Impact of Environment on Employee Performance

This assignment explores the importance of a positive work environment, problem-solving skills, and effective communication among employees. It discusses how these factors contribute to increased productivity, better employee retention, and overall organizational success.

PROBLEM SOLVING

Table of Contents
INTRODUCTION...........................................................................................................................1
PART 1............................................................................................................................................1
1.1 Stages by which problems can be identified.........................................................................1
1.2 Process of critical thinking and innovation...........................................................................2
PART 2............................................................................................................................................2
2.1 Component of PEST ............................................................................................................2
2.2 Communication principles....................................................................................................3
PART 3............................................................................................................................................4
3.1 Comparison among qualitative and quantitative data...........................................................4
3.2 Calculation of central tendencies..........................................................................................5
PART 4............................................................................................................................................7
4.1 Electronic letter to HR manager ...........................................................................................7
4.2 list of events that are followed in an organisation ................................................................7
PART 5............................................................................................................................................8
5.1 Key attitude and behaviour that are carried by employee's at workplace.............................8
5.2 Impact of Environment on employee's performance............................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Problem-solving is said to be the process of research solution to a challenging or complex
issues that are arises in an organisation. It can happens among employees and employers,
workmen and top authority etc. problem are at the middle of what so many people does at
workplace in regular days. The project consist of various issues and its effective use of
communication skills that impact external environment. Some explanation is provided through
using charts and measures of central tendency (Burrows, Macdonald and Wright, 2013). Other
part of the project comprises of list of event that are help to overcome problems that are faced
by employees at the workplace and a job letter to an HR of a MNC. At last a proper relationship
development among employees at the work place is discussed.
PART 1
1.1 Stages by which problems can be identified
Problem solving can be more effective if proper planning is done prior any issues arises.
Although it is an intellectual task that would help in find out and analysing main reason of the
cause that an employee's is facing at the workplace. The main objectives of the manager is to
remove the obstacle those are making more impact on internal and external part of the concern
department. Regarding this some of them are psychological, physiological and disabled issues.
Under the psychological process problems can be solved through puzzles and number games.
Process of problems solving:
 Determination of various key problems: It can said to be the initial stages of the
process. Under the company TESCO management is trying to overcome issues through
regular identification of each and every employees reaction and there working
capabilities (Chanda, 2013). It can be done at internal or external level of the department
because most of issues are arises at operational level were number of employees are
working under the guidelines of a leader.
 Development of plan and guidance to utilise resources: Under this stages certain plan
and strategies are being develop in order to make them more appropriate to complete
there work according to the guidelines. Role of manager is to plan in relation to research
issues that are making more impact on the employees as well as an organisation.
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Resources of the company can be utilise in more effective manner so that chance of risk
can be minimised.
 Implementation stages: In this phase management need to summarise all the ideas to
overcome the problems and implement it in order to see the reaction of the people
whether it works according to the plan.
 Analysis the outcomes: At last the understanding of the problems can be analysis
according to the plan that it is going in right direction (Van, MerriëNboer, 2013).
1.2 Process of critical thinking and innovation
In an organisation the most critical aspect that employees need to posses is there attitude
and there thinking capabilities in order to make effective performance at the workplace. It will be
helpful in motivating the employees and at the same time their problems cab be handled in more
effective manner. There are various steps that are involve regarding critical thinking and
innovation:
 Psychological feature: It can said to be that ability which a person carries in order to
achieve the organisations aims and objectives. Knowledge and experience of an
employees can help them to make them strong enough to face the problems by
themselves.
 Effective solution: The manager need to develop there thinking capabilities in such a way
that they can make effective solution by using innovation ideas in an organisation. It
required new strategies and plan in specific manner (Problem Solving and Analytical
Skills. 2013).
 Evaluation and use of application: Under this process manager analysis that whether the
decision taken in order to solve the grievances of the employees can generated profit in
coming future. Regarding this various steps and applications can be use to innovate there
market thinking.
PART 2
2.1 Component of PEST
Marketing theories can be analyses through PEST because it affect the business
environment directly or indirectly. Basically, it can said to be common principles which is used
as management instrument which is use to track various situational factors that can affect the
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performance and stability of an organisation. It is the major responsibility of employees to
provide information to there seniors regarding external factors of an environment.
 Political factors: All those problem that are related with government rules, regulation, and
other tax policies which are impacting business of TESCO are to evaluated under this
part.
 Economical element: It will be considered as analysis of external factors those are
affecting productivity of the business. It mostly based on growth, stability and changes in
productive. In order words there are certain aspect which are related with it are
unemployment, inflation and accessibility of credit (Ahern, Leavy and Byrne, 2014).
 Social issues: Under this factors that a company can analyse the demographic situation
which are based on age, income and other part of the business that are present in the
market.
 Technological factors: as it has been found that technology had made drastic change in
overcome the issues that are arises at workplace. Connectivity of people with the internet
has make them communicate with each other.
2.2 Communication principles
In relation to solving employees problems an organisation is using so many types of
techniques which are helpful in reducing the communication barriers in TESCO. Some of them
are:
 Quality principles: It an be the most important principles use by TESCO in order to
overcome barriers that are arises during communication of information among each other.
 Informality: Most of the organisation is using formal system of communication that
happen to slow the growth possibilities and also delay to achieve there goals in right time.
So there have to be proper informality among communication system.
 Clear and simple: If an information is unclear it can create wrong message to an
individual as well as an organization. The chance of conflict can be more. So it should be
more clear and simple to understand.
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PART 3
3.1 Comparison among qualitative and quantitative data
Both Qualitative and quantitative are useful method use by an organisation in order to
provide completed image of TESCO so as to make effective decision in order to overcome
problem:
Qualitative data: It is said to be that techniques which is use in order to collect
information that are based on research, questionnaire and other ways (Depaepe, De Corte and
Verschaffel, 2010). It comprises of various content that are related with tangible objects such as
colour, texture, test and visual aspect.
Q1. Are the products provided by the company meeting their expectations?
a) Yes
b) No
a) Yes b) No
0
10
20
30
40
50
60
70
80
90
90
10
Number of customers
From above information it has been observe that around 90% of the customers are
satisfied with the product offered by TESCO. It means that company products are more superior
quality.
Quantitative data: It is that method which is use to collect data which are based on
numerical or statistical manner. It is the most effective tool which is use by the company because
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it provide more accurate results with minimum cost. Under this process the total number of
people are selected in relation to know there thought regarding the quality and features of the
product offered by TESCO.
Particular
Satisfied
customers
in %
Quality 26
Service 14
Material 22
Safety 20
Price 18
100
Quality Service Material Safety Price
0
5
10
15
20
25
30 26
14
22
20
18
Satisfied customers in %
From above diagram it has been found that company is focusing on quality of there
product with 26% and material as 22%. The major concern is the safety measure that are taken
more weight age by the company.
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3.2 Calculation of central tendencies
Particular Satisfied customers in %
Quality 26
Service 14
Material 22
Safety 20
Price 18
100
Mean 20
Median 20
Mode 8
 Mean: It is the combination of total average of the number collected for the research
work. It is use to calculated fixed set of values from the collected numbers. As from
above data the mean value is 20.
 Median: It refers as that quantity which is collected from centre part of the data
frequency arrange from the values (Hwang and et. al., 2014). Median values from that
data is 20.
 Mode: It is maximum representation of the values that are summaries from the collected
data. The maximum value is 8 that is come most of the time.
PART 4
4.1 Electronic letter to HR manager
To,
The HR manager
TESCO LTD
Dear sir/ma'am,
This is in reference with the post of administrative assistant profile into your firm that
have been advertised in a newspaper, on behalf of your organisation, by you. I am Smith and
after seen your job profile I think that I do have such capabilities, knowledge and skills that
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your company required. Currently, I am operating in a administrative department on the post of
senior manager. But I want a level where I can use my skills and capabilities for the
development of my individual as well as company goals. I think this company have such kind
of proficiency that would sharpen my knowledge and take me to the next level in coming
future.
Educational qualification:
 MBA With 1st division
Experience:
 More than 5 year in the concern field.
Key skills:
 Perfect knowledge of technical
 Impressive communication ability.
Thank You
Regard
Smith
4.2 list of events that are followed in an organisation
There are various aspect of business which are to be taken into consideration before
making any changes. To make people free from there mind they need a complete change that are
fulfilled by organising various events that would motivated them to work in most effective
manner. Some of them are:
 Seminars: It refers to be the type of event that motive is to provided valuable information
about employee relation or any other aspect by the top management or by introducing
outside persons that would help to change the perception of the people to work freely in
an organisation (Griffin and Moorhead, 2011).
 Meetings: It is interaction among two parties which are organised in order to solve some
issues that are related with the employees and there work. Under this a common topic is
discussed in order to make valid conclusion and plan to overcome it.
There are some other events like role play and games those are use by the management in
order to solve various workplace problems.
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PART 5
5.1 Key attitude and behaviour that are carried by employee's at workplace
There are some various key aspect which are related with employees which they apply in
there work in order to make there work more attractive and effective. The main purpose for
which organisation and employees are working together are to achieve goals and objectives.
Performance of an employees are mostly relies on there work and behaviour words each other.
Some of the key behaviour are:
 Effective cooperation and coordination: In any organisation like TESCO the main role of
an employees is to develop effective cooperation system at workplace. The goals can
easily be achieved if there is a proper coordination between each other.
 Positiveness in attitude and style: In order to solve various problems at workplace they
need to carry positive attitude that would increase the quality and working capacity of
them.
 Effective working environment: One thing that is very common in employees that they
need proper and peaceful environment to work.
5.2 Impact of Environment on employee's performance
Performance is that every company need to focuses in their premises. So if they are
getting more effective environment they can work according to the efficiency more positive
results can be drawn. It is another important tool use by the company in order to retain them for
long period of time (Oradee, 2012). In TESCO they are providing regular interactive session
among new and old employees by organising a game so that they can know each and every
people in well effective manner.
CONCLUSION
From mentioned project assignment it has been concluded that problem-solving is the
major concern for every department as it need to manage there work according to the planning so
that more effective results can be made. In consist of various process and PEST analysis to
overcome problems that are arise among employees at the workplace. In other part of the project
explained about factors that would affect business environment and other key behaviours that an
employees carries during there work. Overall report is based on solving issues and make
harmonious relationship among employees and organisation in order to get more positive results.
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REFERENCES
Books and Journals:
Burrows, L., Macdonald, D. and Wright, J. eds., 2013. Critical Inquiry and Problem Solving in
Physical Education: Working with Students in Schools. Routledge.
Chanda, M., 2013. Introduction to polymer science and chemistry: a problem-solving approach.
CRC Press.
Van MerriëNboer, J.J., 2013. Perspectives on problem solving and instruction. Computers &
Education.64. pp.153-160.
Ahern, T., Leavy, B. and Byrne, P.J., 2014. Complex project management as complex problem
solving: A distributed knowledge management perspective. International Journal of
Project Management.32(8). pp.1371-1381.
Depaepe, F., De Corte, E. and Verschaffel, L., 2010. Teachers' approaches towards word
problem solving: Elaborating or restricting the problem context. Teaching and Teacher
education.26(2). pp.152-160.
Hwang, G.J and et. al., 2014. Effects of an integrated concept mapping and web-based problem-
solving approach on students' learning achievements, perceptions and cognitive loads.
Computers & Education.71. pp.77-86.
Griffin, R.W. and Moorhead, G., 2011. Organizational behavior. Cengage Learning.
Oradee, T., 2012. Developing speaking skills using three communicative activities (discussion,
problem-solving, and role-playing). International Journal of Social Science and
Humanity. 2(6). p.533.
Online
Problem Solving and Analytical Skills. 2013. [Online]. Available through:
<https://www.kent.ac.uk/careers/sk/problem-solving-skills.htm>. [Accessed on 14th
August 2017].
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