Professional Identity and Practice Assignment : Hilton hotels

Professional Identity and
Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
P1. Benefits of Hilton hotel's stakeholders from the ongoing professional development. ........1
P2. Expected Skills and competence is required in front office manager skills are as follows :-
.....................................................................................................................................................2
P3. Analysis of my competences, skills and abilities as front office manager ..........................3
P4 Learning theories for professional development process.......................................................4
P5 Professional development plan..............................................................................................5
P6 Job interview for the post of front office manager................................................................6
P7 strength and weakness of interview process..........................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Professional identity helps to identify the many skills and competences of the
professionals. This practices helps to enhance the capacities and ability of the individual towards
the professional work. This study is based on the Hilton hotels it is a luxury hotel of America.
This hotel provides various services to their customers and have a chain of hotels and resorts in
different areas (Baldwin, 2016). This report will show the benefits of stakeholders of Hilton-
Hotel by the ongoing professional development programmes. Report will also investigate the
expected competences and skills of front office manager. It also involves the self assessment of
skills for the front office job. This report will also give the details of various learning theories
such as VAK theory, behavioural theory. Study will also provide the development plan for the
front office work. This also include the interview process for the job. Report will also show the
strength and weakness of interview process (Ellinger and Ellinger, 2014).
P1. Benefits of Hilton hotel's stakeholders from the ongoing professional development.
Ongoing development is planned process to enhance the professional and personal skills,
maintain the knowledge up-to-date, develops the brainstorming process. It not only helps in the
development of organisation but also helps the stakeholder to get the benefit from it.
Benefit of ongoing development professional for employer :- owner of the Hilton- Hotel get
the benefit from the continuous development practices. This development practices support to
maintain the quality of product and increase the productivity which helps the leader to generate
the new product line and services (Jones, and Stone, 2017). With the help of ongoing
professional development practices employer become able to generate the new ideas, skills, and
creativity among the employees which helps the owner to grasp the opportunity present in the
market through which entity maintain the stability in the market and improve their goodwill. This
professional programme helps to achieve the organisational goals.
Benefit of ongoing development professional for employee :- Not only employer but employee
also get the benefit from the ongoing professional development. Continuous development
programmes helps to reduce their mistake during the work and improve the employee evaluation
report. This type of practices motivates employee to work with full efficiency so that they can
achieve their personal goal as well as fulfil their personal needs. Ongoing development support
to boost the employees confidences so employee can present themselves with full confidences.
Continuous professional development programmes helps the employee to connect with other
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employee and build the relationship. In this programme employee learn about the different
activities which helps to enhance their knowledge (Naim and et. al., 2016).
Benefit of ongoing development professional for investors :- capitalist are also stakeholders
they are directly effect the entity and they also get the benefit from the ongoing professional
development. This professional development practices reduces the business cost which increase
the profit ratio. Profit ratio affect the dividend and retention ratio. When profit ration increases
investor of hotel will get the higher returns and reinvest their money into hotel.
P2. Expected Skills and competence is required in front office manager skills are as follows :-
Communication skill :- as front office manager, requires the good communication skills to
connect with the guest and other members of entity. Manger not only hear but also understand
the requirement, and problem of guest and resolve it.
Technical skills :- Individual must have the IT skills, skills to gather information from the
website and done the reservation of rooms. As front office manager, professional must have the
knowledge of documentation and verification work. At the time of entry of the guest individual
need to verify their identity and then allot the room (Wald, 2015).
Coordination and leadership skills :- Person need to have the coordination skills in the hotel
front officer need to maintain the coordination with various department in hotel. It is also
required from the front office manager has a leadership skills. Because in hotel front office
manager required to give the order and direction to the employees and workers.
Interpersonal skills :- As front office manager must have the ability to manage the things and
manage the people. And very important front office manager must have the interpersonal skills
such as smart, good looking, attractive personality, behaviour etc. Individual must have the good
presentation skills because it helps attract the new guest, investors, employees etc.
Competences are as follows :-
1. In the hotel front office manager must have the knowledge about their job role, responsibility
in the hotel.
2. It is required from the front office manager has the full details about the services provided by
the hotel services like parking services, charges of accommodation in hotel, near area of hotel
etc.
3. if hotel provide some external services the front office manager regularly check the quality of
that services(Ryder, 2017).
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