Professional IT Culture

This report aims to discuss the topic Professional IT culture from a case study. The organisation in consideration from the case study is NewAge Pty Ltd. The company specialises in the development of operating system for the computer manufacturer XYZ Pty Ltd. The stakeholders in the case study along with the process by which the stakeholders failed or applied the ethical approaches are provided in this report. The ethical dilemma that is faced by the stakeholders in the case study is provided in this report. The ACS code of Professional Conduct is examined and the requirements are identified. A detailed investigation of the SFIA 6 framework is provided in this report. Lastly, this report concludes with an appropriate conclusion.

Running head: PROFESSIONAL IT CULTURE
PROFESSIONAL IT CULTURE
Name of student:
Name of university:
Author’s note:

1
PROFESSIONAL IT CULTURE
Table of Contents
Introduction....................................................................................................................2
Discussion......................................................................................................................2
Stakeholders...............................................................................................................2
ACS Professional code of conduct.............................................................................3
Theories of ethical philosophy...................................................................................4
Career plan.................................................................................................................5
Conclusion......................................................................................................................6
References......................................................................................................................7

2
PROFESSIONAL IT CULTURE
Introduction
This report aims to discuss the topic Professional IT culture from a case study. The
organisation in consideration from the case study is NewAge Pty Ltd. The company
specialises in the development of operating system for the computer manufacturer XYZ Pty
Ltd. The company faced a legal lawsuit against them for providing buggy operating system to
the company XYZ Pty Ltd. The stakeholders in the case study along with the process by
which the stakeholders failed or applied the ethical approaches are provided in this report.
The ethical dilemma that is faced by the stakeholders in the case study is provided in this
report. The ACS code of Professional Conduct is examined and the requirements are
identified. A detailed investigation of the SFIA 6 framework is provided in this report. Lastly,
this report concludes with an appropriate conclusion.
Discussion
Stakeholders
Mr. McBright: He applied the ethical decision making approach and approached Mrs.
McDonald with the warning about the buggy operating system and prevent the delivery of the
operating system to the client. The unethical approach would have been if he did not
approach Mrs. McDonald and approved the buggy operating system with knowledge.
Mrs. McDonald: Mrs. McDonald did not apply the ethical decision making approach
when she approved the buggy operating system and delivered that operating system to the
clients that led to the damage in the reputation of the company and a lawsuit was filed against
them.
XYZ Pty. Ltd.: The clients applied the ethical decision making approach and filed a
lawsuit against NewAge Pty Ltd.

3
PROFESSIONAL IT CULTURE
Developers: The developers did not apply the ethical decision approach when they
approached Mr. McBright with the buggy operating system. The operating system needed to
be tested properly before delivering to the clients. It would have prevented the lawsuit that
was filed against them for delivering buggy operating system.
The ethical dilemma that was faced by the stakeholders is that whether to provide the
operating system to the client with bug in it. The operating system needed to be delivered to
the client with the bug to meet the project schedule and the project cost. The tester of the
operating system, Mr. McBright faced the dilemma of approaching the higher authority with
a warning about the bug in the operating system or to approve the operating system with the
bug. The issue of the manufacturing company was to provide the improved operating system
to the client and meet the project schedule and the project cost.
According to the consequence that the client and the manufacturer company is facing, it
would have been wise to extend the project deadline and provide the operating system to the
client after removing all the bugs and test it thoroughly. The operating system should not
have been approved by the tested by Mr. McBright and re-evaluation of the operating system
by the developers should be done to prevent any harm to the customers and the clients.
ACS Professional code of conduct
The first rule of the code states that interest of the public must be made a priority (Venables,
Tan & Pradhan, 2014). This requirement was violated in the case study as the manufacturing
company did not think about the consequence of the faulty operating system in the tablets of
the client and what harm it would do to the common public, who were the main consumers.
The second rule states that honesty must be maintained in the workplace and while
representing the skills or knowledge (McDermid, 2015). This rule was maintained by the

4
PROFESSIONAL IT CULTURE
tester but the project manager did not maintain honesty with the clients and delivered the
buggy operating system to the client that harmed several common public.
The third rule states that any individual must work diligently and competently for the
stakeholders (Contakes, 2015). This rule was also violated by the manufacturing company as
they were incompetent in delivering the appropriate operating system to the clients in the
project schedule. As they could not meet the project schedule, it became necessary to deliver
the faulty operating system which led to serious harm to the common public.
The fourth rule states that the individuals must work towards the enhancement of the quality
of life of the people who are affected by the work of the individual (Burmeister, 2017). The
rule was also violated by Mrs. McDonald as she did not work towards the enhancement of the
subordinates of the company. Her negligence affected the employees who are working under
her and her lack of supervision and management skills affected the clients.
The fifth rule states that the individuals must work towards the enhancement of the
professional skills of their own and the staff of the company (Sanchez, 2014). The tester of
the operating system attempted to work for the enhancement of the staff and the manager
Mrs. McDonald did not work for the improvement of the staff of the company as she lacked
in the professional development skills and methods.
The sixth rule states that the ACS must be followed by every working individual (Shapiro,
Whittemore & Tsen, 2014). This rule was violated by the manufacturing company as the
company delivered the incorrect operating system to the clients that caused harm to the
common people.
Theories of ethical philosophy
The theory of ethical philosophy that can be applied is the virtue ethics. The virtue of Mr.
McBright was to do the right thing and rectify the faulty operating system prior delivering it

5
PROFESSIONAL IT CULTURE
to the clients but the virtue of Mrs. McDonald was to deliver the faulty operating system to
upkeep the integrity and the reputation of the company and maintain a good relationship with
the clients.
Career plan
This is following career plan for the transition to the IT profession after graduation:
1. Building an enhanced record of attendance: any manager needs assurance that they
can rely on me to be punctual and sincere on the job. I would plan to arrive at my job
everyday and work sincerely for the company. And in the situation of any kind of
emergencies I would inform the authority about my situation and provide documents
to support the situation.
2. Do the job well and then complete the job in time: I would work diligently and
effectively for the company by completing the tasks that are assigned to me in the
allocated time. I would show that I can handle responsibility and complete all the
tasks.
3. Boost the career with education: I would prove that I am seeking to improve myself in
the areas that are vital for the company I am working in. I would take specialised
training or the certifications in the area that are essential in the company and would
improve my skills and knowledge. The problem solving skills and the skills of
leadership is important in the field of IT and I would develop proper skills to progress
in my career. I would procure the updated skills and develop comprehensive
certifications to help in the enhancement of my career.
4. Committing to the continuous improvement: I would commit to the improvement of
my technical skills and the professional skills to obtain quick growth in my career and
achieve great heights.

6
PROFESSIONAL IT CULTURE
5. Networking: I would constantly interact with the experienced person of my field for
gaining enhanced knowledge and the skills for improving my career. I would discover
the processes and the skills required to be successful in my field. The aspect of
networking provides the exposure to the managers and the workers in my area.
6. Gaining knowledge about the company and the departments: I would gain enhanced
knowledge about the company I intend to work in. The operation of the company and
the functionality of the various departments as this knowledge would help in
obtaining the required knowledge about the company. I would discover the roles of
the working employees and the departments to gain knowledge about the company.
7. Professionalism: I would wear proper dress attire even in the casual workdays. I
would conduct myself with the positive attitude towards the job and towards my co-
workers.
8. Learn to be a team player: I would learn to be team player and try my best to work
well and sincerely with my co workers. I would gain a robust work ethic and then
prove that I can undertake the responsibilities and fulfil the requirements.
The responsibility level that my skills that my developed career plan seeks to achieve is the
Level 6 responsibility.
Conclusion
Therefore it can be concluded that the manufacturing company NewAge Pty Ltd,
provided the faulty operating system to the client, XYZ Pty Ltd. That led to the serious
consequences and it led to filing of a lawsuit against the company. The organisation in
consideration from the case study is NewAge Pty Ltd. The company specialises in the
development of operating system for the computer manufacturer XYZ Pty Ltd. According to
the consequence that the client and the manufacturer company is facing, it would have been

7
PROFESSIONAL IT CULTURE
wise to extend the project deadline and provide the operating system to the client after
removing all the bugs and test it thoroughly.

8
PROFESSIONAL IT CULTURE
References
Burmeister, O. K. (2017). Professional ethics in the information age. Journal of Information,
Communication and Ethics in Society, 15(4), 348-356.
Contakes, S. M. (2015). Misconduct at the lab? A performance task case study for teaching
data analysis and critical thinking. Journal of Chemical Education, 93(2), 314-317.
McDermid, D. (2015). Ethics in ICT: an Australian perspective. Pearson Higher Education
AU.
Sanchez, L. T. (2014). Disruptive behaviors among physicians. Jama, 312(21), 2209-2210.
Shapiro, J., Whittemore, A., & Tsen, L. C. (2014). Instituting a culture of professionalism:
the establishment of a center for professionalism and peer support. The Joint
Commission Journal on Quality and Patient Safety, 40(4), 168-AP1.
Venables, A., Tan, G., & Pradhan, S. (2014). A collaborative framework for a cross-
institutional assessment to shape future IT professionals. Issues in Informing Science
& Information Technology, 11, 215-224.

9
PROFESSIONAL IT CULTURE

10
PROFESSIONAL IT CULTURE