Problem Solving and Decision Making in the Workplace

BMSW4004 Problem Solving
and Decision Making

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Defining a complex problem in the workplace including its scope and impact..........................3
Analysing information on the identified problem, to help inform the decision-making process 4
Proposing a range of alternative solutions to the problem..........................................................4
Using a decision-making technique to evaluate a range of solutions in order to identify the
most appropriate option:..............................................................................................................5
Developing a plan to implement the solution thus formed:.........................................................6
Communicating the plan to the stakeholders of the company.....................................................7
Assessing the appropriate monitoring and reviewing techniques to have successful
implementation of solution..........................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The problem solving and decision making is mainly defined as the solutions which help
the businesses to navigate the hindrances and the issue being faced while working in the
company to attain the maximum satisfaction. With using these processes it mainly helps in
defining about the processes which helps in reminding the obstacles with reaching the ultimate
gaols. This report provide detail about the role-play on the case study about the dissatisfaction of
the employees working at different position in the UK. In the report it helps in defining the
complex problem being faced including its impact and scope. Also, influencing the decision-
making process. Further more, defining the range of solution and using the techniques in the
decision-making with evaluating the range of solutions by identifying the most appropriate
solution. Also developing the plan and communicating to the stakeholders. Lastly assessing the
appropriate monitoring and review techniques for ensuring successfully implementing tools.
MAIN BODY
Defining a complex problem in the workplace including its scope and impact
The complex problem is the employees are dissatisfied in the workplace while working
as to attain the job security and the satisfaction while working in the company as to serve the
consumer with working hard. The main factors which cause dissatisfaction among the employees
while working in the company in the working culture, the task and the working being associated
with the workplace culture.