Professional Skills Portfolio

This is your Professional Skills Portfolio for PRSK4048 course. It includes tasks like The Long-Term Vision, Potential Roles and their Suitability, Belbin Test, Cross-cultural awareness/negotiating, Participating in Meetings, Preparing an Action Plan, Resolving Problems and Conflict, Ethical awareness, Presentation Plan, Post-Presentation Reflection, 360 Degree Review, Professional Development Plan (PDP), Task 1: Professional Skills In Action, Task 2: Your Professional Skills.

Spring 18
Professional Skills Portfolio (PRSK4048)
Presentation Group Members (GM):
GM1 GM2
GM3 GM4
GM5 GM6
This is your Professional Skills Portfolio. Please save a copy on your computer and back it up regularly (e.g.
by saving it on your computer / in the cloud (e.g. Google Drive) / emailing it to yourself). You will receive a
printed copy which you should bring to all lectures and tutorials. However, at the end of the course, you
need to submit a completed electronic copy via Turnitin. Please refer to suggested word counts for each task
included within this portfolio.
Table of Contents Page Learning outcomes
Section 1: Portfolio Evidence
(These tasks will often be drafted in class and are designed to inform the written task in section 2.
Suggested word counts are included in brackets.)
The Long-Term Vision (200 words) 3 LO2, LO3
Potential Roles and their Suitability (300 words) 4 LO2, LO3
Belbin Test (150 words) 5-8 LO2, LO3
1

Cross-cultural awareness/negotiating (150 words) 9 LO1, LO3
Participating in Meetings (400 words) 10 LO1, LO2, LO3
Preparing an Action Plan (100 words) 11 LO1, LO2
Resolving Problems and Conflict (300 words) 12 LO1, LO2
Ethical awareness (100 words) 13 LO2, LO3, LO4
Presentation Plan (100 words) 14 LO1, LO2
Post-Presentation Reflection (350 words) 15 LO2, LO3, LO4
360 Degree Review (150 words) 16-17 LO1, LO3
Professional Development Plan (PDP) (150 words) 18 LO1, LO2, LO3, LO4
Section 2: Written Tasks
(These tasks should be developed throughout the semester but completed in weeks 9-11.)
Task 1: Professional Skills In Action (600 words) 19 LO1, LO2, LO3, LO4
Task 2: Your Professional Skills (600 words) 19 LO1, LO2, LO3, LO4
Total Word Count: 1,200 (written tasks) + 2,400 (portfolio evidence) = 3,600 words (+/- 10%)
Track your progress by ticking off each task as you complete it.
All tasks must be completed individually, except for the ‘Action Plan’ (week 5) and ‘Presentation
Plan’ (week 8) which should be completed in collaboration with your other group members.
Section 1: Portfolio Evidence
Portfolio Evidence [Week 1] The Long-term vision
When discussing the types of roles you would like to apply for, it is useful to consider how these might
fit in with your long-term vision. Imagine yourself travelling approximately 5 or 10 years into the
future. This activity is not about laying down a rigid plan but to help you gain a sense of the type of
life you want, so you can make the right kinds of choices to achieve it (200 words).
Activity: The Long-term vision
Five/ten years from now, I see myself...
Aspect Write your own vision of this aspect below
I consider the most important things in my
life to be…
The most essential thing that I desire to achieve in my entire
life is becoming an efficient person with required knowledge
as well as skills.
Living in which part of the world and in
what kind of place?
I dream of residing at a place where I am able to access all the
facilities required for daily routine of life and where I can live w3ith
peace.
Working for myself? Working for a large
company? Working for a small company?
Though, at initial stages I would have to work for another big or
small employer, I wish to become an employer in the near future.
Doing what kind of work? Routine?
Challenging?
In an office? In the field?
I would like to perform a challenging activity, which would ensure
me to develop my personal as well as professional efficiencies.
With what kind of work/life balance In order to maintain a balance between my personal as well as
2

(consider hours of work/stress levels)? professional lives, I would like to work not more than 8 hours in a
day.
Taking a lead? Taking responsibility?
Working individually? Part of a team?
I have a tremendous core competency of working with leading that
team responsibly as per the required leadership skills.
Working with colleagues who are…
artistic? intellectual? practical? caring?
competitive?
As a team member or leader, I would be make my self able to
determine the skills of my colleagues or subordinates in order to
design a framework for their actions to be performed.
I enjoy spending my time outside work
doing…
Other than my professional activities, I enjoy hanging out with my
friends and family at different places.
Other important aspects of my vision of
the future are…
Other than achieving professional skills, my dream is to travel each
and every place in the world, as I am a travelling addict.
Portfolio Evidence [Week 1] Potential roles and their suitability
Using one of the roles you discussed in your week 1 tutorial, complete the following table below (use
the following example to guide you; write 300 words):
EXAMPLE: My desired Role is: Retail Manager
Key Skills required My current experience in this skill
Effective Leadership Skills In my current job as a retail assistant, I have
helped to manage the store and train staff in
the absence of my manager. However, this is
an area I need to gain more experience and
confidence in.
The ability to plan and prioritise workloads My experience at GSM has helped me
develop these skills, although there is a still a
little room for improvement as I need to
start work on my assignments earlier.
How does this role match my long term vision?
Advantages
I think I would enjoy the fast-paced and varied nature of the work and wouldn’t mind taking responsibility for different
areas of the business. ..(please continue)
My desired Role is: Human Resource Manager
Key Skills required My current experience in this skill –Use own
words
Communicational skills As currently, I am involved with providing my
factor services to customer care department, I
have a tremendous ability of communicating with
different personnel as well as leading them. I am
able to provide effective guidance to my
subordinates in respect of performing any
delegated tasks to them.
Judgement factor I am able to judge the skills as well as
3

competencies of other individuals, with their
talking sense and behaviour, as my current
profession requires me to deal with various
customers and solving their grievances. Even, m
able to determine the capabilities and suitability
of a particular task to be performed by the
appointed individuals.
Legal knowledge As a human resource manager, I need to have a
detailed knowledge about the various laws, rules
as well as regulations enacted by the concerned
country's judiciary system. I had learned number
of laws generated to protect the interest of the
employees, as I had law as my core subject,
during graduation programme.
Multi tasking The human resource managers are required to
perform a number of task at the same time in the
context of serving an organisation with its factor
services. I am able to handle different tasks at the
same point of time and that too efficiently. I have
developed this skill from my present job, as it
requires me to handle at-least 50 customers with
different grievances in a single day.
Managerial skills The term Human recourse management is widely
associated with managing the human resource that
has been appointed at a business venture, in
respect of performing various operational
activities for that company. My current job allows
me to manage different individual with different
perceptions as well as behaviour in an efficient
manner.
How does this role match my long term vision? – Use own words
Advantages
These skills that I have been generated in myself, would allow me become efficient enough inn order to perform my
tasks or job effectively.
Portfolio Evidence [Week 2] Belbin test
Belbin (1996) outlines the different type of roles people may have within a team. Complete the
following questionnaire to identify your main role(s). You will discuss the results in your week 2
tutorial. To complete the questionnaire:
1. Tick in the far left hand columns the one, two or three sentences most applicable to yourself.
2. Then in the column on the right, share 10 points between those sentences that apply to you: one
of which you feel sums you up well while the other only applies some of the time.
E.g. You could give your first choice seven points and three points to your second choice. In some
instances you might decide that there are two sentences which apply to you equally – if this is the
case, award five points to each.
SECTION A
When involved in a project with other people:
Tick Points
4

✔ 1. I can be relied upon to see that work that needs to be done is organised. 6
2. I pick up slips and omissions that others fail to notice.
✔ 3. I react strongly when meetings look like losing track of the main
objective.
4
4. I produce original suggestions.
5. I analyse other people’s ideas objectively, for both merits and failings.
6. I am keen to find out the latest ideas and developments.
7. I have an aptitude for organising people.
8. I am always ready to support good suggestions that help to resolve a
problem.
SECTION B
In seeking satisfaction through my work:
Tick Points
✔ 1. I like to have a strong influence on decisions. 4
2. I feel in my element where work requires a high degree of attention and
concentration.
3. I am concerned to help colleagues with their problems.
✔ 4. I like to make critical discrimination between alternatives. 3
✔ 5. I tend to have a creative approach to problem solving. 3
6. I enjoy reconciling different points of view.
7. I am more interested in practicalities than new ideas.
8. I particularly enjoy exploring different views and techniques.
SECTION C
When the team is trying to solve a particularly complex problem:
Tick Points
1. I keep a watching eye on areas where difficulty may arise.
✔ 2. I explore ideas that may have a wider application than in the immediate
task.
5
✔ 3. I like to weigh up and evaluate a range of suggestions thoroughly before
choosing.
5
4. I can co-ordinate and use productively other people’s abilities and
talents.
5. I maintain a steady systematic approach, whatever the pressures.
6. I often produce a new approach to a long continuing problem.
7. I am ready to make my personal views known in a forceful way if
necessary.
8. I am ready to help whenever I can.
SECTION D
5

In carrying out my day-to-day work:
Tick Points
✔ 1. I am keen to see there is nothing vague about my task and objectives. 8
2. I am not reluctant to emphasise my own point of view in meetings.
✔ 3. I can work with all sorts of people provided that they have got
something worthwhile to contribute.
2
4. I make a point of following up interesting ideas and/or people.
5. I can usually find the argument to refute unsound propositions.
6. I tend to see patterns where others would see items as unconnected.
7. Being busy gives me real satisfaction.
8. I have a quiet interest in getting to know people better.
SECTION E
If I am suddenly given a difficult task with limited time and unfamiliar people:
Tick Points
✔ 1. I often find my imagination frustrated by working in a group. 3
2. I find my personal skill particularly appropriate in achieving agreement.
3. My feelings seldom interfere with my judgment.
✔ 4. I strive to build up an effective structure. 7
5. I can work with people who vary widely in their personal qualities and
outlook.
6. I feel it is sometimes worth incurring some temporary unpopularity if
one is to succeed in getting one’s views across in a group.
7. I usually know someone whose specialist knowledge is particularly apt.
8. I seem to develop a natural sense of urgency.
SECTION F
When suddenly asked to consider a new project:
Tick Points
✔ 1. I start to look around for possible ideas and openings. 3
2. I am concerned to finish and perfect current work before I start.
3. I approach the problem in a carefully analytical way.
4. I am able to assert myself to get other people involved if necessary.
5. I am able to take an independent and innovative look at most situations.
✔ 6. I am happy to take the lead when action is required. 4
✔ 7. I can respond positively to my colleagues and their initiatives. 3
8. I find it hard to give in a job where the goals are not clearly defined.
SECTION G
In contributing to group projects in general:
Tick Points
✔ 1. I think I have a talent for sorting out the concrete steps that need to be 4
6

taken given a broad brief.
2. My considered judgement may take time but is usually near the mark.
✔ 3. A broad range of personal contacts is important to my style of working. 6
4. I have an eye for getting the details right.
5. I try to make my mark in group meetings.
6. I can see how ideas and techniques can be used in new relationships.
7. I see both sides of a problem and take a decision acceptable to all.
8. I get on well with other and work hard for the team.
Scoring Key for Self-Perception Inventory
1. Transfer your point’s allocation from the seven sections of the Self-Perception Inventory to the
appropriate boxes below. The pre-printed numbers in the grid refer to the question numbers (QN) of
each section. For example if for Section A you scored seven points for question 6 and three points for
question 1, you would allocate them in the columns RI and IMP respectively.
SH CO PL RI ME IMP TW CF
QN QN QN QN QN QN QN QN
A 3. 4 7. 4. 6. 5. 1. 6 8. 2.
B 1. 4 6. 5. 3 8. 4. 3 7. 3. 2.
C 7. 4. 6. 2. 5 3. 5 5. 8. 1.
D 2. 3. 2 6. 4. 5. 1. 8 8. 7.
E 6. 5. 1. 3 7. 3. 4. 7 2. 8.
F 6. 4 4. 5. 1. 3. 8. 7. 3 2.
G 5. 7. 6. 3. 6 2. 1. 4 8. 4.
Total 16 2 6 11 8 25 3
2. Once you have allocated all your points, total each column. The highest two totals represent your
primary and secondary preferred team roles.
3. After your tutorial, comment briefly on your primary and secondary team roles, what they
represent and to what extent you agree with the outcome, using evidence of past experiences to
support your position (150 words):
The primary role that I have [played is IMP, whereas, the secondary role played by me is SH, in
performing the prescribed team task allocated to our group. The Belbin test that have been conducted in the
above questionnaire defines the different roles to be played by numerous team members involved in the
functioning of a task or activity. Identifying the several roles to be performed by team member, efficient
allocation of job to desired members is possible, as per the skills as well as abilities and expertise. This allows a
venture to carry its numerous business related activities of different departments, in a efficient as well as
beneficial manner.
As per my point of view, though, the prescribed test has different beneficial gains for an organisation,
but, it does not gives a clear picture of abilities or skills inbuilt in an individuals, and these are just a reflection
of questionnaires which have been asked to the employees appointed.
7

Portfolio Evidence [Week 3] Cross-cultural awareness/negotiating
Negotiations are complex. One factor is how different cultures approach negotiating when doing
business internationally. In the following scenario, what cultural misunderstandings could occur and
what strategies can you undertake to minimise those misunderstandings? Write two paragraphs (150
words).
Scenario:
8

Saudi Arabia is using its vast oil wealth to build $400bn of new infrastructure with major rail,
healthcare and construction projects. A British and Chinese company have been awarded two of the
largest contracts. They need to negotiate with each other and the Saudis to plan some of the
transport projects
Negotiation agreements are needed to be considered in the context of carrying venture related activities within different
economies. Different countries posses different culture and follows them which are needed to be taken into
consideration, while planning any market related operations within those countries. In the current scenario, there are
three economies, that are planning to undertake transportation activities, i.e. Saudi Arabia, Britain and China. A British
and Chinese company are trying to set up their venture in Saudi Arabia. The cultural negotiations or variations that lies
in the context of mentioned transportation activities is that , the government of Arabia is of quite dominant nature. The
mentioned organisation of china and Britain need to negotiate with every government agency with respect of
establishing its company. The major economic decisions that are being taken in the country are centralised, i.e.
authorised by central or state authority only. Thus, Chinese and Britishers have tom operate within the prescribed limits
of the Arabian government, in order to carry its functions in a smooth manner.
9

Portfolio Evidence [Week 4] Participating in meetings
Evaluate your meeting in your tutorial from the perspective of both your group and you as an
individual (if you did not attend in week 4, please use one of the follow-up meetings you will have in
class to complete this section; write 350 words).
The Group
Outcomes
(What did you achieve/decide?)
The present learning outcome has
enabled me and my other team
members to understand, along with its,
decide about the cultural awareness as
well as deviations that occur while
carrying international business
activities. The cultural deviations
between two operating economies lead
to negotiations between both.
Time Management
(How effective was your use of the time?)
The time that has been utilised to
provide us a deep understanding or
knowledge about the cultural
deviations, which would ensure our
team to operate in a way which is
suitable as per the cultural
requirements of that country or place.
Communication
(How well did you communicate with each other?)
As it is a group task, we decoded to
interact with each other about the
learning outcomes that have been
generated from the lectures, through a
group discussion, which was followed
up by a debate session amongst us.
Dealing with Conflict
(How did you deal with any disagreement?)
As there are cultural deviations, which
are to be considered while operating
any business activities between two
different nations, we have decided to
negotiate with the cultural variances by
adopting some ethical policies and
maintaining good terms with the
government.
Yourself
Participation
(How much did you participate in the discussion?
With the present learning outcome that
has been delivered in the week 4 of our
lectures, I have learnt that, the cultural
aspects of any country affects its
economic operations.
Contribution
(What ideas did you contribute?)
In our group discussion and debate, I
represented my opinion that, if there
are certain variations in the cultural
aspects between two countries, we
should try to follow the culture
prescribed by the concerned country in
order to gain beneficial results, without
any discrepancies.
Communication In the group discussion and debate
session, I represented my opinions and
10

(How well did you explain yourself and listen to others?) point of view regarding cultural
negotiations, without any arguments,
following an effective communication
quality that I posses.
Management of the Discussion (How much did you help to ensure the
meeting was productive?)
As a manager, it was crucial a function
to be performed by me to conclude to a
decision that leads to beneficial results
for the organisation. Thus, I involved
participation of each and every
individual o0gf the venture, which is
going to participate in the concerned
decisions or changes that have been
inculcated in respect of the functional
activities of a firm.
Action Points
(what could you / your group do better in future meetings)
The meeting in which participation was made by the individual was held in last month with the topic of business
development so as to ascertain various loopholes and strengths. It also helps in making assessment of what actions that
are required to be taken by the team for effective implementation of plan. In future meetings, we have decided to make
a thorough well pre determined plan or framework for the discussions that are needed to be undertaken, in respect of
enabling us to not avoid or neglect any substantial matter that need to be discussed and which requires some
suggestions.
11

Portfolio Evidence [Week 5] Preparing an Action Plan
Goal: The aim or objective of the current organisations is to be considered as generating sales maximisation with higher customer
satisfaction. Customer satisfaction in high order leads to creating more and more sales with high end earnings, resulting in growth
and development of that firm. The following milestones or steps have been prescribed to be followed in order to accomplish this
objective of increasing sales with customer satisfaction.
Completi
on date:
Milestones (steps to be taken) By date By whom Evidence
that
milestone is
completed
Done
1 Increasing purchase of raw materials
18th march, 2018 By Production department, Evidence:
Inventories 19th march, 2018
2 Increasing production 20th march, 2018 By Production department, Evidence:
Inventories 21st march, 2018
3 Analysis of quality of products 25th March, 2018 By quality check department, Evidence:
Quality reports 25th March, 2018
4 Marketing activities 31st March, 2018 Marketing department, Evidence:
market analysis 03rd April 2018
5 Increasing supply in the market 5th April, 2018 By supply chain managers, Evidence:
sales records 09th April, 2018
6 Selling the goods customers 7th April, 2018 By sales department, Evidence: Sales
revenue generated 12th April, 2018
7 Building relations with customers 10th April, 2018 By mangers appointed at the store 15th April 2018
8 Customer satisfaction leading to increased sales 15th April, 2018 By managers and executives of all
levels, Evidence: customers feedback
report
18th April 2018
Prepare an action plan with your group which details the steps you will take to prepare your week 9 presentation/video/debate. Be specific as to exactly what the
task(s) of each group member is and decide how you will know the task has been completed (i.e. will they email to the group/someone to check?) (100 words).
12

Portfolio Evidence [Week 6] Resolving problems and conflict
Identify difficulties you have encountered within your groups and comment on your actions and the outcomes in the table below. Issues may include
students not attending classes or responding to emails, disagreements within the group, a lack of effort from some students or a tendency to
dominate in others. Refer to theories/strategies covered in your lecture in relation to these issues (300 words).
Activity: Resolving
Problems and Conflict
Define problem The actions taken Positive outcomes for
myself
The effect upon other
people
1 Our lecturers have prepared different groups in order to assign
the related tasks to each group, which would further lead to
building a team spirit in our behaviours, but, it has proven to
be ineffective as a result of poor communication between us.
In order to overcome this,an
arrangement of group discussions
was made which involved
participation of each and every
individual of the group, leading to
built a healthy as well as
communicable relation between
all of us.
The group discussion session led
me to communicate with those
members of the group, which I
used to consider arrogant and
reserved and maintain a good
talking relations with all of them.
The group discussions that have
been undertaken in order to build
team spirit, helped all the
members among the team to
know about qualities as well as
capabilities of each and every
personnel, leading to coordination
and co-operation among us.
2 Along with communicational skills, there was a lot of
arguments that have been taken place among our team
members while deciding particular task to be performed.
These arguments were indirectly the results of improper
coordination and communication of different members among
the group.
With a view to overcome this
prevailing problem among the
group members, we decided to
plan team building activities or
games to be performed or
played by all the members or
persons of our team.
With these activities performed
and games played, I was able to
coordinate and cooperate with my
team members, which has made
me understand their respect
relating to a given matter, thus
building coordination and
cooperation, leading to
minimisation of conflicts.
Along with me, the other people
or group members also realised
and understood each others
capabilities and weaknesses,
which has resulted in
coordination, which leads to a
healthy relation among
employees, reducing conflicts or
arguments.
13

Portfolio Evidence [Week 7] Ethical awareness
In a professional environment we are often faced with complex situations revolving around ethical
conduct. Decide on two ethical issues faced by you during your teamwork and discuss them in terms
of ethical awareness (100 words):
In order to bring efficient results for an organisation, the managers or the leaders appointed in that firm are
required to maintain a conduct of conduct to be followed by them as well as their subordinates, which is widely
recognised as the ethics to be followed in a company. These ethics generated acts as a framework or limits within which
the operational activities of employees as well as the concerned entity are required to be carried out. The organisation
has been committed to provide quality offerings to its customers, but, with my observation, it has been unable to follow
this guideline. Also, the operational activities of the venture is harming the environment, thus, causing pollution.
14

Portfolio Evidence [Week 8] Presentation Plan
1) Please provide an outline of your presentation/video here, in a format of your choice. Include the
main sections and content (be specific), a clear indication of each person’s role and any anticipated
problems. Bullet points / note form are acceptable (100 words).
2) Provide screenshots of your presentation for evidence. If your presentation a video this will be
evidenced during your presentation and you are still required to follow the step above.
15

16

Portfolio Evidence [Weeks 9] Post-presentation reflection
Reflect on your groups and your own performance in the group presentation/video/debate – bring a
copy of this page to your week 10 tutorial. Use feedback from your peers and tutor. (350 words)
The Group
Content
(How clear, complete and informative was the presentation?) The content that presented in the
presentation was considered to be
enough useful for the members of
the group, as it clearly states all
aspects that are needed to be
covered up while performing a
particular given task.
Audience Engagement
(How enjoyable / interesting did the audience find it?)
Audience here for the presentation
was me and my team members.
When asked to my colleagues or
other team members, they found it
17

very effective as well as useful in
solving various doubts they were
having in performing their assigned
tasks by the managers.
Organisation
(How well-structured was it? How well did the visuals support it?)
The presentation was repressed in
front of us in a well structured
manner, with effective bullet points,
highlighting the main or relevant
learnings that can be generated
from the presentation.
Professionalism and Teamwork
(How slick and professional was it? How well did your group combine?)
With the presentation shown in
order to enhance our knowledge
and providing necessary guidelines
to us, the group members realised
that the work they have assigned
requires a high degree of team spirit
and coordination, to generate
effective results.
Yourself
Delivery
(How confident, engaging and clearly did you speak?)
During the presentation, I was
fluent in guiding my team members
as I received positive responses
from them. Also, the matters that
have been included in presentation
proved to be guiding enough for my
subordinates or team members.
Clarity
(How well did you explain yourself?)
With the bullet points that have
been included by me in the
presentation, I was able to highlight
the main area of concerns to my
subordinates, which further defined
the clarity concept of my
presentation that have been
represented in front of my te3am
members.
Team Support
(How well did you support the other people in the group?)
With the presentation prepared and
represented by me, I was able to
solve the doubts that have been
created in the minds of my team
members, when they were assigned
the task. This understanding of
concept, would lead them to work
more effectively as well as
efficiently.
Overall Contribution
(How would you rate your performance overall?)
I would rate my performance as 4.5
out of 5 ratings, as I was able to
solve the doubts of ,y team
members in an effective way, but, I
was unable to give them a clear
directions to be covered in the area
of their job performing or
accomplishment.
Action Points
(what could you / your group do better in future presentations/videos/debates)
With the presentation prepared and delivered, I concluded that, the presentation should be more effective,
comprehensive and providing more of information to the subordinates or team members. It should not only clear the
concepts, but also, provide a clear direction for the workings that have been expected by them
18

Portfolio Evidence [Week 10] 360 Degree review feedback
360 degree reviews feedback is used in some companies to help managers gain a fuller understanding
of an employee’s performance by asking group member to feedback on each other’s performance.
In class you will be required to give feedback to your other group members – Now record the
feedback you have given to one of your team members.
______________________________________________________________
Quality of Work
Strongly
Agree Agree Disagree
Strongly
Disagree
Not
Applicable
Sets high standards for quality
of work output
✔
Ensures work is accurate and
error-free before finalising
✔
Helps others improve the
quality of their work
✔
Demonstrates creativity and
problem-solving abilities
✔
Communication
Strongly
Agree Agree Disagree
Strongly
Disagree
Not
Applicable
Communicates well orally ✔
Communicates well in written-
form
✔
Displays good listening skills ✔
Shares information freely with
others
✔
Communicates regularly and
responds promptly
✔
Teamwork
Strongly
Agree Agree Disagree
Strongly
Disagree
Not
Applicable
Contributes positively to team ✔
Is friendly and easy to work
with
✔
Helps define team roles to
maximise output
✔
Can be counted on to complete
tasks correctly and on time
✔
Leadership and Strongly Strongly Not
19

Professionalism Agree Agree Disagree Disagree Applicable
Helps to lead and/or coordinate
the team
✔
Adapts well to change ✔
Presents a professional image
to others
✔
Has high professional and
ethical standards
✔
Please provide additional comments on this group member’s strengths, any areas for development
and your overall feedback in the space below (150 words):
As per my opinion, this team member, whose performance feedback report is evaluated above
is efficient enough in providing quality services to the organization by generating quality outputs,
which would further lead the firm towards costumer satisfaction. He shortly evaluated his wok done
by himself in order to avoid any errors. But, he dose not coordinates with other employees with their
work, due to his introvert behavior. The oral communication skills of this team member is excellent as
he can lead many of other members of our team. He is also a good listener, which allows him to solve
the grievances faced by other individuals that are involved in the team and share effective
information with them.
Team work is an essential quality that needs to be possessed by each and every individual of
our team. I agree that this team member of mine contributes positively towards the generation of
team spirits among the others. He accomplishes all his tasks on time as well as with accuracy, which
further brigs efficient results for a firm.
20

21

[Week 10] Professional Development Plan (PDP) Specific- Measurable- Achievable- Realistic- Timescale (SMART)
You are required to develop a Professional Development Plan (PDP), which will include objectives for the development of your professional skills after
the completion of the module. This could include skills we have covered on this module or other skills that will be required in your chosen industry/
profession. Be specific when describing your objectives and how you will achieve and measure them (150 words).
Week
What are my
development
Objectives?
What activities do I need to
undertake to achieve my
objectives?
What support/
resources do I
need to achieve my
objectives
How will I measure
success? Target date for
achieving my
objectives
E.g. To build my confidence when
delivering a presentation
Gain further experience in presentation
skills during classroom activities to speed
up and improve my confidence
1. Practice in class during
group work or individual
presentations
1. Feedback from my
peers and tutor.
2.I will feel more
confident in
presentations
January 2017
1 Clarity in delivering relevant
information to other team
members
Developing good communicational
skills
Practising in front of
different team members
Suggestions from my
other team members and
leaders
December, 2018
2 Building confidence in order
to provide effective
information to team members
Undertaking numerous
presentation programmes
Different videos of
presentation skills available
online
Self evaluation of my
performance
20th January, 2018
3 Providing a comprehensive
and brief information to the
other members through
presentation
Preparing and evaluating the
presentation slides that have been
Using effective and
attractive slides
Through evaluating the
presentation slides
31st January, 2018
22

made by me
4 Understanding the different
aspects of different
individuals involved in my
group activity
Communicating with team
members and develop an
understanding
Effective management of
team as well as its members
Through the performance
appraisal of the members
and team
15th February, 2018
5 Coordinating and cooperating
with all the members of my
team
Developing group activities or fun
games
Participation on the part of
members
Through the increased
team spirit developed
28th February, 2018
23

Section 2: Written Tasks
Professional Skills In Action and Your Professional Skills (1,200 words)
In the course of this module you have been placed in groups of 4-6 and tasked with creating and delivering a
presentation.
Task 1 – Professional Skills In Action (600 words):
Discuss what you would consider to be effective and what areas needed further development in terms of
building this team and completing the project. You should link this to your knowledge of professional skills
relevant to your industry.
In your discussion you must consider the following:
 Belbin team roles
 Interpersonal skills / effective communication
 Resolving conflicts / intercultural awareness
 Ethics / professional conduct
 Other relevant professional skills
You can find guidance to the above themes as well as the reading list on GSM Learn Professional Skills Module.
Write in full sentences and paragraphs and ensure you include an appropriate number of references for this
level. We recommend you refer to the reading list and ensure you have evidence for theory and ideas around
professional skills. Refer to the marking criteria about how reading and research affects your grade.
In order to prepare an effective group presentation, there is need to adopt various skills required by all the
members of the team. A group presentation is more complex as compared to an individual presentation, as
group involves more than 2 or 3 persons with different attributes, behaviour and skills, which may further lead
to creation of arguments or discrepancies among the members. Thus, building team and team spirit is a
complex but an efficient way of completing a task, as a group of individuals leads to involvement of more
creative ideas of accomplishing the given task, leading to more effective preparation of a presentation.
An effective presentation is a result of the following adopted strategies by the team members of the group.
Some of the strategies have been discussed in detail as under:
• Belbin test: The team roles designated to different members are in accordance with their efficiencies,
as per this module or test conducted by team members. The members are divided into the following
mentioned categories:
• SH- Shapers who challenges for bringing improvement.
• IMP- Implementers are the people who are responsible to undertake a particular task.
• CF- Completer, Finisher, who finishes the final task.
• TW- Team worker, who works in a team.
• RI- Resource Investigator, who decides for the resources to be used.
• PL- Plant leader, who leads the overall plant or factory or set up (Morosanovaa and Burmistrova-
24

Savenkovaa 2017).
• ME- Monitor evaluator, who evaluates the performance of team members
• Resolving conflicts: These conflicts refers to the arguments that may arise between the tea members
relating to a particular fact or matter with respect to preparing the presentation and the data to be
included in that presentation. There is a essential need to resolve these conflicts within a particular
group, as this may lead the presentation activity to be time consuming as well as ineffective. In respect
of solving a conflict, interacting sessions or group discussions have proved to be an effective
instruments (Resolving Conflicts, 2018).
• Effective communication: With a view of preparing an efficient presentation, the group members
should adopt an effective communicational programmes relating to the facts that are to be included in
the presentation. Communication is the core essential of any activity to be undertaken by an individual
or an organization. Communication in the presentation discusses the essential of the presentation and
avoid any discrepancies or arguments among the team members (Pereira and Moura 2017).
• Ethics: The presentation that is to be prepared by the team must be in accordance with the ethics that
have to be followed in respect of maintaining a standards or reputation. In general terms, the word
ethics refers to the guidelines or framework that need to be followed in order to perform any activity
or prepare any presentation. These ethics are mandatory to be followed by all the team members with
respect of preparing any presentation.
• Intercultural awareness: The intercultural awarenesses is necessary to be taken into consideration
while preparing a presentation for a venture. The presentation prepared should not affect the
sentimental values of any concerned culture or religion. The intercultural conflicts may result in large
devastating effects on an organisation or those individuals who have p0articipated in the activities of
making or preparing a presentation (Iqbal, 2017).
Task 2 – Your Professional Skills (600 words):
Discuss how you contributed to this team considering your individual strengths andhe role you played. Your
writing should be underpinned by reflection on what you have learned about yourself from the portfolio tasks
as well as in the course of this module.
Write in full sentences and paragraphs and ensure you include an appropriate number of references for this
level. We recommend you refer to the reading list and ensure you have evidence for theory and ideas around
professional skills. Refer to the marking criteria about how reading and research affects your grade.
The above mentioned modules that were explained in detail in this present report, represents my core
competencies as well as the areas of my attitudes that I need to work upon. In this report, I have presented my
long term vision of achieving enhanced efficiencies and the required skills as well as knowledge for both
personal and professional lives. It clearly states my dreams and desires which I want to achieve in my future. I
want to become an employer from an employee in my future plans and accept challenging task on a daily basis
in respect of improving my efficiencies as well as knowledge. The present report clearly defines my ability as
well as responsibility of accomplishing a particular task or job. It clearly reflects my ability of balancing my
personal as well as professional life as I desire to work not more than 8 hours in a day.
In the near future, I desire to work as a human manger, which requires a lot of professional skills. It requires
25

an individual to be effective enough to communicate with its subordinates as well as other employees or
managers in the organisation. A HR manager is required to have managerial skills in order to manage the
workings of various other individuals working in a venture (Brzeziński, 2017). Also, I have judgements skills
which are further an essential requirement to carry out functional activities of a human resource manager
appointed in a firm. I have judgement as well as communicational skills, as my current job deals with customer
care department, which requires to communicate with numerous customers with different kinds of attitudes
and behaviour. Along with these two mentioned skills, I can also handle multi tasks at a given point of time, in
other words, I can perform numerous activities hand in hand. This skill or capability of mine is also a reflection
of my current job, as I need to handle a number of customers and their grievances in a single day.
With the Belbin testy conducted, I have analysed that, my primary role as group member is implementer and
my secondary role is shaper. As per my competencies, I have been assigned to implement the decisions in the
team as my prime role to be considered and along with this role, I am also responsible on a secondary level to
work as a shaper, who designs the framework or plan of the task that needs to be performed by the team and
its members. I agree with the generated outcomes from this conducted test, within certain limits, as it is just a
test evaluated on the basis of my opinions or views, not actual estimation of my skills or expertise or
capabilities.
Also, the report states the necessity on my part as well as the counterpart of all the team members to
consider the intercultural conflicts that may arise between two countries and their culture due to the venture
related activities that've been undertaken in an economy. In order to avoid these conflicts generated due to
cultural deviations, we decided to negotiate with the concerned country and the government over there and
maintaining a healthy business environment in the organisation. The present report also includes the
milestones or procedure that I have decided to follow in order to achieve a prescribed goal for a firm or an
enterprise, in relevance to an example. In this report, the organisational goal is to be taken as maximisation of
sales and enhanced customer satisfaction. With the object of achieving the same, a clear and short procedural
details have been included in the present report. I am also able to solve the various conflicts that may arise in
performing any group task or preparing any group presentation.
26

REFERENCES
Books and Journals
Brzeziński, J. M., 2017. On two kinds of “recipients” of professional actions undertaken by
psychologists. Roczniki Psychologiczne/Annals of Psychology. 16(4). pp.641-647.
Iqbal, M. Z., 2017. Reflection-in-Action: A Stimulus Reflective Practice for Professional Development
of Student Teachers. Bulletin of Education and Research,.39(2). pp.65-82.
Pereira, T. J. C. and Moura, F. A., 2017. Analysis of the distances covered and technical actions
performed by professional tennis players during official matches. Journal of sports sciences.
35(4). pp.361-368.
Morosanovaa, V. I. and Burmistrova-Savenkovaa, A. V., 2017. Regulatory and personality predictors
of the reliability of professional actions. PSYCHOLOGY IN RUSSIA: STATE OF THE ART,
p.195.
Online
Resolving Conflicts. 2018 [online] Available Through
.<https://www.helpguide.org/articles/relationships-communication/conflict-resolution-
skills.htm>.
27

28