BTEC HND Hospitality: Professional Identity and Practice Report

This report delves into the critical aspects of professional development within the hospitality sector, focusing on the "Moon Hall restaurant" as a case study. It begins by outlining the key benefits of ongoing professional development for various stakeholders, including employees, customers, and owners,...Read More

Professional Identity &
Practice

Table of Content
INTRODUCTION ..........................................................................................................................3
Main Body ......................................................................................................................................3
P1- key benefits of on going professional development for stakeholders.................................3
P2- employer's exceptions and skills from employees................................................................4
P3- skills , abilities and competencies for job role.....................................................................5
P4- learning theories for professional development ...................................................................6
P5- Development plan.................................................................................................................7
P6- Undertake a job interview for suitable services and industry role......................................9
P7- Review the key strength and weakness of applied interview process.............................11
CONCLUSION..............................................................................................................................12
REFERENCESS............................................................................................................................13

INTRODUCTION
Professional development is based on the termed in learning which always support for
improving own skill or knowledge. in order to improve their unique professional credentials
through academic degree, coursework, attend conferences or meeting. These will enhance the
ability while considering the informal learning modules, ideally incorporating and evaluating the
stages.
This report will take the “Moon hall restaurant” which is top restaurant the UK, and
they provide varieties of the dishes to their customers with the unique taste and best services.
This report will explore rte importance of the on going professional development and the self
directed learning to enhance the professional development. It will also identifying the own
ability whereas how to improve the skills, knowledge and adopting the competencies by using
various learning approaches..
This report will discuss about the professional development plan. In the end of this report
will conclude range of service industry and transferable skill's fir the specific job in the Moon
hall restaurant and also will provide the reflation of the Job interview
Main Body
P1- key benefits of on going professional development for stakeholders
Stakeholders play important role for the company and ongoing professional
development will create the motivation, and they can become a professional in their own work.
Here are impact of professional development o the stakeholders of the company.
Employees
Employees are one of them who play essential role, currently employees can benefit
greatly from the ongoing professional development it will benefit to the both thyself and
company. Employees can improve their abilities and develop the new skills in themselves
(Bush And et.al., 2017). Skillful employees in the Moon hall restaurant will take them toward
the success in their business. It will increase the work efficiency f the employees, and they will
able to give their best in task and skills like communication management etc will be improved
through the ongoing professional development plan.
Customers
customers or the client of the company are also a stakeholders, and they can also take the
benefits from the ongoing professional development. Customers will get the better services

from the Moon hall restaurant which will help to satisfy their needs and their demand from
this restaurant. If the custme4s of the Moon hall restaurant will get the better services from
their staff and other employees who working in the company then they will able to gain loyalty
of the customer, and they will get the more referral from that loyal customers and company can
take the competitive advantages in the market.
Owner
Owner are the key stakeholder of the company who spend money on the company and
helps to increase the capital of the company. They are having the h8uge benefits of the on-
going professional development at their workplace because their skills and every stakeholder
will develop new skills, and they will provide better services food to their customers which will
create the more profitability for the Moon hall restaurant and the profit of the business
directly go to the owner of the company (Charoensukmongkol, Moqbel, Gutierrez-Wirsching
and Shankar., 2016).
Benefits to the other stakeholders
The countries government can have benefits from the ongoing professional development
of employees in company. A high developed workforce can meet both local and
international demand, so they can collect more taxes from the Moon hall restaurant which we
can say that it is direct contribution to the countries economy and their development. Likewise,
ongoing professional development of employees is necessary for the government to
implement new system in the country.
P2- employer's exceptions and skills from employees
Professional employer in the restaurant always have some of the expectation which
should have in the employees on the particular job. Employer of the Moon hall restaurant is
looking for the candidate for the job role of staff supervisor. here are some expectation from
the superiors which they need in candidate for this roles.
Communication skills
Employees always expect from their supervisor to the communication skills in
themselves because will lead the employees under them ad control their activities. They also
have t provide the information related the employees task, and they cannot provide the proper
information without having the effective communication skills in themselves so the supervisor

have the effective communication skills for this job roles. Effective communication will, also
create trust among the employees who are working.
Management skills
management skills are necessary in the supervisor of the Moon hall restaurant because
without managing the employees activities they can not produce good outcome for their
business (Cheng., 2017). They have to provide right advice to their employees and if they are
doing anything wrong in their task, and they have to improve it by showing their mistakes in
task so employees can improve and provide better services to their customers.
Change Champion
During the change company has huge impact because their employees can be
motivated . This time superiors should have the skills to motivate employees who are working
under them. They have to system to the employees and tell them why change in the Moon hall
restaurant is important who it will help the company achieve their goals and their objectives.
They have to behave like a change leaders so their employees will understand the change
importance.
Confident
employer expect their companies superiors to have the enough confident to encourage
others as well r give their in task. In this job more than 4 employees will work under them, so
they have to confident in task and which will also improve the confident in the employees
who are working under them.
P3- skills , abilities and competencies for job role
I am working in the book and beverage industry from past 5 years and having good
experience of the supervisor's role. I have some skills, ability and competencies which are
needed in the supervisors job roles in the Moon hall restaurant. Those skills and abilities I
have develop in myself from the experience and working under the professional in this industry
which provide me proper knowledge and learning to develop skills in myself (Creta and
Gross., 2020). One of them is effective communication which is my core skills , help me to
provide accurate information t the other . I can provide the proper information to the
employees about their work so they can understand what their task in the company and how
they will compete.

`Decision making ability which is necessary from the professional development and I
have these skills because during the conflict and any other situation at the workplace I can take
the decision and also provide the right solution to the company superiors, so they can over
come from the problem, and they can maintain the situation at their workplace.
The competency skills I have developed in myself is the relationship skill, I am able to
make good skills with the employees who are working in company. I believe that we cannot
expect others to listen to us until we make good relation and connect with them ad supervisor
of the company always need to make good relationship with the employees who are working
under them, so they can trust them and listen to them.
I am working in this industry from the ,long time s and I have gain the enough
knowledge who customers have and how employees can provide the better services which can
satisfy their needs and their demand. I can provide the knowledge to the employees who will
work under me which will hep them in the professional development, and they will give their
best in task. It will be beneficial for the Moon hall restaurant because they will able to take
competitive advantage sin the market where they are operating their business, and they can show
their presence in the market with the help of the skillful employees and loyalty of the
customers.
P4- learning theories for professional development
There are many theories which are useful, for the individual in the professionals
development. Some of them are learning theories, behavioral theories and Cogitative theory and
Motivation theory which can provide skills and ability to the individual, and they can able to
develop themselves the professional in their work and make their carrier professionally.
Learning theory
This theory is mainly organized the specific set of learning principles whereas how
individual acquire more knowledge, skills. In order to achieve desirable personal goal and
objective. in this way, it is better way to understand what makes the individual ‘s effectiveness
and effective Lerner (El Mansour and Dean., 2016). This theory is based on the professional
development which mainly provide all essential insights into this process also help for gaining
more knowledge through learning theory. In learning theories, it contain the different learning
approach which providing the brief idea about the conceptual thing of learning. In another words,

it will be describing the learning theory whereas defining that how students absorb, process
and retain any kind of knowledge during their learning.
Behavioral Theory
A behavioral theory is based on the innovative idea that acquire more knowledge, skill
which independent on the exterior of learner. By using this theory, learners 's make an
assumptions which can performed the different tasks gathering or collecting more information
about behavior of individual person. This theory will support for reshaped the behavior by
considering specific actions and used an appropriate resources. resources.
From the prospective of the behaviorist, reinforcement is consider important thing which
played important role in both negative as well as positive aspects. It help for learner to enhance
the ability and capability through learning theory. Afterwards, leader is mainly focused on the
acquiring more information or data and then implementing an effective technique in context of
reinforcement decision-making.
Cognitive theory
This theory is originally covered with the alternative theory to the approaches of the
behaviorist. This theory seek to analyze how the mind of the individual person work working
the process of the learning some new skills for the professional development while the changes
in the behavior of the particular person occur , the cognitive attributes those changes to the
specific mental processes which may be can measured and enhanced (Hakim., 2016). For
Example- when a teacher can use cognitivist theory in the classroom and also establishing the
better coordination with other student. Generally, teacher may include this approach to link with
the real world concept. In order to resolve the queries of student on the basis of discussion.
Motivation theory for professional development
Motivational theory focus on the motivation of the person during the learning and
taking a knowledge about the professional development for themselves . The personal growth of
individual person which may use motivational theory to improve own confidence level. In this
way learner will brings the value and the professional environment at their best for the learned
and should be personalized to rage needs of the each person. Moon hall restaurant can use
these theories top motivate their employees, so they can perform better in their task, and they
can be motivated.

P5- Development plan
SWOT Analysis
Strength
 5 years of job experience in companies Superior role and able to lead more than 10
employees at the time.
 Having skills an competencies like effective communication, decision-making skills and
problems solving skills.
Weakness
 Need high improvement in the skills like Time management skills and Leadership skills
for the professional development.
 Lack of confidence
Opportunities
 Using the professional development plan skilled can be improved in myself.
 Professional development and I can get chance to work in Moon hall restaurant
Threat
 unimproved skills
Development
objectives
Priority Activities and strategies
to be undertake
Outcome Target
date
Competiti
on date
Improvement
in effective
communicatio
n
Medium Use some of the tools' life
face to face communication,
advice from superiors of the
company, listen carefully
and understand the
information properly, ask
question about the problems
and there is any gap in the
communication, engage with
the employees and start the
discussion about work.
Development in
the hearing,
communicating
and motivating
skills which are
part of the
effective
communication
skills.
01/07/20 25/010/20
20
Problem Very Carefully understand the Able to solve the 05/08/20 01/01/21

solving skills High problem and take feedback
from the others and their
suggestion about the
problems, Find evidence to
solve the problem and
sources which can help in
this problems, Opinion of
the other employees come
to the conclusion, Ask
solution oriented question to
the ot6hers, change the
mindset and relax your
mind during the problems,
asking for the help to the
others for the better
solutions (Korthagen.,
2017).
problems at the
workplace of the
company,
provide proper
solution to the
employees,
effectively
solving the
conflict situation
at the
company's
workplace . Able
t helps
employees who
are I trouble.
Time
management
skills
High Make proper sedulous for
the daily activity and follow
accordingly, be aware of the
time and understand the
importance of the times,
Give priority to the
important work first, set
some boundaries, spend
times with the people who
do their work on time, and
they are having times
management skills in
themselves.
Able to do work
on times, it will
incurring other
employees to do
their work on
time as well,
professional
development in
myself, able to
finish work on
the time, it will
help to impress
the superiors of
the company and
10/08/20 15/012/20

customers as
well.
Leadership
skills
High Working under the superiors
of the company, using the
appropriate leadership style,
develop leadership skills for
the professional
development, be honest with
the team, create trust among
the employees.
Effective leader,
team will listen
to me and
understand my
I expect from
them, leadership
styles which
help to
overcome from
the different
situations at the
workplace of the
company (Lewis
and et.al., 2016).
05/08/20 01/01/21
P6- Undertake a job interview for suitable services and industry role
Interviewer’s name (employer):
Questions:
1. Why would you like to become a restaurant supervisor?
Answer: I want to become restaurants supervisor of the Moon hall restaurant because I
have all the skills which are required in the superiors I am able to suppressor more than 8
people at the time because I have experience of working in other companies as a
supervisor . I have some of this skills like communication, decision marketing , problem
solving and leadership qualities which will help me to provide proper guidelines to the
employees who will work under me (Pritchard., 2017).
2. What kind of skills you possess you think are required in this role?

Answer: As per my opinion I will need the skills like leadership, effective communication
skills and management skills which are necessary for the Superior pf the company to
achieve objective of the company and I will effectively lead the employees toward their
goals and their objectives which cn help the Moon hall restaurant to get success in their
business.
3. What previous experience do you have in relation with this position?
Answer: I have 5 years of experience in this job roles which helps me to gain the proper
knowledge about this industry and I have also developed the necessary skills in myself in a
context of the restaurant Supervisor. I was working under the one of the top restaurant
business n the UK XYZ where I was on the post of supervisor (Logishetty and et.al., 2020).
4. What do you think your weaknesses are?
Answer: there some weakness in my skills which I need to improve for the professional
development. Skills like effective communication, Time management and problems solving
skills which are my weakness I can improve those problems with the professional
development plan and overcome from the problems
Obstacles and challenges
There are some challenges which I have to faced in the interview like confidence in myself ,
was nt that much confident during the interview, I feel like I can do more better and it was
challenging giving interview with the company's manager. The another challenges the
working with the Moon hall restaurant which s top restaurant in the UK which means
higher responsibility.
Critical reflection on abilities
 I have some abilities like strong listening skills which helps me to understand the
information provided by the other
 Flexibility
 Good judgment

 patience with others
 knowing how and when to show empathy.,.
 Ability to communicate with others effectively ad provide proper solution to them if
they are in a problems.
Critical reflection on interview process
Interview in the Moon hall restaurant was taken by the manager of the company who was
having experience of 12 years in this filed. When they select me for the interview then I was
so excites and when I reach at the restaurant manager of the restaurant ask me a question
which are related to the job role and skills which I need for this job roles and my experience.
He et so impress with my interview and offer me a job.
P7- Review the key strength and weakness of applied interview process.
Interview for the superiors job in the Moon hall restaurant I have experienced some of
my strength and some weakness which I need to improve in myself (Skorková., 2016). My
strength was effective communication which help to impress the interviewers, I give answer to
the question properly and the another strength was time management because I reach for the
interview expect time which was given by the company This both skills helps to impress the
interviewer and both tare useful for me to get the job. One external straight was my
experience in this field which become my strengths for this interview. Moon hall restaurant
was looking for the persona who have experience of working as a supervisors in the other
company, and they should have pro0fesional skills , able to handle more than 5 employees. I
was perfect for this criteria and help me to pas in the interview and I get the job role in the
Moon hall restaurant as a supervisor.
There are some weakness as well I have notice during the interview , one of them was
lack of confidence before giving the interview to the manager (Zhang and Deng., 2016). I was
not that confident because the interviewer was professional and this restaurant is also top in
whole UK, so I was confused that what kind of question they can ask and because of that I was
quit nervous during the interview. Another weakness in myself in the whole interview process
was personal interaction like when we give a interview then we have to look at the

interviewer's eyes which shows the confidence but this was my weakness in this whole in
interview process. Last weakness was speaking where I get stuck in some place and affect
my interview process and put the negative impact on the interviewer's mind which is needed to
be improve and I will some strategies to overcome from this problems which will be helpful
for me in the future.
I can over come from this issue thorough the professional development plan and develop the
confidence and another skills which can help me to become professional in my job and I can
able to help company to get the success in their business and achieve their objectives and goals.
CONCLUSION
AS per the report has been explored the importance of the on going professional
development and the self directed learning to enhance the professional development which can
be helpful for the people to make their career as a professional . It also has been assessed own
skills competencies and the different learning's and development approaches which is needed
for the superiors roles in the Moon hall restaurant. This report has been designed a professional
development plan which will helps individual for the professional development. In the end of
this report has been concluded range of service industry and transferable skill's fir the specific
job in the Moon hall restaurant and also will provide the reflation of the Job interview and
also discuss about strength and weakness during the interview section

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