Professional Conduct and Standards

Running Head: CASE MANAGEMENT 0
Case Management
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CASE MANAGEMENT 1
In healthcare, there are many organisations where case managers and healthcare
professionals work to take care of clients involved directly with effectiveness. In
organisations, there are legal, ethical, and practice standards for case managers such as Code
of Professional Conduct and Standards for Professional Conduct, also Case Management
Practice related legal issues (Gov.UK, 2018). They consists of knowledge focusing on risk
management, ethical practices and principles, ethical and legal practice related strategies,
regulatory and legal requirements, privacy and confidentiality, and standards and guidelines
use in the clients’ care management.
The organisations of community service regulate and govern client’s information
confidentiality and privacy while having policies and procedures. In an organisation, agency
provides procedural and policy guidelines with a responsibility of supporting services
practice. These reflect ethical and legislation standards under sector of community services as
per policies and procedures (CSYW, 2017). The service delivery with quality is dependent on
both the work and organisation as their responsibility. For instance, Carmen Poldis
Community Centre (CPCC) mentioned the manual policies and procedures in the
organisation depending on the workers skills and abilities, nature of the service, resources
government funding bodies provided to assist with the policy development process, and
resources available for policy development (NSW, 2019).
Majorly, policies and procedures is to make sure to work within network closely with
management and colleagues, informally network with other employees, involvement in
policy development by taking opportunities, attending management and staff committee with
possible meetings, and reading memos and emails (DHHS, 2017).

CASE MANAGEMENT 2
References
CSYW. (2017, October). Guidelines for Service Delivery: Youth Housing and Reintegration
Service including After Care Service. Retrieved from Department of Communities,
Child Safety and Disability Services:
https://www.csyw.qld.gov.au/resources/dcsyw/youth/youth-housing-reintegration/
youth-housing-reintegration-service-guidelines.pdf
DHHS. (2017, July). Department of Health and Human Services policy and funding
guidelines. Retrieved from Victoria State Government:
file:///C:/Users/SystemJP/Downloads/PFG%202017%20Vol2%20Chap4.pdf
Gov.UK. (2018, October 26). Care and support statutory guidance. Retrieved from
Department of Health & Social Care:
https://www.gov.uk/government/publications/care-act-statutory-guidance/care-and-
support-statutory-guidance
NSW. (2019, October 21). Case management. Retrieved from NSW Government:
https://www.facs.nsw.gov.au/providers/children-families/interagency-guidelines/case-
management/chapters/elements