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Procedures for Handling Complaints PDF

   

Added on  2021-01-09

4 Pages1375 Words62 Views
DN2
Procedures for Handling Complaints PDF_1
Task 1Identify the requirements of competent, effective and safe practiceIn dentistry, it is very essential to ensure competitive, effective and safe practices as it helpsin providing quality care to patients. One of the most important role of dentists in today’s practice ispatient safety. This helps in eliminating errors and reducing health care acquired diseases. It can beimproved by using proper communication, protocols and learning initiatives. It is very necessary thatevery clinician should follow patient safety standards so that risk of their hurt against falls andequipment can be reduce and delivery of quality services can be ensured. Task 2Describe procedures for handling complaints. Include at least SIX points. Refer to Standards for the Dental Team, principle 5. How would you, personally, follow these?The procedures to deal with patient’s complaint must be defined as well as made known topatients. In dental practice, it is very necessary to establish an appropriate procedure ofcomplaint handling for patients who are receiving treatment. It is very necessary that effective complaint procedure is readily available for patient toutilize, respect their rights to complaints and provide them constructive and prompt response.The procedures must be clearly written and able an individual to investigate grievances fairly,efficiently and consistently. It is very essential for dental care institutions and organisation to have an effective and clearcomplaint procedure as it can provide opportunity to improve services. These procedures will be followed effectively by implementing clear and transparent policieswithin healthcare practice. Apart from this, by responding to complaints promptly inconstructive and calm way and respecting their confidentiality, one can follow the procedureof handling complaint in proper way. When complaint regarding treatment can not be resolved at local level, patients can take theircase to DCS (Dental Complaints Service). The advisers prioritize informal resolution thatincludes working with dental professional and complainant to try and reach agreement. Thecase is referred to panel of volunteers if it proves impossible. Recommendations like partialrefund, an apology, full refund etc. are provided by panel if agreement still can not bereached. Research the current legal and regulatory requirements, professional codes of practice andorganisational policy and procedure in relation to dental Nursing. Then, outline each of thefollowing and explain the guidelines a Dental Nurse has to follow:Data Protection Act: As per this act, it is very necessary for organisations and institutions toensure that information is used lawfully, transparently and fairly. This act controls the use of personal
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