Professional Identity and Practice in the Hospitality Industry: A Case Study of Hilton Hotel

This report discusses professional identity and practice in the hospitality industry with a case study of Hilton Hotel. It covers the benefits of personal and professional development, required competencies for food and beverage department, learning theories and approaches, and best evolution approaches to increase your own professional and personal improvement. The report also includes a development plan to raise selected abilities and competencies. Course code and college/university are not mentioned.

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
An introduction to and overview of the organization.................................................................3
The changes of the benefits and importance for undertaking current professional and personal
evolution and how it can raise career chance..............................................................................3
The ability and competences anticipated through the worker for food and beverages
department...................................................................................................................................4
A critical development of your own skills, abilities and competences.......................................5
Learning theories and approaches utilised for personal and professional evolution...................6
Learning approaches...................................................................................................................6
Learning theory...........................................................................................................................7
Best evolution approaches to increase your own professional and personal improvement........8
Make a improvement plan to raise your selected ability and competencies...............................8
Undertaking the job interview for the suitable industry role....................................................10
Discuss the key strength and weakness of an applied interview process..................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The Professional identification is of social identification for a person have a profession.
The professional identity of a person consider the roles, responsibilities, values of duty which
have to be consistent in the professional practice. This is sense for own development in the
profession. The degree which will describe an individual's for working as the professional
member is called as individual's professional identity. The report is based on the hotel 'Hilton'.
The Hotel Hilton is in London which provide hospitality service to their customers. In this report
the overview of the enterprise is given(Hayer, and, et. al., 2021). The discussion for importance
and benefits for undertaking the professional development. The skills needs through a person to
be an worker of an enterprise is being discussed. The development of the ability of an employee,
review the range of various theories and better approach for increasing professional
development.
MAIN BODY
An introduction to and overview of the organization
Hilton Hotel and Resorts is a multinational brand of full service resorts and hotels. The
company was founded by Conrad Hilton. There were 584 hotels in 94 countries and territories in
6 continents. This is one of the largest hotel brand in world. The target is at business as well as
leisure travelers in major cities. The hotel also participates in guest loyalty programs. The
members who directly book from Hilton-owned website gets exclusive discount and other
amenities, and they can also use the mobile app for choosing a specific room. The rooms are
clean and tidy(Hwang, and Wang, 2021). Have bike friendly nature, free Wi-Fi and delicious
food which attracts most of the customers.
The changes of the benefits and importance for undertaking current professional and personal
evolution and how it can raise career chance
The planning have to be carried out in accurate manner so the business will achieve their
targets and goals.
Increase retention: In this world where every business try for decreasing the costs to
increase the profit, Hilton hotel invests in personal and professional development of the
employees. This will aids in building the trust for employees that an company think for the
career and future.

The ability and competences expected by the employer for operations manager
Build confidence and credibility: This is crucial for increasing the level of confidence of an
employee so that they will become more productive. Hilton Hotel focus on the activities which
will boost the morale of their workers.
Motivated staff: The business have to ensure that they will provide different motivate
factors for the workers so they will achieve the targets and goals. Hilton Hotel train the workers
through providing the sessions for development that will carry out the operations in an effective
manner(Liu, and Dong, 2021).
Improved efficiency: The personal development of a person assist them for improving
the abilities and skills. Hilton Hotel will maintain the accuracy for the operations which will aid
to increase the efficiency so they can grow in their area of market.
The ability and competences anticipated through the worker for food and beverages department
All the function in an business needs a particular skill for the accomplishment. Different
skills were essential for manager of beverages and food department so this can maintain the
standard in the service. As per achieving the target, Hilton Hotel needs various set of skill which
will aid them for smooth operations. The different skills and capabilities are given below:-
Decision making skills: Each and every operation for food and beverages department
needs the skills for decision making so they will work as according to the rules and regulations.
Different operations like food preparation, serving, cleaning and management of inventory needs
decision so the manager will eliminate unnecessary activities. This will reduce the duplication of
operations with the assistance of effective skills of decision making in Hilton hotel and this
results in higher generation of revenue.
Leadership ability: The individual will understand about how to lead and manage the
team for diversification of members so they will make coordination in better manner. The
effective leader will easily motivate the team and this results in improving the
productivity(Maqableh, and Alia, 2021). The food and beverage manager inherit the skills for
leadership, this will increase the profit in the company.

Strong negotiation skills: This is an essential ability which needs at the time of buying
of raw material and the ingredients for department of food and beverages. The negotiation will
assist in maintaining a good budget for business and this will result in better growth.
Critical thinking ability: The skill is required for solving many problem for the critical
operations which can be easily handle through the managers for department of food and
beverages. Hilton Hotel focusing on the development of skills for the worker so that this can be
find the best alternative in various situations. This will increase the ability in the manner which
will be required for the development and growth.
A critical development of your own skills, abilities and competences
The self assessment have to be conducted through the person on daily basis so they will
understand the ability and skills. This provide the opportunity for improvement of required skills
and competences so a person can perform the functions in effectual manner. The manager of
Hilton Hotel will analyses the weaknesses and strength with the aid of SWOT analysis which is
mention below:-
Strengths Weaknesses
Skills for communication: This plays an
crucial role for sharing the information
and message in a effective manner with
the assistance of skills of communication.
This will results in smooth operation when
I communicate in appropriate manner with
other person.
Skills for problem solving: This will be
effectively selected from best alternative
of the problem which is going to affect the
profits. This assist in achieving the goals
in desired manner without the difficulties.
Skills of Leadership: For competing with the
competitors this is necessary for influence
the thinking of the worker(Önder, and
Gunter, 2022). I lack when it comes to
leading a team when chaos is created in
working. This will affect the profit and
growth of the business.
Skills for Decision making: This is essential
for taking appropriate decision so the
management will not face any type of
delay in the working. This is difficult for
me in formulation of decisions which is
my weakness.
Opportunities Threats
 The advanced technique assist me for  Because of pandemic, many hotels have

increasing the ability and knowledge in
the respected field.
 The hotel sector is increasing in
continuity which will provide the
opportunity in the way of food and
beverages.
reduced the working which is an
negative factor.
 The competition increase will affect the
opportunity rate in my area of work
which will results in lower the growth
of my career.
Skill Audit
The current skill for self assessment which is possessed by an individual have to be
understand with the assistance of audit skill. The workers will easily increase and improve the
skill with the assistance of skill audit this is mentioned below:-
Skills and Competencies Score to Self Score by Others
Leadership skill 9 8
Decision making skills 6 7
Strong negotiation skills 9 9
Critical thinking ability 8 9
Communication skills 8 9
In the above carried out assessment this is made clear that the skills which is required for
improvement then the one can achieve the target and the goals. Form these skills some of them
are very essential for carrying out the working in an effective manner. Hilton Hotel will provide
the development and training session for the worker so they can increase the skills which is
requires in better manner(Ping, 2021). Beverages and food department wants many skills for
completing the working in prescribed manner as per the rules and regulations.
Learning theories and approaches utilised for personal and professional evolution
Various practices and theories are necessary for the professional development which will
improvise the personality of a person. The theories will help the Hilton Hotel for improvement
of the productivity so they will complete the working in a best possible manner. The approach of
the theories have day to day working so the food and beverages will maintain the quality of the
food. This support the learning of various theories and approach which is used are given below:-

Learning approaches
Cognitive: The theory will suggest that a person will process the idea and information
which is inherit in the surroundings if this respond in desired manner as per the information
process. The observation will result in modification and change for the behaviour of a person
which they inherited. This assists in developing of skills and abilities which is required to
accomplish the target and goals. This aids in gaining knowledge because this is based on internal
process.
Behaviourism: As per this theory the learning is being referred as independent process
which will change with the past experience( Tangi, and, et. al., 2021). Any one else are not
responsible for the process of learning. The behaviour is influential from the inherited habit and
traits.
Constructivism: The self perspective will be utilized as per the theory which is based on
the thoughts of individual. All of the individual will behave as per the perspective and deal with
other manner. There is a lot of difference in the pattern of learning of a person and this is
different from each other.
Learning theory
Gibb's learning theory: The theory was made by Garaham Gibb's in the year 1988. this
shows accurate experience of learning for a person with the assistance of reflective cycle.
Various stages assists to understand the learning experience of journey and this is described in
proper manner. The 5 stages of reflective cycle is given below:-
1. Feelings
2. Evaluation
3. Conclusion
4. Action
5. Description
This will change the stages which show various emotions and expression in the journey.
This assists in developing the skill which will assist for developing the career in distress manner.
Kolb's learning cycle: The theory of learning involves various steps which assists for
sharing the experience in good manner(Travers, 2022). This helps in solving many problems for
learning so the person can easily increase the knowledge. This will modify the solutions so the
individual will easily resolves the misunderstanding.

Best evolution approaches to increase your own professional and personal improvement.
This assessment will assist to understand the weakness and strengths which is necessary
for identification for the improvement. The person required various skills so they can perform
the working in desired manner. The skill is required for improvement which will focus through
the manager so they can develop the career. Hilton hotel use many ways for helping the workers
to personal development which have been mentioned below:-
Coaching: The work management will be effectively carry out through workers of the
Hilton Hotel with the aid of coaching. The manager will provide many lessons for the worker so
they will understand the operations requirements. This will help for improving many skills as
problem solving and decision making.
Learning from experience: This is essential for focusing on the past experience due to
this assist in enhancing the skills and knowledge(Wu, Chin, and Liu, 2022). The experience
will assists me for increasing many skills such as communication skill and skills for decision
making.
Taking feedbacks: Hilton Hotel managers will communicate with the workers so they
will take the information. The feedbacks will aid to improve in different abilities and talents so
the growth have to be achieved in proper manner.
Make a improvement plan to raise your selected ability and competencies
The development plan is important for the individual so they will inherit and enhance the
skills which is required. For becoming the manager of beverages and food department this is
essential for formulation of development plan which is described below:-
Skills Importance Actions Taken Time limit
Skills of
Communication
This helps in sharing
different thoughts and
idea for each other so
the goals will be
completed.
Many online sessions
and articles were
related for
communication which
assist many of them to
improve the skill.
2 month
Skills for Decision- This is the essential This involves in the 1 months

making formulate decision for
the manager of food
and beverage which
will achieve the
desired and positive
outcome for most
appropriate
manner(Wut, Xu, and
Wong, 2021).
activity of group and
the projects which
provides the
opportunity for taking
decision on different
topics. Every activity
will help for
improving the skills
for decision making,
this is beneficial to
achieve the success.
Skills of Leadership These are the skills
which is responsible to
lead and influence
work of member in the
team for a smooth
working will be
carried out.
This will improve
through communicate
with the members on
daily basis so the
peoples behaviour will
be analysed and help
in leading them in the
desired manner.
3 months
Time management
Skills
This assists in
completion of many
activities and tasks
before their deadlines
so that one will
complete the working.
This eliminate delay
so the target will be
achieved in proper
manner.
Preparation of
schedules as per the
deadlines for working
results for managing
time in actual possible
manner(Bavik, and
Kuo, 2022).
Managing many work
as same time aids in
improving the skill.
2 month

The development plan will help for improvement of skill and talent so the individual will
achieve the development and growth. For becoming good manager of food and beverages the
development plan aid a lot for nurturing the talent.
Undertaking the job interview for the suitable industry role
Interview for beverage and food Manager
Candidate – Good morning sir.
Recruiter – Good morning.
Recruiter – As an beverage and food manager in which way you maintain the standard of our
food products ?
Candidate – For maintaining the quality effectively there are several ethical practices which is
required to follow by workers. The healthy and safety standards must ensure that quality of food
items is very good and hygienic for customers. It leads to attract the potential customers at large
number in low time.
Recruiter – What are the essential skills for becoming more in aspect of performing the job
roles and responsibilities in attractive and effective manner?
Candidate – There are different types of skills which is important as an beverage and food
manager. Those skill includes communication, leadership, enough experience and customer
oriented approach. It assist the employees for completing the task in time.
Recruiter – In which way you motivate the employee's and also improve their performance
level?
Candidate – For improving the performance of employee's, there are various methods which
can be utilized which includes recognition, promotion and others.
Recruiter – Thank you so much.
Candidate – Thanks for your valuable time. Hoping for the call.
Discuss the key strength and weakness of an applied interview process
This interview will support the authority for identifying the strength and weakness of
every individual. But in other side it evaluates different areas where individual is lacking. It also
analyse the individual that he is beneficial for organization or not(Altinay, and Arici, 2021).

The strength and weakness which is analysed by the management of Hilton hotel are described
below -
Strength -
 Direct – It will assist the management to understand the perspective of candidate towards
their roles and responsibilities. The role of question is analyse the knowledge of
candidate and also evaluate the areas where they are lacking
 Question and answer modified – The recruiter modify various questions for testing the
knowledge of individual effectively. This support the management to know the candidate
very well.
Weakness -
 Time consuming – This process takes lot of time and due to this authority required to
utilize various techniques for identify skilled candidate quickly. Therefore, the
management of hotel Hilton hotel need to use tools for minimizing the time(Aguilar,
Zang, and Fushimi, 2022).
 Difficult to judge – It is a very important factor which is facing by management in aspect
of difficulty to judge the candidate. In context to Hilton hotel management need to take
tests effectively for analysing their knowledge.
CONCLUSION
After the analysis of above report, it concludes that the main focus of individual is to
developing their career in effective manner. It is highly important for each and every individual
for accomplishing the task in time in professional manner. Professional and personal
development plays the major role in the aspect of success and growth. For improving the various
skills of employee's management need to take effective actions during the time of training. The
report will covered significance of personal and professional development and skills needed by
individual.

REFERENCES
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