Developing Professional Communication Skills: Perceptions and Reflections of Graduates

This article discusses the perception of graduates regarding their professional communication skills and the ways in which these skills are developed throughout their studies. It also emphasizes the value of these skills in the employment sector. The article is related to the area of study of communication skills and can be beneficial for educators and professionals to inform graduates about the importance of communication skills for employability.

HCS102A Professional Communication skills

CONTENTS
RESEARCH ARTICLE – 1.......................................................................................................1
RESEARCH ARTICLE – 2.......................................................................................................2
RESEARCH ARTICLE – 3.......................................................................................................3
REFERENCES...........................................................................................................................5

RESEARCH ARTICLE – 1
Sonnenschein, K., & Ferguson, J. (2020). Developing professional communication skills:
Perceptions and reflections of domestic and international graduates. Journal of
University Teaching & Learning Practice, 17(3).
This study is being focused on perception of the graduates of their skills in
professional communication as communication is regarded as the most important skills set by
the employers who want universities to develop the communication skills of the students so
that they can fulfil the necessities of the working environment. Further, the article also
emphasized on the manners in which the professional communication skills are developed in
the graduates throughout their studies along with its value at the time of moving towards the
employment. Moreover, this article is being segregated into two studies being conducted in
Australia with the help of interviews of graduates. The graduates were both Chinese
Australian origin working in Australia as well as china throughout different sectors. It was
explored from the study that writing, presentation along with the inter-cultural skills were
regarded as most crucial by the participants. The authors conclude that even though it has
been determined that most of the respondents were contended with the manner they have
been evolved with these skills at the University of Australia, there were some international
graduates who required more support from the University for acquiring these skills. In the
final section of the article, the authors made suggestions that it is important that the academic
workers must be offered structured interventions for inter-cultural communication,
professional training and integrated learning.
It can be analysed from this article that it appears to be written to inform the educators
about the need of development of the students. Furthermore, the paper has significantly
defined the significance of communication skills. The information being presented by the
authors in the literature review section in regards with the present as well as noticeable
discerning in relation with the communication skills being motivated by varied descriptions
of stakeholders of their involvements developing as well as utilizing communication skills
were very informative. The article has also supported the disagreement for paying more
emphasis on significance of communication skills for employability. Other than this, the
article has also reflected on the suitability of the strategies pertaining to the development of
communication skills for both international as well as domestic graduates of China, the
effectiveness of these skills to the employers of these graduates and the further evolution of
the communication skills. Thus, it can be said that the data being presented in the article is
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quite informative, nonetheless the data accumulation approach might be regarded as flawed
because of the small group of samples. Moreover, it can be said that the present article can be
beneficial for my research work as it is related with the my area of study and the final
findings along with the conclusions might be utilized by the educators and other professionals
for informing the general public and graduates regarding the benefits and importance of
communication skills for international graduates through utilizing the information being
presented.
RESEARCH ARTICLE – 2
Ahmad, K.M, & Mazli, M.A. (2021).Journal of Teaching and Learning for Graduate
Employability, 12(2), 260-278.
In this article, the authors have reviewed a methodical work evaluation which was
being carried out for exploring the field of study related to the English language workplace
communication requirement for the purpose of designing courses in English for Occupational
Purposes (EOP) which can help in meeting the demands of the industry in a better manner.
Qualitative methodology was being utilized by the authors in which they have extracted and
evaluated 133 articles from different databases. After evaluating these articles, it has been
found out by the authors that mostly the researchers have emphasized on the requirement of
the learners or requirements of the industry and very small number of studies have
triangulated the outcomes amid varied stakeholders for obtaining an enhanced image of the
desires, requirements along with the gaps amid the current and target conditions. Moreover,
the research study has also originated that mostly the researchers were being attentive
towards language jobs needed and have not paid due attention on the abilities needed to carry
out that language jobs effectively.
The authors made a conclusion that the result of this article and study is a projected
hypothetical model for development of professional communication capability between the
budding graduates that is supposed to be utilized in the future researches for addressing the
gaps being originated in this study. This research has focussed on the gaps and breaks that
takes place in the present study which can be highlighted in the future studies particularly for
higher education institutions which are making efforts towards designing and developing
courses in English for Occupational Purposes for making improvement in the English
language communication skills for employability. This article is appeared to be written for
informing the graduates as well as educators about the type of communication capabilities as
well as abilities being needed or determined as crucial for the employability of the graduates.
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This study has also focused on determining the major problems pertaining to the determined
requirements of effective communication at the workplace and gaps still existing in the
present studies and works.
The information being presented by the authors were quite informative nevertheless,
the data accumulation method could be regarded as flawed because of the large sample or
articles being extracted. Additionally, the study also seems to be extrapolative and thus, it
must be regarded as biased. Furthermore, the main limitation of the article is that the articles
which were being retrieved from the current study were mainly obtained from the online
databases and did not make use of other sources, for example, extraction of articles from the
reference lists of the original articles. Other than this, the current research study has also not
included studies and researches as per the research questions encompassing grey as well as
unpublished literatures and pertaining to this, the current research work some room for
improvement in the future study.
RESEARCH ARTICLE – 3
Denniston, C., Molloy, E., Nestel, D., Woodward-Kron, R., & Keating, J.L. (2017). Learning
outcomes for communication skills across the health professions: a systematic
literature review and qualitative synthesis. BMJ Open, 7, 014570.
In this current article, the authors have focused on determining as well as evaluating
the communication skills learning outcomes by means of methodological review and has
made an attempt to present the consequences in a blended list. Further, the summarised
outcomes of the study gives information to the educators as well as researchers in the
communication skills teaching along with learning throughout the health professions.
Qualitative methodology is being utilized by the authors for systematic review. Information
in relation with the learning consequences for communication skills in health professions
education has been searched from the five databases and the information being extracted
were then evaluated by an iterative process of qualitative evaluation. Furthermore, the
procedure were being directed by the principles related to centeredness as well as priori
decision guide. It was being explored from the current study that there were 205 learning
consequences of for communication skills in health professions education and a final refined
set were presented in the form found areas such as content skills which explores the
motivation of the healthcare seeker for looking for healthcare, knowledge which refer to the
significance of communication skills in the healthcare, process skills which refer to
responding promptly to the questions of the communication partner and lastly, perceptual
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skills which refer to reflection on the own manners of expression of feelings. Finally, the
authors have made a conclusion and presented an amalgamation of the massive writings in
communication skills teaching and learning consequences.
This article appears to be written to give information to the educators as well as
researchers in the communication skills teaching along with learning throughout the health
professions. Furthermore, the information being presented by the authors were quite
educational and revealing. In addition to this, the present work of the authors have offered
educators along with varied learners with a wide ranging learning consequences and results
for the purpose of designing education as well as setting of objectives in the communication
related to healthcare. However, the present study has not interrogated the identified learning
results with other stakeholders such as care seekers for having more accurate and complete
findings. Moreover, the parallels amid the communication skills being required in the
communication in care seekers and those needed for other healthcare interactions has also not
been explored which impacts the accuracy of the whole study.
The outcomes along with the conclusions of the study might be helpful to health
professionals for informing them about the communication skills learning outcomes. The
main limitation of the article is that it has included and extracted broad search as it is
challenging to deal with such large amount of information and consequently, the authors have
suggested future and more extensive research towards superior involvement of patient in
communication skills education design along with additional documentation of learning
outcomes which targets perceptual as well as knowledge skills.
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REFERENCES
Books and journals
Sonnenschein, K., & Ferguson, J. (2020). Developing professional communication skills:
Perceptions and reflections of domestic and international graduates. Journal of
University Teaching & Learning Practice, 17(3).
Ahmad, K.M, & Mazli, M.A. (2021).Journal of Teaching and Learning for Graduate
Employability, 12(2), 260-278.
Denniston,C., Molloy, E., Nestel, D., Woodward-Kron, R., & Keating, J.L. (2017). Learning
outcomes for communication skills across the health professions: a systematic literature
review and qualitative synthesis. BMJ Open, 7, 014570.
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