Professional Practice: A Comprehensive Guide to Effective Training and Team Dynamics

This comprehensive guide delves into the essential aspects of professional practice, focusing on effective training design and delivery, team dynamics, and continuous professional development. It explores various communication styles, problem-solving techniques, and motivational theories, providing practical insights for individuals and organizations seeking to enhance their performance and achieve shared goals. The guide also examines the importance of critical reasoning, time management, and the role of team members in achieving success.

Professional Practice
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Table of Contents
Introduction....................................................................................................................................4
LO1..................................................................................................................................................5
P1) Demonstrate, using different communication styles and formats, that you can
effectively design and deliver a training event for a given target audience..........................5
P2) Demonstrate that you have used effective time management skills in planning an
event.............................................................................................................................................7
M1 Design a professional schedule to support the planning of an event, to include
contingencies and justifications of time allocated...................................................................8
D1) Evaluate the effectiveness and application of interpersonal skills during the design
and delivery of a training event................................................................................................9
LO2................................................................................................................................................10
P3 Demonstrate the use of different problem-solving techniques in the design and
delivery of an event..................................................................................................................10
P4 Demonstrate that critical reasoning has been applied to a given solution........................11
M2) Research the use of different problem-solving techniques used in the design and
delivery of an event......................................................................................................................12
M3) Justify the use and application of a range of solution methodologies.............................13
D2) Critique the process of applying critical reasoning to a given task/activity or event.....14
LO3................................................................................................................................................15
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P5 Discuss the importance of team dynamics in the success and/or failure of group work.
....................................................................................................................................................15
P6 Work within a team to achieve a defined goal.....................................................................16
M4 Analyze team dynamics, in terms of the roles group members, play in a team and the
effectiveness in terms of achieving shared goals...................................................................17
D3 Provide a critical evaluation of your own role and contribution to a group scenario. 18
LO4................................................................................................................................................19
P7 Discuss the importance of CPD and its contribution to own learning...........................19
P8 Produce a development plan that outlines responsibilities, performance objectives,
and required skills, knowledge and learning for own future goals.....................................21
M5 Compare and contrast different motivational theories and the impact they can have
on performance within the workplace...................................................................................22
D4 Evaluate a range of evidence criteria that is used as a measure for effective CPD.....23
Conclusion....................................................................................................................................24
References.....................................................................................................................................25
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Introduction
This unit of professional practice includes the aim of giving the training to the students for
demonstrating the skills of leadership in them. It also includes the range of transferable and
interpersonal communication skills to the target audience. For resolving the problems and issues
the critical thinking and reasoning have been taken place very effectively. The dynamics and
importance of working with a group or a team, with the impacts of the group working in various
environments have also been discussed in this unit. This study of professional practices helps in
understanding the different ways and importance of time management skills. The various
communication styles and formats have been explained in this unit in most appropriate manner.
Some of the most important motivational theories and their impact on the performance has also
included in this unit very well. The development plan helps in understanding the outline
responsibilities and performance objectives for running the business successfully.
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LO1
P1) Demonstrate, using different communication styles and formats, that you can
effectively design and deliver a training event for a given target audience.
Sainsbury is known as the 2nd largest chain of the supermarkets in the U.K with approx. 16.9 %
shares. In order to make people more knowledgeable about specific products, services and their
responsibilities regarding their job, training gets provided to them. There are various
communication formats and styles which can get used for designing a training event in an
effective manner. Some of those are well discussed below-
 Verbal and non-verbal Communication style- In the training session, non-verbal
communication type includes the facial expressions, body language, gestures, posture, eye
contacts and etc. At the other hand sound of the voice in which tone, pitch, and volume get
included in, is known as verbal communication. According to Joseph, et. al., (2018), patting the
back shaking hands, pushing, hugging and etc. all these kind of communication is known as non-
verbal communication. In the training session, verbal communication helps in clarifying all the
misunderstanding of the customers and providing best knowledge about products and services to
the employees gets include in, which can get delivered to the customers. In order to understand
the emotions or communicating interpersonal relationships, non-verbal communication helps in
such a great manner (Joseph, et. al., 2018).
 Use of IT to enhance communication- In order to make training session effective it is important
to include the technology. As because technology helps in presenting the different
communication ways such as visual communication, e-mails, uses of phone or internet and etc.
Providing training about all these resources helps in expanding the business in most efficient
manner. It also helps in knowing about the customer's mindset by following them on social sites.
The updated technologies help in speeding up the information and communication flow among
various parties and customers and provide effective ways to use those technologies for
improving the performance of the Sainsbury.
Target Audience Activities or Duration Start Date End Date
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Training
Fresher’s Soft skills 2 Months 1 April 2018 31 May 2018
Fresher’s Negotiation skills 1 Month 1 June 2018 30 June 2018
This table shows that the training event will get conducted for the fresher’s only for enhancing
their soft skills and negotiation skills. This training event will take around 3 months to improve
on from 1 April 2018 to 30 June 2018.
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P2) Demonstrate that you have used effective time management skills in planning an event.
For running the business in a successful manner, it is very important to use the effective time
management skills in an event or planning. Some of the most important skills are described
below-
 Prioritising the workloads- According to Vourlekis, (2017), for completing all the tasks and
targets of the business it is very important to manage the work according to the priority basis.
The task which is importantly required to get done in given time frame should get completed
first. It will help in reducing the workload by managing the work in a timely manner. As same it
also reduces the conflict in between of employees as no one feels any pressure of work on them.
 Setting the objectives-For running the business successfully, it is important to set the objectives
and goals of the business so that employees can understand the needs and requirements of the
business. It reduces the wastage of time and presents some fruitful decision (Vourlekis, 2017).
 Making and keeping the appointment- According to Mukhopadhyay, (2017), this procedure
helps in managing and maintaining the time in the perfect manner. Keeping the appointment
records helps in reducing the chances of missing the meetings. It also reduces the wastage of
time as because it also gets set that at what time which works needs to be executed or completed.
 Planning and scheduling tasks and activities- Schedule and plan the activities before starting
them helps in achieving the objectives of those tasks and activities in an efficient manner. This
procedure sets the mindset that what kinds of processes are important to get included in, for
completing those tasks successfully. This procedure helps the business of Sainsbury to reach on
top by managing their time successfully (Mukhopadhyay, 2017).
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M1 Design a professional schedule to support the planning of an event, to include
contingencies and justifications of time allocated.
Below is the professional schedule for supporting the plan of an event, which includes the
justifications and contingencies of time, allocated.
Target
Audience
Activities or Training Duration Start Date End Date
On Job Trainees Time management Skills 2 Weeks 1 April 2018 15 April 2018
On Job Trainees Social Skills 1 Week 16 April 22 April 2018
This above event has been conducted for the trainees to help them in managing their time in the
proper manner with completing their tasks and activities efficiently. According to this table, this
event will take time of around three weeks which will start from the date of 1 April 2018 to 22
April 2018. The time management skills will take two weeks so that employees can understand
how to manage their time properly. On the other hand, the training on social skill will take
around 1 week to understand about the people. The training on social skills will also include the
different ways of how to behave with people, how to attract them towards the products and
services of Sainsbury, how to make them happy and etc. Both of these will help in running the
business successfully by achieving the objectives and goals of its.
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D1) Evaluate the effectiveness and application of interpersonal skills during the design and
delivery of a training event.
According to Hamada, et. al., (2017), the assertive skills stands for expressing the belief,
thoughts, and feeling in an appropriate way, personal rights, honesty and etc. The association
should be very active in listening to the customers so that the demand of the customers can get
fulfilled appropriately. The training event includes this skills including social skill so that the
mind of the customers can get understood in the proper manner (Hamada, et. al., 2017).
According to Malhan, (2017), the negotiation skill is very much required for running the
business for longer with the goodwill into the target market. In the training session, the
knowledge about how to negotiate with the customer's gets provided to the trainees so that they
can understand the actual level of their customer's. A good negotiation contributes very
significantly to the success of the business as because it helps in building up the relationships in
the better manner (Malhan, 2017).
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LO2
P3 Demonstrate the use of different problem-solving techniques in the design and delivery
of an event.
A problem can get defined as the perceived gap in between of the desired state and existing state.
It is also considered as the unsatisfied situation with a lot of difficulties to the people. In order to
perform any work happily, it is most important to reduce the causes of all the problems which are
affecting the performance in any manner. In order to get rid of them, some of the problems
solving techniques are stated below –
 Analysis of problem- According to Trenholm, (2017), it is the most important and useful
techniques for getting rid of any kind of problem. Analysis of problem helps is the procedure of
finding out the main issue, which is affecting that related work or performance in any which
ways. It includes the way to find out the actual problems which are taking the business into the
situation of loss or hampering the business in a negative manner. Without analyzing the problem
it gets very harder to get rid of them (Trenholm, 2017).
 Clarification of problem- According to Leslie, (2017), this procedure clarifies the root cause of
the problems so that they can get fixed or resolved. After the clarification of the problem, it gets
very easier to find out the multiple ways for reducing those issues from the business completely.
It also helps in setting up the various ways to perform the task and activities without getting into
the situation of risk, loss, and failure as well (Leslie, 2017).
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P4 Demonstrate that critical reasoning has been applied to a given solution.
As per Taylor, (2013), critical reasoning is being practiced and pragmatic to all sorts of solutions
as they are in relation with critical issues that may arise because of distinct problems and
difficulties in an organization and the solutions of such problems are given with support of
diverse methodologies in order to provide a solution in a significant manner. The critical difficult
is basically is in relevance with data, prices, and accuracy with clear breadth and depth. It also
makes the development of the several intellectual qualities in a spectator. The decision which is
given by observer should be logical in nature and must develop a connection problem and
elements. They should take into consideration few points which are given below so as to give
effective critical reasoning:
Solutions, as well as questions, must be precise in nature.
The record must be there for the provided information.
Purpose of a thought should be basic.
Creation of several viewpoints for valid solutions.
Proper interpretation of the information should be done.
Ideas and core concepts are considered as process’s main attractions.
Conclusion
Analysis of provided data and information.
Suggestions should be delivered after drawing a conclusion.
Concerns after completion of the process.
Proper practicing and thinking before the implementation of an event will assist the provider of
training in delivering exercise effectively to the audience. Critical reasoning will support in
successful completion of training with the help of such methods. Pre visiting the place where the
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event is going to take place will also assist in making an analysis of issues and problems so that
effective solutions can be applied (Reilly and Jurchak, 2017).
M2) Research the use of different problem-solving techniques used in the design and
delivery of an event.
An appropriate research is being conducted by making utilization of secondary statistics.
Expert’s opinions are being taken into consideration in order to conduct a research by making an
appropriate investigation regarding a problem. Use of Brainstorming technique is done in order
to give solution for a problem which occurs in Sainsbury by examining, offering and designing a
training program. Brainstorming is used to harness the thinking power out of the box so as to
solve a problem. It also supports in finding several unique ideas. It is basically a creativity
technique in a group with the support of which efforts are being made so as to find conclusion
regarding a problem. This can be done by collecting gradient of thoughts impulsively given by
members (Wheelen and Hunger, 2017).
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M3) Justify the use and application of a range of solution methodologies.
The problem-solving methodologies which are used by an organization will support in creating
staff’s interest regarding training. This will aid in improving the involvement of the audience in
an event. Various other reasons regarding the justification of problem-solving techniques are
described below:
Justifications of these techniques are given on the ground of creativity. By making use of
such techniques, employees will get assistance to think in a different and innovative
manner so that an organization can generate solutions regarding problems in a quick and
effective manner.
Confidences of employees are increased with the use of these techniques which will aid
in developing good relationships through which organization will also be able to operate
in coordination. Good relationship among company and employees will minimize
chances of conflict.
These techniques develop practicality in the mind of employees and team spirit. A
motivated team will support in achieving goals of an organization at the desired time
(Taylor, 2013).
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D2) Critique the process of applying critical reasoning to a given task/activity or event.
In order to make successful training event being given to the employees of Sainsbury, it is very
important to assess the critical reasoning that is used for solving problems as well as issues of an
event. These techniques support in giving a valid solution to a problem in a fast manner. The
procedure which is used for implementing and designing the programs of training are described
below:
Analysis of an issue or a problem
Determination of a reason
Development of inventive ideas
Choice regarding solution
Implementation of actions
This process contains both positive as well as negative effect. The above procedure will support
in making fruitful planning economically but also make consumption of time.
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LO3
P5 Discuss the importance of team dynamics in the success and/or failure of group work.
It has been explained by Galegher, et. al., (2014), that working in a team will be very helpful for
an organization or at the place of work. It is like the game of Basket Ball, where the whole team
plays in order to make or achieve a goal. Similarly, the team is also important in accomplishing
goals and objectives in an organization. With the contribution of the entire team only, an
organization will be able to attain its desired purpose which is not possible for a single person. If
everyone at a place of work will work in coordination with one another, then it will generate ease
for a company to make smooth operation. As per recent scenario, if an individual is able to
operate in the theme of team orientation then he or she is the one who will get much success. The
significance of team working can be understood with below-mentioned points:
Increase in speed
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When more than one individual starts doing a task then it will eventually increase the
speed of overall activity.
Competition
A healthy competition is being generated between the workers of an organization which
aids in improving performance.
No effect on work
Work does not get suffered as a solution regarding a problem can be generated with the
support of team members.
Cooperation problem
If the coordination and cooperation among the members of the team will not be proper
then it will give a negative effect on working, hence leading to failure of the task.
Miscommunication
There are numerous chances of miscommunication among the members of the team due
to the difference in skills and communication, this results in team failure.
P6 Work within a team to achieve a defined goal.
To accomplish a characterized objective you ought to dependably fill in as a group. Any
objective can be effectively refined with the assistance of devoted group who knows how to
arrange with the kindred representatives so the objective which is set to achieve by some due
date ought to be completed before it with the assistance of equivalent help and support of every
single other worker. For this, each representative ought to be sure and imaginative in their
musings with the goal that they can give the innovative plans to give a better answer for any
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issue which can emerge in the entire situation. While filling in as a group you pick up
information and expiree too by investigating your kindred mates that how effortlessly and
imaginatively they can maker operations and achieve their set objective in the given time with
the goal that they recognize them and figure out how to do their function in an effective way.
To show the significance of group, a case of any amusement like basketball, cricket etc. can be
taken. In that, every single player has their own particular significance and works as indicated by
their ability and knowledge. The best collaboration will prompt achievement which can be
understood in relation to the cooperate domain. While filling in as a group, colleagues will feel
fulfilled and will have the capacity to comprehend their obligations all the more legitimately and
unmistakably. Working in a group will help the organization to accomplish its objective of
benefits and increment deals. Best cooperation will bring about association's development and
achievement (Belbin, 2012).
Any goal and objectives of an organization can be expert effortlessly if every one of the
representatives cooperates as a group. A legitimate harmonization among the group will benefit
in the achievement of the characterized objective inside set time periods.
M4 Analyze team dynamics, in terms of the roles group members, play in a team and the
effectiveness in terms of achieving shared goals.
Team dynamics are defined as the psychological or unconscious forces which make an influence
on the path of team's performance or behavior. It can be understood with the instance of
connotations in the sea, which carry boats on diverse routes in order to make sailing. The
practices, sentiments, experience, and mentality are thought to be group progression as these
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characteristics demonstrate the pretended by the colleagues in a group. The group assumes a part
of training, driving and supporting. These group dynamics aids the Sainsbury organization to
accomplish its objectives of arranging a powerful preparing occasion. The group ought to be free
and should recognize where and when to smear push to get most extreme outcomes and post-
viability. Preparing occasion can be planned if each colleague supports and offer to learn to the
next colleague. A decent correspondence with participation is a quintessence of group flow. A
decent group will act naturally dependent, roused, gifted and self-assured (Leiter, 2013).
D3 Provide a critical evaluation of your own role and contribution to a group scenario.
As per the case of Sainsbury, critical evaluation regarding own contribution and role is described
below:
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I have tried my level best to coordinate with my team members and also supported them
so that they will be able to make full use of their strengths. This supports the overall
development of a group or team.
I got involved in each and every activity which is in relation to the team and have made a
full contribution in attaining goals and objectives.
I have effectively utilized my abilities and skills for the completion of tasks.
I agree on the plans of continuous professional development in order to enhance
professional skills and qualities. Development of my profession will support in
solidification of my efforts in a team or group work.
I helped my other teammates in their work completion and also solved their issues or
problems regarding tasks.
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LO4
P7 Discuss the importance of CPD and its contribution to own learning.
In context with the Sainsbury, the contribution, as well as importance in regards to own learning,
are mentioned below:
Meaning
Continuous professional development (CPD) is termed as a process which is used to give
training to professionals in order to make establishment regarding continuous development and
learning at the time of working or job, so as to keep skills and knowledge updated so that there
will be safe, legal and effective work (Kennedy, 2014).
Importance
CPD is significant in nature as it supports in developing knowledge and skills of employees and
give results in favor of success and development of an organization. With the support of this tool,
employees will be able to polish their abilities and can also maintain direct and indirect relations
which will eventually help the organization in its success. It is noteworthy as it adjusts the
individual and expert objectives of the representatives, it will bring about moving the pioneers
and workers towards the authoritative objective, it guarantees level with cooperation by all the
colleagues, it is critical as it not just builds up the expert aptitudes of a representative yet in
addition expands the individual capacities of the representatives , it makes the group more
focused and a decent aggressive soul will support the organization to make more progress and it
brings about proficient use of assets which expands the benefits of the organization.
Contribution
CPD ensures that the capacities of representatives keep stride with the current principles, it adds
to keeping up and upgrading the aptitudes and information of the staff so they can convey
proficient support of the buyers and group, it enhances the endeavors of the colleagues and
influences them to donate more to the accomplishment of the association. Consequently, the
group turns out to be more successful, it helps the colleagues or staff to propel their vocation, it
contributes in conveying a more profound liberality of being a specialist, alongside a more
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noteworthy commitment or obligations and it adds to headway of information inside the experts
and colleagues (Kennedy, 2014).
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P8 Produce a development plan that outlines responsibilities, performance objectives, and
required skills, knowledge and learning for own future goals.
A plan has been developed by Sainsbury to make understanding regarding the responsibility and
skills, performance objective, duties and learning in regards to goals of future.
Objectives The objectives made by employees must be SMART in nature. It should
be specific in regards to activities and goals. Each and every task should
be achievable and quantifiable. There should be a proper relevancy
among the goals and tasks and the work should be time bounded.
Goals for future There must be proper knowledge among employees regarding
administration field, computer, and arithmetic. These are considered as
the basic knowledge which is essential for achieving goals.
Responsibilities The main duty of an employee of Sainsbury is to be efficient in taking
corrective actions and planning as well as in providing a solution
regarding a problem. The employee should also be able to make an
assessment of his work and review progress related with CPD, must be
able to motivate other teammates and utilize technology in improving
skills (Mackay, 2017).
Needed knowledge
and skills
Learning capability and skill
Skills of decision making
Communication skills
Technical skills
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Administration and problem-solving skills
M5 Compare and contrast different motivational theories and the impact they can have on
performance within the workplace.
As per the scenario of Sainsbury, two sorts of theories can be explained here are:
Alderfer’s ERG theory Maslow’s theory
This is one of the significant theories and
concentrates on the level of motivation.
Theory of Maslow is very important in
understanding the needs and motivations of
employees in an association.
According to this theory, categorizations of
needs are done in three forms. These are
required for power, affiliation, and
achievement.
The five sorts of needs which are described in
the model of Maslow are a requirement for
esteem, self-actualization, safety,
psychological and belongingness (Maslow,
2013).
Each and every need must be fulfilled in order
to increase the participation of employees.
Priorities to lower needs are given as per this
theory.
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These motivational speculations will positively affect the execution of the Sainsbury,
Improves the endeavors made by the workers with the goal that the hierarchical objective
can be accomplished in set time spans.
These hypotheses will enhance the use of the assets and will bring about the decrease of
costs
These hypotheses will make the association more viable and effective from the
contenders
These hypotheses will build the deals and benefits of the organization
D4 Evaluate a range of evidence criteria that is used as a measure for effective CPD.
The criteria which are being set up for the Sainsbury employees can be defined as follows:
Learning outcome of employees: Several outcomes can be there which are visible to
employees at the place of work in relation to attitude and behavior of employees which
will support organization in attaining objectives.
24

Support and organization: The application regarding the new learning of workers in an
association must be evaluated in a proper manner and performance review should be
done so as to judge positive and negative outcomes (Forte and Flores, 2014).
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Conclusion
This unit of professional practice helps in understanding the different ways for developing the
business in an efficient manner. It includes various ways to maintain the responsibilities such as
indirect or direct relationships ability, personal responsibilities and etc. which can help in taking
the business on top. This study mainly focuses on helping the employees with their rights and
responsibilities too which contributes to building the trust of the employees towards the business.
The discussion about CPD and its importance in own learning has also taken place in this unit.
The applications and effectiveness of interpersonal skills have also included in this unit in the
most efficient manner which helps in the growth of the business very well. Many of the
procedures and processes has well described in this unit to understand the effective time
management skills. The importance of team dynamics in the failure or success of the business
has also defined in this study in an appropriate manner.
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