact........................4
Analyse information on the identified problem, to help inform the decision-making process5
Propose a range of alternative solutions to the problem.........................................................6
Use a decision-making technique to evaluate a range of solutions to identify the most
appropriate option...................................................................................................................7
Develop a plan for implementing the solution.......................................................................7
Communicate the plan to stakeholders...................................................................................8
Assess appropriate monitoring and review techniques to ensure successful implementation of
the solution.............................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES ...............................................................................................................................9

Task 1
INTRODUCTION
Problem solving is a process which is used to identify the solution of a critical
problem for which decisions are to be made that are part of it. Whereas decision
making is the process where an action is taken by an individual to determine the best
course of action of a particular problem. In this report, Mark and Spencer has been
taken into consideration which is a multinational company in UK. The complex problem
of job dissatisfaction will be discussed that are faced by the employees of company.
Therefore, the report will cover the nature, actual impact and the potential impact of the
problem. It will explain the cause and effect of the job dissatisfaction and analyse the
impact of the external factors which contribute to the complex problem. Moreover, it will
discuss the solution of the problem and demonstrate the implementation of the chosen
alternative.
MAIN BODY
A discussion on the nature and impact (actual and potential) of the complex problem on
the overall performance of organisations.
Job dissatisfaction occurs when the employees have negative feeling towards the
job and are unwilling to work due to the various problems such as lack of advancement,
poor management and so on(Pandey,Singh and Pathak, 2021). The job dissatisfaction
has negative impact on the organization which may include decrease in the work
performance and become less productive. The morale of the employees get down due
to the lower returns which prevent them to provide their best services to the
organisation. When the employees are unhappy with their job so they experience stress
and provide high employee turnover aerates to a business concern.
A research-informed cause-and-effect analysis of the complex problem.
There are several causes of the job dissatisfaction which the employees have to
face within an organisation are described as under:
 Limited career growth: When the employees find that there is no opportunity for
the career advancement so they show their lack of interest in performing the
work(Peng and et. al., 2021). When the employer does not provide the nurturing
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environment for the career growth and success so the employees become less
productive. This leads to the job dissatisfaction and are encourage to leave the
organisation for their career development.
 Poor management: The management plays a significant role in a business
concern because they are liable to motivate employees, planning, organising,
controlling, directing and so on. Therefore, when there is inadequate
management in an organisation so the employee perform poorly and give
unsatisfactory performance. Thus, the lack of direction leads to the frustration
among employees at the workplace.
 Work life balance: When the employees spend their whole day at the work and
the company also fail to recognise the needs of the employees so as to maintain
work life balance(Moin and et. al., 2021). So the employees get dissatisfied with
their job and are compelled to leave the organisation so that they can maintain
their personal and professional life.
A PESTLE analysis of the macro-environmental factors contributing to the complex
problem.
The pestle analysis has been done in context to the Mark and Spencer to know
the impact of the external factors on the job dissatisfaction are described as under:
 Political factors: In relation to the Mark and Spencer, the government impose
the laws and tax policies which the company has to implement(Pandey, Singh
and Pathak, 2021). But when the government changes it brings its own laws and
regulation that are imposed on the employees in a company.
 Economical factors: With reference to the Mark and Spencer, this factor affect
when the employees have low salaries so the inflation rate may affect their cost
of living. As a result, the employees become dissatisfied with their job with low
salaries.
 Social factors: In relation to the Mark and Spencer, this factors affect the
employees at the workplace when the employees have low interaction with the
leader, co-workers, customers and etc. So they are not able to understand the
needs of the people.
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