Problem Solving and Decision Making - Analysis, Process, and Methods

Running head: PROBLEM SOLVING AND DECISION MAKING
Problem Solving and Decision Making
The Name of the Student:
The name of the University:
Author Note:

1PROBLEM SOLVING AND DECISION MAKING
Part A
Section 1: Problem Solving Analysis and Process
Question 1
Answer a
According to Ackoff’s concept of mess, the organizational managers are not always
confronted with the problems, which are independent in nature. However, at dynamic
situations, which comprise complex systems of the changing problems, the managers need to
interact with others (Bardach & Patashnik, 2015). These situations are known as messes, as
per Ackoff. While working at a company, I faced some issues with my co-workers. The
managers did not solve the issues as they thought those were personal, but they managed the
messes so that other workers do not face such problems in future. Moreover, Ackoff
suggested that the problems are generally the abstractions which are extracted from the
messes after analysis.
Answer b
Resolution refers to the determination of a similar issue that has arisen before
and the management checks whether the past approach can be utilized for the current
problems. On the other hand, solutions refer to the best possible outcomes. The solutions are
considered to be the most frequently and deployed method of solving issues. Last but not the
least; dissolution can be considered to be the most highly valued approach for solving issues.
Moreover, it can be said that dissolution is the common way of preventing any organizational
issue. Eliminating or dissolving the issues can only be achieved via redesign.

2PROBLEM SOLVING AND DECISION MAKING
Answer c
(Figure: Problem Solving Process Diagram
Source: Created by Author)
Answer 2
Critical thinking refers to the ability of analyzing the way an individual thinks
as well as presents evidences for their ideas and simply accepts their personal reasoning quite
sufficient. One can gain several benefits by mastering their abilities or skills of critical
thinking, like better control, own learning as well as empathy. The importance of thinking
skills in problem solving simply emphasizes upon the self-directed, self-monitored, self-
corrective and self-monitored thinking. It ensures effective and efficient communication as
well as problem solving abilities and the commitment of overcoming native sociocentrism
and egocentrism (Van Aken & Berends, 2018).
From solving class assignments to organizational problems and facing real
world tough situations, critical thinking abilities are considered to a valuable skill for the
Six-Step
Problem Solving
Model
Provides
Consistency
Highly
Encourages the
collabortive
team work
Ideal for the
complex
problems as it is
easy to repeat
the steps
It is a procedure
for conitnual
improvement