logo

Problem Solving Strategies - PDF

11 Pages2934 Words94 Views
   

Added on  2021-02-20

Problem Solving Strategies - PDF

   Added on 2021-02-20

ShareRelated Documents
The imperial hotel, London
Problem Solving Strategies - PDF_1
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1Discuss the problems from a management and operational perspective in hotel...................1Problem solving strategy........................................................................................................2Management and operation theories and principles...............................................................5CONCLUSION................................................................................................................................7References........................................................................................................................................8
Problem Solving Strategies - PDF_2
INTRODUCTIONThe hospitality industry is a board category of field in service sector. This includesvarious segment which are considered in this sector such as event planning, food and drinkservices, transportation (Akgunduz and Eryilmaz, 2018). Employees are played effective roles inthis sector because they are provided best services to customers. Hotel is also best part ofservices industry which is related to provide accommodation and lodging services. The presentreport will be based on “The imperial hotel” which is established in London. It is the well-knownbrand hotel in 4 star hotel chain. The report will identifying causes of staff turnover. Report willalso discussing by various strategies to solve problem. The solution of problem will supportedby the different management and operation theories and principles. MAIN BODYDiscuss the problems from a management and operational perspective in hotel.The imperial hotel is 4 star hotel in London and it is operates 25 hotels in UK. Recently,new general manager, Peter Farnsworth taken over management of the whole hotel. The hotel isfaced one of the biggest problem which is employee turnover. It is gives extremely high impacton imperial hotel. The employee turnover refers with the number of employees who are leavecompany and placed at other place. This condition is bad and losing the lowest performance inthe business. This gives negative impact on the company because most of employees are leavingjob and other hand customers are suffers from various services by lack of employees at hotel.Hotel is face problem from high staff turnover with 80% of the staff leaving within the year. Thisaffect to the business and it growth in negative manner because employees are leaving job. Thisis not good for hotel and also for customers. Causes:There are various causes which is generate employee turnover in hotel from the side ofmanagement and operation (Claver-Cortés and et.al., 2019). Those help to understand whyemployees are leaving job from hotel. The causes of employee turnover such as:Poor guest satisfaction:Poor guest satisfaction is refers the customers are not satisfied by hotel services. This cancreate by lack of proper training. Lack of proper training is biggest problem of the Hotel Imperialwhich is create poor guest satisfaction at workplace. This create lots of mistakes which are1
Problem Solving Strategies - PDF_3
happens by employees of hotel. By ignoring this responsibility company faced legal problem andcreates accidents at workplace. This will give negative impact on hotel because employees arenot done work and also not able to provide best customers services. For that, they are feeldemotivated and take decision for leave job. Figure 1- FISHBONE DIAGRAM(Fishbone diagram, 2018)2
Problem Solving Strategies - PDF_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Management Assignment - IMPERIAL HOTEL CASE
|9
|2777
|281

(PDF) Case Study on hotel Imperial
|8
|2281
|376

Assignment on Management Theories (Doc)
|8
|2510
|82

Case Study Planning Sheet for Imperial Hotel
|9
|2551
|236

Introduction to Management Sample Assignment
|10
|2571
|404

Solving the Problem of Poor Guest Satisfaction at The Imperial Hotel
|10
|2563
|44