Hyatt Hotel Operations: Skills, Practice, and Professional Growth

This report explores the significance of personal and professional development within the hospitality industry, focusing on the skills required for success, particularly within a multinational chain like Hyatt Hotels. It delves into the benefits of continuous development, highlighting skills such as time management, communication, and industry awareness. A self-evaluation using SWOT analysis identifies strengths and weaknesses relevant to an Operations Manager role. The report also discusses learning theories like behaviorism, humanism, and cognitivism, and development approaches for fostering personal and professional growth. It emphasizes the importance of operational and technical skills for operations managers, along with a critical evaluation of the author's competencies and a development plan for improvement. The document also includes a reflection on a job interview experience and the skills demonstrated.

Professional Identity
and Practise

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Benefits of professional and personal development: ..................................................................1
Skills required to work within hospitality industry......................................................................2
Self evaluation ............................................................................................................................3
Learning theories and approaches used for personal and professional development..................4
Development Approaches for professional and personal development .....................................4
Importance of professional development ....................................................................................5
Development of professional and personal skills for Operations Managers post .......................6
Critical evaluation of own skills and competencies ....................................................................6
Development Plan .......................................................................................................................7
Job Interview ...............................................................................................................................9
Critical reflection of the skills shown in the interview..............................................................10
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................11

INTRODUCTION
Hyatt hotel is an American multinational hospitality chain in the year 1954 Hyatt hotel came in
to existence, as it is founded by two partners named Jack Dyer Crouch and Hyatt Robert von
Dehn, the very first branch of the hotel was opened near the international airport of Los Angeles.
Regardless of the success the brand still believes in providing the right care and comfort to their
customers (Dyrbye and Thibault, 2020). The company believes in building cordial relationship
among the employees working with the organisation, Hyatt believes in taking care of their
employees as they are the ones who have built and sustained the companies brand value. The
hotel chain is being managed by a family which brings much valued culture within the
organisation. Currently the Hyatt is present in 70 different countries with inclusive properties of
the owners. The aim of the report is to analyse the factors that determines one’s personal growth
along with the skills which helps one in building a better career irrespective of their fields.
MAIN BODY
Personal and professional development have a significant impact on one’s careers, as when one
goes through the process of development they tend to develop skills which helps them stand out
within their workplace. With the help of the skills attain one can get substantial growth within an
organisation as they have enhanced their capabilities. The developed skills help one in critically
analysing situations and develop a problem solving approach which clears the roadblocks in
one’s career. Personal and professional development also helps one in understanding their
strengths and weaknesses which gives them the opportunity of improvement or open ups other
opportunities in which one can succeed (Singh and Jaykumar, 2019). Personal development
makes one much empathic and confident which helps them in their professional careers.
Benefits of professional and personal development:
 With the increasing competition organisations have eliminated providing the professional
and personal development training as this helps them in cutting down excessive costs and

invest it within the business organisation. On the other hand, Hyatt provides enough
training to their employees which helps one in retaining with the organisation for
comparatively longer duration.
 When one goes through professional development they develop the required skills and
abilities which help them in building enough confidence and ownerships for the
responsibilities they undertake.
 Professional and personal development helps individuals in building traits which helps
one in developing leadership qualities. Which helps organisations with their succession
plans, and provides career growth to one (Ali and et.al, 2020).
Skills required to work within hospitality industry
Hyatt as being a multinational hospitality company look for well qualifies and experienced
individuals who can provide enough to the organisation. Irrespective of the job profile the
common skills which the looks within its employees includes:
1. Time Management: Individuals in the hospitality industry are required to manage
multiple processes at a time for which it is essential for people having time management
skills along with some relevant experiences (Yamazaki and Putranto, 2018)
2. Communication: It is a customer’s facing industry, if the employee of the hotel are not
able to effectively communicate with the customer they will not be able to bring the
desired results within an organisation, which is not beneficial for the organisation in any
ways.
3. Industry Awareness: The people within the organisation are required to aware of the
way things takes place within the industry and how it impacts the functioning of the
company as when employees are aware of these factors they take responsibility of their
actions and ensure that they do not create any difficult times for the organisation.
4. Flexibility: Working within hospitality industry could be tiring as it a demanding career
option which requires its employees to devote their time in long working shifts which is
tiring, many time the employees do not have a fixed schedule by which they could
stick(Chu, 2020). Regardless the employees are being provided with extra pay and added
benefits, but its required by the employees to stick with the uncertainties and meet the
needs of the organisation.

Self-evaluation
For being an effective operations manager in a multinational company it is required by be to
enhance my skills and work on my lacking parts which will significantly help me in attaining the
growth within the organisation. With the help of SWOT Analysis, I have taken out a self-
analysis of my skills which are required by me to secure the position of operations manager
within Hyatt.
Strengths:
People Management: From the very
beginning of my academic years I have been
indulged in extracurricular activities which
helped me in working with the many people
along with the management of them, this
helped me in developing interpersonal skills.
Along with it I have completed internships
within the same domain which have helped in
developing my professional skills.
Communication: As I have taken up
leadership roles within my academic years
which helped me in developing my
communication skills, along with it I have been
working as a part time English tutor which
helped me in developing the required skills.
Decision making: Operations mangers are
required to take many decisions in time of
emergency as well, which could impact the
operation within the organisation. For which
the operations mangers require to be well
Opportunities:
Organisational skills: While doing my
internships along with my studies I practised
time management which even helped me in
developing my organisational skills.
Operations mangers are required to operating
many operations of varying departments for
which they are required to plan and schedule
things in advance by understanding the job
roles of the employees.
Quality Standards: As I have practised
regulating the quality standards of different
operations but in a different industry. I will be
needing some training which could help me
understand the processes by which the
organisation goes through as it will significant
help me performing relatively well at my role.

aware of the happening within the company.
Weaknesses:
Technical skills: As being from a non-
technical background I never practised into
technical field or dealt with people who are
involved in technical processes. I'm required to
take
Analytical skills: The process included in each
and every process are quite complex for which
I am required to possess analytical skills which
will help me through my journey as an
operation manger.
Threats:
Motivation skills: I have analysed through
past years that I am not able to motive people
who are subordinate of mine or classmates, for
which I am required to work on because as
being an operations manager I'm required to
motivate my team when times comes.
Learning theories and approaches used for personal and professional development
1. Behaviourism: This approach states that the learning capabilities of one is dependent on
the way they interact with their external environment, the way people alters their
responses in bringing the desired result for themselves (Johnson, 2022). Experiences
make people understand situations between and help them in developing ways of
handling them. With the right behavioural attitude one can develop skills which helps
one in bringing the right professional and personal development.
2. Humanism: It is an individual depended approach it focuses on the skills developed by
one which helps them in controlling their external environment effective. This learning
approach helps one in developing dignity along with autonomy along with the sense of
individualism.
3. Cognitivism: This learning approach focuses on the ways the brain works and stores
information and how effectively utilises in developing right decisions. As brain plays a
major role in generating much effective decisions which determines their personal along
with professional development (Pekkanen and et.al, 2020).

Development Approaches for professional and personal development
Development approaches helps one in taking factors into consideration which impacts their
process of personal and professional development. The importance given to personal and
professional development as they help ones in developing the skills which helps individuals in
bringing the required change in one’s life.
 For brining professional as well as personal development in one’s life it is required to
follow the development approaches being considered by the organisation. One is required
to bring work life balance, as when an individual is not able to keep herself physically or
mentally healthy personal and professional development will be a quite far goal to reach
(Thorat, 20200).
 Individuals need to understand that its acceptable to fail, as it helps them understanding
their weaknesses along with their strengths on the basis of which people can make
effective decision for the personal as well as professional life.
 It’s crucial for people to take care of their mental health as it helps people in making
better decisions which could impact their functioning.
Importance of professional development
Professional development Is of much importance it helps individuals in staying in the trend
which are taking place in the working environment. This helps individual in developing the skills
which are required within their workplace which bring them significant growth. It helps
professional in boosting their confidence and improves their performance within the
organisation, as it helps in developing ownership among the employees which is much
appreciated by teams (Miljkovic, 2019). It improves efficiency of individuals and brings much
added advantages. Professional development helps individual sin attaining their determined goals
within the specified time period and bring favourable results. When is knowledgeable it helps
them in networking with comparatively capable fellows which bing much opportunities for them.
The skills required by Hyatt within their employees can be effectively developed within the
duration of personal development as the area of improvement have been determined which helps
in making effective plans and helps me to stick with them (Silva and Soares, 2018). Along with
the internal personal skills, practical skills such as budgeting, project management, technical

skills can be developed effectively. With the help of digital transformation working professional
can develop the required skills along with their long working hours.
Development of professional and personal skills for Operations Managers post
 It’s important for an operations manager to possess operational skills, as it helps in
providing the support required by businesses. Operations mangers are required to possess
soft along with hard skills as mangers are required to work on a bigger picture these skills
significantly ease out the process (Venkat, 20220). The ways by which I will be able to
develop the required skills for the job in the following manner:
 For improving my technical skills, as Hyatt has adopted technological modification in its
processes as it removes hurdles from one’s process. As multinational brands like Hyatt
incorporated technological processes within their operations because of which I am
required to develop the required skills.
 Operating mangers are required to filter data and gather the required information which
eases out the process for them. Because of which I'm required to develop data processing
skills to stand out (Leonova and et.al, 2021).
 Product development has become a crucial process in many organisations which makes it
a crucial skill that needs to be adapted. For which I am required to understand the process
and methodologies being adopted by the company as it helps one in delivering the desired
result.
Critical evaluation of own skills and competencies
With the help of SWOT Analysis, I have analysed the skills which I'm not considerably good at,
for which I'll be taking out the critical analysis to understand the factors which will significantly
help me improve my skills for the operations role I'm looking for.
 Analytical Skills: Firstly I'm required to understand the factors which are impacting my
current abilities which will help in creating a structured plan for improving my lacking
parts. As analytical skills are highly in demand as it helps in deconstructing a bigger
picture and tries to find out the true years.
 Technical Skills: With the rapid development in technologies, it is required by me to
develop technical skills as it will help me getting much growth within the organisation. It

is quite evident that technological skills are in high demand, which is a drawback for me
as I'm not much efficient at it.
 Motivation skills: I'm required to communicate with people more often to understand the
motive behind their actions which will help me bring a much clearer picture in front of
my employees.
Development Plan
The development plan is created on the analysis on my skills which will be required to become
an operations manager. The development plan will cover my strengths and weaknesses and will
help me in overcoming my weaknesses along with sustaining my strengths with the help of
effective strategies.
Skills to work on Goal Strategies Training Outcome
People
Management
Managers are
required to
communicate and
manage people of
different
backgrounds. As
an operations
manager I also
supposed to deal
with these kind of
situations. People
management is a
crucial skill along
with being a
determining
factor. My goal is
to reach the stage
where I can
I am required to
be more self-
aware as it will
help me making
better decisions at
spontaneous
times. Along with
I am required to
build trust among
my team
members as it
will develop a
sense of
ownership among
them, and will
reduce internal
clashes. I need to
focus on the way
I am requiring to
focus on my
strengths which
will significantly
help me
overcoming my
weaknesses. For
some time, I am
required to not
involve in
multitasking and
should focus on a
particular tasks
and bring
desirable results. I
am required to
develop short
term goals which
For analysing my
success, I am
required to gather
information from
my previous
operations and the
ways it has
impacted the
functioning.
Along with it I
am required to
take feedbacks
from the
employees which
will help me
identify the areas
I have improved.

effectively
manage teams
which are cross
functional.
I am
communicating
with my team
members, as it
determines the
way team
members will
react within
themselves and to
others.
will help me
attain my long
term goals. I am
required to define
goals of my
projects well as it
will significantly
help me in
developing areas
which affects my
working.
Organisational
Skills
As being an
operations
manager, it is
excepted from me
that I manger the
operations of the
company
effectively. As I
am required to
deal with many
other departments
and mange cross
functional teams
effectively which
could be eased
out if I do have
effective
organisational
skills.
I am required to
manage a
calendar which
will help me
multitask as well
will help me in
keeping a hold
upon the progress
of tasks. I am
required to
continuously be
in touch with the
teams within the
organisation as it
will help me in
determining the
improvements the
teams are making
along with the
roadblocks they
I am required to
document each
and every
progress as I
cannot rely on my
memory. I am
required to
develop the skills
of delegating
authorities
effectively as it
will me reducing
my confusions.
By effectively
communicating
with teams and
stakeholders I
will be able to
reduce
interruptions
By developing
effective
organisational
skills, I will be
able to multitask
effectively as it
will increase my
efficiency and
bring much better
results within the
organisation. I
will be able to
meet the desired
results within the
specified time
period. Along
with reducing
roadblock which
causes much
delay within the

are facing. within the team
up to much
extent.
organisation.
Communication I am required to
develop my
communication
skills as it will
help me in
building better
relationships with
the team members
along with
increasing my
productivity. I f I
can effective
communicate it
helps me in
handling clashes
in a much better
and acceptable
manner.
I am required to
improve my body
language as it
have a much
bigger
importance. I am
also required to
verify the
information
before sending as
it impacts my
image. I need to
try to provide
information to the
employees in a
brief manner
along with being
specific.
While training
myself in
improving my
communication
skills I am
required to not to
complicate things
as it make
difficult for the
people to
understand.
Along with it I
am required to
sustain a positive
attitude towards
people and
situations.
I will develop
active listening
skills, which will
help me in
effectively
communicating
with my
colleagues.
Additionally, I
will be able to
represent the
ideas of the
different teams in
meetings and
conferences.
Job Interview
Job Interview
Interviewer: “Hi can you please give a brief introduction about yourself along with the reason
why you are willing to join our organisation as an operations intern.”
Interviewee: “Good Morning, sir Firstly thank you for giving me the opportunity for
introducing myself. My name is X, I have pursued my degree in hospitality management, from
the very beginning of my career I have indulged myself with internships which have helped in
understanding the practical prospects of management and have significantly helped me with my

management and professional skills. Hyatt is a multinational chain of hotels with a massive
reputation in the market, my career as well as my personal goals inclines with the vision of the
company, that is the reason why I have applied for the operations manager role. Thanks you!”
Interviewer: “Great! In your previous experiences which managerial approach you have
applied?”
Interviewee: “As I have worked with several team, initially I try to understand the approached
they have adapted as it varies from person to person. On the basis of it I develop approaches
which didn't hinders their processes yet helps them in achieving their targets. This approach
allows the team members to work independently along with they are liable for the team
progress.”
Interviewer: “By what ways do you prefer measuring the team’s success.”
Interviewee: “As being a manger I am liable for the team’s performance and the ways they
handle their situations. After communicating with the team members I try to create a base line
for the people involved in the operation and analyse their performance factually.”
Interviewer: “Thank You, our team will let you know with the results.”
Interviewee: “Thank you, I would like to talk to you at your earliest convenience.”
Critical reflection of the skills shown in the interview
Strengths: I have analysed that I was able to answer the questions confidently, and controlled my
body language along with my word effectively.
Weaknesses: I have analysed that I as supposed to answer the questions with much more detail.