Professional Skills and Learning Essay

Added on - 21 Jul 2020

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Professional skills
Table of ContentsINTRODUCTION..........................................................................................................................3Task 1 : Case study analysis...........................................................................................................31. Problems in the case study.....................................................................................................32. Reasons for the conflict..........................................................................................................33. Avoiding the conflict...............................................................................................................44. Dealing with the situation......................................................................................................4TASK 2 : Servant Leadership.........................................................................................................51. Meaning and definition of Servant leadership........................................................................52.Principles of Servant leadership..............................................................................................5Conclusion......................................................................................................................................5REFERENCES................................................................................................................................7
INTRODUCTIONThe present report is based on professional skills and learning, in order to develop andgrow professional skills it is important to learn from the mistakes and improve the existingknowledge or skills. The report is in context to a case related to sales executives selling holidaypackages to the customers, the individuals named Adam and Sara are main base of the casestudy, the report will identify the conflict in between them, reason of the conflicts and solutionfor the same. The report will determine ways in which a manager can deal with various situationin the organisation. Furthermore, the concept of Servant leadership will be explained in thefollowing report along with the various principles.Task 1 : Case study analysis1. Problems in the case studyAccording to the case scenario it can be clearly identified that there serious issues amongthe members of the best performing team Adam, Sara and Jane. The major issue is the decliningperformance and irresponsibility of Adam which is not acceptable by Sara, the other member ofthe team. This develop a conflict situation among the two members, the reason was differenttypes of working methods and increased work load on a single member of the team. The anotherissue was that the third member of team, Jane is not performing up to the marks in recent daysand it is also heard that she is thinking to switch her job due to salary or working hour issues.This two problems are the major issue as presented and observed in the case study, The issue canbe categorized in to three parts – Conflict among team members, demotivation and unsatisfactoryjob.2. Reasons for the conflictThere can be various reasons for the identified conflicts in the given scenario, conflictsituation raised due to the slow performance of a member Adam. Sara is a member who workswith speed or pace due to which is she remains at the leading position in her work daily.Therefore, she did not want Adam to work slowly and wait for the deadline to complete thework. Reason behind the conflict between Adam and Sara as observed is different types ofworking methods, Adam is a member who works with a slow pace without being into hurrywhereas Sara prefers to work efficiently and quickly. The another reason is overload of work onSara because of Adam's slow performance which is not acceptable by Sara.
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