Problem Solving and Decision Making in the Workplace

This report discusses the problem of job dissatisfaction faced by employees in the UK workplace and proposes a range of alternative solutions. It also covers decision-making techniques, plan development, communication with stakeholders, and monitoring and reviewing techniques for successful implementation. Subject: BMSW4004 Problem Solving and Decision Making. Course Code: BMSW4004. College/University: Not mentioned.

BMSW4004 Problem Solving
and Decision Making

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Defining a complex problem in the workplace including its scope and impact..........................3
Analysing information on the identified problem, to help inform the decision-making process 4
Proposing a range of alternative solutions to the problem..........................................................4
Using a decision-making technique to evaluate a range of solutions in order to identify the
most appropriate option:..............................................................................................................5
Developing a plan to implement the solution thus formed:.........................................................6
Communicating the plan to the stakeholders of the company.....................................................7
Assessing the appropriate monitoring and reviewing techniques to have successful
implementation of solution..........................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The problem solving and decision making is mainly defined as the solutions which help
the businesses to navigate the hindrances and the issue being faced while working in the
company to attain the maximum satisfaction. With using these processes it mainly helps in
defining about the processes which helps in reminding the obstacles with reaching the ultimate
gaols. This report provide detail about the role-play on the case study about the dissatisfaction of
the employees working at different position in the UK. In the report it helps in defining the
complex problem being faced including its impact and scope. Also, influencing the decision-
making process. Further more, defining the range of solution and using the techniques in the
decision-making with evaluating the range of solutions by identifying the most appropriate
solution. Also developing the plan and communicating to the stakeholders. Lastly assessing the
appropriate monitoring and review techniques for ensuring successfully implementing tools.
MAIN BODY
Defining a complex problem in the workplace including its scope and impact
The complex problem is the employees are dissatisfied in the workplace while working
as to attain the job security and the satisfaction while working in the company as to serve the
consumer with working hard. The main factors which cause dissatisfaction among the employees
while working in the company in the working culture, the task and the working being associated
with the workplace culture.

Further more from the case study the real estate workplace employees scored the lowest
in the satisfied and happiness while working in the company. The employees working in the
companies are unhappy and it is considered as an complex problem which hinders in attaining
the effectiveness and high performance working to attain the set objectives. As it results in
impacting the performance and the attaining profit of the company while Woking as to attain the
set target and objectives. Also, as it impacts and results in decreasing the worker's performance
by decreasing the morale for being less productive in nature and not able to provide the quality
services while working with dissatisfaction and being unhappy (Rana and et.al., 2022). The main
scope of the dissatisfaction is the employees working in the dynamic environment are
dissatisfied as due to the poor working conditions, no career development opportunities and the
low level of pay benefits.
Analysing information on the identified problem, to help inform the decision-making process
The information being identified in the problem faced as in UK the employees are
unhappy in their jobs mainly in the real estate the happiness is at the lowest rate. As in indeed
workplace, the work happiness scored is being evaluated which helps in measuring 1800
workplace surroundings in the different sectors. further more it also helped in analysing about
the problem being faced as the scoring mainly rated from 1to 5 on the basis of the statement
being asked employee as 'I feel happy at work all the time'. Which helps in analysing about the
belongingness, stress level, the satisfaction and the supporting from the company and its
management. With researching 2000 employees and various sectors in the UK it resulted and
impacted the satisfaction of employees working at different job level. With this it is being
analysed that every fifth year the worker feel unhappy with playing and performance their role
which are working at different position. As in the real estate the lowest and unhappiness in the
employees working is dissatisfied is due to the limited growth in their career, also low paid jobs
and the poorly managed while working in this sector which lack the work life balancing.
With analysing all the information it is necessary to motivate the employees to work in
more better and enthusiastic manner which helps in attaining competitiveness. For improving the
motivation and increasing the competitiveness the decisions making problems implement various
changes as to adapt various ways for motivating and successfully encouraging the employees to
work and accomplish the results (Halder, 2018). Thus, with adopting the measures and ways for

improving the motivation of the worked as for providing more satisfaction mainly helps in
resulting and influencing the employees with better decisions in the company.
Proposing a range of alternative solutions to the problem
Defining various ways and solution for solving the problem of unhappy and dissatisfied
employees working at different jobs are as follows:
Offering competitive salary and rewards: as by offering competitive salary and various
monetary and non monetary rewards mainly helps the employees with motivating to attain and
work in more enthusiastic manner to attain the rewards and the incentives.
Listening employees concerns: with listening the employees voice and their concerns It helps in
motivating to feel valued and work in the company attain competitiveness while working in the
dynamic surroundings.
Prioritizing well-being of employees: With prioritize the working of the employees as by
providing the safe and clean Woking surrounding to work and perform all the given task helps in
attaining competitiveness in the company.
A positive working environment: building the positive working environment mainly helps in
influencing the employees by feel motivating and influences for attaining better experiences
which helps in sustaining positivity (De Clercq and et.al., 2019). As for creating the positive
working environment by openly communicating with building trust and listening to employees as
for promoting and providing equal opportunities while working at the particular place in the
dynamic business surroundings.
Providing feedbacks: with giving feedback to employees mainly helps in defining the
performance of the employees this helps in building trust which results in motivating employees
to build an improve the performance while performing and working in the workplace.
Working life balance: providing the work life balance helps in ever-increasing and building
happiness among employees (Muntz, Dormann and Kronenwett, 2019). With this by adopting
and providing the flexible working schedules for the employees by giving leisure services and
relaxing times for the employees to feel motivated.
Using a decision-making technique to evaluate a range of solutions in order to identify the most
appropriate option:
Considering the insights of Indeed's work happiness score, it has been observed that the
employees are not satisfied with the environment and not happy with their work conditions and

position. The employees over there are not receiving the required and desired work appreciation,
hence, not feeling any sense of belongingness towards the organization. This can hinder the
employee retention rate and immediate measures need to be undertaken to make the employees
satisfied with their job position and task. For this, the company is advised to opt for various
motivating and mentorship programmes to keep the employees engaged not only in the work
but also in the extra-curricular activities. This will increase their overall productivity and will
reduce the chances of getting dissatisfied with their surroundings and working environment. The
organization can even initiate the process of interaction and communication with its employees
to realize the needs and preferences of their employees. So, the most appropriate option is to
ensure the well-being of the employees and to measure the expected outcomes and their
deviations to identify which all areas require improvement in order to balance their work life
along with their personal lifestyle.
Developing a plan to implement the solution thus formed:
Identifying the
solution
Analysation of
information
Identifying the
alternatives
Choosing
among the
alternatives
Implementing
actions
Review of the
solution made
Motivating
and
mentorship
programmes
All the
information
regarding the
decision-
making of
motivating
employees
will be taken
into
consideration
as to extract
the best
sources of
information.
In the process,
there will be a
lot of
alternatives
found, listing
of all the
favourable
items will be
of a great help
The most
favourable
alternative has
to be chosen in
order to retain
the employees
in a positive
way which can
further result
in the overall
effectiveness
of the
organization.
The decision-
making plan is
now ready for
execution as
all the
necessary
steps have
been taken to
ensure success
through the
selected
motivating
programmes.
The solution
made should
be properly
evaluated and
interpreted as
to identify
what are the
consequences
of the decision
or will it have
a positive
impact.

Interaction and
communicatio
n process
To identify
and determine
what all are
the recent and
trending topics
of the time
being.
What all can
be more
attractive and
stimulating
topics for the
employees
other than the
chosen ones
that can
increase their
work
performance.
The best
alternative or
option that
will have the
maximum
votes will be
implemented
as per their
preferences.
The positive
actions and
alternatives
will be carried
out keeping in
mind the rules
of formal
interaction
process.
Then it will be
decided
whether the
executed plan
of formal
interaction
between the
management
and the
employees
was a success
point.
Communicating the plan to the stakeholders of the company
The company must have the effective ways to have better communication with the
stakeholders. By having the proper communication of the above plan made helps the stakeholder
to have more investment and increases the share capital. As the company was facing the problem
of job dissatisfaction which used to have great impact on the employees (Wakiru and et.al.,
2019). By making the stakeholders, customers, employees, etc. about the solutions of the
problem helps them to retain with the organization.
The objectives and alternatives set in the above plan must be communicated with the
stakeholders by using Email or newsletters as this is considered as one of the best method
communication with stakeholders. This used to have immediate delivery of the information and
manage the communication confidential in the company. By this they must provide their
suggestions to the company on the plan share by them. This is one of the great problem faced by
the UK people which must be managed by the company by having proper communication with
the people and stakeholders in the market.
Assessing the appropriate monitoring and reviewing techniques to have successful
implementation of solution
There are different monitoring and reviewing techniques that helps the business to have
the successful implementation of the plan. This helps to know about the plan and solution

implemented is good or not for the company as this used to have great impact on the working of
employees. The appropriate techniques is as described below:
1. Benchmarking: This method helps to measure the business metrics and practices
by having comparison with the business or with the competitors. The companies
of UK can opt this technique in order to review the plan implemented by them in
order to solve the problems faced by the employees (Mortaji, Noori and
Bagherpour, 2021).
2. Observation: This is also the one of the best technique that makes the companies
to know about the performance of the employees. By observing the plan and
making them know to the stakeholders helps the employees to have better
working at their workplace.
3. Variance analysis: This is basically the study of the deviations that helps the
companies to measure actual outcome with the planned one (Khosla, Khandnor
and Chand, 2020). By this it helps the company to know and monitor about the
techniques to know about the performance and its impact on employees.
CONCLUSION
From the above report it has been concluded about the problem faced by more than one
third of the UK employees. In the report it is described about the complex problem in the
organization by stating its scope and impact. Further this report has also analysed the information
on the problem identifies to have the good decision- making. Further this decision- making
techniques has also helped to give the better solutions to the problem faced by most of the
employees in UK. Moreover, the report has evaluated about the plan that helps them to overcome
from the problem and have better communication with the stakeholders. At last the above report
has assessed the appropriate monitoring and reviewing techniques to have the better
implementation of the solution.

REFERENCES
Books and Journals
De Clercq, D and et.al., 2019. The relationship between workplace incivility and helping
behavior: roles of job dissatisfaction and political skill. The Journal of
psychology. 153(5). pp.507-527.
Halder, N., 2018. Investing in human capital: Exploring causes, consequences and solutions to
nurses’ dissatisfaction. Journal of Research in Nursing. 23(8). pp.659-675.
Ivens, S., Schaarschmidt, M. and Könsgen, R., 2021. When employees speak as they like: Bad
mouthing in social media. Corporate Reputation Review. 24(1). pp.1-13.
Khosla, A., Khandnor, P. and Chand, T., 2020. A comparative analysis of signal processing and
classification methods for different applications based on EEG signals. Biocybernetics
and Biomedical Engineering. 40(2). pp.649-690.
Mortaji, S. T. H., Noori, S. and Bagherpour, M., 2021. Adaptive Project Monitoring and Control
with Variable Reviewing Intervals. International Journal of Innovation in
Engineering.1(4). pp.34-46.
Muntz, J., Dormann, C. and Kronenwett, M., 2019. Supervisors’ relational transparency
moderates effects among employees’ illegitimate tasks and job dissatisfaction: A four-
wave panel study. European Journal of Work and Organizational Psychology. 28(4).
pp.485-497.
Rana, N.P and et.al., 2022. Understanding dark side of artificial intelligence (AI) integrated
business analytics: assessing firm’s operational inefficiency and
competitiveness. European Journal of Information Systems. 31(3). pp.364-387.
Wakiru, J. M. and et.al., 2019. A review on lubricant condition monitoring information analysis
for maintenance decision support. Mechanical systems and signal processing. 118
pp.108-132.
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