Professional Identity and Practice

This document explores the importance of professional identity and practice in the context of Trafalgar company. It examines the benefits of ongoing professional development for different stakeholders and investigates the skills and competencies expected by employers in Trafalgar. It also assesses the individual's own abilities, skills, and competencies for a specific job role and provides a skill audit. The document is relevant for individuals interested in understanding the significance of ongoing professional development and meeting employer expectations in the travel and tourism industry.

PROFESSIONAL IDENTITY
AND PRACTISE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
LO1..................................................................................................................................................4
P1 Examine key benefits of ongoing professional development for different
stakeholders in the Trafalgar company.................................................................................4
P2 Investigate professional employer expectations of skills and competencies in the
Trafalgar.....................................................................................................................................6
M1 Evaluate the significance of ongoing professional development and related with
skills requirements....................................................................................................................7
D1 Critically evaluate own skills and competencies to fulfil employer's expectations
for employment purpose..........................................................................................................7
LO2..................................................................................................................................................8
P3 Assess own abilities, skills, and competences for a specific job role........................8
Skill Audit...................................................................................................................................8
SKILLS I HAVE..............................................................................................................................9
EXAMPLE.......................................................................................................................................9
SKILLS I’D LIKE TO IMPROVE................................................................................................10
HOW? EXAMPLE?.....................................................................................................................10
Skill rating scale......................................................................................................................10
P4 Review a range of learning theories and approaches that used for personal and
professional development processes..................................................................................11
M2 Appropriate approaches to improve own professional and personal skills............12
LO3................................................................................................................................................13
P5 Professional Development plan.....................................................................................13
M3 Detailed development plan that applies learning and development theory in the
specific work context..............................................................................................................18
D2 Produce comprehensive development plan.................................................................18
LO4................................................................................................................................................19
P6 Undertake a Job interview for a suitable service industry role..................................19
CV (Curriculum Vitae)............................................................................................................19

JOB OFFER Letter.................................................................................................................19
P7 Reviews key strengths and weaknesses of an applied interview process..............21
M4 Evaluate a job interview process and the obstacles and challenges overcome. . .21
D3 Critical reflection of interview process and own abilities during this process.........21
CONCLUSION.............................................................................................................................22
REFERENCES............................................................................................................................23
Appendix........................................................................................................................................25

INTRODUCTION
Professional identity refers to consists of an individual alignment in responsibility,
roles, values, and ethical standards to be consistent with the practices accepted with
their specific professions. Professional identity shows the professional roles and
responsibility of the person working in the organization, the practices are important to
remain the best in making work benefit. Trafalgar working in travel and leisure and the
key person of the company is Gavin Tolman, Global CEO of the company (Jackson,
2017). The parental company of Trafalgar is The Travel Corporation. The company
provide guided holidays in over 200 destinations. Company working since 1947, the
report will help in exploring importance of self-direct learning in enhancing professional
career and identity. The learning of skills and competence with learning of development
approaches. Professional development plan and demonstration of service industry. The
report further explains the process and the required skills I the job roles and job
position, and also the profession and personal skills which are required to develop the
company in the better position. The CV and the importance of CV and the job offer letter
and its importance. The professional identity and practices are explained in the report
so that the process can be understood in the detailed.
LO1
P1 Examine key benefits of ongoing professional development for different stakeholders
in the Trafalgar company
CPD is the process of developing professionals’ skills and knowledge through
independent learning or participant based. It enables learners to develop their
professional capabilities proactively through self-guided learning methods. It is
important for Trafalgar because it helps to stay workforce result-oriented and improves
their supervisory and managerial positions can perform effectively that ultimately helps
company to establish sustainable performance in it’s tourism sector. There are various
hey benefits that are achieved by different stakeholders like employer and employees
that will maintain mutual understanding as well. Trafalgar conducts continuous
professional development in the workplace so that individuals learns new skills and
improves their existing performance. However, it has achieved advance benefits from

this initiative. It has goal to improve level of customer satisfaction from its services so
that in return it enables to maximize revenue of business. So, it has taken initiative of
continuous professional development. Employees are one of the key stakeholders of a
Trafalgar company. They have gained more benefits through CPD such as they are
highly satisfied from their job responsibilities which has made them more productive at
the workplace Key benefits of different stakeholders are mentioned below:
Benefits of CPD for employers Benefits of CPD for employees
it has improved greater workforce
engagement in the workplace through
which it has gained all defined targets on
time (Dachner and et.al., 2019).
Continuous professional development has
supported individuals to add values of their
CV's which must help them in future to get
other job opportunities in effective manner.
It also increases individuals potentials in
the workplace as resulted each give the
best customer's services to the customer
which is leading level of satisfaction in
customers in London, England. Trafalgar
is a British tout operator company that
provides tour services to the customer
across the UK.
It also supported them to keep their
qualification and existing skills up to date
and improves their confidence to stay out
from the crowd.
This initiative has improved staff
commitment for their job roles and
responsibilities through which company
enable to stay on its promises which
company do with its customers. With the
support of ongoing professional
development, Trafalgar enables to
promote healthy working relationship with
staff through which it enables to adapt all
emerging changes in the workplace that
helps company to stay long run in its
It also improves employee's willingness to
learn new skills in the travel and tourism
company through which it can maximize
profit opportunity in business.

sector.
Company enables to improve employee
retention rate as individuals feels loyal and
valued to the organization. Overall ongoing
professional development improves level
of standard of Trafalgar company in the
travel and tourism sector (Jaworski and
et.al., 2018).
Apart from this, CPD supports employees
to keep dynamic nature whenever
company adapts any emerging changes in
order to maximize profit of business
HR managers of Trafalgar have enabled
to attract and retain new talents with the
support of CPD because each job seeker
wants that wherever they offer their
services that company must be made
them career-oriented so that they can uplift
their existing position in the company.
With CPD, employees always stay focused
on their career progression pathway and
achieves success at work (Lavy and
Littman-Ovadia, 2017).
Thus, continuous professional development initiative has brought advanced
benefits for employer and employees in the company which has led high satisfaction in
both type stockholders. But the major drawback of the CPD is that it is time-consuming
and costly process.
P2 Investigate professional employer expectations of skills and competencies in the
Trafalgar
Required Skills and Competencies in the Trafalgar
Trafalgar is a travel operator company that offers it's service in England, UK. It
has expectation from human resource department is that HR professionals must have
good understanding level then they can understand needs of individuals in the
workplace then they can develop effective recruitment strategy in order to attract
potential candidates for the designated posts. Company wants that HR managers must
have good communication skill like verbal and written then they can manage overall
business activity in the workplace as well as can handle customers and employees

effectively. For example good written ad verbal communication will represent good
impression in front of customers and employees while giving answer on phone calls or
thorough mails. In addition, HR professional should have knowledge to implement
different HRM practice in their daily operations so that they can deal with different
workplace related issues like employee resistance, customer's issues, scarcity of
talent etc. which can impact on overall organization’s performance in its sector.
Trafalgar also expects from HR managers that they should have emotional
intelligence and people management skills then they can bring sanctification in
individuals for the job and can encourage them to give the best performance in the
workplace. HR managers must have good leadership qualities and skills then they
can conduct effective training session to improve competency level of individuals in the
workplace. These are the key expectations of Trafalgar for the HR designated post
(Mazurchenko and Maršíková, 2019).
M1 Evaluate the significance of ongoing professional development and related with
skills requirements
Continuous professional development has played significant role in the travel and
tourism company i.e. Trafalgar such as company has expectation from employees that
they must have good communication skills so that they can communicate with
customer's effectively and fulfil their needs on time which in exchange leads financial
benefits for the business. In addition, company wants that employees always ready to
take risk associated projects or tasks which improves their working experience in the
workplace whereas CPD supports to keep individuals dynamic and mentally prepares
them to accept challenges. Overall, CPD has helped company to achieve it's projected
goals and objectives within time frame.
D1 Critically evaluate own skills and competencies to fulfil employer's expectations for
employment purpose
Different professional standard that I must adhere with at work
In Trafalgar, I want to do job as HR in human resource management. However, I
have good communication skills that highly essential for the HR designated post and
requires by company as well (Temizkan and Yabanci, 2020). I have good strategic
thinking and planning skills through which I can explore new strategies in the workplace

for the Trafalgar that can support company to expand it's business in multiple countries.
I posses' good workplace culture development skills that also expects by upper
management of Trafalgar for the HR post so it can say I fit on this post. But I do not
have good time-management skills but it also expected by company but I will overcome
this weakness by making time schedule. Thus, I think that I properly fit for the
designated post because I have all required skills and competencies which are
expected by Trafalgar in HR.
LO2
P3 Assess own abilities, skills, and competences for a specific job role
Skills of HR manager:
 HR manager need to have the best of the employee relation skills to maintain all
the working in the organization. It is most important part to maintain relation
within the organization to improve the working of organization.
 On boarding skills are important for the company, to make the process of working
the HR in proper ways.
 A great software for the working in development of HR process so that the work
improve and get developed(Mauro, 2017).
 To maintain the performance management of the company and improve the
performance of company in development to get the objective done.
 Maintaining a great teamwork and collaboration of working to develop the
objective and goals improvement.
 Improving communication process so that the working improve as
communication is one off the most improvement part and its important for HR to
have a good communication skill so that they can communicate better with the
employees.
Skill Audit
Strengths
 I have effective interpersonal
skills which is one of the major
Weaknesses
 Time management and listening
ability are the key weaknesses

strengths of me that will support
me to build strong relationship
with other staff member who are
working together in order to
achieve proposed goals and
objectives.
and I know these are essential
for HR manager to complete
number of tasks within time-
frame. I could improve the time
management and listening skills.
Opportunities
 Effective interpersonal skills can
explore excellent opportunity for
me to understand individuals’
behaviours and encourages
them to put more efforts to make
business successfully. Thus, I
can become effective manager
in the travel and tourism
company.
Threats
 I posses good decision-making
skill but I take more time to take
appropriate decisions as
resulted delay to pick the best
opportunity. Time management
skill can harm me if I do not
develop this weak area. This is
one of the major threat for me
caused by my weakness could
be exposed. So, it is very
important for me to work on
decision-making skill so that I
can manage people in company
effectively.
Individual Skills Audit
SKILLS I HAVE EXAMPLE
✔ Good Communication skill I used to take part in debate competitions
so this skill automatically improve in
academic periods.
✔ Management skill I have dream that I will become good HR so
I developed all skills in during MBA course.

✔ Problem-solving I have good problem-solving skill. This
statement I have listened many times from
my senior authorities and friends. But I
know that I take bit more time to take right
decision over proposed problem.
SKILLS I’D LIKE TO IMPROVE HOW? EXAMPLE?
✔ Time-management skill I will use 4D time management tool that will
help me to improve this weak area.
✔ Listening ability I will take guidance from my senior
authority and gives time to people to share
their views and I will listen them effectively.
Thus I will improve my this weak area.
Skill rating scale
Skills Average Good Excellent Evidence of skills
Communication skill I used to take part in debate
competitions so this skill
automatically improve in
academic periods.
Problem-solving I have good problem-solving skill.
This statement I have listened
many times from my senior
authorities and friends. But I know
that I take bit more time to take
right decision over proposed
problem.
Time-management I was unaware about this weak

skill area of mine.
Listening ability I never pay attention on this area
and my collogues never say about
it, so it become weak.
Management skill I have dream that I will become
good HR so I developed all skills
in during MBA course.
Motivation skill
P4 Review a range of learning theories and approaches that used for personal and
professional development processes
Behaviourist approach to learning: - Behavioural approach of learning tells about
how a person can be change in time, Ivan Pavlov have founded this in which he did an
experiment with his dog. He taught the dog to salivate when the bell wring and did it for
a period and after that they stopped doing this but the dog still used to salivate when
hear a bell. This theory explains that when a person or anyone used to do things on a
particular time or has been taught of doing something in a particular way then its hard
for them to eliminate that quickly. The theory tells that its just the behaviour which adopt
the learning and person respond accordingly.
Cognitive psychology theory:
It is a learning approach that explains human behaviour and attitude by
understanding their thought process. This approach emphasizes on external behaviour
instead of internal processes because when individuals are externally prepared to
accept challenge then they can work more effectively. It is the process of learning,
gaining and storing information so it is basically emphasizes on memorizing all learning
which learners have learnt through learning classes.

Constructivism: It is the procedure of building and developing level of understanding.
With this approach learners can memorize that what they do know and can explore new
ideas and information to retain knowledge for prolong period.
Social learning theory: It has been designed by Albert Banduru who works over both
frameworks cognitive and behavioural that grasp attention, memory and motivation.
This theory states that people should learn in the context of a social. With this theory
individuals can improve sets of skill through communicating with people. In this theory
learners can improve their learning by observing behaviours of individuals.
Learning approaches
There are different approaches of personal and professional learning i.e.
Personal and professional learning plans
It is a learning approach that can undertake by learners to enlist their weak skills
which are highly required to develop and improve to be successful in career and job role
. With this approach individuals can identify their skills gap in their proposed valuable
skills which can direct impact on their personal and professional learning in future and
improves them in precise manner.
Coaching
It is another effective approach that helps learners to develop new skills and
increases their competencies by improving their weak areas in effective manner.
M2 Appropriate approaches to improve own professional and personal skills
PDP is the best learning approach in order to develop own skills for the HR manager
role in Hotel because it will support to outline weaknesses which are required to be
improved for professional career. Skill audit is another approach that supports to identify
best rated skills through performance rating scale and determine skill gap as well
(Kumari, Mayfield and Wheeler, 2016).
LO3
P5 Professional Development plan
It is a roadmap plan that contains the skill, strategy and education that requires to
further learners in career and life to gain their professional objectives and goals. In other

word, it is a list of actionable steps in order to achieve proposed career goals. This plan
supports individuals to improve their skills, competencies and abilities. However, skills
and abilities are one of the essential task for me because if I have lots of well-developed
skills and abilities then I will be able to develop my personality and professionalism in
the specific job role such as HR manager in travel and tourism company. In this state,
professional and personal development plan can support me to improve my all weak
areas. This PDP plan includes various innovative strategies and tricks that will
effectively support me to improve my weak and average skills and competencies.
Skills/abilities Resources Activities Time scale Evaluation
Time-
management
Magazine,
books, journals
are key
resources that
will be used by
me to develop
my time
management
skills. Basically
in the magazine
and books,
there are
various authors
who have
shared their
experience and
innovative
solutions to
improve time
management
skills. Toogle
I have highly
needed to
improve my
time-
management
skills because
by developing
these time
management
skill, I will be
able to
systematically
manage my
time. I have
read good
journals and
books to
understand their
opinion to
manage time
while dealing
3-6 Months
(Short Term
goal)
3-6 months
are quite
enough time
to improve my
time
management
skills from
which I was
lacking
behind. To
evaluate my
time-
management
skill, I
participated in
a competition
wherein
seniors
authorities
delegates
different tasks

and 4D time
management
tool are also key
resources that
will support me
to be punctual
and manage my
time-
management
skill.
with different
tasks. I have
used Toogle
app that keep
track of time
spend on tasks
and projects
(Pradhan and
Jena, 2017).
with time
deadline. I
completed
different tasks
accordingly
time guideline
and
completed
them on time.
After that I
gathered
feedbacks
from other
participants
and senior
authorities
about my
performance
and I got
favourable
results from
them. Thus, I
improved my
time-
management
skills.
Listening
ability
To improve this
weak area I
require an ideal
human resource
because only
I meet highly
successful HR
who have
already earn
good image in
6 months In 6 months, I
have spent
my time with
ideal
professionals

that person can
make me
understand how
to improve
listening ability
and his
guidance will
prove helpful for
me to improve
my listening
ability.
his sector. He
guided me that I
require to
understand
individuals
thinking before
giving response
and gives them
time to keep
their views that
will improve my
listening ability.
As they said, I
have followed
all principles n
improve my this
weak area.
who have
already
developed
good listening
ability by
conducting
day to day
activity. Even,
I also involved
with them and
participated in
day to day
activity. Thus,
I improved my
listening
ability.
Team-
working
ability
Trainers,
several books
and journals are
gives high
contribution in
improving team-
working. There
are various
training centres
that can support
me to improve
my team
working ability.
On the other
I must be
developed
these skills to
become high
professional in
my personal life.
However, a
professional
always have
idea to develop
effective and
productive team
because a
effective team
6-12 months
(Medium terms
goals)
Teamwork will
be performed
excellent role
in my
proposed role,
so I gave 6-12
months in
training
centres and I
participated in
number of
tasks which
were allotted
by trainer. I

hand,
teamwork-
based books
and journals are
the best option
that can
improve
understanding
level in order to
improve team
working ability.
always give
excellent
performance. I
have joined
training centres
whereas
trainers
delegates
teamwork
based project
wherein I put
more efforts to
understand
individuals state
of mind so that
best outcomes
can be
achieved.
and my team
completed all
projects within
time-frame.
Due to good
task
achievements,
trainers and
team
members
praised about
my
performance
which I
performed in
team. Thus, I
improved my
team-working
skills.
Problem-
solving
There are
various
resources i.e.
personal
computer,
internet, phones
etc. which gives
high contribution
improving
probe-solving
skills. It is
essential for me
Problem-solving
skills is one of
the key skill that
always supports
in solving key
issues and
problems in the
job place, so I
need to improve
this area. I have
read highly
popular blogs
3 years (Long
term goals 3)
It is quite
enough period
to improve
problem-
solving skill
because to
develop this
skill is not
small task.
So, I spent 8
months and
read all blogs

to improve my
problem-solving
skills because it
will improve my
working ability
and competency
level in
proposed HR
role (Khan,
Hussain and
Khan, 2020).
Basically,
internet, phones
will be
supported my
read different
articles and
blogs which
improve my
understanding
level to give
innovative
solution to deal
with issues.
and articles to
improve my
problem solving
skills.
and good
articles by the
support of
internet. To
evaluate this
skill, I
participated in
online
competition
that was
based on
problem-
solving ability.
Thus, I
improved my
problem-
solving skill.
M3 Detailed development plan that applies learning and development theory in the
specific work context
I used various learning theories like social, behavioural and cognitive to improve
my skills like problem-solving, team-working, listening ability and time-management
skills. For example social learning theory supports to improve listening and team-
working skills that are highly essential for the HR manager in travel and tourism

company (Wall and Hindley, 2019). Behavioural learning theory helps to improve time
management skill that is highly essential for the specific job role. While cognitive
learning theory has supported me to improve problem-solving skills. Thus, PDP plan
and learning theories have improved my weak areas from which I was lacking behind.
D2 Produce comprehensive development plan
Targets Strategies Outcomes in specific work context
Team-working skill Training centres I have improved my team working skills for
the HR roles in travel and tourism
company.
Problem-solving Reading books and
participates in
competitions
I implement all proposed strategies and
honestly put efforts as resulted I have
improved my problem-solving skill as well.
Listening Ability Guidance from High
Professional HR
I have improved this weak areas that will
help me to work as ideal HR in the
designated company.
Time-management
skill
Reading Books and
Journals
I have improved my excellency by
managing my timescale.
I have improved all my weak areas from which I was lacking behind and not fit for
the designated post. But now I capable and able to perform role as HR in the travel and
tourism company.
LO4
P6 Undertake a Job interview for a suitable service industry role
CV (Curriculum Vitae)
CV
NAME: Harry Powell
Contact: [e-mail]
Qualifications and experience:
 MBA (Masters in Business Administration)
 Experience of 4-5 years in reputed travel and tourism company.

Hard skills:
 Have high understanding about HRM's key functions and responsibilities
 Technical knowledge
 Cloud computing
 Have ability to work logically and systematic manner
 Have good commercial and business awareness
Soft skills:
 Communication skills for properly interacting with different people
 Have effective leadership skills
 Posses' excellent working potentialities
 Posses' problem-solving ability
 Ability decision-making
 Negotiating and ability to influence number of people
JOB OFFER Letter
Job Offer
Date of joining: 15thOct
Name– Harry Powell
Address – Shakespeare House,267 Cranbrook Rd, London, UK
I am very happy to tell Mr. Harry Powell that congratulations for getting
selected as an HR manager role in Trafalgar Company. We hope you serve the
best of your ability in company. We wish you all the lunch that you will deliver the
best of your potentials in the designated post of HR manager at travel and tourism
company.
Job details
 Expected date of starting –28thOct
 Employment status – Full time employee
 Office address -Shakespeare House,267 Cranbrook Rd, LondonUK
 Duties- Managing all responsibilities associated with the HR manager of
company.
Benefits – There are flexible hours of working which can benefit workers to take
off. There are several health benefits and insurance policies of workers made by
management, which ensures college campus has secure management places and
facilities to cater to the needs of employees.

Deadline for accepting or declining the offer -26th Oct, 2020
If you have any question regarding the job offer you can contact us at the
management department of Mont Rose College through email at
[e-mail]. It is one of the major prime responsibility of manager to
resolve query of individuals related to employment legislation or salary pay
structure.
Interviewer Questions
Interviewer: What is your experience?
Respondent: First of all, I would like to say thanks for giving me this opportunity. I am
Harry Powell. I have 5 year experience of reputed travel and tourism company wherein I
work as HR.
Interviewer: What's your strength and weaknesses?
Respondent: I have good communication skills, time management, problem solving
skills, technical skills and I have good knowledge about travel and tourism industry
which I gained while working in other company. These are my strengths. While key
weakness is that sometime I take more time to give adequate solution of proposed
problems. But I will improve my this weak area.
Interviewer: Why do you want to job in this company?
Respondent: I want to become ideal HR and practices all skills and competencies which
I have so that I can stay career-oriented. This company is best for improving my
professionalism and genuine wants to put 100% efforts to make this company highly
successful in its sector.
P7 Reviews key strengths and weaknesses of an applied interview process.
Strengths
The interview process of Trafalgar was quite good because initially they ask
about job experience to analyse competency and knowledge level. Then interviewer ask
about strengths and weaknesses of interviewees that was one of the best question to
understand level of competency and compatibility of interviewees for the designated job
role (uevesa, Castino and Juevesa, 2020). In last interviewer of Trafalgar ask
interviewees that why want to do job in this company. It was also good option to

understand mind set and intention of respondent through which interviewer can finalized
that respondent is eligible for the job or not. The major strength of this job interview
process is that proposed questions were good that directly clarify that respondents are
suitable for the job or not.
Weakness
The major weakness of the interview process is that interviewer does not start
from introduction which is highly essential in interview process then they must ask all
question which they asked. The reason behind is that introduction section makes feel
respondent bit confident.
M4 Evaluate a job interview process and the obstacles and challenges overcome
The interview process of Trafalgar was good. Whatever questions were asked by
interviewer were quite good because I know the answers of all questions. But
interviewer directly starts from job experience that was odd for me because I was
expecting that they are going to ask about self-introduction which is generally asked by
companies but there was different scenario. I felt bit pressurized atmosphere while
giving answering of proposed questions (Mayfield, Mayfield and Wheeler, 2016). The
big challenge for me in this interview session was that to coordinate my body language
with speaking while giving answers. I have decided I will work on my this weak area by
taking guidance from my seniors.
D3 Critical reflection of interview process and own abilities during this process
I really happy to share my experience which I have achieved during the interview
process. I was too much happy to listen that I got interview call from Trafalgar travel and
tourism company for the designated post. I attended interview session which was
conducted was Trafalgar to select HR for the company. I was quite excited and
confident because I priorly prepared for this session, in the interview session I gave all
answers which asked by interviewer to me. Even interviewer of Trafalgar became
impressed to listen my answers. The tense situation was that I unable to coordinate my
body language with my speaking which impact my overall performance, but they did not
give more attention over it. But I have decided I will improve this weak areas so that I
can become effective HR in the Trafalgar company (Rubens and et.al., 2018).

CONCLUSION
I cam be summarized that professional and development plan is too important for
me to gain high success in my personal and professional life. I have numerous
undeveloped skills and abilities, which I have developed with the support of professional
and development plan so that I could perform better in Trafalgar's interview session for
the post of travel and tourism company's HR. In this report has been concluded key
effective methods and resources which supported me to become highly professional
and designated for the post.

REFERENCES
Books and journals
Mauro, L., 2017. Attitudes and Skills in Business Working Settings: A HR Management
Tool. Bus Eco J. 8(291), p.2.
Jackson, D., 2017. Developing pre-professional identity in undergraduates through
work-integrated learning. Higher Education. 74(5). pp.833-853.
Jaworski, C and et.al., 2018. The effects of training satisfaction, employee benefits, and
incentives on part-time employees’ commitment. International Journal of
Hospitality Management. 74. pp.1-12.
Lavy, S. and Littman-Ovadia, H., 2017. My better self: Using strengths at work and work
productivity, organizational citizenship behavior, and satisfaction. Journal of
Career Development. 44(2). pp.95-109.
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Appendix
TRAFFIC LIGHT SKILLS AUDIT