Program Implementation for Building Customer Goodwill

Running head: PROGRAM IMPLEMENTATION FOR BUILDING CUSTOMER GOODWILL
Program Implementation for Building Customer Goodwill
Name of the Student
Name of the University
Author note

PROGRAM IMPLEMENTATION FOR BUILDING CUSTOMER GOODWILL1
Table of Contents
9. Project Plan..................................................................................................................................2
Stakeholder Analysis...................................................................................................................2
Peer and Stakeholder Review......................................................................................................2
Roles and Responsibilities...........................................................................................................2
Work Breakdown Structure.........................................................................................................4
Project Plan..................................................................................................................................5
Project Title.................................................................................................................................5
Project Purpose............................................................................................................................5
Project Objective.........................................................................................................................5
Scope including key deliverables................................................................................................5
In scope and Out Scope...............................................................................................................6
Assumptions................................................................................................................................6
Constraints...................................................................................................................................6
10. Risk Management Plan..............................................................................................................7
10.1 Risk Register........................................................................................................................7
11. Budget........................................................................................................................................9
References......................................................................................................................................10

PROGRAM IMPLEMENTATION FOR BUILDING CUSTOMER GOODWILL2
9. Project Plan
Stakeholder Analysis
Name Work Area Stakeholder Type Impact on Project
To be
filled by
student
Project
scheduling
Project Manager Managing the development of ideas and
aligning them with project goals
To be
filled by
student
Maintaining
business
stability
Operations General
Manager
Providing recommendations towards project
ideas
To be
filled by
student
Project
Background
Technical Experts Designing Presentations and Posters for the
program
Peer and Stakeholder Review
Stakeholders Opportunities for feedback
Project Manager Providing feedback over the work done by technical experts and
suggesting improvements if any
Operations General
Manager
Viewing the business functionality and suggesting improvements in
specific areas
Technical Experts Discussing of plans with project manager in case of required
improvements
Roles and Responsibilities
Role Name Responsibilities Signature
Project Manager To be filled by
student
Managing of project
schedules, procuring
resources and
aligning of project
with goals
Operations General
Manager
To be filled by
student
Managing the
stability of business
and setting objectives
for future goals
Technical Experts To be filled by Designing reports and

PROGRAM IMPLEMENTATION FOR BUILDING CUSTOMER GOODWILL3
student future strategies
based on designed
plans