Professional Development for Service Sector

This report discusses the importance of professional development in the service sector, specifically in the hospitality industry. It covers the skills and attributes required for employability in hospitality and how to assess and improve them. The report includes a self-analysis tool to help individuals map their current skills with desired skills for better employability. The report also discusses the advantages and disadvantages of using social media for recruitment in the hospitality industry.

Professional
Development for
Service Sector.

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Assessment 1....................................................................................................................................1
CONCLUSION................................................................................................................................8
References:.......................................................................................................................................9
ASSESSMENT 2...........................................................................................................................11
INTRODUCTION.........................................................................................................................11
Advantages and disadvantages of using social media for recruitment.................................11
General justification.............................................................................................................13
Specific justification.............................................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Professional Development refers about to continuing to pursue education and building
professional career training after person entered into workforce. By getting into workforce zone
an individual person get support through his or her skills and knowledge that leads them to better
employability (Okolie and et. al., 2020). It is important for having proper professional
development in service sector particularly in hospitality sector that increase marketability of
individual and further to reach goals in hospitality industry. Professional development which has
become essential important to those who are in job market specifically those who are seeking for
employment career opportunities within in hospitality industry.
In this following report, the selected industry is hospitality area, while consider this
industry to make better employability career. The importance of making employability career in
hospitality because it would allows different base of departments creates wide range of job
opportunities in front office, HR, marketing, food and beverages, Maintenance etc. These are the
important department that controlled the hospitality venture to gain more growth and success in
employability. The topics are covering in Assessment one about skills required in hospitality
career along with compare desired and current skill that leads to graduate seeking for
employment and in Assessment two it is all about short introduction for making employability
profile for seeking job opportunities in selected industry.
MAIN BODY
Assessment 1.
Employability means the transformation of skills and knowledge which adaptable
through workforces in which all those capable of work that encourage for develop skills in
technical helps to get individual jobs that enable them to enter and remain in employment
through out their working lives (Damoah, Peprah and Brefo, 2021). The importance of having
better employability implies on the basis of graduate to be successful in his or her field. It helps
to keep themselves remain better competitive which effectively specify towards job in particular
field. Achieving goals as the world is changes rapidly that is make career likely to involve
towards many different job roles and employers. In this individual contribute their skills and
knowledge towards gain more work opportunities. For example by selecting hospitality industry
for building employability career in service sector for analyse detailed nature with merits and
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demerits of hospitality venture. It also helps to adapt changing situation where the changing of
market can influence job impact on people to seek for new professional field that enhance more
suitability. Return on investment it depicts about describe whatever money is been invested to
complete the education towards attain better job accomplishment for make better employability
skills. Thus, these are the some important point which describe about individual perspective to
make career in hospitality industry.
Hospitality industry is a broad category of better field within better service industry that
involves different ways service departments like lodging, food and drink service, better event
planning etc. In hospitality it include significant way of career opportunities field like tourism,
hotels, restaurants and bars etc. The employees who presumes their employability in hospitality
business to improvise service quality and provide guest better serve in food, accommodation,
drinks that creates satisfaction level. In this there are essential of needs in services that creates
more development in better manner. Fairness where the pricing of terms services to contract
length, customer expect fairness from company. The transparency expect from customer through
company they are doing business with. In this large hospitality industry provide advance level of
service outlets that create more impact on business. In the hospitality sector, accommodation is
indulged with several types of services to all the individuals (Anderson and Tomlinson., 2021).
Both size and scale of services is developing every day which ultimately leads to effective level
of development. When a person goes on a trip, it becomes very important that they receive all
kinds of facilities like comfortable rooms, good quality food and so on.The reason for consider
hospitality industry for create better employability job role in Front office department.
Skills and attributes which required for lead in hospitality industry to create
employability towards individual perspective. As the general skills which require in
employability is Good Communication, Motivation, Leadership, Dependability, better following
instruction, Team work and adaptability. For every employee who seeking for career oriented
these mentioned basic skills must require with them that help channelise better career
opportunities driven. Even though, these skills also help to accomplish graduation in specific
field to generate more opportunities driven in chosen field by individual person. But there are
important and desired skills as well as attributes which would require individual to complete
graduation which help to get opportunities and relate with hospitality industry. Teamwork: It is
most important job within hospitality industry better involves better team work. In this leaders
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and manager create influence them where they contribute skills to improvement in performance.
For example: In hospitality industry like team work role in hotel where front office and food
production couple of staff work together to make customer happy and satisfied (Igwe, Lock and
Rugara, 2020). If there would not having any team work coordination then, there are the chances
of customer would provide negative feedback. Flexibility: According to this skills creates major
task to handle in complex situation unless the staff of hospitality business could handle smartly
services at the time of serve customers. In holidays and festivals staff need to make themselves
flexible enough like in Christmas and New year which is typically and the most profitable
towards better hospitality industry. The staffs are remain flexible with better personal plans
which better ensure to approach work needed in busy schedule. Time management: Every job
employees needs to make ensure the work must arrange in better time management. Similarly,
in hospitality each staff's services are counted on the basis of time management practise at the
time of delivering better quality of services effectively. For example: In Hotels or restaurants if
there are new customer show their presence then they would not wait for their hotel room
cleaned with previous occupants. Interpersonal skills: The skills like make interact with people,
negotiation, listening, patience or having extrovert attributes in behaviour is needed more as
being employability in hospitality industry. This skill help to create a good image building in
front of guest who are visits in specific hotel and restaurants to make them satisfied. Problem
solving: As the hospitality industry in customer focused staff having competence to deal with
multiple problems in day. The ability to make quick decision can make in challenging situation
in which problem solving is also essential in order to manage the time.
All the skills and attributes which are mentioned in above relate with employability in
hospitality business. Soft skills include the ability to influence for motivate them where the
network and manage client relationship. They are more crucial and hospitality because in this
industry it better involve intense high degree customer contact. The main skills or attributes
which concerned towards employability are Effective communication this creates positive
impression in front of guest while taking order or providing them business regarding
information. In this listening is main key while communicate with guest, by provide clarity
information as per guest's queries. There is also one factor of behaviour of employee which hits
the customer expectation in positive manner. If the staffs would not behave properly then
customer satisfaction will decrease. Resilience is key of success and growth in professional
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career. Similarly in hospitality industry, to make successful employability for that individual
need to resilience in his or her nature that reflect how particular employee can handle the task
(Mohammad, 2020). As this skill would not easier to making things accomplish in flexible
manner but also maintain professional image. Adaptability skills needed in hospitality venture
where it often allows to deal with unpredictable situation. Team work make negative response if
other staff member are not handling as well as coordinate work with each other. Probably, these
are more additional skills which help to individual for create better employability career in
hospitality business
Therefore, for employability all skills which are discussed in above information make
wide range of impact to enhance better productivity within positive manner. In hospitality
industry weather large or small range of hotel or restaurants usually hire those staff who have all
skills as well as having competence to handle service task in complex situation effectively.
For assess the skills or attributes require towards my employability career in hospitality.
As I am very curious to make myself prepare better professional personality in hospitality
industry is because during my graduation I got a chance to interact with different hospitality
employees who are still working in premium hospitality business like Westin, Marriott etc. After
that I got an opportunity of internship in one of the premium hospitality venture for certain
months. In that I analyse my work structure as well as my skills which provide me a rough
assessment that how I am performing in practical field of hospitality business for that what are
the chances for better employability skills in future (Chen, Shen and Gosling., 2021). After
completion of my hospitality internship program I measure my current skills where some of
skills I am productive enough while some of them not. There are some important skills like
communication, leadership, team work, adaptability skills helps to measure better productivity in
hospitality business but certain skills like time management, resilience, creativity, flexibility and
decision making. These are the skills in which I have not command properly, due to which it
directly impact on my employability performance. In following there is compare between my
current skills and desired skills. By using Self Analysis tool to examine one way to learn about
more particular candidate or person. It also helps to identify on which specific skill person is not
matching up with his or her criteria to improvement. Self evaluation can be effective tools for
assessing to maintain progress to better development in career as well as it also help to gain
more knowledge and skills within workplace. As I am planning to create my employability
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career in hospitality business. It is important to conduct self analysation For that I need to
evaluate my skills and attributes through using of Self analysing tools to mapping my current
skills with desired skills (Shariff and Abd Razak, 2021.). As I have quite satisfactory skills of
time management, Adaptability, resilience and flexibility. But there are some of the skills on
which I have to make my self prepare for Employability career in hospitality industry such as
Effective communication, Team work and decision making these are important skills that would
play an important role in my employability. In following there are certain process in which I
make my self prepare for desired skills towards excellence employability skills effectively.
Using of Self Assessment tool steps could help me out to scrutinise myself about how I
can improve myself such as: Include the Appropriate trend: through Self assessment have
several important elements which helps to better create meaningful statement towards better
accomplishment at the company. As I have make my self plan that certain skills on which I need
to work on for better employability career in hospitality industry (Huang and Baker., 2021). In
this I need to determine my strength and weakness in which can perform productive and try to
improve my rest of skills. Better determine the timeline for self evaluation: This would help to
better time lime for self evaluation about planning for skills and attributes that needed to
improvement. In this to make treatment while mapping of records in notebook, spreadsheet
software and track the record of accomplishment meeting. It is important of having time line like
I have to make my own schedule in perspective of skills how I can complete my overall skills.
Give insight into Success: This is important to assess about the self evaluation assessment that
would reflect and professional development. The project which show as well as task and projects
with completed that align core mission towards company. To better emphasize projects which is
the most value towards workplace. Similarly team coordination can make the work
accomplishment to make sure highlight evaluation. To this I need to my team work skills
improve like mapping with person skills attributes for understanding how the work can
accomplish within complex situation. Examine Strength and Weakness: While performing in
self assessment for employability in hospitality industry, in this I have to make sure my strength
and weakness which determine long term productivity. It is important to identify weakness in
skills that can create challenges during employability. To get measure and learn different skills to
mitigate the risk factor effectively. Highlight growth mindset: It is essential part of self
analysation which reflect the competency which will grow and improve an employees. There is
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always be something others to help to continue better work assessment (Webb and Legg, 2021).
Similarly, in my employability career in hospitality industry my willingness is adaptability trait
where I am very easy to adapt the changes. Through this positive skill it help to mitigate
obstacles in employability career objectives. Thus, Growth mindset can be very effective and
beneficial to generate better opportunities for improvement within better professional
development as well as it will help to employee to know how he or she can grow in specific
company. Seeking for honest review: Appraising or Recognising is the part of accomplishment
in perspective of self assessment and it is important to get honest feedback from expertise.
Similarly, I need to make my performance analysis from those people who are provide me
genuine feedback that would help to increase in my employability performance Crawford, A.,
(Weber and Lee, 2020). Keep it professional: When completion of self assessment it is depend
upon others how they will behave. To make the situation up to personal and professional level it
depend upon individual person perspective. For my situation I also need to behave and things to
keep professional within workplace for my better employability career in hospitality industry. It
helps me to focus on my performance that create better build up to create better development on
which staff to work for mitigate risk.
According to above steps of self analysation tool is described on the basis of better employability
skills in hospitality industry. In following there is current and desired skills to compare as per
self assessment to generate preparation:
Industry Skill
Requirement
My Current Skill rate
(Out of 5)
My Desired Skill rate for Employability
in hospitality industry.
Effective
Communication
2 5
Time
Management
3 5
Team work 2 5
Decision Making 2 5
Adaptability 4 5
Resilience 3 5
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Flexibility 3 5
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On the basis of above rate scale of my Current skills and desired skills for employability
career in hospitality industry where I examine that my main skills in which I lacking that are
communication, team work and decision making (Fraser, 2020). These are the main skills on
which I need to improve my skills that help me to perform in employability. As in hospitality
Communication and behaviour plays an important role and on the basis of my self analysation
tool that describe my work alignment which needed to perform better way effectively. Apart
from it, the main skills which I have mentioned is my major desired skills which is essential in
my employability career in hospitality industry. Rest skills are quite satisfactory, but they are
also important Time management, resilience and flexibility these three major skills would
support me to make employability career in hospitality business.
There are several skills which are required in doing development like communication
abilities, team work, time management and so on (Hosain, 2020). In order to overcome skill
gaps, various things should be done which is further described below: -
Communication skills: - I rated these skills as 2 out 5 which became one of the most
important priority for me in order to make improvements. It became necessary for me to develop
such skills so on the basis of it, I made a plan as how to overcome the skill gap. One of the
method which I choose was to start developing my listening skills. In order to become a effective
communicator the most significant thing is to become a good listener also. Through this, I started
paying more attention to speakers and also developed the habit of maintaining eye contact with
other people.
Team work: - In order to achieve essential goals and objectives, it is important to have
good team work skills. I rated myself as 2 out of 5, so it was essential for me to develop the skill
of team work. The first thing which was involved in my plan was to enable a positive mindset.
Through this, if any problem in a team gets arise then by having a positive mindset, I will feel
empowered to solve such issues. Another thing on which I started focusing on was to share
enthusiasm.
Decision making: - It becomes essential to make proper decisions so that no further
consequences get arise in future aspects. My decision making skills was not much effective so it
was important for me to make it as my priority and use different methods in order to improve the
skills. The first thing which I decided was to limit overall choices so that it doesn't take much
time for me to make decisions and I could easily make up the best choice.
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Time management: - It is very important for me to manage my time effectively so that I
could enable all tasks and activities within the set deadlines. So, in order to overcome it, I made a
plan to prioritize all the tasks. Through this, the activity which would be most important, I will
give more time to it and proper schedule for other additional tasks and activities could be made.
Adaptability: - It is one of my best skill but in order to become more efficient I
recommended myself that I should use some more ways in order to improve it at best level.
Through this, I started learning from other people so that with the help of other skills, I could
become more adaptable and could benefit myself on both internal and external basis.
Flexibility: - I was average in terms of my flexibility skills so I made necessary plans to
become more flexible in achieving all tasks and activities. In order to develop this, I started
focusing on my core values and taking on the responsibility to meet overall targets.
Resilience: - With respect to these skills, I rated myself 3 out of 5 and in order to
overcome such skill gap, I decided to use the method of embracing healthy thoughts. In a
company, many changes gets occurred so I started accepting those changes and kept all the
things in perspective
CONCLUSION
From above report of Professional Development for service sector is summarise about
skills required in employability attributes and behaviour creates important role towards better
hospitality industry. Different skills like communication, decision making, team work,
adaptability etc. all these skills essential work in hospitality industry staff while provide service
to guest. There is compare between current skills and attributes against desired skills for
hospitality industry employability. By using of Self Analysation or assessment tool that describe
certain step on which assessment of self performance can make better development activities. At
last the recommendation for skill gap for improvement in employability career in hospitality
industry.
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References:
Books and Journals
Anderson, V. and Tomlinson, M., 2021. Signaling standout graduate employability: The
employer perspective. Human Resource Management Journal, 31(3), pp.675-693.
Belhassen, Y., Caton, K. and Vahaba, C., 2020. Boot camps, bugs, and dreams: Metaphor
analysis of internship experiences in the hospitality industry. Journal of Hospitality,
Leisure, Sport & Tourism Education, 27, p.100228.
Boo, S. and Kim, S.H., 2020. The relationship between hospitality industry certification and
course performance across multiple semesters. Journal of Hospitality & Tourism
Education, 32(2), pp.112-123.
Chen, T.L., Shen, C.C. and Gosling, M., 2021. To stay or not to stay? The causal effect of
interns’ career intention on enhanced employability and retention in the hospitality and
tourism industry. Journal of Hospitality, Leisure, Sport & Tourism Education, 28,
p.100305.
Crawford, A., Weber, M.R. and Lee, J., 2020. Using a grounded theory approach to understand
the process of teaching soft skills on the job so to apply it in the hospitality classroom.
Journal of Hospitality, Leisure, Sport & Tourism Education, 26, p.100239.
Damoah, O.B.O., Peprah, A.A. and Brefo, K.O., 2021. Does higher education equip graduate
students with the employability skills employers require? The perceptions of employers
in Ghana. Journal of Further and Higher Education, pp.1-14.
Fraser, B., 2020. From Hospitality Classrooms to Successful Careers: A Current Appraisal of
Australian International Hotel Requirements. Journal of Hospitality & Tourism
Education, 32(4), pp.234-254.
Huang, A. and Baker, M., 2021. Exploring skill-based career transitions for entry-level
hospitality and tourism workers. Journal of Hospitality and Tourism Management, 48,
pp.368-373.
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Igwe, P.A., Lock, D. and Rugara, D.G., 2020. What factors determine the development of
employability skills in Nigerian higher education?. Innovations in Education and
Teaching International, pp.1-12.
Lee, S., Shin, H.H. and Jeong, M., 2020. Are students ready for their future career in the event
and meeting industry? Lessons from a comparative study between students and event and
meeting professionals. Journal of Hospitality & Tourism Education, 32(2), pp.77-87.
Mohammad, A.A., 2020. Understanding Motivations, Employability Skills, Employment
Aspiration, and Training of Hospitality Management Undergraduates. Tourism Review
International, 24(4), pp.185-199.
Okolie and et. al, 2020. Enhancing graduate employability: Why do higher education institutions
have problems with teaching generic skills?. Policy Futures in Education, 18(2), pp.294-
313.
Shariff, N.M. and Abd Razak, R., 2021. Exploring hospitality graduates’ competencies in
Malaysia for future employability using Delphi method: a study of Competency-Based
Education. Journal of Teaching in Travel & Tourism, pp.1-19.
Varra, L., Scioni, M and Giusti, A., 2021. Job requirements in the hospitality industry: Technical
or general skills? The dilemma for academic education. European Journal of Tourism
Research, 29, pp.2915-2915.
Webb, T. and Legg, M., 2021. The Emerging Need for Hospitality Students with Analytical
Skills. Journal of Hospitality & Tourism Research, 45(5), pp.892-894.
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ASSESSMENT 2
INTRODUCTION
Employability profile refers to a program of study and alignment with the program
content and skills attained from all the learning experiences. It demonstrates technical knowledge
as the practices which could be measured (Kowal, 2020). There are several skills which are
required in order to develop good employability profile like reliability, planning and so on. The
profile is engaged with space for qualitative feedback and space for students in order to do self-
evaluation of all skills. In context with this profile, they are in relation with abilities from the
subject area till those which employers seek.
Advantages and disadvantages of using social media for recruitment
Social media allows all recruiters to spread important information about job vacancies
and the associated organisation so that candidates could receive such information (Burns, 2021).
The method of social media is considered as the best one for doing recruitment because through
this recruiters could easily interact with talented people quickly and in a better way. There are
several advantages and disadvantages of using social media for recruitment and it is further
explained below: -
Advantages: -
Immediate response: - With the help of social media method, an immediate response is
attained and the main reason behind this is the share feature as it helps in increasing the reach of
job posts and is available to maximum number of people (Abugre and Boachie-Ansah, 2021). It
is an effective thing because by social media recruitment, less time gets consumed. By looking at
the present scenario, almost all individuals remain active on social media especially the youth
generation. So, it becomes a great opportunity for people who want to apply for jobs in different
sectors.
High quality candidates: - Another benefit associated with the method of using social
media to do recruitment is that companies could easily search for highly qualified candidates
(Turnbull and Turnbull, 2020). The organisation gets a chance to choose fresh talented people
who are acquired with innovative skills and abilities. Through the usage of social media for
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doing recruitment, company is able to increase their productivity level also as candidates would
get selected from across the world.
Increment in job visibility: - Social media has always been considered as a fabulous
platform to determine individuals who are looking for jobs. As there are several job portals and
almost all individuals look for vacancies on social media aspect, so it becomes advantageous for
the business organisation to increase their job visibility across the globe.
Better employer brand awareness: - To recruit candidates from social media, it not helps
in finding out talented people but also enhances the visibility of company. Business organisations
advertise the job vacancies on social media websites, a level of trust gets developed and
company enables a good social media presence.
Disadvantages: -
Attracts bad candidates: - To do recruitment through social media, both positive and
negative things could happen (Contreras and et.al, 2020). Though social media is considered as
an effective method for finding out talented people but in certain situations there are many
candidates who are not interested in finding out the job but create the profile. Due to this,
company has to suffer lot of complications also.
Open platform: - Social media has always been an open platform which is the biggest
disadvantage for doing recruitment. If an individual applies for any job, then all other people
could also see where they have applied. Due to this, a negative impact gets created because
companies may feel that if the candidate has applied to so many jobs, then they could leave the
organisation at any point of time.
Not all people uses social media: - It is a disadvantage because company would be able
to reach only those people who are active on social media job portals. There are many other
talented people also which are not being active on social media due to this, it is not considered as
a good way to do recruitment.
For example, LinkedIn is one of the most efficient employment website which allows all
recruiters to reach out to active candidates (Salk, Thoma and Choukas-Bradley, 2020). The
main benefit associated with LinkedIn is that individuals with perfect qualifications and
experience are identified but at the same point of time, by contacting best and qualified
candidates, there is no surety that they all could be interested in finding the jobs.
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General justification
With respect to the information regarding benefits and drawbacks of using social media
for recruitment, it has been justified that in certain situations, social media is good also in order
to find out the jobs but at the same point of time this process of recruitment is negative too.
There are many benefits like immediate response is attained through which time gets saved for
both students as well as companies (Mecham and et.al, 2021). As the job vacancy gets posted on
websites, immediate response is given by candidates. Besides this, there are several drawbacks
also like social media is an open platform due to which full information regarding candidates
could be seen by other people also which is not beneficial for them.
Specific justification
By taking the example of LinkedIn, it is considered as a good job website but there are
many negative things also which are associated with it. On LinkedIn, there are hundreds of
individuals who applies for the job through which qualified candidates are able to find out but
there are many candidates who just make the profile but are not interested to do jobs due to this,
company's time gets wasted while recruiting the candidates.
CONCLUSION
From the above information, it has been concluded that by using social media for doing
recruitment is an effective way to find out highly qualified people for the company. There are
several benefits associated with it increase in job visibility but there are certain disadvantages
also like attracting bad candidates and so on. There are several recruitment websites like
LinkedIn which is considered as one of the most best job portal. It is both good and bad for
candidates and company in order to do recruitment.
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REFERENCES
Books and Journals
Abugre, J.B. and Boachie-Ansah, R., 2021. Digitizing Recruitment and Selection of Employees
in Ghana: A Social Media Network Perspective. In Business in Africa in the Era of
Digital Technology (pp. 43-61). Springer, Cham.
Burns, S.G., 2021, June. Master of Engineering: A Road to Professional Development. In 2010
North Midwest Section.
Contreras, F., and et.al, 2020. Influence of support on work engagement in nursing staff: The
mediating role of possibilities for professional development. Academia Revista
Latinoamericana de Administración.
Hosain, S., 2020. The role of social media on talent search and acquisition: Evidence from
contemporary literature. Journal of Intercultural Management, 12(1), pp.92-137.
Kowal, J., 2020. Perspectives and directions for professional development in the Lower Silesian
voivodeship compared to Poland and the European Union. Publisher: Oficyna
Wydawnicza ATUT–Wrocławskie Wydawnictwo Oświatowe, Editors: Henryk
Jarosiewicz. Updated and developed version from Kowal J.(2011) in Proceedings of the
7th ECMLG, France, Antipolis.
Mecham, J.C., and et.al, 2021. Recruitment and networking with social media for the
otolaryngology match in the COVID-19 pandemic. Otolaryngology–Head and Neck
Surgery, 164(3), pp.545-546.
Salk, R.H., Thoma, B.C. and Choukas-Bradley, S., 2020. The Gender Minority Youth Study:
Overview of methods and social media recruitment of a nationwide sample of US
cisgender and transgender adolescents. Archives of sexual behavior, 49(7), pp.2601-2610.
Turnbull, A. and Turnbull, R., 2020. Rights, wrongs, and remedies for inclusive education for
students with significant support needs: Professional development, research, and policy
reform. Research and Practice for Persons with Severe Disabilities, 45(1), pp.56-62.
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