Impact of Leadership Style on Employee's Performance and Productivity

This study examines the impact of leadership style on employee's performance and productivity within an organization. It aims to identify the need for leadership, analyze the connection between leadership styles and employee productivity, and recommend approaches to enhance productivity and performance. The study focuses on Wick Hill, a software development company.

PRODUCTIVITY IN
INFORMATION TECHNOLOGY
INDUSTRY

ABSTRACT
leadership is the art of motivating and encouraging a group of people to act toward
accomplishing of common goal. Leadership styles within an organisation plays an important in
influencing employees to work with full dedication and achieve business objectives. Number of
leadership styles will be used by Wick Hill in improving employee's performance and
productivity level. This is a main objective of this dissertation and for accomplishing this
objective different activities have been done by researcher. Introduction is a first activity of
dissertation which was completed by developing research aim/objectives/questions. Literature
review is a second activity of dissertation which have been done by using number of articles,
books, publication research, magazines and many other sources relevant to the current study.
Researcher methodology is third chapter of investigation as it supported researcher in collecting
of reliable information about the topic. For gathering information, quantitative method of
research have been used by researcher. Findings and analysing is another activity which were
completed by researcher by using content analysis. Under this method, researcher have been
created number of themes which helped in analysation of information easily. Discussion and
concussion is another chapter of dissertation which is completely based on primary and
secondary source of data collection. Under primary source, questionnaire have been used and in
case of secondary source, literature review have been followed. Therefore, both sources helped
investigator in analysing of data about the leadership and its impact on performance and
productivity of workers. Conclusion and recommendation chapter helped in identification of
results of study.

Table of Contents
TITLE .............................................................................................................................................4
CHAPTER 1: INTRODUCTION ...................................................................................................4
Overview and Background of the study .....................................................................................4
Problem statement ......................................................................................................................4
Research aim...............................................................................................................................5
Research Objectives....................................................................................................................5
Research Questions.....................................................................................................................5
Statement Of Hypothesis ............................................................................................................5
Rationale of the research.............................................................................................................6
Significance of the study.............................................................................................................6
Route map of research ................................................................................................................6
CHAPTER 2: LITERATURE REVIEW ........................................................................................8
The need of leadership within an organization...........................................................................8
The connections between leadership styles and employee productivity...................................13
The impact of leadership style on employee's performance in Wick Hill................................16
Different approaches to leadership through which Wick Hill can enhance productivity and
performance of their employees. ..............................................................................................18
CHAPTER 3: RESEARCH METHODOLOGY ............................................................................1
CHAPTER 4: FINDINGS AND ANALYSIS .............................................................................10
CHAPTER 5: DISCUSSION ........................................................................................................19
Discussion of findings ..............................................................................................................25
CHAPTER 6: REFLECTION AND ALTERNATIVE RESEARCH METHODOLOGY ..........27
CHAPTER 7: CONCLUSION AND RECOMMENDATION.....................................................28
Conclusion ................................................................................................................................28
Recommendation.......................................................................................................................29
Area For further Research ........................................................................................................29
REFERENCES .............................................................................................................................31
APPENDIX ...................................................................................................................................34

TITLE
“An investigation into the impact of leadership style on employee's performance and
productivity within an organisation”. A study on Wick Hill.
CHAPTER 1: INTRODUCTION
Overview and Background of the study
Leadership introduces as a process through which business leader can direct, lead,
influence and guide the work of other people towards achievement of specific goals and
objectives in a given situation. This is a ability of a manager or leader to induce the workers to
work with more confidence and zeal (Al Mamun, 2017). According to Keith Davis, leadership
refers to the ability or capability of leader to persuade their subordinates to seek defined goals
enthusiastically. Effective leadership refers as an effective process by which a leader aimed at
enhancing her or his own duties in managing workers, their job ad development capabilities of
leadership in accordance to the goals and requirement of the company. Leadership style is the
approach and manner used by a business leader for providing proper direction, implementing
plans and encouraging people towards accomplishment of business objectives. As observed by
the workers, it includes the sum pattern of implicit and explicit actions which is performed by
their leader or manager.
There are different types of leadership styles such as democratic, autocratic, transactional,
bureaucratic, situational etc. These are main types of leadership styles that have direct impact
over productivity and performance level of employees. For this research project Wick Hill is a
given organisation. It was founded in 1976 and specialise in designing, developing and
producing prepackaged computer software. Company offers a portfolio that includes security,
access, performance, mobile device management, networking, high performance wireless, hosted
solutions, storage and cloud security (Azeez, 2017). In this organisation different number of
employees are working with aim to enhance their performance and productivity level. For
accomplishing this aim, company will used different types of leadership style. As it will help
employees to work with accurate direction and complete them to given deadline.
Problem statement
Performance of employees, which includes executing defined roles, team input, meeting
deadlines and accomplishing departmental goals and objectives. In different organisations such

as Wick Hill, they require some leadership styles such as corporate approaches, laissez-faire
approach, authoritative approaches to leadership. Therefore the problem of this research was to
establish different kind of leadership styles that will have direct impact over productivity and
performance of employees. Thus, leadership is a main part of the employee's performance and
productivity. Without effective leadership an organisation can not motivate, encourage, inspire
and persuade employees to work happily. As it will decrease performance and productivity of
employees as well as company also (Busaibe, 2017).
Research aim
Main aim of this research is“An investigation into the impact of leadership style on
employee's performance and productivity within an organisation”. A study on Wick Hill.
Research Objectives
 To identify the need of leadership within an organization.
 To identify the connections between leadership styles and employee productivity
 To analyse the impact of leadership style on employee's performance in Wick Hill.
 Recommend different approaches to leadership through which Wick Hill can enhance
productivity and performance of their employees.
Research Questions
 What are the need of leadership within an organization?
 What are the connections between leadership styles and employee productivity?
 How leadership style impact on employee's performance in Wick Hill?
 What are the main approaches to leadership through which Wick Hill can enhance
productivity and performance of their employees?
Statement Of Hypothesis
H0: leadership styles have no impact on employee's performance and productivity within an
organisation.
H1: leadership styles have impact on employee's performance and productivity within an
organisation.
Rationale of the research
Main rationale behind doing this research is to analysis impact of leadership styles over
productivity and performance of employees. This research is executed because leadership is

main part of an enterprise through effective leadership business managers or leaders can
accomplish their organisational goals. Leadership is also essential for an organisation as it can
enhance their productivity also also impact on employees by improving its performance level.
This research is intended to analyse whether performance of employee is related to the leadership
style which is adopted by the management of an organisation (Dello Russo, 2017).
There are personal and professional reason for conducting research over a topic i.e. the
impact of leadership style on employee's performance and productivity within an organisation. In
personal way, this research help an individual by improving its literature review knowledge, data
collection skill, time management quality, data analysis skill and many other skills relevant to the
study. Along with this, with the assist of this investigation an individual can easily develop their
professional level. As it will help them to understand about the significance of leadership styles
on performance and productivity of employees or persons (Gyanchandani, 2017).
Significance of the study
This research is carried out because leadership is significant and important part of an
organisation. Effective leadership within an organisation is more beneficial as it help them in
motivating employees, creating performance, providing appropriate guidance, building morale
and also building work environment. These are main importance of leadership which will help an
enterprise in development of its growth and success in marketplace. This will also support Wick
Hill to improve productivity and performance level of their employees (Hermawati, 2017).
Route map of research
Route map is an important part of research as it help reader in identification of
appropriate information about the each chapter of study. Under this part of the study, different
chapters will be included which will be defined as below:
Chapter 1: Introduction: This is the introductory chapter or activity of dissertation. This
activity contain all basis and relevant data related to the topic. With the assist of this chapter
reader can easily know about the background of study, research aim, questions and objectives.
This chapter is also introduces as a part of research proposal which will be essential for reader to
identify effectiveness of research aim and objectives (Hijal-Moghrabi, 2017).
Chapter 2: Literature Review: This is second chapter of research which is mainly based
on previous studies. In this part of dissertation different number of articles, books, magazines,
publication research etc. sources will be used. As these sources support reader in identification of

authors opinion about the topic. In this part, different number of authors have to provided their
opinion and view regarding the significance of leadership for employees in improvement of its
productivity and performance level. Along with this, main purpose of literature review within a
research is to identifying gaps in previous study.
Chapter 3: Research Methodology: This is third chapter or activity of dissertation which
is completely based on research methods. This part of the dissertation includes different methods
such as primary and secondary method of data collection, qualitative or quantitative research,
research philosophy, research approach, research instruments etc. These are useful methods as it
will support researcher in gathering of appropriate and relevant information about the selected
topic (Ibrahim, 2017).
Chapter 4: Findings and analysis: This is a fourth activity of dissertation which is more
important for researcher. As it help them in interpretation of information or data about the topic.
Under this section of research, frequency table will be made which help investigator in
identification of agreed and unagreed respondents regarding the current study. Along with this,
in this chapter, different number of tables and graphs will be made which is completed based on
frequency table.
Chapter 5: Discussion: This is a fifth chapter of dissertation which assist investigator in
proper identification of primary and secondary information. Literature review will be used for
discussing secondary information about the topic. On the other hand, questionnaire help
researcher in providing primary data or information regarding the impact of leadership on
performance and productivity of employees (Indrasari, 2017).
Chapter 6: Conclusion and Recommendation: This refers to a last chapter or task of
dissertation which support reader in determination of information about the research objectives
are achieved or not. This chapter is mainly based on research findings and analysis. Along with
this, recommendations will be provided to the company which is completely based research
topic.

CHAPTER 2: LITERATURE REVIEW
Literature review refers as an effective and systematic process which is applied by
researcher to gather in-depth data about the current topic. Main purpose of this section is to find
out gaps as well as conflict in previous study. By identification of these gaps, researcher become
more able to fill those gaps by conducting further study over the topic. In this part of dissertation,
each objectives and questions are address in systematic manner. This is the most important area
of investigation which assist the over all work in right manner by examining the existing
information available on the topic (Khokhar, 2017). Therefore, available information helps
researcher in gaining knowledge about the subject area which further assists in carrying out
research in appropriate way and drawing valid conclusion based on the study. This part is
recognised as a base of investigation as in this, an effective theoretical framework is created that
helps to carry on work in significant manner and reach the key outcome. In this particular
section, data is collected through using secondary sources including books, journals,
newspapers, published research articles and past investigation reports. This section is viably
based on the aim and objectives of the investigation, thus, an appropriate theoretical frame work
is develop by analysing the views and opinion of different authors and writers. The present
investigation is based on the topic “To identify the impact of leadership on employee’s
productivity within an organisation” thus, the study area is wide. In order to gather information
over the topic, the opinions of different authors and writers are taken into consideration to get
adequate information that assist in carrying out further research activities appropriately and
helps researcher to draw valid conclusion on study.
The need of leadership within an organization
According to Bouckenooghe, Zafar and Raja, (2015), leadership within an organisation
introduces as the capacity of management of business to set and accomplish challenging goals. It
is associated with setting and accomplishing goals, solving issues, and tackling the competition
decisively and quickly. Effective leadership is require by each organisation for the purpose to
achieve better results within given time period. In simple words, leadership is the process of
influencing employees and encouraging them to work willingly towards achievement of
organisational goals and objectives with more confidence. It will support an organisation to
influence workers to work with full dedication and gain better results easily.

There are different advantages of having effective leadership within an organisation
which initiates action, motivation, creating confidence, building moral, improve co-ordination,
builds work environment and so on. These are identified as the main reason behind need of an
effective leader in an organisation. Leaders supports an organisation to retain employees for
long time by increasing motivation and coordination among workforce.
On the other hand, Patel, (2017) stated that there are different reasons why business
leadership is important for any kind of organisation. Leadership helps in ensuring that business
maintains its vision, inspiring moral, guiding an organization towards embracing diversity,
communicating new strategic directions, ensuring that employees are motivated, availing
necessary resources and support, encouraging continuous learning and inspiring a collective
identity. These all are considered as major reasons for an organisation to implement leadership
and achieve better outputs within given time duration.
As per the view point of Arruda, (2016), leaders and managers both plays crucial role in
growth and success of organisation. However, they are distinct from each other. Leaders create a
vision for organisation, whereas managers develops goals. Leaders are risk takers as they believe
in taking risk for accomplishment of goals whereas, managers tries to avoid risk. They work
mainly for minimising the risk. Apart from this, the main role of managers it to develop
appropriate systems and processes, while leaders emphasize more on developing relationships
with team members and providing them with support and guidance which helps them in
accomplishment of their individual as well as organisational goals (9 Differences Between
Being A Leader And A Manager, 2016).
Leaders and managers both are very important for company and they have different style
or way of conducting business activities. There is difference between leadership and manager
practices and difference between leaders and manager is mention below –
Leader Manager
Leaders of organisation are focusing in
creating the vision in order to guide and direct
employees in specific manner.
Manager is responsible for developing and
setting goals according to which all employee
have to work.
Leaders are willing to take risk with the motive
of enhancing performance and accomplishing
targets. They are always encouraged to take
Managers are consider as risk controller and
they are not interested in taking risk for
increasing performance and activities of

risk as well as try new things. organisation. Managers are trying to minimize
risk in order to avoid issues.
Leaders are looking for the larger picture and
they are for long haul. They are always
motivated in doing task and do things what
they say in order to attain desired goals.
Managers are more focused towards short team
gaols and they are conducting activities in
order to achieve short term objectives.
Leaders are influencing employees and they
are performing different activities and task that
will lead to growth and development of
employees that will be beneficial for personal
and professional development.
Managers are mostly rely on existing proven
skills. They focus on developing skills and
capabilities that is effective for successfully
conducting business task
According to Asrar-ul-Haq and Kuchinke, (2016), leadership introduces as an act of
influencing as well as directing people. This is an effective and continuous process in which an
individual uses interpersonal and intellectual qualities to persuade many other persons in
effective manner. This supports an enterprise by retaining and maintaining higher satisfaction
level of employees. It further assist an organisation by improving its growth and success in
marketplace. This is why business leaders has followers, they tap into the individual's mind and
gain their permission without any kind of manipulation as well as exerting power also. Within an
enterprise, leaders build strong relationship with workers on personal as well as professional
level as strong relationship with employees will be beneficial for company to attain competitive
advantage in market. Effective leadership within an organisation assist in improving participation
of employees in activities of firm, which in turn develops a sense of belongingness among them
and they work more enthusiastically towards attainment of organisational goals. The main
quality of effective leaders is that they empower their team members to provide opinions and
take decisions which will increase their motivation level and also support in improving their
performance as well as productivity level. Good leaders should not only know the requirements
and desires of staff members but, also understand the issues which they are going through.
Therefore, it can be said that leadership within an organisation plays an important and significant
role in achievement of long term objectives and vision. For example: An employee who is
working as accountant within company, faces issues of low self esteem and is unwilling to

compete for the post of senior accountant. In this situation, leaders play crucial role in motivating
employees and encourage them to work hard in order to achieve their goal. Leaders are more
capable to know as well as understand employee's mindset and by adopting effective leadership
style, they influence the behaviour as well as increase morale of workforce in positive manner.
Therefore, leaders within a company are considered as the backbone of organisation because
they have the ability to lead organisation towards high growth and success. They assists in
solving conflicts or misunderstanding between lower management and upper management.
Thus, effective leadership is required by each and every organisation to increase motivation
among employees as well as maximise their productivity and performance. Main purpose and
objective of leadership is to attain the vision of company by developing as well as managing
teams.
As per the view point of Hurduzeu, (2015), leadership plays a vital role in the success
and growth of any enterprise. In lack of effective leadership, no enterprise can work efficiently
and attain its goals in proper manner. An enterprise is establish with the motive of accomplish
certain objectives and goals via a human group. The growth and success of an organisation is
highly rely on the employees working within it. So, their motivation and satisfaction is very
necessary in which leadership plays crucial part. Leaders are the influencers who influence their
team members by motivating and inspiring them. Thus, leader and leadership, both are highly
needed within company. The need and importance of leadership within a business entity is
mentioned below:
 Supports followers in fulfilling their requirement: Business leader develops strong
relationship with his/her employees and try to satisfy their needs and wants. Effective
leaders understand the issues or problems that their team members are face and provides
them a support in resolving their issues by giving effective solutions to them. Leaders
develops a trust among team members by supporting them whenever they face problem.
Effective leader also plays an essential role in providing appropriate guidelines to the
employees who have lack of knowledge and idea about the way of performing a
particular task.
 Supports in introducing needed changes: In the current competitive business
environment, changes takes place very frequently such as changes in laws and
regulations, inflation rate etc. These changes in business environment creates challenges

in front of organisation in running its business operations effectively. In order to cope up
with these changes, leaders plays crucial role. Leaders analyse the change properly and
develops strategies to effectively introduce that change. Along with this, business leader
is more capable to influence all staff members to adapt with the changes which assist
company to achieve better outputs or results within given time period.
 Supports in solving conflicts and misunderstanding: Conflicts and misunderstandings
among employees takes place in every business entity and leaders plays important role in
resolving them. According to Angka and Darma, (2016), business leader have the ability
to solve any kind of conflict or misunderstanding (employee’s vs. employees as well as
employees vs. employer also) in effective manner, either by using his/her power or
relation with employees. Leader within an organisation always allows his/her workers
the freedom to share or express their views and opinion. That is the main reason that they
can easily get to know about the reason behind misunderstanding or conflict by knowing
the nature issue. Proper understanding of reason supports leaders in providing appropriate
solution and reduces the chances of adverse outputs.
 Supports in training and development of employees: Leader, within an organisation
proves helpful and plays an important role in developing skills and abilities of team
members by providing them with appropriate training and development sessions.
Developing skills and knowledge base of employees is crucial as trained workers enables
to work effectively towards achievement of long term objectives and vision of company.
Along with this, trained works support an organisation to accomplish better results easily
(Harwiki, 2016). Leaders analyse the skill needs of employees and provide them with
appropriate training programmes accordingly which helps in developing their skills and
competencies. Leader within company gives them the accurate information or data
regarding the modern and effective techniques of work as this helps employees in
performing their roles and responsibilities appropriately. By having effective skills and
knowledge, employees becomes more able to achieve business objectives within
predetermined time duration.
 Communicating New Strategic Directions: Once a management of an organisation has
decided on a unique strategic direction or way for company, leaders communicate this by
doing emails, preparing memos or conducting staff meetings (Dunne and et. al, 2016). It

is considered as one of the main role of leader to communicate each information about
business strategies and policies to staff members. It will support in reduction of conflict
and improvement in business growth and success. Leaders also supports the workers to
deal with the changes effectively that may occurs by adopting strategic directions.
Leaders communicate all the strategies and policies to team members as well as provide
the guidance or direction to implement those and accomplish organisational goals.
 Ensuring motivation of employees: This is the main duty or responsibility of business
leader to motivate workforce and inspire them. Along with this, formulation as well as
implementation of motivational theory or reward systems are the horizon of
organizational leadership (Rasool and et. al., 2015). In order to ensure motivation of
employees, leaders plays vital role in an organisation. They understand needs of
employees and put their efforts towards satisfying those needs. This helps them in
improving motivation and satisfaction level of employees which enables them to perform
well and accomplish organisational goals.
 Encouraging continuous learning: Good business leader plays vital and effective role
in encouraging learning among employees. They encourage employees to face challenges
and deal with them effectively. By this, employees get experience and learning to handle
complex situations easily. By having proper leaning, will support workforce to work with
full dedication and attain long term objectives within given time duration.
Therefore, from all the above mentioned points, it can be said that leaders are highly
needed within firm. They plays important role in influencing team members and motivate them
which results in good organisational performance and growth. Leaders also support company to
reduce employee turnover and maintain strong relationship with them (Jiang, Zhao and Ni,
2017).
The connections between leadership styles and employee productivity
As per the view point of Iqbal, Anwar and Haider, 2015, leadership style introduces as
an effective approach which is use by leader to provide direction, implement plans and motivate
workforce. There are different types of leadership styles including authoritarian, participative,
transactional, laissez-fair and so on. All these are effective leadership styles which assist leader
to increase productivity level of workers. Transactional leadership style refers to a systematic
process by which business leaders are more capable to entice employees to perform as well as

accomplish desired results. By promising rewards and many other benefits to employees, leaders
ensure successful achievement of task. In case of participative leadership style, business leader is
more able to guide the workers on what to do and how to do, while the workers communicate to
the business leader about their experience and suggestion if any. Under laissez-fair style,
business leader wholly trust their workers and team members to do the job themselves. In case
of autocratic leadership style, business leader has complete command over the team members.
Therefore, above mentioned leadership styles are essential and are also effective to be
implement by leaders. These will support an organisation to increase productivity level among
workers and achieve better outcomes easily. Along with this, by adopting appropriate leadership
style as per the situation, leader will be more able to improve employee's productivity (Nguyen
and et. al., 2017). Leaders also plays crucial role in communicating all the information to team
members effectively, as by having proper communication, employee can easily done their work
within set deadline. Managing employee expectation is also consider as main interrelationship
between leadership style and employee productivity. It includes ensuring worker job satisfaction
by giving them with rewards and incentives. If workforce are empowered and get appropriate
support by leaders in terms of resources, training etc., then it helps them to complete their work
on time and increase job satisfaction.
Leadership refers as the art of influencing individuals so that they strive willingly for
attainment of goals and objectives. Leadership styles plays vital role in making an enthusiastic
atmosphere and culture within an organisation. Therefore, leadership styles are effective in
promoting excellence in the growth and development of members who are recognised as the
important part of an organisation.
According to the opinion stated by Khan and Nawaz, (2016), leadership mainly refers as
the action of leading a group of people or a business. In addition to this, leadership style is a
leader's tool to render assistance, executing plans, and motivating others so that they contribute
their significant efforts in the growth and success of company. In the context of an organisation,
leadership plays vital role in encouraging others to implement their skills in right manner to
attain growth. In the today's modern business era, leadership has engaged as a new and most
effective approach for managing the employees and businesses at large level. The traditional
concept of an individual management has gradually replaced through the management of human
resource, therefore this is effective in providing value to the strategic integration of a new

leadership style into effective management of employees in respect to maximise the performance
of people at work place. The leadership styles are applied as per their suitability to the particular
situation. Leadership is mainly based on different styles i.e. autocratic, democratic and
participative leadership style, which are effective for leaders in providing suitable guidance to
develop and improve performance of the employees at work place. There is an effective
interconnection among the leadership styles and the performance and productivity of employees
at work place, thus appropriate use of leadership style is effective in motivating people at work
place to improve organisational performance and productivity through assisting them in right
manner.
Leadership is an essential aspect of the social world in which an individual inhibit. There
is an area of belief that leadership is one of the factors which is effectual in determining whether
a group, an organization or even a nation will be successful in the manner they want to, therefore
an appropriate leadership style helps a business or an organisation in attaining its objective. A
leader can have a strong impact over the behaviour and performance of an individual or a group.
Leadership is therefore very essential to the survival and effectiveness of organization’s
performance. However, leadership styles are effectual in providing a suitable assistance to the
individual to develop their skills and ability to perform a task and reaching at the potential
outcome. In the modern business era, competition is increasing at rapid pace and the key motive
of the organisation is to attain growth and success via developing the operations and functions at
global level. Therefore, leaders are the key part of an organisation who are concerned about
achieving business objectives by providing suitable command to the others. The growth and
success of an organisation is mainly based over the performance of employees, thus they are the
valuable asset of firm as their working ability acts as a representative of the business growth. As
organisations grow and expectations in regards to their performances develops, demand for good
leadership tends to multiply, thus leaders works as the direction provider who provides direction
to employees on the way to perform their tasks and activities effectively. Leadership is a
valuable skill and those who possess it, attain significant prices and rewards. Therefore, from
every indication, there seems to be a strong link between leadership style and performance of
employees in an organization. Leadership is a social influence process in which the leader seeks
voluntary participation of subordinates in an effort to reach organization goals. The businesses
are now a days, concern over implementing effective leadership styles as per the stature of the

business, therefore adoption of suitable leadership style is effective in developing the
performance and productivity of firm. Wick Hills Group Ltd. is a private limited company which
deals in computers, computer peripheral equipment and software. Leadership style is defined as
the pattern of behaviours that leaders adopt while dealing with the organisational situations
therefore, leadership mainly encompasses over three main styles including autocratic, democratic
and lassie faire leadership styles. These three are the effective styles on which the activity and
performance of leaders are based.
There is a positive relationship among the leadership styles and productivity of
employees, therefore, the management of firm rely on opting an appropriate leadership style
which create value for the firm in implementing organisational operations in right manner.
However, the three leadership styles are based on different aspects. Autocratic leadership style
includes the leaders which are making business decision, having absolute power to assign roles
and tasks to employees and maintaining a master-servant relationship with members of the group
(Xiu, 2017). On the other side, democratic leadership style includes the use of collective
approach, in which leaders are concern over making collective business decision, encourages
group members to participate in decision making and maintaining a strong relationship with
group members and the lassie-faire leadership style includes non interference policy, which
allows complete freedom to all workers and has no particular way of achieving business
objectives. However, there is no appropriate leadership style, as each particular style is
implementing separately according to the situation of business. The implementation of leadership
style is based on the situation of business, therefore leader is concern over improvising the
operations of the firm in viable manner through encouraging employees to work more harder
than their potential. For instance: as a wholesaler in telecommunication products, the key
objective of the firm is to implement effective leadership styles in respect to developing the
productivity and performance of employees at work place. In this, democratic is the best suitable
leadership style which can be apply by firm or its management to provide equal opportunities to
the employees from top to lower level, in taking effective participation in the decision making
process of firm. This will helps in improving motivation of employees and they tends to be more
satisfied by firm as they feel that they are an important part of organisation.
However, employees are very much close to the operations of the firm and having a
suitable idea in regards to the operations held at work place. So, democratic leadership style is

effective for the business in terms of developing employee's performance via motivating them
and encourage them to participate in activities and decision making process of firm. Democratic
leadership will be most effective for respective company as well as help in successfully
managing employees in order to conduct task in required manner. In this leadership style, leaders
will be encouraging employees to share their issues and views in order to take better decision. In
democratic leadership style, leaders are considering ideas and views of employees in order to
encourage and motivate them and decision will be taken by leaders only. This is very useful
leadership style and help in solving the complex problems or issues of business. Consideration of
employee views and idea in decision making process will lead to boost the morale of employees
and enhance overall performance. Through democratic leadership style, company is able to
develop strong relationships and developing positive working environment. The leadership
styles are effective in improvising the working ability of an individual and assist them by
providing right direction to carry out business operations, so as to attain high growth and long
term success in market (Yeh, 2017). Therefore, it can be said that leadership styles are effective
in motivating employees to execute their ability within the organisational practices and reach to
goals and objectives.
The impact of leadership style on employee's performance in Wick Hill
There are different styles of leadership which have direct impact on employee's
performance. These styles of leadership will be explain as below:
Transactional leadership style: It is the style which emphasize on results and measures
success as per the system of penalties and rewards. According to Popli and Rizvi, (2016),
transactional leadership style is essential in organisations as in this, leaders promote compliance
through team members by giving them rewards and punishments for their performance. The
main focus of leaders is on organisation, supervision or performance. By having this leadership
style, leader become able to motivate their employees which directly influence their
performance. However, this motivation is for short term as there is a fear among employees of
getting punish for their mistake. This leadership style motivate or arouse workers, so they can
accomplish high level of performance. Along with this, work motivation significantly and
positively mediate the effective relationship between transactional leadership and employee
performance. This leadership style administers an unambiguous structure for companies and
accomplish short term objectives quickly (Veliu, 2017). However, there are some disadvantages

of using transactional leadership within organisation, as it limits creativity since the objectives
and goals are preset. Moreover, it emphasize more on results instead of rewards and places more
value on efficiency. Along with this, transactional leaders within an organisation also tend to
emphasis on completion of each tasks and activities of company on time. In order to motivate
employees, transactional leader provides reward to them for their work. There are some specified
criteria that must be follow by transactional leader to measure employee's performance
effectively. Work quality, work quantity, timelines, work independence and individual
relationship are considered as best ways to measure employee's performance.
Democratic leadership style: In this style, team members plays participative role in
process of decision making within firm. As per the view of Huang and Paterson, (2017), under
this style, business leaders encourage group members to take participative role in process of
decision making, via the effective decision making quality rests with the business leader.
Business leader plays an essential role in guiding their workers on what to perform as well as
how to perform (Sawitri, Suswati and Huda, 2016). Along with this, by having enough power of
decision making, employees are more capable to complete each activities and tasks in
appropriate manner. Democratic leadership style involves responsibility distribution, aiding
group decision making and empowering members of group. As per the view point of Cherry,
(2019), in democratic leadership style, team members are encouraged by leaders to share their
opinions and ideas and their creativity is rewarded (The Democratic Style of Leadership, 2019).
There are some advantages of using democratic leadership style within organisation like Wick
Hill. These includes increased commitment level of subordinates, benefits of diverse opinions,
promotes free flow of ideas etc. Through using democratic leadership, leaders enables to
encourage respect and trust in a the team. This styles develops the robust vision for future and
more emphasis is placed on morality and values by leaders. Application of this style helps in
improving productivity and performance of employees which in turn results in improving
productivity of organisation. However, there are some disadvantages also including
ineffectiveness of style during crisis situation, decision making takes more time, encourage
workplace procrastination etc. which makes the use of this leadership style ineffective.
Transformational leadership style: It is the style in which leaders inspire, motivate and
encourage workforce to create changes and innovate. It defines people’s visions, renews their
loyalty, and restructures their scheme for goal achievement via strong relationship of mutual

stimulation that converts employees into leaders and business leaders into moral agents. Along
with this, transformational leadership style will support employees by increasing their
performance level within an organisation (Orabi, 2016). This style of leadership is more
important and significant for the leaders. The transformational leaders of an organisation attempt
to affect the undeveloped as well as dormant requirements of their workers. There are basically
four kinds of transformational leadership behaviours including idealized influence (charisma),
individualized consideration, inspirational motivation and intellectual stimulation. This
represents role-modelling behaviour or attitude where the business leader instils faith, respect
and pride, and has a talent for watching what is really essential, and communicate a sense of
mission.
Along with this, above mentioned all these are effective style of leadership and support
an organisation to increase performance and productivity level among workers. It will further
assist an enterprise in attaining success as well as growth within marketplace. By having
motivated and trained workers, company can easily increase its sales and profitability.
Transactional leadership impact on employee's performance as well as their growth also. It will
assist workforce to work with full efforts and dedication (Rao and Kareem Abdul, 2015).
Transactional leadership style will lead to have major impact on overall performance and
productivity of employees. It is essential for company to consider transactional leadership in
order to increase the performance and capability of employee. In this leadership style, leader is
giving both, rewards and punishment for motivating employees and enhancing capabilities. It has
been analysed that both rewards or punishment work as a motivator forces for encouraging
employees to conduct task in required manner. For example, if employees has done great job or
accomplished target within set timeline then leader will give any kind of rewards in order to
motivate employee. In this situation transactional leadership will have impact on behaviour of
employees and they will try to increase capabilities for attaining more rewards in future. Where
as in the situation, if employee is regularly coming late to office or not completing required set of
task then transactional needs to give punishment to employees. This will lead to have impact on
overall behaviour and punishment will lead to motive employee for not repeating same mistake.
Process of Transaction between leaders and employees oriented to provide a satisfactory
performance or growth. Transactional leadership style can also effects positively as well as
negatively on performance of employees. It mainly rely on performance of workers. Positive

outcome can happen when workers assess transactional leadership in positive and negative
impact can be seen if workers see that transactional leadership approach cannot be trustworthy.
Therefore leadership styles have direct impact over employee's performance (Alonderiene and
Majauskaite, 2016).
Different approaches to leadership through which Wick Hill can enhance productivity and
performance of their employees.
According to Saleem, (2015), there are various approaches of leadership including
innovative leadership, authoritative leadership, transactional leadership and so on. These will
support leader to improve productivity and performance level of workers. Along with this,
motivation is more essential and important to increase performance and productivity level. In
current business scenario, organisations are going through dramatic changes which involves
flatter and looser structure, horizontal approaches, downsizing, information flow and so on.
Therefore, these changes are arises due to continuous advancement in technologies and
increasing competition within the market. In the competitive market, the key motive of each
small as well as large business organisation is to attain higher growth and success via developing
the operations of organisation. According to the opinion stated by Wolinski, (2010), leadership is
mainly regarded as the most crucial aspect in the initiation and execution of transformation
within the organisation. In traditional business environment, leaders are not given much
importance. Leadership is essential in every company as it helps in influencing people and
encouraging them towards accomplishment of business objectives. It also plays crucial role in
successful implementation of plans and policies that leads organisation towards growth and
success. Leadership is mainly recognised as the procedure of social influence in which a leader
influence other members in such a manner that they encourage towards accomplishing common
goals. In addition to this, leadership is also playing vital role in encouraging others to improvise
their performance in respect to achieving business objectives that are significant for their own as
well as business growth. Wick Hill Group Limited is a privately owned company which is
widely concern over exploring its business operations at global level through improvising the
performance of employees. The firm concerns over its leadership approaches for improvising the
productivity and performance of employees for the attainment of higher growth and success.
Different types of leadership approaches through which firm can improve its productivity and
performance are mentioned below:

Autocratic leadership approach:
This approach is also known as authoritarian leadership approach. Therefore, this
approach is mainly characterised through individual control over all the decisions and little input
from group members. They rarely accept the ideas and advices from group members and take all
the decisions regarding operations solely. Autocratic leaders are known for making their own
decisions and their choices typically based on own ideas and judgements therefore, in this
approach, the opinions and ideas of team members are taken into consideration rarely by leaders.
In this, leaders are liable for dictating processes and policies which are decided by them to
provide appropriate directions for reaching at the potential outcomes. Thus, in this overall
control is in the hand of a leader who is responsible for the execution of activities held within
workplace. Application of this approach can provide benefit to Wick Hill Group Limited in
taking management decision, as this style is effective in the situation where the decision is
require to be taken quickly by higher authority of the business. In situations like contingency,
application of autocratic leadership helps leaders in taking quick decisions. However, this
leadership style may sometimes decline morale of employees as their opinions of not considered
by leaders and there are many chances to taking wrong decisions. There is different strength and
weakness of autocratic leadership approaches mention below –
Strength – In this type of leadership, there will be clear set of rules and procedure for
performing organisational task in correct and accurate manner. Autocratic leadership will
provide proper guideline and direction to its employees in order to conduct business activities
and task in required way.
Weakness – This leadership does not include the views and ideas of employees. Due to
this employees feel less valuable and it impact on the performance of employees. This leadership
discourages inputs of employees and affect morality.
Transformational leadership Approach:
This is also an effective approach of leadership in which a leader works with teams to
analyse required changes that are effective in achieving organisational objectives. In this type of
leadership style, leader's main concern is on encouraging, inspiring and motivating employees to
think creatively and implementing change required to shape future growth of the firm. This is a
most common and applied approach of leadership as its main emphasis is on motivating

employees for making appropriate changes in their skills and abilities to improvise overall
working of the firm (Sfantou, 2017). Application of this approach within Wick Hill Group
Limited is effective in terms of motivating and encouraging employees to adapt with the change
and its implementation in an appropriate way. Implementation of transformational leadership
within firm helps leader in managing change within firm effectively and attaining better
outcomes from learning. Strength and weakness of transformational leadership are –
Strength – This is very effective leadership style in order to increase the change the skills
and capabilities of employees. Transformational leadership will lead to reduce the cost of
turnover of business and help in retaining employees for longer term. This leadership style is
engaged with the full person and enhances their skill or capabilities.
Weakness – Transformational leadership style can develop negative outcomes and affect
the behaviour of employee to perform task. This leadership require communication between the
leader and follower in order to successfully implement leadership practices.
Democratic leadership Approach:
This is another effective approach of leadership which is also known as participative
leadership approach. It defined as an effective and most applied approach where leaders seek
participation from employees in tasks and activities of firm. Employees are encouraged to take
effective participation in the decision making process. This leadership approach is mainly
recognises that employees are the key part of organisation as they are the stakeholders and
having the right to raise their voice in the manner which are effective for the firm to develop
their operations. This is the most common approach which is widely applied by businesses to
encouraging their employees to implement their significant efforts in the growth and success of
business. This is the most appropriate approach which can also be applied by the management of
Wick Hill Group Limited by providing equal opportunity to the organisational employees to take
positive and effective participation in the decision making of firm as this approach is encourage
the business in taking collective decision which in turns provides benefits in the growth and
development of the business (Sun, 2017). Application of this approach proves to be beneficial for
company as it highly contributes in improving morale and motivation of employees by ensuring
their participation in decision making process. This results in improved productivity and
performance of employees as well as organisation. Democratic leadership includes different
strength and weakness which are mention below –

Strength – This leadership is effective for solving complex and critical problems of
organisation in more significant manner. democratic leadership includes the ideas and views of
employees in decision making process which will lead to encourages creativity. This leadership
is useful for develop strong relationship with employees and help in enhancing performance.
Weakness – Democratic leadership style can lead to create negative emotions. It is not
possible for leader to always consider the ideas or suggestion of employees in decision making
process. When idea of employees is not consider it can lead to affect employees performance and
engagement in decision making process.
Value based Leadership Approach:
Value-based leadership is referred as the idea which leaders requires to draw on their own
and followers values for gaining direction and motivation. Therefore, value based leadership
approach asserts that individuals are mostly encouraged by values and live as per these beliefs.
Value-based leaders assist the individual or a group of people by encourage others to act in
accordance with the business values instead of, concerning towards the Metrics. Value-based
leadership is effective in implementing positive changes through analysing the predetermined
aim and objective of the business. This is also an effective and widely applied approach which is
based on an individual’s value on which he/she believes (Tabassi, 2017). There are some
strength and weakness of value based leadership that is mention below –
Strength – Value base leadership is significant in providing direction and guidance to
employees for successfully conducting business activities. It assist in setting direction for
employees which provide assistance in successfully conducting task.
Weakness – It is very difficult to measure the effectiveness of value based leadership
approach. This leadership style change the culture of business and it will directly or indirectly
impact on overall performance of employees.
Situational leadership approach:
This is also considered as a vital approach which plays an important role in encouraging and
motivating employees at work place. Situational leadership style is referred as an adaptive
leadership style therefore, this approach is based on a particular situation. This approach can
create value for Wick Hill Group Limited by applying it on some specific situations. For

instance: this sort of leadership approach is implemented or adopted for providing guidance to an
individual or a group of people on a particular situation so as to assist them to move ahead in
right manner towards achieving goals and objectives. Strength or weakness of situational
leadership is explain below –
Strength – This leadership style is significant in recognizing the need for flexibility with in
the organisation for directing and influencing performance of employees. Situational leadership
is very useful for creating comfortable environment for staff member so that they can correctly
use their skills and capabilities.
Weakness – Situational leadership is majorly focusing on the existing need and requirement
of business and it have less importance for long term needs. This leadership is not suitable for
take orientated environment and impact over the performance of employees. Situational
leadership is not able to provide significant amount of information to leaders for conducting
leadership practices.
The adaption of appropriate leadership approach is the primary concern of the businesses,
therefore, the management of a business is concern over implementing an effective approach
which is efficacious in developing the productivity and performance of employees at work place.
Wick Hill Group Limited is a wholesaler of computer, software and the equipments of
computers. The key aim of business is to explore its operations and functions at global level for
the purpose of attaining higher growth and success. Democratic is the most suitable leadership
approach which can be effectively applied by Wick Hill Group Limited and its management to
improving the productivity and performance of their employees, therefore, with the support of
this approach, the leader of firm is encourage their employees at work place via providing them
opportunity to taking effective participation in the decision making process of firm (Ugaddan,
2017). This is a widely applied approach which is effective in developing the overall operations
of the firm through enhancing the moral of employees at work place. In the wholesale industry,
the overall production is relay upon the performance of employees at work place, so this
approach is effective in motivating people at work place through providing them equal chance to
raise their opinion and voice in the organisational practices. However, the involvement of all
team members and organisational employees are effective in taking an effective decision which
is favourable for the firm in attaining growth and success at market place.

CHAPTER 3: RESEARCH METHODOLOGY
Research methodology refers as a specific techniques or procedures that is used by
researcher to identify, choose, process and examine information regarding a particular area of
investigation. In a dissertation, this section allows the reader to evaluate a study's overall
reliability and validity in critical way (Flick, 2015). This chapter of dissertation deals
fundamentally with the procedures and methods applied to collect and analysed the information
in this research with the view to confirm the hypothesis or research questions as stated. Under
this section of dissertation, different number methods will be included such as research design,
instruments for collecting data, sampling techniques, methods of data collection and data
analysis etc. These are useful part of research methodology as it will help researcher in gathering
of valid information regarding the leadership styles and its impact on employee's performance
and productivity. Some important and useful methods relevant to the study will be explained as
below:
Research design: The entire activity of dissertation is depends on research design as it
will help investigator in identification of leadership' impact on performance and productivity of
employees. Research design is important part of research methodology which is basically
divided into three types such as experimental, exploratory and descriptive. These are main types
of research design but according to the current investigation, descriptive design will be applied
by researcher. As it will be beneficial and suitable design for the research topic and via this, the
conclusion can be derived in effective manner. This type of design is more effective for
researcher to analyse non-quantified issues. Along with this, exploratory and experimental are
another kind of research design which is not appropriate according to the current topic or
investigation (Gioia, Corley and Hamilton, 2013).
Types of study: Research methods can be generally classified into two categories such as
quantitative and qualitative. Quantitative research resolves, infers and describes issues using
numbers. On the other hand, qualitative research is based on emotions, words, sounds, feelings
and other unquantifiable and non-numerical elements (Walliman, 2017). Both types of study are
important but for conducting investigation over the impact of leadership on employee's
productivity and performance, quantitative type of study is used by researcher. As this study help
investigator in gathering of numerical information about the topic. There are various advantages
of using quantitative type of study such as high level of reliability, clear dependent and

independent variable, specific research problem, minimum personal judgement etc. These are
main reasons for using quantitative type of investigation. On the other hand, qualitative is
another type of study which will be not useful according to the current investigation as it
generates vast amount of qualitative information that can be more difficult to analyse. There are
various reasons behind selecting quantitative research method including replicable, specific,
generalisable etc. These are main reasons for selecting quantitative research method.
2

Sources of data collection: This is an another part of research methodology which is
more essential for researcher. There are basically two sources of data collection such as primary
and secondary. In order to collect primary data about the impact of leadership on employee's
productivity and performance, questionnaire will be applied. As it will support investigator in
gathering of reliable and valid information (Green, Camilli and Elmore, 2012). On the other
hand, for collecting secondary information about the study different sources will be used such as
magazines, books, articles, publication research and many other sources relevant to the study.
Therefore, primary and secondary sources of data collection are useful for researcher in
collecting of data regarding the leadership and its impact over performance and productivity of
an organisation.
Research approach: This is another section of methodology which is mainly based on
data collection and data analysis. For collecting data, there are basically two approaches which
are qualitative and quantitative. In order to collect information regarding the leadership style and
its effect on employee's productivity and profitability, quantitative research approach will be
applied. Main reason behind using this approach as it will help researcher in gathering of
numerical data and not require maximum sources of researcher as compare to qualitative
approach. On the other hand, for analysis data, there are mainly two approaches which are
inductive and deductive. In order to analysis information about the leadership styles, deductive
approach will be going to used (Kumar, 2019). As both quantitative and deductive approach of
research are useful for investigator in collection and analysation of appropriate information
regarding the current topic. Along with this, deductive approach is completely based on
quantitative approach of data collection. As it will be beneficial for investigator to collect
quantitative information by using questionnaire.
Research philosophy: This is essential and significant section of methodology for
investigator in arriving appropriate conclusion. There are broadly two research philosophy which
named positivism and interpretivisim. Positivism philosophy use quantitative method whereas
interpretivisim philosophy use qualitative method. According to the current investigation,
positivism philosophy will be used as it support researcher in gathering of information from the
respondents. As it support researcher to gather information through questionnaire and get valid
results. Main disadvantages of Interpretivisim research philosophy as it is mainly associated with
subjective nature. There are also different reasons for not using interpretivisim research
3

philosophy such as: low reliability, researcher imposition, sometimes not representatives,
sometimes not generalisable etc. Therefore, positivism type of philosophy within research is
valuable and useful for investigator as it assist them in gathering of quantitative data and not
require maximum amount of resources (Mackenzie and et. al., 2012).
Research Strategy: This is an essential part of research methodology as it gives the
overall direction of the study including process through which investigation is conducted. There
are number of research strategies such as experiments, grounded theory, archival research, case
studies, surveys, ethnography, action research etc. These are important strategies in research
because it help investigator in gathering of information about the topic (Tuohy and et. al., 2013).
In order to gather or collect data regarding the leadership styles and its impact on employee's
performance and productivity, market survey strategy will be going to applied. As this strategy is
more beneficial in collection of reliable and valid information from the large number of
respondents. There are various advantages of using market survey such as minimize risk
portfolio, understand employees, beat competition etc. Thus, market survey is more effective and
useful strategy for analysing opinion of Wick Hill employees about the leadership.
Research instruments, techniques or procedures: Techniques, procedures and
instruments are mainly related with the data collection (Mackey and Gass, 2015). There are
certain techniques of data collection including, focus group, observation, questionnaire,
interview and so on. These are main instruments of data collection but for gathering data
regarding the leadership styles, questionnaire will be used. As it is an useful and valuable
technique and instrument of data collection because this will support investigator in gathering of
valid information. There are number of reasons for using questionnaire within an investigation
such as greater validity, anonymity, useful preliminary tool, uniformity, easier method, repetitive
information, wide coverage, flexible etc. These are main advantages of questionnaire which will
be beneficial for investigator in gathering of valid as well as accurate information about the
leadership styles and its influence over productivity and performance of workers.
Questionnaire
Q1. According to you, what is the main role of leadership within an organisation?
a) Inspire trust
b) Create vision
c) Execute Strategy
4

d) Coach potential
Q2. According to you, which factor has more affect on leadership in Wick Hills?
a) Organisational resources
b) Employees involvement
c) Technological factor
Q3. What are main benefits gained by organisation through leadership?
a) Enhancing productivity
b) Directing work
c) Retaining employees
Q4. Does effective leadership help you in enhancement of your productivity level?
a) Yes
b) No
Q5. Which type of leadership is useful and beneficial for Wick Hill to improve productivity?
a) Autocratic
b) Democratic
c) Situational
d) Transformational
Q6) Does transformational type leadership is effective for Wick Hill in improvement of
employee's productivity and performance?
a) Yes
b) No
Q7) What are the advantages of transformational leadership style within an organisation? a)
Lower turnover cost
b) Encourage ongoing learning and development
c) Create enthusiasm
Q8. What are the disadvantages of transformational leadership style faced by an organisation?
a) Development of negative outcomes
b) Lead to employee burnout
c) Risks taken via transformational leadership can be disruptive
Q9. In what manner does leadership affect the employee's productivity of Wick hill?
a) Positive
5

b) Negative
c) Neutral
Q10. What is the relationship between leadership style and employees productivity in term of Wick
hills?
a) Positive relationship
b) Negative relationship
Q11) What is the importance of leadership style for employees within an organisation?
a) Leadership boost up employees confidence
b) Guiding their work
c) Sharpening employees skill
Q12.According to you, which approach of leadership help Wick hill in improvement of its
productivity and performance of employees?
a) Performance evaluation
b) Directing the work
c) Appreciating efforts
Q13) Does leadership style help Wick hill in retention of employees for long time?
a) Yes
b) No
Q14. Provide any recommendations to Wick hill in enhancement of employee's performance and
productivity through leadership style.
Time horizon: There are basically two types of time horizons which are cross-sectional
and longitudinal. Cross-sectional type of studies are limited to a particular time frame.
Longitudinal type of studies are repeated over a long period. Within an investigation cross-
sectional time horizon will be followed because this research is need to complete in limited time
duration (McCusker and Gunaydin, 2015). Along with this, Gantt chart will also used by
researcher as a time horizon. In this chart, number of activities included which support
investigator in identification of starting and closing time of dissertation.
6

7

Sampling techniques: Sample within an investigation s introduce as a group of people,
items or objects that are taken by researcher from a larger population for measurements. There
are two techniques of sampling namely probability and non-probability. Under probability
sampling, subjects of the larger population get an equal change to be recruited as a representative
sample. In case of non-probability sampling, it does not relies on the subjective opinion of the
investigator. Within a research, convenience sampling as a type of non-probability sampling will
be going to applied by researcher. The main reasons foe using this convenience sampling
approach as it gives an urgent and simple approach in identifying potential participants to the
primary study (Miller and et. al., 2012). There are certain reasons for using convenience
sampling as an effective type of non-probability sampling such as availability of data, saves
precious time, useful for pilot studies, saves previous money etc. These are consider advantages
of convenience sampling which will help researcher in selection of sample from the larger
population. Therefore with the use of convenience sampling 50 employees of Wick Hill will be
8

selected. Ideally, investigator working with quantitative data or information use statistics to test
hypothesis. Along with this, there are different types of random sampling such as simple random,
stratified random, cluster, multistage etc. These are not useful according to the current investigation
because for doing current study non-probability type of sampling will be going to applied.
Method of data analysis: This is an another significant section of research methodology
as it assist researcher in analysation of quantitative data regarding the leadership styles and its
impact over productivity and performance of employees within Wick Hill. Data analysis is based
on quantitative and qualitative analysis of information. Under qualitative data analysis, number of
techniques included which help in analysation of information about the specific area of study, it
includes content analysis, framework analysis, discourse analysis, grounded theory etc. These are
essential but current research is based on quantitative method and analysis quantitative data,
different techniques will be suggested such as cross-tabulation, MaxDiff analysis, trend analysis,
content analysis, Gap analysis etc. These are consider main techniques of quantitative data analysis.
According to the current investigation, content analysis will be going to applied because it focused
on counting and measuring information present in questionnaire (Quinlan and et. al., 2019). Under
this method of data analysis, number of themes will be created on each questions that support
researcher to analysis information or data about the leadership in minutely.
Research Ethics: This introduces as an application of professional codes of conduct and
moral rules to the gathering, analysis, reporting and publication of data regarding specific area of
study. There are number of research ethics such as objectivity, carefulness, confidentiality,
responsible publication, respect for intellectual property and honesty. These are main research
ethics which must be follow by researcher as it help them in collection of primary data easily and
competition of each research activities in ethical manner. Along with this, research ethics in
primary research will be followed extensively to ensure that the study outputs are considered to
be relevant and robust. Main research ethics principles that will be used in current investigation
are confidentiality, anonymity and informed consent. Under informed consent, researcher must
provide accurate understanding about research aim and objectives to the participants and
enabling them to opt in or out of involving within the primary research. For anonymity,
information of participants are not considered and not related to any kind of primary research
results. At last, for confidentiality, outputs of research are only shared or communicated with
9

those people who have a stake within the results and are main part of investigation in a specific
capacity (Riedl, Davis and Hevner, 2014).
Research Limitation: The main limitation of research is the time period for completion
of research activity and the ability of investigator to include a larger sample size for the primary
study. For the time of research completion, investigator was restricted to the timing guidelines
for completion of investigation (Silverman, 2016). Along with this, there are also some
limitations within an investigation such as formulation of research aims and objectives,
execution of data collection method, lack of previous information in the research area, scope of
discussion etc. These are main limitations that will be going to faced by researcher while doing
current dissertation.
Research reliability and validity: This is a significant part of methodology as it help
researcher in identification of research reliability and validity. Research reliability is based on
execution of test instrument or technique which is questionnaire. This instrument will help
investigator in understanding of respondents opinion about the current topic. Questionnaire is
more useful instrument for researcher as it support them by providing reliable data regarding the
leadership styles and its effects on employee's productivity and performance (Scotland, 2012).
The questionnaire is also considered as a part of validity as it will also give valid data or
information about leadership and its impact on employee's productivity and performance.
Therefore, questionnaire is an important test instrument will support researcher in gathering of
reliable and valid information about the current study or topic.
10

CHAPTER 4: FINDINGS AND ANALYSIS
Findings and analysis of the study is depend on questionnaire as it support researcher in
collection and analysation of quantitative information about the leadership. Content analysis will
be applied for finding and analysing quantitative data or information regarding the impact of
leadership on performance and productivity of employees within an organisation (Wiek and
Lang, 2016). Under this section of dissertation, number of graphs and tables will be made which
will further support investigator in analysation of information about the effectiveness of
leadership style in reliable and valid manner.
Q1. According to you, what is the main role of leadership within an
organisation?
Frequency
a) Inspire trust 20
b) Create vision 10
c) Execute Strategy 11
d) Coach potential 9
a) Inspire trust
b) Create vision
c) Execute Strategy
d) Coach potential
0
2
4
6
8
10
12
14
16
18
20
20
10
11
9
Frequency
11

Q2. According to you, which factor has more affect on leadership in Wick
Hills?
Frequency
a) Organisational resources 15
b) Employees involvement 19
c) Technological factor 16
a) Organisational resources
b) Employees involvement
c) Technological factor
0
2
4
6
8
10
12
14
16
18
20
15
19
16
Frequency
Q3. What are main benefits gained by organisation through leadership? Frequency
a) Enhancing productivity 16
b) Directing work 19
c) Retaining employees 15
12

a) Enhancing productivity b) Directing work c) Retaining employees
0
2
4
6
8
10
12
14
16
18
20
16
19
15
Frequency
Q4. Does effective leadership help you in enhancement of your productivity
level?
Frequency
a) Yes 40
b) No 10
13

a) Yes b) No
0
5
10
15
20
25
30
35
40
40
10
Frequency
Q5. Which type of leadership is useful and beneficial for Wick Hill to improve
productivity?
Frequency
a) Autocratic 10
b) Democratic 12
c) Situational 13
d) Transformational 15
14

a) Autocratic b) Democratic c) Situational d) Transformational
0
2
4
6
8
10
12
14
16
10
12
13
15
Frequency
Q6) Does transformational type leadership is effective for Wick Hill in
improvement of employee's productivity and performance?
Frequency
a) Yes 35
b) No 15
a) Yes b) No
0
5
10
15
20
25
30
35
35
15 Frequency
15

Q7) What are the advantages of transformational leadership style within an
organisation?
Frequency
a) Lower turnover cost 19
b) Encourage ongoing learning and development 15
c) Create enthusiasm 16
a) Lower turnover cost
b) Encourage ongoing learning and development
c) Create enthusiasm
0
2
4
6
8
10
12
14
16
18
20 19
15 16
Frequency
Q8. What are the disadvantages of transformational leadership style faced by an
organisation?
Frequency
a) Development of negative outcomes 19
b) Lead to employee burnout 16
c) Risks taken via transformational leadership can be disruptive 15
16

0
4
8
12
16
20
19 16 15
Frequency
Q9. In what manner does leadership affect the employee's productivity of Wick
hill?
Frequency
a) Positive 30
b) Negative 5
c) Neutral 15
17

a) Positive b) Negative c) Neutral
0
5
10
15
20
25
30
30
5
15
Frequency
Q10. What is the relationship between leadership style and employees
productivity in term of Wick hills?
Frequency
a) Positive relationship 45
b) Negative relationship 5
18

a) Positive relationship b) Negative relationship
0
5
10
15
20
25
30
35
40
45
45
5
Frequency
Q11) What is the importance of leadership style for employees within an
organisation?
Frequency
a) Leadership boost up employees confidence 18
b) Guiding their work 17
c) Sharpening employees skill 15
19

13.5
14.5
15.5
16.5
17.5
18
17
15
Frequency
Q12.According to you, which approach of leadership help Wick hill in
improvement of its productivity and performance of employees?
Frequency
a) Performance evaluation 17
b) Directing the work 18
c) Appreciating efforts 15
20

a) Performance evaluation
b) Directing the work
c) Appreciating efforts
13.5
14
14.5
15
15.5
16
16.5
17
17.5
18
17
18
15 Frequency
Q13) Does leadership style help Wick hill in retention of employees for long time? Frequency
a) Yes 40
b) No 10
a) Yes b) No
0
5
10
15
20
25
30
35
40
40
10
Frequency
21

CHAPTER 5: DISCUSSION
This is an important and significant part of the dissertation which will be beneficial for
researcher to complete research in effective manner. Discussion will be based on primary and
secondary source of data collection. Questionnaire will be used by discussing primary
information in an appropriate and systematic manner. Literature review is a source of secondary
data which will be useful for researcher to discuss information in detailed manner (Koohang,
2017).
Discussion on the basis of primary source i.e. questionnaire
Theme 1: Main role of leadership
Interpretation: In business organisation, leadership play a crucial role because it focus on
making workers able by leading and providing them proper direction at the time of performing
organizational activities. With the assistance of this, leader can easily motivate employees to attain
their targets in systematic manner. In this regards, 20 respondents think that the main role of
leadership is to inspire trust among team members so that they can share their views and ideas at the
time of performing project activities. Along with this, 10 people give their opinion towards this
theme is that leadership help in creating a clear vision that support workers in understanding about
what job activities they actually do at workplace. Furthermore, 11 respondents said that effective
leadership support leader in executing strategy that assist or guide all the workers to attain long term
goals and objectives in stipulated time frame. On the other hand, remaining 9 people think that role
of leadership in company is coach potential to employees with the aim of making them capable to
execute their task and activities in systematic way.
Theme 2: Types of factor that has more affect on leadership
Interpretation: Leadership is consider as an effective activity as it influence and encourage
workers to do their best to attain their targets in stipulated time frame. Along with this, various
factors are there which also affect the leadership activities at workplace. This can be improve the
overall performance of company and its workers as well. In context of this, 15 out of 50 participants
think that organisational resources are the crucial factor that influence the leadership and its
procedures as well. Due to organisational factors leaders lead their workers in order to improve their
abilities to do their best. Apart from this, 19 respondents give their views that employees
involvement is also affect on leadership activities in which leader of company influence employees
to take participate within the decision making activities that support them in improving their
22

performance level. Furthermore, rest of 16 people said that technological factor is play a major role
in business and on leadership as change in technologies are also affect the working abilities of
workers. In this, leader focus on making employees able to accept all the changes at workplace.
Theme 3: Benefits gained by organisation through leadership
Interpretation: From the above mentioned graph it has been evaluated that there are various
benefits of leadership for business organisation as it help in enhancing overall performance of
company and its workers more effective. In this regards, 16 out of 50 people think that leadership
help in enhancing employees productivity that directly supports in attaining all the set goals and
objectives of business organisation. Apart from this, 19 people give their views that one of the main
advantage of leadership is that it assist in directing work and also influence or encourage workers to
perform their task in systematic manner. With the assistance of this, company can easily enhance
their performance. On the other side, remaining participants give their views that leadership also
support in retaining employees by providing them better motivation and encouragement towards the
company goals and objectives. This will directly contributes in developing positive and competitive
brand image at market place.
Theme 4: Effectiveness of leadership for employees
Interpretation: Leadership is an activity in which leader play a crucial role in directing and
guiding their team members in order to make them more productive and capable. In this, leader
influence employee to take initiate for accomplishing their set targets in stipulated time frame. With
the help of this, company easily enhance workers productivity as they are always ready to put their
best efforts at working activities with the aim of reducing the possibilities of arising issues at
workplace. In this context, 40 people think that leadership is effective for workers because it
contributes in building confidence in employees and at the same time also create a positive working
environment. This will directly support in conducive to higher productivity. Furthermore, it also
develop interest and trust in their team members by providing them better direction at the time of
performing working activities. It may help in improving the performance and productivity of
workers at workplace. On the other side, remaining 10 participants are not favour with this
statement.
Theme 5: Usefulness of specific type of leadership style
Interpretation: As per above mentioned graph it can be evaluated that there are different
type of leadership styles used by company in order to improve workers performance at workplace.
23

In this regards, 10 out of 50 people think that autocratic is an effective leadership style in which
leader takes all the decision and follow by its team members. Along with this, 12 participants think
that democratic is an appropriate style of leadership in which leader includes all the workers while
taking decision to take their views to take right decisions. This will motivate workers at workplace.
Furthermore, 13 respondents think that situational is suitable style that used by leader as per
situation occur at workplace. On the other side, rest of 15 participants give their views that
transformational leadership style is best in which leader encourage, inspire and motivate employees
to create change. This will improve their productivity level that shape the future success of business
organisation.
Theme 6: Effectiveness of transformational leadership
Interpretation: As per above discussed graph it has been evaluated that transformation
leadership is an effective style in which leader of company focus on motivating, encouraging and
inspiring employees to create innovative change within the organisation with the aim of attaining
future success a market place. Along with this, leader also identify needed changes at workplace and
also create vision to guide the chances by inspiration and executing activities. With the assistance of
this company can increase productivity level of company and its workers and make them loyal
towards the organisational goals and objectives. In context of this, 35 out of 50 participants think
that, transformational leadership is suitable for company in motivating their employees. It may
support in retaining workers for longer period of time. On the other side, remaining 10 people are
not agree with this statement. As they think that some time it put negative impact on employees
performance because of overlooking of reality wherein employees look deeper into the situation at
working area that directly affect their performance in negative manner.
Theme 7: Advantages of transformational leadership style
Interpretation: This graph has been interpreted advantages of transformational leadership
style within an organisation. Majority of employees have idea as transformation leadership style is
more essential for an enterprise by lowering the turnover cost. Transformational leader of company
tend to retain workers more often then other types of leadership. This type of leader plays an
essential role in satisfying personal as well as organisation needs in more appropriate manner. 15
out of 50 employees of Wick hill have opinion as transformation style of leadership helped an
organisation in encouragement of ongoing learning and development. Transformational type of
leader work toward accomplishing higher efficiency for themselves and for their employees. This
24

kind of leadership style is essential at having workers engage with the process of learning for this
position. Remaining 16 employees of company have view as transformational leaders are more
capable to create enthusiasm in their ranks of employees because of their own enthusiasm. As it
leads to higher level of team morale and productivity, and also lower employees turnover. As these
are main advantages that are gained by company by following transformational leadership style.
Theme 8: Disadvantages of transformational leadership style
Interpretation: From the above mentioned graph it has been interpreted disadvantages of
transformational leadership style faced by an organisation. 19 out of 50 employees of Wick hill
have opinion as sometimes transformational leadership provide many negative outcome. They not
work towards achievement of long term goals and objectives of an organisation which will
negatively effect on business success. 16 employees of an enterprise have view as transformational
leader can stimulate their team members to attain success and growth. They do a higher level of job
of encouraging or influencing their employees to work with each other to attain strategic goals and
objectives. If advanced levels of sustained productivity are needed to attain the vision or objective in
question, however, or there are undue deadlines within place, then it can track to burnout happen
within the followers. Remaining 15 respondents have opinion as transformational leaders follow
their characteristic approach in order to serve their role and responsibility for their employees and
their organisation also. There are some risks or uncertainty that are mainly accepted by those
peoples whose are following this style of leadership to create change and find innovation.
Theme 9: Positive or negative impact of leadership on productivity level of employees
Interpretation: From the above given information, it has been interpreted positive or
negative impact of leadership on productivity level of employees. Most of the people have idea
as leadership has positive impact on performance and productivity. 30 out of 50 employees
within an organisation have opinion as leadership has positive impact. There are different
advantages of leadership that help employees in different ways such as providing guidance,
motivating, initiating action, creating morale, creating confidence, building work environment
and coordinating. These are main advantages and benefits of leadership which will be beneficial
for employees by improving its performance and productivity level. 5 respondents have idea as
leadership has negative impact on employee's performance as well as productivity also. They
said as sometimes leadership takes time away from performing any type of task, it fosters a clash
25

of personalities etc. Remaining 15 respondents have idea as leadership impact on employee's
productivity and performance in both positive and negative manner.
Theme 10: Relationship between leadership style and employees productivity Interpretation:
From the above stated table, it has been interpreted relationship between leadership style and
employees productivity in term of Wick hills. Most of the respondents have idea as leadership
has positive relationship with employees productivity. There are number of ways that proof as
leadership has positive relationship with productivity of employees. It includes: improved ability
to succeed under pressure, enhanced productivity level, increased emotional intelligence, growth
in confidence in team, increased awareness of diversity, improved communication and listening
skills etc. These benefits proof as leadership positively influence on productivity of workers.
Remaining 5 respondents have idea as leadership has negative relationship with employees
productivity. They said as there are some drawbacks of leadership that proof as there is negative
relationship between leadership and employees productivity. It include worker resentment,
paralysis when the business manager is not available and has limited creativity since only single
person gives ideas.
Theme 11: Importance of leadership style for employees
Interpretation: According to the above mentioned data it has been interpreted
significance of leadership style for workers within an organisation. 18 out of 50 respondents
have opinion as leadership help employees in boosting confidence level of workers. 17
employees have idea as help in guiding work. Remaining 15 employees have opinion as it shape
in skill. All these are main advantages of leadership which will be beneficial for the success of
workers. Therefore leadership is more beneficial and important for employees to maintain long
lasting relationship with an organisation and also gain better advantages for their future growth
and development.
Theme 12: Approach of leadership that help Wick hill in betterment of its productivity and
employee's performance
Interpretation: From the above data, it has been interpreted approach of leadership that
help Wick hill in improvement of productivity and performance of their employees. 17 out of 50
employees have opinion as it will support employee in evaluation of its performance. It will
support workers in development of its growth and success. 18 employees of Wick hill have
opinion as it will support in directing work which will further assist in accomplishment of long
26

term goals and objectives within given time duration. Remaining 15 employees have opinion as
leadership will help employees in appreciating work. These are main approaches used by
company as it will help them to retain employees for long time and gain better outcomes within
given time period.
Theme 13: Importance of leadership style in retention of employees for long time
Interpretation: From the above given information or data, it has been concluded Importance
of leadership style in retention of employees for long time. Most of the people are agreed as style of
leadership is more essential for company in retention of workers long time. Leader have different
types of style which will be beneficial for them to provide appropriate guidelines to workers and
also motivate them towards achievement of long term goals and objectives. Remaining 10
respondents not have any idea about the same.
CHAPTER 6: REFLECTION AND ALTERNATIVE RESEARCH
METHODOLOGY
Reflection: I am glad that I get an opportunity to perform research over a topic i.e. “An
investigation into the impact of leadership style on employee's performance and productivity
within an organisation”. A study on Wick Hill. This is an interesting topic which will be
beneficial for me by improving my literature review skill, time management quality, data
collection skill and data analysis quality. In order to gather information about the impact of
leadership styles on employee's productivity and performance, I used questionnaire as an
effective instrument of primary data collection. This instrument or technique helped me by
providing valid and reliable data about the current study. Number of methodologies have been
used by me when I need data in form of quantitative. This methodologies include deductive
approach, questionnaire, positivism philosophy, cross-sectional time horizon etc. These methods
helped me by providing quantitative and useful information.
This study is more essential for me by improving my understanding about the leadership
styles and its importance for employees in improvement of their productivity and performance.
Apart from this, dunging this investigation I also faced some challenges such as lack of time,
improper and unethical behaviour of respondents, lack of resources, insufficient amount of
capital and many other. These challenges have direct and negative impact on mine while
27

completing of each research activity in systematic manner. In order to overcome these issues or
challenges, I was followed principles of research ethics. As it helped me in completion of
dissertation in ethical manner. In order to overcome impact of time, I used cross-sectional time
horizon and Gantt chart as it supported me by providing accurate information about the starting
and ending data of dissertation.
Alternative research methodology
Research methodology is important and essential section of dissertation as it support in
collection of valid information about the specific area of study. Within an investigation,
questionnaire have been used as an instrument of primary data collection. As this technique was
more suitable and effective for researcher while collection of quantitative data. If researcher get
any chance to conduct research over leadership style, there is an alternative research
methodology namely Interview. As it is also consider as a method or technique of primary data
collection. This method will be supported researcher while they require qualitative data. Under
this method, number of open-ended questions could be prepare as it support researcher in
identification of respondents opinion about the study in accurate manner (Pyc, 2017).
Discussion of findings
From the secondary research done on the need of leadership within an organisation, it has
been analysed that the major elements for which the practice of leading is required in a
workplace is the challenges which are faced by them. It has been seen from the articles that the
major goals of an organisation to operate are to resolve the issues and tackle the competition
which they face in the industry (Maamari, 2017). For these aims, it is important to have a trained
personnel who can lead and provide direction to the employees so that these goals can be
effectively attained.
The articles which were reviewed stated that the practice of leadership does not only
benefits an organisation, but, it also limits the organisation in certain ways. These limitations are
the excess training, skills and costing needed for implementing the effective leadership which
restricts few firms from being lead appropriately (Malik, 2017). The articles which were
reviewed also summarises few needs which are considered as most important and these needs are
ensuring employee engagement, developing and communication strategic directions and
motivating employees to be inclined towards organisational goals. Besides this, few articles also
28

emphasised that leadership is a continuous process which is not desired but is essentially needed
in a workplace.
According to the secondary research completed on the connection between styles of
leadership and employee's productivity, it has been discussed that leadership style has positive
relationship with employee's productivity (Mikkelson, 2017). Number of leadership styles such
as authoritarian, transformational, participative etc. are useful for company as it helped them in
retaining worker for longer time period. Different number of articles used for analysing
relationship between employee productivity and leadership styles. As some articles summarise or
discuses importance of leadership styles in improvement of workers performance and
productivity within an organisation.
Business leader of company played a crucial role while communication of all necessary
information to their team members in effective manner, as by having accurate communication,
workers of an organisation completed their work within set deadline and easily. Managing
expectation of workers is also consider effective interrelationship between style of leadership and
employee productivity level. It includes ensuring employees job satisfaction by providing them
with incentives and rewards. Along with this, leadership styles is also supported an organisation
to motivate their workers which turn to assist employees by improving its performance and also
productivity level (Mitonga-Monga, 2017). The styles of leadership are more effective in
changing working ability of employees and help them by giving correct direction to do business
operations, so as to accomplish higher growth and longer success within marketplace. Thus, it
can be said that styles of leadership are more effective in encouraging workers to execute their
quality within an organisational practices as well as reach to goals and objectives.
From the secondary investigation done on the leadership style and its effect on
employee's performance in Wick Hill, it has been analysed that there are various number of
leadership styles that have impact over performance of employees who worked in Wick Hill.
This styles include transactional leadership, democratic leadership and transformational
leadership. These are main types of leadership style that were impacted employee's performance
directly. Transactional type of leaders give worship for exemplary behaviour as well as
punishments for failing outcomes. It is an effective technique that impact on employee
performance, creativity and motivation (Mohiuddin, 2017).
29

There are also some traits that this type of leaders employ might reduce self-motivation
and engagement of workers. Democratic leadership has an important and positive effect on
academic library subordinates job performance. This type of leader encouraged innovation,
creativity and team work that lead to job satisfaction, maximised productivity and subsequently
enhanced employee's performance. According to the previous mentioned articles, it has been also
determined impact of transformational leadership on performance of workers. This kind of leader
have significant impact over work attitudes of employees and also organisational norms, as it
turn to impact on employee's work behaviour. Therefore, above mentioned all types of leadership
styles have their own impact on employees performance and productivity also (Nielsen, 2017)
(Osborne, 2017).
From the secondary research completed on main approaches to leadership through which
Wick Hill can enhance productivity and performance of their employees, it has been summarised
as there are certain approaches which have been used by company including performance
evaluation, appreciating efforts and directing work. These approaches helped Wick Hill leader
to enhance employee's performance. Performance evaluation of employees has positive impact
on workers as it is beneficial for leader to evaluate employee performance according to their
work within an organisation (Osibanjo, 2018). Appreciation is another main approach that have
been used by an organisation to appreciating employees efforts towards business operations and
activities. Along with this, proper direction of work is another main approach that helped an
organisation in enhancement of employees performance as well as productivity also.
From the above data mentioned in literature review as it has been analysed some different
approaches of leadership which are Autocratic leadership approach, transformational leadership
approach, democratic leadership approach, value based leadership approach and situational
leadership approach. These approaches also supported Wick Hill to motivate and encourage their
workers towards achievement of common goals and objectives. Motivated workers within an
organisation played vital role in improvement of business growth and success within given time
period (Para-González, 2018).
30

CHAPTER 7: CONCLUSION AND RECOMMENDATION
Conclusion
From the above findings and discussion it has been concluded that leadership style plays
an important role within an organisation. Majority of respondents are agreed as leadership style
is important and significance within an organisation. As it helped company to motivate and
influence their employees towards achievement of goals and objectives. Leadership is important
part of business and it will lead to increase the performance of employees. Through effective and
efficient leadership style company will be able to encourage and influence the skills or
capabilities of employees. By having proper leadership style also supported workers by
improving its productivity and performance level. Leadership in an enterprise plays different
types of roles such as inspire trust, create vision, coach potential and execute strategy. These are
major role played by business leader which helped an organisation by retaining employees for
longer time period. Along with this, number of factors also used by company that have direct
affect on leadership such as organisational resources, technological factor and employee
involvement. Therefore, with the help of leadership company gained different benefits which are
retention of employees, direction of work and enhancement of productivity. As it proofed
leadership has to impacted on productivity level of employees.
Different number of leadership styles used by company such as autocratic, democratic,
situational and transformational. These are more suitable style of leadership which is essential
for company to improve employee's performance and productivity easily. Leadership style play
significant role in encouraging employees as well as enhancing performance in order to attain
desired goals. It is very important for organisation to consider leadership style which is effective
and accurate as per the need of business. Among these types of leadership styles, transformation
style of leadership is more appropriate for company as it lower cost of turnover, encourages
ongoing learning and development and create enthusiasm. Thus, leadership is important part for
the growth and success of company and also helped them to boost employees confidence,
sharpening employees skill and guiding their work. Apart from this, different approaches of
leadership have also applied by company that have direct influence on performance and
31

productivity of workers. These approaches are performance evaluation, appreciation of efforts
and direction of work. Therefore leadership is essential and significant part for development of
an organisation's growth and success.
Recommendation
From the above mentioned findings it have been recommended that leadership is useful
and valuable for an organisation as it will help them by increasing productivity and performance
level of their employees. It is suggested that feedback on regular basis must be managed on how
workers are performing their activity as it will support is executing contiguous corrections where
errors were made. In addition, business leader of Wick Hill must always communicate the
important information and necessary work requirement to workers and on time duration in order
for them to do planning and execution within given time period.
It is also suggested that managers of Wick Hill must adopt a new style of leadership that
is being much more transactional leadership style than democratic as it gives a sign of either a
punishment or reward when activity are not well executed. With this type of leadership style
workers within Wick Hill could improve their performance and productivity, while managing
rewards and sanctions. This style will also support an organisation to motivate and encourage
their employees as they work with full dedication and accomplish better results and outputs for
business growth and success.
Area For further Research
Further investigation could be planned or executed on; the role played by workers within
an enterprise and the impact over the productivity and performance of company. The impact of
leader's motivation on employees perception, the role of democratic style of leadership on
employees performance. The effectiveness of transformational and transaction leadership style
over performance of workers (Rita, 2018). These are some effective topics related with
leadership which will be beneficial for researcher in identification of information about the
impact of leadership styles on worker's performance as well as productivity level. As it will
further support an organisation in achievement of its long term goals and objectives.
32

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34

APPENDIX
Frequency Table
Q1. According to you, what is the main role of leadership within an organisation? Frequency
a) Inspire trust 20
b) Create vision 10
c) Execute Strategy 11
d) Coach potential 9
Q2. According to you, which factor has more affect on leadership in Wick Hills? Frequency
a) Organisational resources 15
b) Employees involvement 19
c) Technological factor 16
Q3. What are main benefits gained by organisation through leadership? Frequency
a) Enhancing productivity 16
b) Directing work 19
c) Retaining employees 15
Q4. Does effective leadership help you in enhancement of your productivity level? Frequency
a) Yes 40
b) No 10
Q5. Which type of leadership is useful and beneficial for Wick Hill to improve
productivity?
Frequency
a) Autocratic 10
b) Democratic 12
c) Situational 13
d) Transformational 15
Q6) Does transformational type leadership is effective for Wick Hill in Frequency
35

improvement of employee's productivity and performance?
a) Yes 35
b) No 15
Q7) What are the advantages of transformational leadership style within an
organisation?
Frequency
a) Lower turnover cost 19
b) Encourage ongoing learning and development 15
c) Create enthusiasm 16
Q8. What are the disadvantages of transformational leadership style faced by an
organisation?
Frequency
a) Development of negative outcomes 19
b) Lead to employee burnout 16
c) Risks taken via transformational leadership can be disruptive 15
Q9. In what manner does leadership affect the employee's productivity of Wick
hill?
Frequency
a) Positive 30
b) Negative 5
c) Neutral 15
Q10. What is the relationship between leadership style and employees productivity
in term of Wick hills?
Frequency
a) Positive relationship 45
b) Negative relationship 5
Q11) What is the importance of leadership style for employees within an
organisation?
Frequency
a) Leadership boost up employees confidence 18
b) Guiding their work 17
36

c) Sharpening employees skill 15
Q12.According to you, which approach of leadership help Wick hill in
improvement of its productivity and performance of employees?
Frequency
a) Performance evaluation 17
b) Directing the work 18
c) Appreciating efforts 15
Q13) Does leadership style help Wick hill in retention of employees for long time? Frequency
a) Yes 40
b) No 10
37