Process Map and Control Chart

Running head: PROCESS MAP AND CONTROL CHART
PROCESS MAP AND CONTROL CHART
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Table of Contents
Introduction.................................................................................2
Methodology................................................................................2
Process Map:................................................................................ 3
Process Re-map............................................................................ 5
Control charts:.............................................................................6
Conclusion...................................................................................7
References:.................................................................................. 9
Appendix:................................................................................... 10

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Introduction
The process map is the management and the planning tool that can be visually elaborates
the work flow. By using this process the mapping software, the process maps show the series of
the tasks which produces the end result (Montgomery et al. 2015). This process map is also
known as the flow chart.
The control chart is a kind of the graph that is used to the study of the process changes
over the time. It is always has the central line for the average range, an upper line for the upper
control limit, and also the lower line of the lower control limit. These lines can be determined by
the historical data.
This report discusses regarding the process map and how it is implemented in the super
market named Coles. It also discusses regarding the idea of the control chart and its
implementation in the supermarket company named Coles.
Methodology
The purpose of the process map is for improving the efficiency of the organization and
their business. It also provides the inner view of the process and it will help the team for the
brainstorming idea and it also provides the documentation of the process. This tool very
important for supermarket named Coles. Process mapping of the Coles will be able to identify
the bottlenecks, repetition and also the delays in the delivery of the product. This will help to
define the process boundaries, owner of that particular process, responsibilities of that process
and the measure of the effectiveness (Lee and Snyder 2017). The process mapping of the
supermarket company named Coles will able to understand the process very clearly. By using

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this chart the process of doing the business and delivery of the goods to the customers becomes
very easy. This is the very simple example of the process map of the ‘Coles’. Many parts of this
business has the similar kind of the diagrams for understanding the processes of the business of
this company and also improve the efficiency of the business process. This includes finance,
supply chain, marketing, accounting and many others. The process mapping will allow the
company named Coles is used for visual communication of the important details of the process
but do not need to write the directions which is extensive. The use of the process map which
includes:
 It will increase the understandability of the project.
 It will increase the power of the analysis for the improvement of the process.
 The company needs to show the others for doing the process flow.
 It will improve the contact between the individuals for engaging in the same
process.
 It will provide the documentation of the process.
 It will help the company regarding the planning of the project.
Process Map:
Process map of Coles can simplify the project flow because:
 It will be very effective for creating and speeding up the design of the project
 It will provide the efficient communication visually, information and also the data.
 It will help the process known as the problem solving and also the decision making.
 It will be used to identify the problems related to that company and also the sample
solutions regarding that.

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 It can give the solution very quickly and also very economically.
 It shows the process which is breaking down into the steps and it can be very easily done
by using the symbols.
 It shows the connection and sequences in depth.
 It shows the entire process of the marketing strategy of the Coles which will show the
entire process from the start to the end.
Process maps helps the employees to understand the relevant features of the process and it
will allow the employee for producing the useful data for using the problem solving
approach. It will also help the supermarket company for asking questions very strategic
manner for any kind of the business strategy.
There are different kinds of the process maps which are available in the super market
company named Coles. This includes:
 Activity Process Map: It represents the activities related to the value added and the
non-value added.
 Detailed Process map: It will provided more descriptive view at the every step of
the process.
 Document map: This documents are the inputs and the outputs related to the
process.
 High-level process map: High level communication of certain process that involves
the communication between the Supplier, Input, Process, Output and many others.
 Rendered process map: It will represent the present state and also the processes of
the future state for viewing the areas for the improvement of the improvement.

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The current process in Coles Company makes the customers’ checkout with the staffs
involved and this takes up a lot of time for the customers. The customers are required to provide
the items that they have collected at the checkout point in the shop. The staffs would be scanning
the items and creating the total bill for the customers in the organization (Rohani and Zahraee
2015). The staff would then calculate the bill for the customers and provide the bill to the
customer after printing. After this the customer makes the payment to the staffs and the staffs
generate the invoice for the customers. The customers are then provided with the invoice which
completes their shopping process. However, this process is not at all satisfactory for the
customers and they are not able to complete the procedures completely.
Process Re-map
The checkout process for the Coles Company has been remapped in this diagram
provided above. It can be proposed that a system is developed with would be helpful in
automating the checkout process for the customers. The system would be implemented with the
help of RFIDs. In addition to this, the products would be marked with some tags. The customers
would be provided with bags containing the tags. The Tags would be scanned in the account of
the bag as soon as they enter a product into a bag. Hence, the total bill for the customers would
be calculated automatically for the customers and they would be able to make the payment
accordingly. The customers would be displayed the total bill during the checkout process and
they would be provided with a invoice after they have had made the payment.