Professional Identity and Practice Assignment - Travelodge company

PROFESSIONAL IDENTITY AND
PRACTICE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
PART A...........................................................................................................................................3
Overview of the Travelodge company...................................................................................3
Skill and competences of HR manager..................................................................................3
Benefits and importance of ongoing professional and personal.............................................4
Evaluation of the abilities, skills and competencies for Hr manager in organsiation by using
two self evaluation models to undertake the audit of hard and soft skills.............................6
Consideration of the best development approaches to enhance professional and personal
development...........................................................................................................................8
Part B...............................................................................................................................................9
Development plan which will help in identifying the learning and training HR needs in
organisation............................................................................................................................9
Job Role- HR manger...........................................................................................................9
Part C.............................................................................................................................................12
Reflection of the interview process and own abilities during the process...........................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
Professional identity and practices are significant for all organisation. It includes,
professional concept which is based on attitudes, belief, motive, values and experiences.
Practice identification and ethics leads to achieve goals and objectives of the company.
Present report based on Travelodge company that is UK based company. It has records
of traveller's experiences. Present reports will include, overview of Travelodge company Human
resources' manager skill and competences are required for organisation. Further, benefits and
importance for ongoing professional and personal development that enhance the career
prospectus. The report will critical evaluate of HR abilities and skill with self-evaluation model.
Organisation adopts the best development approach for enhance personal and professional
development.
MAIN BODY
PART A
Overview of the Travelodge company
Travelodge is UK base private limited company which operate in hotels and hospitality
industry which was founded on 1985 and headquarter establish in Thame and England. It is the
largest company because total 500 hotels establish in all over the UK. Travelodge company
strategies to become the favourite hotel so they created brand new design room which is based
on customer feedback that attract to 18 million customers within a year. Total 637 million pound
revenue generated in the year.
Skill and competences expected by the employer for roles in Travelodge company
Human resource manger should have communication skill and analytical skill which helps to
recruit suitable people within the company. HR of the company conduct training and
development program which would increase efficiency of existing and new employees which
leads to improve performance of the company. On the other side assistant manager should have
numerical solution skill which used to solve financial problems that helps to achieve
profitability.
 Communication skill -Human resource manager must require communication skill
because they deal with number of people in a day for recruit the skill and suitable
people(Avidov-Ungar, 2016). HR manager must have excellent oral communication as
well written communication that helps to effective deals with people and employers. HR

of the Travel Lodge hotel prepares strategies for improving the interrelationship in the
workplace by providing additional benefits to their employees. Assistant manager also
have good communication skill so they can communicate relevant data to all department.
it helps to take decision for improving the position and achieving the goals of the
company.
 Information literacy skills -HR manager collect various information’s and data from
newspaper, magazines and article which is helps to take decision and prepare strategies
for complete the task on the time (Bell and et.al, 2017). HR manager able to convert data
into the simplest form that can be used to complete particular project and also able to
convey information to members of Travelodge company. Assistant manager should have
this skill because it manage the all data which helps to increase profitability and improve
financial performance.
 Training and development skills- Human resource manager is responsible for training
and development to existing employees and new employees. Which helps to improve
performance and also increase he values. Employees of the Travelodge provide better
services to their customer that increase value. Assistant manager inform to HR to
develop skill in such way so they can achieve the predetermine goals.
 Emphatically skill -HR. Manager should have budgeting skill and emphatically skill that
helps to provide monetary benefits to employees and redress their problems and
complaints which boost the morale of the employees (Canalejo, Tabales and
Cañizares,2016.). It helps to increase motivation so they provide quality services to
customers. Assistant manager prepare accounts which represent the profits that ultimately
helps to provide benefits to employees.
 Analytical and critical thinking -They must have analytical and critical thinking skill
which used to prepare sound strategies and take strong judgement. The ability of
analysing and thinking helps to implement strategies on certain situation which helps tin
effective utilisation of resources and improve performance. Assistant manager compare
the previous year data and prepare strategy to acheving the financial goals of the
company.

Benefits and importance of ongoing professional and personal
Ongoing professional development is essential for an employee of organisation because it
helps to boost learning of individual while working. It helps to work in effective way for
improve personality and professional development of an individual.
 Ongoing professional development is beneficial because it increases retention where the
person is able to learn at workplace which act as grab opportunity for the individual It is
important because the approach supports career progression.
 It improves efficiency of employer because it supports practical learning of individual
(Davis, 2015). Therefore, it is important for the employer to share professional
experience with peers to gain new skills which is simultaneously affected the adequate
gains to the professionals in developing career path. It helps in developing leadership
quality which helps in improve management skill and also lead to be more
communicative which helps in its further career development.
Learning theory and approaches use for personal and professional development
Kolb's learning theory - The learning theory focus on four stages of learning cycle which
supports personal and professional development because it can be incorporated by HR managers
in for professional development.
 Diverging stage - In this stage people are able to look thing from the different
perspective. They gather information and learn to solve problems. In diverging stage
people prefer work in the group and perform better by idea generation. In this stage
individual is able to gather solving approach to problems at work place which boost
professional development.
 Assimilating stage - It is the second stage of learning style that focus on idea and
generation which effectively used to solve problems. This learning stage is focused on
idea generation (Hildebrand,2018). In this the individual is able to cope with owns skills
by generating new working ideas from experience which is a great career prospects from
professional development.
 Converging stage- Converging stage is essential because it focuses on technical problems
rather than the personal issues so, people prefer work with practical application and new
idea which increases productivity and profitability.

 Accommodating stage - It is the last stage of the learning theory which relies on intuition
rather than logics. People take practical approach and experimental approach which used
to prepare plan that compete with new challenges.
Classical approaches of management
Scientific management theory - This management theory focusses on selecting the best
method for accomplish the task. Travelodge's HR manager adopt this theory for developing
better understand among employees and manager buy improving efficiency(Hopkins, 2017).
Manager can increase productivity by analysing the task and select best method. Manager can
cope up with workers and trained them which helps accomplish the task within the specific time
that will increase profitability. This classical management theory is important for ongoing
professional development as it helps HR manager in learning cooperation and coordinating with
labour. Further, it helps in managing equal delegation of responsibility and work which is
necessary of personal professional and personal life.
Bureaucratic management theory- This theory focusses to operate operational under the
hierarchy of position. HR manager get all reports from their subordinate that helps to
accomplish the work. Manager set rules and procedure and division labour according to
specialisation that helps to complete task and achieve goals and objectives(Kelly and
Cherkowski,2018). This theory is basically having tow element that is the structure of the
organisation is hierarchical and another is organisation and its members are completely governed
by clearly defined rules of rational legal decision making. Each and every element helps an
organisation in achieving their goals.
Evaluation of the abilities, skills and competencies for Hr manager in organsiation by using two
self evaluation models to undertake the audit of hard and soft skills.
The evaluation of the skills, abilities and competencies in Human resource manager can
be done by suing different models and some models are explained below:-
SWOT analysis
Strength
Hard skills
 Good in operating the computer
programming
 effective typing speed
Weaknesses
Hard skills
 not comfortable in operating machines
 unknown to some computer programs

 graduate and masters in management
studies
soft skills
 Having strong and effective
communication and interpersonal
skills.
 Good in time management
 Carrying the personality of confidence
and being dynamic and adjustable.
soft skills
 Quite hesitating and nervous in asking
the question
 less flexible
 lack of motivation
Opportunities
Hard skills
 Opportunity to learn and operating the
other machines and programmes if
required(Larsen, 2017).
Soft skills
 Availability of opportunity to learn and
gain from the job duties and
responsibilities.
 Chance of learning the corporate and
business ethics.
 Suitable time for expressing my skills
and knowledge
Threats
Hard skills
 facing competition from other
candidate having the degree and
qualification
 availability of more efficient typist
soft skills
 Competition from others having more
adjustable and problem solving
abilities(Hopkins, 2017).
The another model which can be used for evaluation is Brunel Model:-
Need to work on it Not completely sure confident
Communication skill

Oral
Confident in communicating the ideas and opinions in organisation
Confident in explaining and communicating strategies and policies.
Ability of valuing the opinion and suggestion of others.
Written
Converting notes from the presentation to key pints.
Ability to avoid plagiarism.
Ability of writing in appropriate style for particular subject.
Information literacy skills
Ability of collecting the data from different sources.
Collection of only quality data and information.
Ability to convert the data into useful information.
Training and development skills
Experience of organising the training programmes.
Implementation of giving effective training to employees of
Travelodge.
Regularity and continuation of programmes and activities for
development of employees.
Emphatically skill
Monetary benefit given to employees.
Psychological needs.
Motivating the employees.
Analytical and critical thinking
Ability to make critical decisions of the organisation
Able to analyse the information which is useful to determine the

financial health.
Capable to analysing the emergency situations and risks and taking
prompt decisions.
Consideration of the best development approaches to enhance professional and personal
development
Diverging theory of development sate of employment is the best stage and approach
which can be taken in to the consideration for enhancing the personal and professional
development. In this stage manager looks problems from different perspective that is they focus
on solving the problems from various measures, it is basically the method of creating the ideas
by exploring many possible solutions' for given problem to achieve a organisational goal.
Adopting this approach will help in enhancing the personal development of HR. manger(Pollock,
Jefferson and Wick, 2015). This also help in professional development as it helps in learning
and understanding the different sources and measures through creative thinking for solving any
problems and making decisions.
Part B.
Development plan which will help in identifying the learning and training HR needs in
organisation
Job Role- HR manger
Skills Activity Evidences Priority Time duration
Start end Total time
Communicatio
n
Through
effective
interactions
training
programmes
regular
communication
Employees
subordinates
mentors
1 April
5'2019
June 5'2019 2 months

with workforce
Informational
literacy skills
Contacting
with different
sources of the
data
communication
with external
parties
Subordinates
senior
managers
senior HR
managers
informational
department
4 April
5'2019
May
15'2019
40 days
Training and
development
skills
organising
effective
training
programmes
communicating
with
experience
workers and
employees
learning from
senior mangers
Senior mangers
of HR
through work
efficiency
measuring
performance
2 April
10'2019
July
10'2019
3 months
Emphatically
skills
By creating the
superior
subordinate
environment
directing the
line mangers
Controlling the
Employees
line staff
senior
managers(Pulli
n, 2015)
5 April
6'2019
May 6'2019 1 month

activities of
subordinates
and other
employees.
Analytical and
critical
thinking
Effective
practical
training
through on the
job and off the
job training
programmes
Decisions
made for the
organisational
Positive or
negative effect
of decision
making on
Travelodge.
3 April
15'2019
August
15'2019
4 months
Development plan for the job role of HR manger
The above development plan is made for developing the skills, abilities and competencies
of the HR manager as the manger requires establishing all rounder skills in themselves as they
are the person who manges the complete organisation. And the manager of the Travelodge needs
to develop communication skills for effective communication in the company(Putri and Zulkardi,
2017). They also need to develop the informative and analytical thinking skills which helps them
in appropriately allocating the resources and making prompt decisions in case of emergencies.
From the emphatically skills they art able to diversify the risks by imposing the directive
and control on the employees of the company. Development of all theses skills will effectively
and efficiently leads the organisation in achieving their goals and objective sin addition to this it
helps in achieving the individual goals also by satisfying and motivating the employees of the
organisation.
Learning theories

There are different types of learning theories available for company and the managers and
employees of the company for make them learn and develop to work efficiently in the
organisation. Some learning theories are explained below:-
Behaviourism-
This theory says that it observes the behaviour which is caused by the change in external
factor or stimuli. The main factor or this theory is either punishment or reward. This theory
basically define learning as it is the acquisition of new behaviour which is based on the changing
environmental conditions.
Cognitivism
This theory basically replaced the behavioural theory as it proposes that learning ion the
person come from performing the mental activities like memory, motivation, thinking, views,
reflection(Canalejo, Tabales, and Cañizares,2016.). The cognitivism generally focuses on
transforming the information from the person who knows to the persons who does not knows.
These both theories focuses on that learning is demonstrated through the change in knowledge
and understanding of the people.
Constructivism
This theory demonstrates that learning is not something which is based on the behaviour
with change in stimuli. It is something which says that self regulation and building conceptual
structures through abstractions and reflection(Bell and et.al, 2017). The learners are required to
take the active roles in constructing and developing the understanding rather receiving it from
someone who already knows. This can be done thorough efficient and effective observations,
interpretation, processing and analytical thinking which helps the person to develop self learning
which helps in further development of their personalities.
Hence, there are some learning theories through which HR. mangers are able to learn and
understand in the organization(Kelly and Cherkowski,2018). The GR managers of Travelodge
are required to adopt some theories which will help them in further learning and development of
their personalities.
Through learning and training it leads organisation in achieving the targeted goals and strategies
of the organisation effectively and efficiently. As developing communicational skills will lead
the angers t make effective communication with other members of the Travelodge and effective
communication make employees motivated and clear regarding their roles and responsibility

which ultimately bring them in achieving the targeted goals(Larsen, 2017). The informative skill
development also angers in analysing the data and conveying it into the useful information which
benefits them in making the affective and prompt decisions.
Part C
Job description for Human resource manger
Job summary:
Under the head of Human resource manger the HR manger will be responsible for managing all
the human resource activities and have to perform all the functions of human resource with
strong focus on process of recruitment.
Essential Functions:
screening resumes and applications
Interviewing candidates (in person or on phone)
make hiring arrangements
attending job fairs and others recruiting based events
selection of the qualified candidates
arranging training and development programmes
performing the human resource functions
implementing the human resource activities
decision making
selecting right person for the eight job at right time
developing communications within w employees
recommending process for the improvements in HR department
Perform other duties or nay projects assigned by the supervisor.
Qualification required:
self motivated
Knowledge and understanding of computer applications, Excel and word
Efficient written and oral communications
Loyal
honest

Ability to work independently
Higher degree of organisational skills
Discipline
Sound judgement and good ability of decision making
Educational requirements:
Masters in management, high school diploma in management and equivalent required
Experience required:
work experience of HR manager for at least 2 years
Working conditions:
Flexible working hours
Some travelling may required
Reflection of the interview process and own abilities during the process
The interview process is quite interesting and effective a per my views .HR. asked me
different questions starting from my personal background to my professional background. A
detail description is asked abut myna family, my marital status, interest, hobbies, age are bee
asked. All the answers are clearly and specifically answered. Another thing HR. asked is about
the experience of working in pasts years inn other organisation and reason for leaving the job.
The answers are give clearly and definite to make impression of being loyal and honest to the
organization. The oral interview is quite good whereas the written interview process is quite
difficult to respond. In written paper they asked about the complex topics of my field which
requires good skill to answer. This interview is taken to know to grammer and communication
skills. I read the questions clearly and answer in very specific and proper manner which is quite
impressing for the HR.
Strength and weakness of the interview process
Strength-
 the interview questions are asked in so creative and versatile manner
 the interview is performed by effective communication
 process is quite interesting The interviewer indicating the ability of the organisation to work as a team .

Weakness
 the questions asked in the interview regarding the past job is too sensitive
 asking the questions about particular software
 interview is too detail oriented
 complex and technical questions in written communication
In the process of interview that are some challenge and obstacles which are difficult to
answer that is the reason foe leaving the past job is personal problem and they are asking it in
detail which is not comfortable for me. The questions asked in written interview is also very
difficult and technical to answer. But I have mange complete prices very clearly and smartly. I
have responded to them what is necessary for them to know. The loyalty and honesty I had
showed to them make them more impressive and it is observable that they find it impressive and
attractive that I would be loyal toward the organisation.
CONCLUSION
From the above report it has been concluded that it is important to adopt some strategies
sand skills which are required for personal and professional development and make way for
career opportunities.
Some skills, competencies and different learning and development approaches are also required
for developing they learning skills. Furthermore, it also concludes the job description of the
service industry which is required to be interviewed for the HR manager role.

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