Process Of Management Operations M&S

Added on -2020-02-12

| 16 pages| 4858 words| 39 views

Trusted by 2+ million users,
1000+ happy students everyday

Showing pages 1 to 4 of 16 pages

MANAGEMENT ANDOPERATION
Table of ContentsMANAGEMENT AND OPERATION ..........................................................................................1INTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 Role and characteristics of leader and manager ....................................................................3P2 Application of role of a leader and function of manager in different situations....................5P3 Theories and model of approaches........................................................................................6TASK 2............................................................................................................................................8P4 Key approaches to operation management and role of leader and manger in theorganisation.................................................................................................................................8P5 Importance of operational management in achieving the objective of the business............10P6 Factors that have impact over the operational management and decision making..............11CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14
INTRODUCTIONOperation management is the important task for the company. It enables the company towork in any kind of situation or business environment with more efficiency and accuracy.Operation management defines how to manage the operation of the company and to put besteffort to the task that is assigned (Ageron, Gunasekaran and Spalanzani, 2012). Operationmanagement administers the practices that are followed in the business to provide high levelefficiency to the work. Operation management is the process for conversion of material andlabour to the goods and services to increase the profitability of the company. It helps theorganisation to establish balance between revenue and expenditure. TASK 1P1 Role and characteristics of leader and manager Following are the roles that leader of M & S Ltd plays in the organisation-1.Decision maker:Leader is the one who take all the decision that are required for the smooth working. Leader isthe one who has the quality to take decision because leader has good skill to command the teamand leader is the one who has more intellectual skills than other team member (Alderton andSaieva, 2013). Marks and Spencer leaders have a quality to take appropriate decision throughwhich they can make their business running smooth. As by this, they can deal with everysituation in an appropriate manner. 2.Thinker:Leader has the quality of thinking new innovative ideas. It is the duty of the leader to think onevery aspect of the business and after consider all the points take the decision on the situationthat arise in the company. M&S leaders are always think something new and innovative throughwhich they can gain maximum market share. Moreover, their thinking criteria for taking decisionunfavourable situation also maximise. 3.Image builder:Integrity and professionalism are the key factor that build the image of the organisation in thepublic. These factors help the organisation in to achieve the support of the employee.Marks andSpencer company leaders actively participate in all operations of business which enable them increating a different image of their organisation in front of others.
4.Team Builder:Leader is the supreme authority who has intellectual power and high level skills. Leader canbuild the strong relationship among the team member. Leaders of reference company play aneffective role in making a team. Hence, for this they organise some activities which aid them inmaking a interaction between all employees of a company. Following are the role and function of the manager-1.Figurehead role of manager:Manager is the head of strategic business unit of an organisation and performs many duties in theorganisation as welcoming official visitor, signing of legal documents.2.Liaison role of manager:Manager plays role of liaison as establish coordination among the various sector of theorganisation. Manager also interacts with manager of other organisation.3.Disseminator role of manager:Manager collects various information from various sources and advertise such information andpasses some of the information to the top management and to the subordinates (Ashby, Leat andHudson-Smith, 2012).4.Disturbance handler role of manager:Manager responds to the problems that are arise in the organisation as disturbance handler.Problem may be as strike, bankruptcy. Following are the key characteristics of a good leader and a manager-1.Focus:Leader and manager focus on the task that are assigned. Manager focuses on the objective andgoal of the organisation and leader focuses on specific task that is assigned to the team.2.Good communicator:Effective communication have great impact on the mind of subordinates. Manager interacts withthe public in programmes and seminar so effective communication attracts the people towardtheir organisation (Barton and Court, 2012).3.Self confidence and will power:Confidence is the power that attracts the people toward the organisation and provide satisfactionto the mind of the customer. Willing power helps in to deal at every situation that arise in thebusiness.

Found this document preview useful?

You are reading a preview
Upload your documents to download
or
Become a Desklib member to get accesss

Premium

$45

Q&A Library Access

Chat support

12

Document Unlocks

4

Answer Unlocks

Students who viewed this