Professional Identity and Practice Report: Trafalgar Company Analysis

This report provides a comprehensive analysis of professional identity and practice, specifically within the context of the Trafalgar company, a travel and leisure organization. The report begins by examining the benefits of ongoing professional development (CPD) for various stakeholders, including employees and employers, highlighting the importance of skills and competencies in the workplace. It then assesses the skills and competencies required for an HR manager role within the company, including communication, management, and problem-solving abilities. The report includes a skills audit, identifying strengths, weaknesses, opportunities, and threats related to the HR role. It also reviews learning theories and approaches for personal and professional development, culminating in a detailed professional development plan. Furthermore, the report incorporates practical elements, such as a job interview simulation, a CV, and a job offer letter, followed by a critical evaluation of the interview process. The report concludes with a reflection on the overall process and the skills and abilities demonstrated throughout.

PROFESSIONAL IDENTITY
AND PRACTISE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
LO1..................................................................................................................................................4
P1 Examine key benefits of ongoing professional development for different
stakeholders in the Trafalgar company.................................................................................4
P2 Investigate professional employer expectations of skills and competencies in the
Trafalgar.....................................................................................................................................6
M1 Evaluate the significance of ongoing professional development and related with
skills requirements....................................................................................................................7
D1 Critically evaluate own skills and competencies to fulfil employer's expectations
for employment purpose..........................................................................................................7
LO2..................................................................................................................................................8
P3 Assess own abilities, skills, and competences for a specific job role........................8
Skill Audit...................................................................................................................................8
SKILLS I HAVE..............................................................................................................................9
EXAMPLE.......................................................................................................................................9
SKILLS I’D LIKE TO IMPROVE................................................................................................10
HOW? EXAMPLE?.....................................................................................................................10
Skill rating scale......................................................................................................................10
P4 Review a range of learning theories and approaches that used for personal and
professional development processes..................................................................................11
M2 Appropriate approaches to improve own professional and personal skills............12
LO3................................................................................................................................................13
P5 Professional Development plan.....................................................................................13
M3 Detailed development plan that applies learning and development theory in the
specific work context..............................................................................................................18
D2 Produce comprehensive development plan.................................................................18
LO4................................................................................................................................................19
P6 Undertake a Job interview for a suitable service industry role..................................19
CV (Curriculum Vitae)............................................................................................................19

JOB OFFER Letter.................................................................................................................19
P7 Reviews key strengths and weaknesses of an applied interview process..............21
M4 Evaluate a job interview process and the obstacles and challenges overcome. . .21
D3 Critical reflection of interview process and own abilities during this process.........21
CONCLUSION.............................................................................................................................22
REFERENCES............................................................................................................................23
Appendix........................................................................................................................................25

INTRODUCTION
Professional identity refers to consists of an individual alignment in responsibility,
roles, values, and ethical standards to be consistent with the practices accepted with
their specific professions. Professional identity shows the professional roles and
responsibility of the person working in the organization, the practices are important to
remain the best in making work benefit. Trafalgar working in travel and leisure and the
key person of the company is Gavin Tolman, Global CEO of the company (Jackson,
2017). The parental company of Trafalgar is The Travel Corporation. The company
provide guided holidays in over 200 destinations. Company working since 1947, the
report will help in exploring importance of self-direct learning in enhancing professional
career and identity. The learning of skills and competence with learning of development
approaches. Professional development plan and demonstration of service industry. The
report further explains the process and the required skills I the job roles and job
position, and also the profession and personal skills which are required to develop the
company in the better position. The CV and the importance of CV and the job offer letter
and its importance. The professional identity and practices are explained in the report
so that the process can be understood in the detailed.
LO1
P1 Examine key benefits of ongoing professional development for different stakeholders
in the Trafalgar company
CPD is the process of developing professionals’ skills and knowledge through
independent learning or participant based. It enables learners to develop their
professional capabilities proactively through self-guided learning methods. It is
important for Trafalgar because it helps to stay workforce result-oriented and improves
their supervisory and managerial positions can perform effectively that ultimately helps
company to establish sustainable performance in it’s tourism sector. There are various
hey benefits that are achieved by different stakeholders like employer and employees
that will maintain mutual understanding as well. Trafalgar conducts continuous
professional development in the workplace so that individuals learns new skills and
improves their existing performance. However, it has achieved advance benefits from

this initiative. It has goal to improve level of customer satisfaction from its services so
that in return it enables to maximize revenue of business. So, it has taken initiative of
continuous professional development. Employees are one of the key stakeholders of a
Trafalgar company. They have gained more benefits through CPD such as they are
highly satisfied from their job responsibilities which has made them more productive at
the workplace Key benefits of different stakeholders are mentioned below:
Benefits of CPD for employers Benefits of CPD for employees
it has improved greater workforce
engagement in the workplace through
which it has gained all defined targets on
time (Dachner and et.al., 2019).
Continuous professional development has
supported individuals to add values of their
CV's which must help them in future to get
other job opportunities in effective manner.
It also increases individuals potentials in
the workplace as resulted each give the
best customer's services to the customer
which is leading level of satisfaction in
customers in London, England. Trafalgar
is a British tout operator company that
provides tour services to the customer
across the UK.
It also supported them to keep their
qualification and existing skills up to date
and improves their confidence to stay out
from the crowd.
This initiative has improved staff
commitment for their job roles and
responsibilities through which company
enable to stay on its promises which
company do with its customers. With the
support of ongoing professional
development, Trafalgar enables to
promote healthy working relationship with
staff through which it enables to adapt all
emerging changes in the workplace that
helps company to stay long run in its
It also improves employee's willingness to
learn new skills in the travel and tourism
company through which it can maximize
profit opportunity in business.

sector.
Company enables to improve employee
retention rate as individuals feels loyal and
valued to the organization. Overall ongoing
professional development improves level
of standard of Trafalgar company in the
travel and tourism sector (Jaworski and
et.al., 2018).
Apart from this, CPD supports employees
to keep dynamic nature whenever
company adapts any emerging changes in
order to maximize profit of business
HR managers of Trafalgar have enabled
to attract and retain new talents with the
support of CPD because each job seeker
wants that wherever they offer their
services that company must be made
them career-oriented so that they can uplift
their existing position in the company.
With CPD, employees always stay focused
on their career progression pathway and
achieves success at work (Lavy and
Littman-Ovadia, 2017).
Thus, continuous professional development initiative has brought advanced
benefits for employer and employees in the company which has led high satisfaction in
both type stockholders. But the major drawback of the CPD is that it is time-consuming
and costly process.
P2 Investigate professional employer expectations of skills and competencies in the
Trafalgar
Required Skills and Competencies in the Trafalgar
Trafalgar is a travel operator company that offers it's service in England, UK. It
has expectation from human resource department is that HR professionals must have
good understanding level then they can understand needs of individuals in the
workplace then they can develop effective recruitment strategy in order to attract
potential candidates for the designated posts. Company wants that HR managers must
have good communication skill like verbal and written then they can manage overall
business activity in the workplace as well as can handle customers and employees

effectively. For example good written ad verbal communication will represent good
impression in front of customers and employees while giving answer on phone calls or
thorough mails. In addition, HR professional should have knowledge to implement
different HRM practice in their daily operations so that they can deal with different
workplace related issues like employee resistance, customer's issues, scarcity of
talent etc. which can impact on overall organization’s performance in its sector.
Trafalgar also expects from HR managers that they should have emotional
intelligence and people management skills then they can bring sanctification in
individuals for the job and can encourage them to give the best performance in the
workplace. HR managers must have good leadership qualities and skills then they
can conduct effective training session to improve competency level of individuals in the
workplace. These are the key expectations of Trafalgar for the HR designated post
(Mazurchenko and Maršíková, 2019).
M1 Evaluate the significance of ongoing professional development and related with
skills requirements
Continuous professional development has played significant role in the travel and
tourism company i.e. Trafalgar such as company has expectation from employees that
they must have good communication skills so that they can communicate with
customer's effectively and fulfil their needs on time which in exchange leads financial
benefits for the business. In addition, company wants that employees always ready to
take risk associated projects or tasks which improves their working experience in the
workplace whereas CPD supports to keep individuals dynamic and mentally prepares
them to accept challenges. Overall, CPD has helped company to achieve it's projected
goals and objectives within time frame.
D1 Critically evaluate own skills and competencies to fulfil employer's expectations for
employment purpose
Different professional standard that I must adhere with at work
In Trafalgar, I want to do job as HR in human resource management. However, I
have good communication skills that highly essential for the HR designated post and
requires by company as well (Temizkan and Yabanci, 2020). I have good strategic
thinking and planning skills through which I can explore new strategies in the workplace

for the Trafalgar that can support company to expand it's business in multiple countries.
I posses' good workplace culture development skills that also expects by upper
management of Trafalgar for the HR post so it can say I fit on this post. But I do not
have good time-management skills but it also expected by company but I will overcome
this weakness by making time schedule. Thus, I think that I properly fit for the
designated post because I have all required skills and competencies which are
expected by Trafalgar in HR.
LO2
P3 Assess own abilities, skills, and competences for a specific job role
Skills of HR manager:
 HR manager need to have the best of the employee relation skills to maintain all
the working in the organization. It is most important part to maintain relation
within the organization to improve the working of organization.
 On boarding skills are important for the company, to make the process of working
the HR in proper ways.
 A great software for the working in development of HR process so that the work
improve and get developed(Mauro, 2017).
 To maintain the performance management of the company and improve the
performance of company in development to get the objective done.
 Maintaining a great teamwork and collaboration of working to develop the
objective and goals improvement.
 Improving communication process so that the working improve as
communication is one off the most improvement part and its important for HR to
have a good communication skill so that they can communicate better with the
employees.
Skill Audit
Strengths
 I have effective interpersonal
skills which is one of the major
Weaknesses
 Time management and listening
ability are the key weaknesses

strengths of me that will support
me to build strong relationship
with other staff member who are
working together in order to
achieve proposed goals and
objectives.
and I know these are essential
for HR manager to complete
number of tasks within time-
frame. I could improve the time
management and listening skills.
Opportunities
 Effective interpersonal skills can
explore excellent opportunity for
me to understand individuals’
behaviours and encourages
them to put more efforts to make
business successfully. Thus, I
can become effective manager
in the travel and tourism
company.
Threats
 I posses good decision-making
skill but I take more time to take
appropriate decisions as
resulted delay to pick the best
opportunity. Time management
skill can harm me if I do not
develop this weak area. This is
one of the major threat for me
caused by my weakness could
be exposed. So, it is very
important for me to work on
decision-making skill so that I
can manage people in company
effectively.
Individual Skills Audit
SKILLS I HAVE EXAMPLE
✔ Good Communication skill I used to take part in debate competitions
so this skill automatically improve in
academic periods.
✔ Management skill I have dream that I will become good HR so
I developed all skills in during MBA course.

✔ Problem-solving I have good problem-solving skill. This
statement I have listened many times from
my senior authorities and friends. But I
know that I take bit more time to take right
decision over proposed problem.
SKILLS I’D LIKE TO IMPROVE HOW? EXAMPLE?
✔ Time-management skill I will use 4D time management tool that will
help me to improve this weak area.
✔ Listening ability I will take guidance from my senior
authority and gives time to people to share
their views and I will listen them effectively.
Thus I will improve my this weak area.
Skill rating scale
Skills Average Good Excellent Evidence of skills
Communication skill I used to take part in debate
competitions so this skill
automatically improve in
academic periods.
Problem-solving I have good problem-solving skill.
This statement I have listened
many times from my senior
authorities and friends. But I know
that I take bit more time to take
right decision over proposed
problem.
Time-management I was unaware about this weak

skill area of mine.
Listening ability I never pay attention on this area
and my collogues never say about
it, so it become weak.
Management skill I have dream that I will become
good HR so I developed all skills
in during MBA course.
Motivation skill
P4 Review a range of learning theories and approaches that used for personal and
professional development processes
Behaviourist approach to learning: - Behavioural approach of learning tells about
how a person can be change in time, Ivan Pavlov have founded this in which he did an
experiment with his dog. He taught the dog to salivate when the bell wring and did it for
a period and after that they stopped doing this but the dog still used to salivate when
hear a bell. This theory explains that when a person or anyone used to do things on a
particular time or has been taught of doing something in a particular way then its hard
for them to eliminate that quickly. The theory tells that its just the behaviour which adopt
the learning and person respond accordingly.
Cognitive psychology theory:
It is a learning approach that explains human behaviour and attitude by
understanding their thought process. This approach emphasizes on external behaviour
instead of internal processes because when individuals are externally prepared to
accept challenge then they can work more effectively. It is the process of learning,
gaining and storing information so it is basically emphasizes on memorizing all learning
which learners have learnt through learning classes.

Constructivism: It is the procedure of building and developing level of understanding.
With this approach learners can memorize that what they do know and can explore new
ideas and information to retain knowledge for prolong period.
Social learning theory: It has been designed by Albert Banduru who works over both
frameworks cognitive and behavioural that grasp attention, memory and motivation.
This theory states that people should learn in the context of a social. With this theory
individuals can improve sets of skill through communicating with people. In this theory
learners can improve their learning by observing behaviours of individuals.
Learning approaches
There are different approaches of personal and professional learning i.e.
Personal and professional learning plans
It is a learning approach that can undertake by learners to enlist their weak skills
which are highly required to develop and improve to be successful in career and job role
. With this approach individuals can identify their skills gap in their proposed valuable
skills which can direct impact on their personal and professional learning in future and
improves them in precise manner.
Coaching
It is another effective approach that helps learners to develop new skills and
increases their competencies by improving their weak areas in effective manner.
M2 Appropriate approaches to improve own professional and personal skills
PDP is the best learning approach in order to develop own skills for the HR manager
role in Hotel because it will support to outline weaknesses which are required to be
improved for professional career. Skill audit is another approach that supports to identify
best rated skills through performance rating scale and determine skill gap as well
(Kumari, Mayfield and Wheeler, 2016).
LO3
P5 Professional Development plan
It is a roadmap plan that contains the skill, strategy and education that requires to
further learners in career and life to gain their professional objectives and goals. In other