Professional Identity and Practice

This document discusses professional identity and practice in the workplace, focusing on the importance of ongoing professional development and projecting brand image. It explores different learning and development approaches and provides guidance on developing professional development plans. Additionally, it discusses the demonstration of service industry skills.

Professional Identity and
Practice

Contents
INTRODUCTION...........................................................................................................................3
LO1 (700)........................................................................................................................................3
Overview of the Whitbread hotel................................................................................................3
Importance of on-going professional development.....................................................................3
Importance of projecting the brand image...................................................................................4
Professional standards and expectations......................................................................................4
Common skills expected in the workplace..................................................................................4
LO2 (700)........................................................................................................................................5
Self-assessment approaches and techniques................................................................................5
Learning and development approaches.......................................................................................6
CONCLUSION (150)......................................................................................................................7
LO3..................................................................................................................................................9
Professional development plans..................................................................................................9
LO4................................................................................................................................................12
Demonstrate a range of service industry and transferable skills for a job application..............12
REFERENCES..............................................................................................................................14

INTRODUCTION
Professional identity have been considered as the competency for the individuals to have the
receiving the specific specializations in term of the educations and training in order to have the
practicing realm with the constant revolution in the significant manner. This is considered to be
an important aspect which make the inclusion in values at personal levels rather than sleeting the
experiences and reaction for other to define. As the world is turning put more level of
competitive in term of the employment opportunities and aspect of career progression. This have
turned to be vital for the new individuals or employees in order to make significant appreciations
of the value and correct skills and other competencies which is being expected by the employer.
In this report, there will be discussion of there different learning and development approaches
along with evaluating and developing the professional development for the specific jib role of the
general manager in the Whitbread hotels post COVID-19 situation.
LO1 (700)
Overview of the Whitbread hotel
Whitbread hotel is the British multinationals hotel and restaurant company which is being
headquartered in the Houghton Regis, Bedfordshire, United Kingdom. The hotel is the leading
operators with working over 35000 employees which are more level of appreciated in order to
make the everyday experiences for feeling specials to millions of customers in UK and overseas.
The hotel has more than 800 hotels around dealing with 76000 rooms. The firm gave the major
level sense over maintain the aspect of sustainability programmes to help everyone such as
customer, team members and supplier to live well.
Importance of on-going professional development
There has been the importance if the ongoing professional developments as this will help in the
successfully changing the way of practices in different way which will leads to outcomes, the
time management aspects, the practice opportunities, feedbacks and the institutional support in
the significant manner.
The benefit to the OPD on the employee as it makes the individuals more level of satisfied and
high productive which will be providing cherishing to the organization. This is helpful in adding
more level of values to the professional aspect and skills which will helps in greeting the future
job. The building of the confidence and standing out on the crowd will provide them the
opportunity to network along with the willingness to learn the new skills for post of general
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manager. The general manager have been considered as the brand of hotels by providing the
leadership and strategic level of planning to provide the support to the service culture of
Whitbread in order to have the maximization of operations and satisfaction level of guest.
On the other hand, the employer will be benefited as getting the skilled level of workforces
which is having the update level of knowledge for gaining the competitive edge among the
human resources. This will lead to have the organizational brand images and development
opportunities in significant manner.
Importance of projecting the brand image
The manager have the major level of reasonability in order to make the significant look put at
their brand image of the hotel Whitbread as there brand images is been considered to be the
perception of the customer which tends to be develop there over time. The manager has the
major responsivity for maintain the professional standards among the employer which will make
the revealing of the quality assurance to the customer. The general manager is adapting the
different strategy in order maintaining he brand integrity across the company marketing
intimates and communication to manages the portfolio of working.
Professional standards and expectations
As in the Whitbread hotel, the general managers are considered to be the personals who have
developed the interpersonal skills in order to keep the customer happy and satisfied. The
general manager have been considered as the responsible for all the aspects of the different
operating in the hotels, to have day to days staff management and customer. The general
manager have been considered as the brand of hotels by providing the leadership and strategic
level of planning to provide the support to the service culture of Whitbread in order to have the
maximization of operations and satisfaction level of guest.
As considered to be the prerequisite, the general manager is there considered to be highly
intelligent level of health professionals in term of having the outstanding level of management
skills and extensive hand on experiences.
Common skills expected in the workplace
The general manager has the requirement to have critical problems solving skills in order to
handle the problems of the guest and approach the issue of guest with patience, tact and
understanding, even in stressful situations. So the competencies required in the hospitality
industries are such as Results Orientation, Strategic Orientation, Developing Others, Impact and
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Influence, Team Leadership, Customer focus, Business Acumen, Problem Solving. The general
manager has been considered as the brand of hotels by providing the leadership and strategic
level of planning to provide the support to the service culture of Whitbread in order to have the
maximization of operations and satisfaction level of guest.
LO2 (700)
Self-assessment approaches and techniques
SWOT
Strength Weakness
 Have the ability to handle the large
base of clients
 Have the experience of working with
the multi lingual staff.
 Have the ability of the high social
competencies.
 Reputations in execution.
 Time management.
 Lacks of the marketing expertise.
 Leadership and managements issues
 Staff motivations and involvement
tends to have the major difficulty.
Opportunities Threat
 To have the develop in the strategic
alliances and acquisitions.
 To have the innovations in the
technology development.
 Computer skills
 Lack of business knowledge
 Lack of the communications and
collaboration
Team characteristics
Belbin team roles have the approach the Belbin balanced teams the way of the behavioural
contribution rather than moving to the specific job titles. The manager has the potentiality to rete
the aspect of self-awareness in order to make the adapting their behaviour in terms of the
different situations and the need for the business. As the characterise of the manager have the
hiring of the right people which are peeking the right task in way if to leading the better
performing term. This have been clear assumes take the different roles which will rather
autonomously and without active decision making.
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Learning and development approaches
Behaviourist, cognitive and humanist.
Behavioural learning theorist have the accordance due to the change in behaviours which tends
to be the result if containing. This have the conidiation over have the very instance of the
desirable behaviours has been introduced. On the other hand, cognitive learning theories have
the internal process is integrated or internalized into one’s cognitive or intellectual structure. In
addition, you the learning theorist have the tasking places which is unless both the cognitive and
effective domain which are involved. This have been the perspective as the school of the
physiological to have the different perspectives that’s all the behaviour which are tends to be learned.
The humanin and behaviours have are the different in the school of thoughts have the changing in the
directions form the external behaviours to the entire being. As considered to be the prerequisite, the
general manager is there considered to be highly intelligent level of health professionals in term
of having the outstanding level of management skills and extensive hand on experiences.
There is the learning to be actually the occurs as the new behaviour or the changes which are to be
acquired as through the associations in tern of the stimulus and respective response. There is the
need for the respective associations have the leading in he change in behaviours as the learning
process have the based in terms of the objectivity’s which are observables in the changing
behaviour. The make the individual to have the descriptive level of understanding in term of the
business as if in the situation as considered to be the prerequisite, the general manager is there
considered to be highly intelligent level of health professionals in term of having the outstanding
level of management skills and extensive hand on experiences.
Kolb’s learning cycle
This is the cycle which can be used as the experimental learning cycles as the concept which
makes the proper level of division in the learning process in terms of the important theoretical
components such as concrete experience, reflective observation, abstract conceptualization, and
active experimentation. This will helps in the out to have the gaining the better understanding in
term of the employer learning preferences within the Whitbread hotel and helps it out in the
fascinating the overall learning process.
Social Learning theory
This have the clear level of attempts in their explanation of the socializations which have the
effect on the developments of the self. This have the looking like the individuals leasing prove
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cess which leads to have self-formations and influence their society in the socializing the
individuals in perfect manner.
Development options
Formal training
The company in the hospitality sectors have the providence of the formal trainings to the
employees in order to increase the level of productivity’s along with better corporation. The
training has the tends to make the proper skill development which tends to have the continuous
growth of employee.
Coaching and Mentoring
This is the development approaches as which make the one to one conversation to have
enchasing the individual’s skills, knowledge and work performances. This is potentiality have
the draw distinction as the practising their terns which is often to be interchangeability. This have
becoming the finding the own solutions have major level of dependency in the line manager.
Social Learning and Networking.
The social learning tools have the nabbing the knowledge to be sharing the across the
organizations easily in quick manner. This have the inclusion of the text-based channels which
can be such as such as blogs, wikis, and discussion boards are commonly used, video is fast
becoming the preferred method for sharing information.
CONCLUSION (150)
From the above file , it can be concluded as As the world is turning put more level of
competitive in term of the employment opportunities and aspect of career progression. This have
turned to be vital for the new individuals or employees in order to make significant appreciations
of the value and correct skills and other competencies which is being expected by the employer
This is helpful in adding more level of values to the professional aspect and skills which will
helps in greeting the future job. The manager has the major responsivity for maintain the
professional standards among the employer which will make the revealing of the quality
assurance to the customer. The general manager have been considered as the brand of hotels by
providing the leadership and strategic level of planning to provide the support to the service
culture of Whitbread in order to have the maximization of operations and satisfaction level of
guest.
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LO3
Professional development plans
Professional development pals have been considered as there intended level of aspect which is
looking as the intended increase the one knowledge or the skills et. This is about the type of plan
which is for the learning and enchasing the person ability. This have the employability level of
commitments in as regarded as the helps in the increasing the personal level of job satisfactions
and employee motivations.
As per the role of the general manager in the hospitality industry, the company Whitbread have
been the considered as the brand of hotels by providing the leadership and strategic level of
planning to provide the support to the service culture of Whitbread in order to have the
maximization of operations and satisfaction level of guest.
So as per the SWOT analysis, it have been identified which is the road map done the career of
to accomplish the need for hr employer of the hostel Whitbread to accomplished the various
goals in the perfect manner.
As per the SWOT analysis it has been indentured as the weakness of the skill which is import
for the aspect of the post of the general manger by the way of outlining the required level of
skill , goals and specific level of objective moving the criteria which is need to make the gaols
accomplishment in the perfect manner.
Goals Objectives Resources required Measurement Target
To have the
improvement in
the leadership
skills and
experiences
To have the
objectivising in
leasing the
different aspect if
the leadership and
gaining more of
experiences in
order to have the
lead u
Assignment to have
the lead roes along
with support of the
experiences leader to
motivate and find
out the right
direction.
The measurement
can be done through
the delivery
commitments along
with deliverable
quality such as the
detecting the overall
project success.
3
months
Improvement in
there technical
skills
To have the
attentions the
information
Time away from the
offices along with
getting the coaching
The successful
completion of the
training aspects
2
months
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security in relation
of toe hospitality
training.
and mentoring in
relation to training.
Communication
skill
To have the
managing the
expectations and
communication
values for the
billing system
projects.
To have practising
the different format
of communication in
both oral and written
aspect.
To have the
feedback from the
stakeholders
regarding the billing
system of project.
2
months
Improvement in
the time
management
skills
To have the
change level of
formats of the
weekly team
meetings in order
to save the times
without having the
decreasing he
value of meeting
the perfect
manner.
There is no
requiring of any
specific resources
but have the need for
regular practicing.
To have the average
time to be consumed
by the meeting and
other parasitism’s
for tasking any
significant level of
feedbacks.
3 month
To have the
analytical skills
in drive
improvement
To have the proper
evaluation of the
employees through
the working in
order to correlated
with the other
respective
variables which
can be such as data
quality metrics in
The data will be
more probably to be
extracted from there
sales and billing
systems along with
systematised level of
corporation form the
sales and operation
teas in perfect
manner.
To have the
improvement in the
average throughout
he processes.
2
months.
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improvement of
the process.
Networking To attending the
more level of
industry
conferences in
order to gains the
experience in
building the
relationship
prospectors along
with being the
industry
influencer.
To have fees for the
conferences,
travelling cost and
the time form the
different scheduling.
Number the new
level of prospectus
and contracts.
2
months
Improvement
customer service
skills
Work with the
customer services
have the manager
to the get
continues
performance in the
feedbacks and
improvement.
There is the
coaching the
performances
feedbacks form the
customers services
manager.
Feedbacks from the
shift manager for the
improvements an
presentation to the
team in respective
ways.
3
months
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LO4
Demonstrate a range of service industry and transferable skills for a job application
Hotel general managers have the major level of responsibility to oversee the daily level of
operations in the hospitability in term of establishments and ensuring the more level of customer
satisfactions level which are be high. There is looking to out there common work activities which
have the resume in the handling the budget, recruiting and training staff along with solving there
guest complaints and the enforcing the safety standards.
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HOTEL GENERAL MANAGER
Hotel general managers have the resuming as working the 13 years of the experience over
managing the large level of chains as well as in the five start hotels with the varied local. This
have the possessing there excellent tracking records impressive level of education backgrounds
in the felid.
Professional experience
 This have contribution in the hotel for suggesting the new ideas and promotional offers
and marketing possibilities.
 Ensuring the compliances with the licensing the law in team of heath and other statutory
regulation.
 Monitor thee running the various level of events which are hosted by their seminars,
patsies and the conference in order to ensure smooth running.
 There are various departmental managers form the food and beverages, maintenance ,
front desk in order to have the ensuring to run in apports manner .
 Supervise the recruitment and hiring the top the notching the staff tp works in the term of
the various department of the hotel.
BELAIR HOTEL
Assistant hotel general managers
 To have planning of the work schedules for various individuals as the teams and
departments working in the hostels.
 To have the greeted customer especially there to the special occasions as the hotel is very
busy.
 This is setting the sales and revenues targets of developing the appropriates budgets for
the various department.
 Performed the training and orientations as hiring and monitoring performances to ensure
the compliances with term of hotel standards.
 This have the performing the various duties when necessary.
EDUCATION
LAMAR UNIVERSITY
MBA, 1997
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Additional skills
Team player who are performing under the systematic pressure
Excellent level of accounting knowledge
To have the superiors level of negotiable skills.
INTERVIEW PROCESSING
The interview processing have been considered as the multi stage aspect of the hiring of
employees which typical have the inclusion of there following steps such as writing a job
description, posting a job, scheduling interviews, conducting preliminary interviews, conducting
in-person interviews, following up with candidates, and making a hire.
There question which are to be considered with the general manger interview will be such as
effective in term of getting the right Peron to th right job. So the question are such as
 What do you expect from a manager?
 What was it like working for your manager?
 Share some examples of the ways in which you’ve impacted worker safety.
 Describe how you managed a problem employee.
 If you knew a manager were 100% wrong about something, how would you handle it?
REFERENCES
Books and Journals
Online
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